2nd Line Support Engineer – Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:
Strong 2nd Line support experience
Conduct administration tasks for server operating systems.
Collaborate with RDS, Citrix, and Hyper-V technologies.
Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
Administer backup technologies and antivirus/security software.
Execute cable patching and utilize remote access tools.
Leverage ITSM tools for streamlined service delivery.
Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
Possess outstanding customer service and communication aptitudes.
Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Your responsibilities will include:
Monitoring: Performance of 2nd Line Monitoring, completing assigned reviews in a timely manner and following up agreed management actions to completion
Risk Events: Supporting the team in the provision of 2nd line ‘support and challenge’ on all incidents reported by the business, ensuring (i) the root cause of the incident has been identified and the business is offered guidance and support in reducing the risk of recurrence; (ii) evaluation of whether a regulatory breach has occurred; and (iii) generation of MI In relation to reported and resolved incidents and breaches
Advisory: supporting the team on the provision of advice in response to queries from the 1st line, ensuring that enquiries are dealt with or escalated, as appropriate, in a timely, professional, and appropriate manner
Regulatory Reporting: Support the team with completion of the scheduled regulatory returns
Policy Framework: Supporting on the maintenance of the 2nd line risk and compliance policies and procedures and providing support and challenge to the 1st line on the development of their policies and procedures as required
Please note:
In order to complete this apprenticeship, you will require at least one of the following:
ICA International Advanced Certificate; or,
Degree or professional qualification in an appropriate discipline; or
Three years relevant work experience.
Training:
Training for the Level 6 Risk and Compliance Officer apprenticeship will take place both in the workplace and online
The apprentice will complete regular virtual training sessions with their training provider, supported by on-the-job learning and development activities in the workplace
Off-the-job training will typically take place one day per week (or equivalent) and will include a mix of interactive workshops, self-study and applied projects linked to the apprentice’s role
Training Outcome:
At Cirencester Friendly Society, we don't just offer a job, we offer a career path
We understand the potential in every individual, and we are committed to nurturing that potential. For the right candidate, upon successful completion of your apprenticeship, there will be an opportunity for a full-time position within our company
As your skills and experience grow, so do your career opportunities
We're looking forward to supporting someone at the start of their career
Employer Description:Being a mutual business means we’re member-owned and have no shareholders to pay – so every decision is made for people just like you. Adding value to your income protection contract is what matters most to us. With no shareholders, we are able to reinvest back into the business to improve our products and services.
We’re committed to providing the best service possible. Over the years, we’ve won numerous industry awards, and we aim to win many more in the future.Working Hours :Monday to Friday, 8.45am - 5.00pm with one hour for lunch weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Analysing complex data....Read more...
Sponsorship not available — UK right to work required | Weekend rota with remote working included
We’re hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team.
You don’t need a software engineering background — proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided.
We’re looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how.
Key Responsibilities
As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues.
Troubleshoot issues, resolve escalations, and deliver clear technical guidance.
Develop, maintain, and improve internal software applications and tools.
Work on vehicle/ECU mapping and reading projects (full training provided).
Analyse data and outputs from software tools to ensure accuracy and reliability.
Document processes and contribute to ongoing product and process improvements.
Operate within a flexible shift pattern, including weekend cover on a rotational basis — with the benefit that weekend shifts are worked from home.
About You
Proven experience in IT, technical support, or a related role.
Background in software engineering or development is a bonus but not required.
Strong understanding of IT systems and ideally some knowledge of the SDLC.
Analytical mindset with confidence handling data and numerical outputs.
Interest in automotive technology and ECU mapping (desirable, not essential).
Excellent communication skills, able to support both technical and non-technical users.
Proactive, detail-oriented, and able to adapt to new technologies quickly.
What’s on Offer
Competitive salary depending on experience.
Two IT Support & Technical Specialist positions available — genuine growth, not just backfill.
Full training and support, including the opportunity to gain international qualifications.
A supportive, friendly, and tech-driven culture that prioritises growth and career development.
The chance to work on cutting-edge automotive technology projects at the forefront of innovation.
A varied role that combines IT systems, customer support, data analysis, and mapping.
This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer | 2nd Line Support | 3rd Line Support | Technical Support Analyst | IT Systems Specialist | Technical Support Engineer....Read more...
Let us be clear - this isn't a role for someone who just “likes computers.”
It's for someone who wants to build a career in IT and is ready to put in the effort to make that happen.
You will need to bring energy, curiosity, and reliability - because the team you are joining works hard and expects the same from you.
Based on-site with one of 3Gi’s clients, a high-energy technology recruitment business, that runs at pace and relies on IT to stay sharp. You will be the first line of support for day-to-day technical issues, keeping their team connected and productive.
You will be learning every day, working directly with experienced technicians, and expected to take initiative, stay curious, and think for yourself.
This is a role for someone who wants to be stretched, not just tick a training box.
3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.
Duties and key responsibilities
Providing 1st-line support to staff onsite - troubleshooting hardware, software, and network issues
Setting up laptops, devices, and user accounts in Microsoft 365
Assisting with updates, installations, and system rollouts
Learning how to identify, log, and resolve support tickets properly
Working closely with 3Gi’s wider engineering team to keep systems running smoothly
Training Outcome:
Offer of a full-time position on successful completion of the apprenticeship
Employer Description:3Gi Technology are a digital transformation company based in Brentwood, that focus on driving digital transformation, whilst reducing TCO, that is a globally trusted partner. 3Gi build from a small start up to a major player in the tech market, values its culture and investment in its talent. Partnering proudly with Microsoft, AWS, VMware and many more.Working Hours :5 days a week no hybrid.
Shifts to be confirmed.Skills: Communication skills,Customer service skills,Thirst for knowledge,Thirst for learning,Passion for IT & Technology,Stay focused under pressure,Want to learn fast,Methodological & organised,Reliable & punctual....Read more...
Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform. This is a 12-month fixed-term contract with the potential to be extended.This is a vital role at the heart of the businesss Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.Key areas of focus:Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.Provide day-to-day support for the current Kronos solution deployed across the UK.Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.Own System Integration Testing and User Acceptance Testing activities.Provide training and user documentation for operational teams.Support interface management between HR, payroll, reporting, and Time & Attendance platforms.Escalate and manage support issues with third-party providers.Create and maintain standard operating procedures & assist in the transition to new support models.Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training. Skills & Experience:Experience supporting Kronos or other Time & Attendance platforms.Strong understanding of HR data, payroll rules, and shift/attendance logic.Demonstrable experience of delivering or supporting system migrations.Confident leading technical workshops and engaging with business stakeholders.Able to troubleshoot user queries, support issue resolution, and provide training.Familiar with interface monitoring and testing in multi-system environments.Excellent communication, documentation, and stakeholder engagement skills. This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role. The role can be based in any UK office but there will be national travel as required.This role has an exciting package on offer.....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
IT Support Technician – Field & Office BasedLocation: East & Mid Kent | Salary: Up to £35,000 doeContract: Permanent | Full-Time or Part-Time (Term-Time Only Considered)Hours: 08:30 - 16:30Driving Licence & Vehicle Required***Due to the nature of this role, you’ll be required to undertake a DBS check before start***Why Join?- Great pay + mileage paid at 44p per mile- Be part of a 25-year-old thriving business- Flexible work options to suit your lifestyle- Fully funded, fun staff events 2-3 times a yearAbout the Role:Love tech? Want to make a difference? As a Field-Based IT Support Technician, you’ll travel to schools across Kent, providing hands-on support with Microsoft PCs, servers, networks, and cloud systems. You’ll be the go-to expert for troubleshooting, installations, and tech guidance. No two days are the same in this fast-growing company!What You’ll Need:- 2nd & 3rd Line IT Support experience - Proficiency in Microsoft Server, Windows, Active Directory, and Group Policy and Computer Networking experience required - Full UK driving licence and your own car - Bonus: Apple knowledge!Ready for your next tech adventure? Call us today on 01304 200329 and take the first step!Westin Par is proud to promote diversity. Applicants must have the right to work in the UK.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Service Desk Engineer – Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you’ll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. You’ll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
• Provide first point of contact technical IT support – both remotely and physically
• Support projects as required, such as a current laptop build and deployment project
• Ensuring that issues are being resolved in accordance to SLA’s and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
• Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
• Maintain Active Directory including management of end-user accounts
• Perform basic security administration tasks
• Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
• Previous experience working in a support role
• Experience supporting Microsoft Windows Server based Infrastructure
• Experience with Windows 10, Office 365, Active Directory
• Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
• Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
• Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
• Possess excellent communication skills with the ability to explain technical concepts to non-technical users
• Possess a positive can-do attitude and be able to communicate with users of all different technical levels....Read more...
Network Engineer (Cisco Specialist) | Permanent | Goole (Hybrid Onsite Role)Salary - £40,000 - £50,000paAn exciting opportunity has arisen for an experienced Network Engineer with strong Cisco expertise to join a dynamic and forward-thinking technical team.This is a permanent position based in Goole, working onsite four days per week, offering great opportunities for professional growth and development. About the Role As a Network Engineer, you’ll play a key role in the design, support, and optimisation of network and security infrastructure.You’ll be part of a collaborative IT team that values innovation, reliability, and performance. Your responsibilities will include:Providing detailed 2nd and 3rd line support across a wide range of network technologiesManaging, designing, and reporting on Network, Network Security, and related systems (LAN, WAN, Firewalls, Load Balancers)Monitoring systems performance, ensuring SLAs are met, and maintaining operational documentation and proceduresManaging fault resolution, installations, and upgradesDeveloping and maintaining automation and scripting solutionsSupporting IT projects through implementation and transition to BAU operationsProactively monitoring and reporting on network and hardware capacity and performanceDelivering timely, cost-effective, and high-quality infrastructure solutionsKey Skills and Experience We’re looking for someone who brings a mix of technical capability, initiative, and communication skills:Proven experience as a Network Engineer with Cisco technologiesStrong understanding of networking, internet, and cloud servicesAdvanced experience with Firewalls and Load BalancersDeep knowledge of LAN/WAN, voice, and wireless protocolsProficiency in scripting, automation, orchestration, and software-defined networking toolsExperience delivering full lifecycle network projects from design to maintenanceExcellent communication and stakeholder management skillsConfident in presenting technical ideas and managing change effectivelyWillingness to provide out-of-hours support on a rota when requiredDesirable: Experience with Checkpoint, Cisco DNA, ACI, or a CCNP certificationUpon applying for the role, please feel free to call us if you have not had a response within 48 hours. Contact on 01484 621148. ....Read more...
IT Service Delivery Manager
Central London
£70,000 - £80,000 PA
A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years.
This is a pivotal role within a high-performing IT team, ideal for a proactive leader with a strong technical background and a passion for delivering outstanding service. You’ll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation.
You’ll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change.
Key Responsibilities
• Lead, coach and develop IT support teams through regular reviews, mentoring and structured development plans
• Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals
• Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance
• Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management
• Oversee third-party service providers, ensuring contractual and performance standards are met
• Identify and address process gaps, implement corrective actions and champion continuous improvement
• Produce and present detailed monthly service reports and performance reviews for key stakeholders
• Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels
• Identify risks to service continuity and implement mitigation strategies to maintain operational stability
• Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases
• Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption
Requirements:
• Experience working in IT service delivery within complex or infrastructure-heavy environments (e.g. construction, utilities, transport, or enterprise IT)
• Proven success in managing IT support operations and delivering high-quality IT services
• Strong technical background with hands-on IT support experience
• Deep understanding of ITIL frameworks (Intermediate certification or higher preferred)
• Experienced ServiceNow Administrator or Product Owner
• Inspirational people leader with a proven ability to motivate, develop and manage teams
• Excellent communication and stakeholder management skills
• Strong analytical and organisational abilities, with a proactive approach to problem-solving....Read more...
During this four-year programme you will work in our IT Services team.
The IT Services team at AJ Bell is responsible for managing and supporting all the technology used by the business. They make sure that computers, software, and networks are working properly. They also help with setting up new equipment, fixing technical problems, and keeping everything secure. Their services include:
Technical Support: Helping staff with any tech issues they have.Network Management: Ensuring the internet and internal networks are running smoothly.
Software Management: Installing and updating software used by the business.
Hardware Management: Setting up and maintaining computers, printers, and other devices.
As an apprentice in our IT Services team, you will:
Complete structured rotations within the Service Delivery team, including:
IT Asset Management
Change, Problem & Incident Management
Front Office Support Team
Back Office Support Team
2nd Line Support
Service Transition
Develop a wide range of technical and operational IT skills
Work closely with experienced professionals to understand core processes and best practices
This apprenticeship offers you a perfect entry point into IT, providing the knowledge and experience needed for a future career in tech. As an IT Services apprentice, you would follow the IT Consulting specialist pathway as part of your degree studies.Training:At the start of the apprenticeship, you will enjoy a tailored induction programme with us & Manchester Metropolitan University. This will give you the chance to get to know our business and develop your skills on the job, while at the same time continuing on a development programme designed to help you invest in your personal growth and your future with AJ Bell. We also provide:
Mentoring & ongoing training
In-house technical and professional development training
Volunteering opportunities
At the same time as learning on the job, you will study for a BSc in Digital Technology Solutions (IT Consultancy) with our academic provider, Manchester Metropolitan University.Training Outcome:If you are successful in your apprenticeship you may have the opportunity to continue your career at AJ Bell focusing on either a managerial or technical career path. Employer Description:AJ Bell is one of the largest and best-regarded providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £96.1billion and more than 620,000 customers.
AJ Bell was named Large Apprenticeship Employer of the year in the North West Apprenticeship Awards 2022.Working Hours :Monday to Friday, 37.5 hours per week, 1 day per week at university during term time. Exact times to be confirmed.Skills: Team working,Initiative....Read more...
IT Support Engineer – Managed Service Provider (MSP)Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + BenefitsAre you a proactive IT professional with a passion for delivering exceptional support and solutions?We’re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team.The CompanyOur client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.The RoleAs an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.Key Responsibilities
Provide 1st and 2nd line technical support via phone, email, and remote tools.Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).Install, configure, and maintain IT systems, software, and hardware.Proactively monitor systems to prevent downtime and respond to alerts.Escalate more complex issues to senior engineers when required.Document incidents, solutions, and technical procedures accurately.Contribute to process improvements and client satisfaction initiatives.
Key Requirements
Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.Experience with Azure, or similar cloud platforms.Excellent troubleshooting, communication, and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.
Salary and Benefits
Starting salary: £25,000 per annumIncreased to £28,000 upon successful completion of the 6-month probationary periodProfessional development and training opportunitiesExposure to a wide range of technologies and industriesSupportive and collaborative working environmentGenuine career progression opportunities within a growing business
How to ApplyIf you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.All applications will be handled in the strictest confidence.....Read more...
Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more generalised backgrounds will be considered, but an interest in GI &/or dermatopathology would be preferable.The plan is to install & implement digital Histopathology in 2025You will:Undertake Molecular automated PCR for theranostic work (e.g Idylla BRAF) and tumour expression analysis (e.g ALK in lung carcinoma) Provide an EUS and EBUS rapid onsite evaluation service for pancreatic, lung, adrenal & head/neckProvide Pathology support for Bowel Cancer Screening programme including age expansion and Bowel Scope ScreeningWork collaboratively with neighbouring hospitals which includes the procurement of an end-to-end digital Histopathology solution, which will connect all 5 Trusts within the region, facilitating the sharing of cases, MDT discussion & expert 2nd opinion. Person Requirements:- Full registration with a licence to practise with the GMC - FRCPath or show evidence of equivalent qualification- On GMC specialist register or within 6 months of interview date- Applicants that are UK trained, must also be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to show evidence of equivalence to the UK CCT- Experience of undergraduate and postgraduate teachingIn addition to full NHS Employee Benefits, the additional advantages of working for this Trust include:– A generous relocation bonus up to £8,000 if applicable– Flexible working– Blue light card and NHS discountsJarrodean is a leading UK healthcare recruitment partner to the NHS and UK Independent Sector As a nurse-led consultancy our detailed understanding of the complexity of such specialist clinical roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
To provide effective administrative support within the Customer Services team.
To work with a positive outlook, ready to support both the internal and external Customer Service / Sales teams and prioritise workload to ensure that the deadlines set are achieved. The successful candidate will be required to be flexible in the role.
Understand the nature of the business and the commercial implications of the sales / customer relationship.
Principal Accountabilities: Sales Order Entry:• Raise Sales Orders & Acknowledgements• Complete 2nd stage Price Checks• Raise Origination Sales Orders & Acknowledgements• Add Origination Sales Order Numbers to Graphics Tracker• Maintain Despatch Schedules / Issue MPS report to planning / CR• Order bank maintenance – daily date change management / balance clearing• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives
Job Maintenance:• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS• Run daily active jobs list – progress chase jobs through the factory• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management • Update graphics tracker with A Spec job numbers and live DTC’s• Support with Outsource Process administration – copy works orders, print labels, create job packs etc
Specifications:• K3 Development completion – specification writing, stocking UOM conversion etc whenever required• Create SKU Converter / Upload to Syspro SKU post creation• Supersession Completion – deactivate stock code
Reports:• Preparation, clean up and circulation of weekly Aged Stock report • Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process• GDNI – Run weekly / checking for despatches not invoiced• GDNI – Month end check, ensure all despatches are captured at COP on final working day• Job Shortfall Report – populate & maintain for submission to planning
Support Functions:• Provide holiday cover for both Administration and Customer Services team• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager• Will occasionally be required to support in other, more specialist areas across the department once fully trained and able to do so e.g. internal trial management / stock sheet support• Will occasionally be required to provide support in other areas of the business e.g. Provide cover for Reception / Studio dept.
Person Specification:• Meticulous attention to detail• Excellent communicator (written and verbal) • Organised and calm under pressure• Friendly, approachable and flexible – a team player• Professional and smart appearance in provided Coveris uniform excluding Friday when dress down, please refer to office rules• Proactive, positive, enthusiastic - demonstrates “can do” attitude• Commercially aware
Qualifications and Experience• Previous experience within a Customer Care environment preferred• Able to demonstrate competent & efficient administration experience• Computer literacy - MS Outlook, Word, PowerPoint, Excel is a must• Excellent telephone manner requiredTraining:Training will take place at Burnley College 1 day per week, working to complete a Level 3 Business Administrator apprenticeship standardTraining Outcome:Potential progression into full time employment on successful completion of the apprenticeshipEmployer Description:Coveris is a leading European packaging company, manufacturing complex flexible paper and plastic solutions for some of the world’s most respected brands.
With our broad technical expertise and a clear vision to eliminate waste in all its forms, we design and produce high-quality packaging that extends product lifecycles and reduces both waste and resource consumption. Together with our customers, we are continually developing innovative and sustainable packaging solutions. By leading with responsibility and innovation, we not only meet today’s demands but also anticipate the future needs of our industry.Working Hours :Monday to Friday 8:30am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Team working,Calm under pressure,Friendly,Approachable,Flexible,Professional,Smart appearance,Proactive,Positive,Enthusiastic,Commercially aware....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
