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Field Support Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco Roofing and Building Maintenance is currently searching for a Field Support Specialist. The Field Support Specialist works closely with the Commercial Roofing Sales Representative to support and increase the sales activity in the Sales Representative's region. Maintains accounts through prospecting, closing, and providing solid market presence including serving customers. Developing Business Preparing and/or distributing marketing materials Inspection and evaluation of the property Preparing roof drawings and sketches Preparing scope of work documents Preparing proposals Attending sales calls Pricing patch and repair jobs Providing technical expertise Attending meetings with the architect, contractor and/or owner Managing Accounts Identifying, analyzing, resolving problems Preparing reports to owners regarding the condition of roofs. Project site visits to monitor installation of Tremco roofing products Identification of any aspect of installation that does not comply with specifications Review and resolve concerns of architects, contractors and owners regarding Tremco's installation instructions Coordinating visits with contractors Preparing reports on progress and problems for the Sales Representative. QA/ QA+ inspections Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only). Identifying and troubleshooting problems arising during installation and the lifecycle of the roof May occasionally perform patch and repair work for small leaks that can be performed quickly after identifying the leak and other infrequent, limited physical labor. May also perform minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks. Other Work This work may include but is not limited to: Conducting diagnostic infra-red scans of roofs Taking photographs Preparing CADD drawings Delivering or picking up samples, documents or small products from/to architects, owners and contractors. Education and/or Experience: Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience. Must have a minimum of two to three years of related hands-on experience and/or training in a similar role. Prior sales and/or customer related experience in roofing industry required. Qualifications: Thorough understanding and application of roofing and waterproofing contracting standards. Experience with MS Word, Excel and familiarity with CADD Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to build relationships and deliver exceptional customer service. Good analytical, troubleshooting, and problem-solving skills. Ability to read, analyze and interpret general business and technical information, e.g. professional journals and periodicals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence and similar documents. Ability to effectively present information and respond to questions from customers, contractors, and architects. Ability to communicate business and technical information (e.g. information relating to status of projects, remediation plans, and customer concerns) to Sales Representative. Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume. The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Field Support Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco Roofing and Building Maintenance is currently searching for a Field Support Specialist. The Field Support Specialist works closely with the Commercial Roofing Sales Representative to support and increase the sales activity in the Sales Representative's region. Maintains accounts through prospecting, closing, and providing solid market presence including serving customers. Developing Business Preparing and/or distributing marketing materials Inspection and evaluation of the property Preparing roof drawings and sketches Preparing scope of work documents Preparing proposals Attending sales calls Pricing patch and repair jobs Providing technical expertise Attending meetings with the architect, contractor and/or owner Managing Accounts Identifying, analyzing, resolving problems Preparing reports to owners regarding the condition of roofs. Project site visits to monitor installation of Tremco roofing products Identification of any aspect of installation that does not comply with specifications Review and resolve concerns of architects, contractors and owners regarding Tremco's installation instructions Coordinating visits with contractors Preparing reports on progress and problems for the Sales Representative. QA/ QA+ inspections Tremcare Gold Service (periodic visual inspection with minor repairs being addressed where detected on Tremco warranted roofs only). Identifying and troubleshooting problems arising during installation and the lifecycle of the roof May occasionally perform patch and repair work for small leaks that can be performed quickly after identifying the leak and other infrequent, limited physical labor. May also perform minor maintenance (caulking, flashing touch up, applying small amounts of mastic, removing debris, etc.) to prevent potential leaks. Other Work This work may include but is not limited to: Conducting diagnostic infra-red scans of roofs Taking photographs Preparing CADD drawings Delivering or picking up samples, documents or small products from/to architects, owners and contractors. Education and/or Experience: Minimum: Associates degree or equivalent from two-year college or technical school; or combination of education and experience. Must have a minimum of two to three years of related hands-on experience and/or training in a similar role. Prior sales and/or customer related experience in roofing industry required. Qualifications: Thorough understanding and application of roofing and waterproofing contracting standards. Experience with MS Word, Excel and familiarity with CADD Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Ability to build relationships and deliver exceptional customer service. Good analytical, troubleshooting, and problem-solving skills. Ability to read, analyze and interpret general business and technical information, e.g. professional journals and periodicals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence and similar documents. Ability to effectively present information and respond to questions from customers, contractors, and architects. Ability to communicate business and technical information (e.g. information relating to status of projects, remediation plans, and customer concerns) to Sales Representative. Intermediate skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, area, circumference and volume. The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Apprentice Technical Support Engineer
Principal Responsibilities 1. To be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end-user hardware, software and associated services, from installation through to disposal. 2. As part of the team, help to ensure that service objectives are achieved in-line with agreed standards, project management methodologies, budgetary constraints and timescales. 3. To assist the Technical Design Architect, Technical Operations and Deployment Officer or Technical Operations and Procurement Officer in providing schools with effective ICT Support. 4. To ensure that all redundant equipment is identified and disposed of in an appropriate manner in-line with the disposal policy. 5. To work on small-scale ICT projects or assist with and making a contribution to large-scale/ major ICT projects with supervision and assistance. 6. To provide advice and guidance to schools on all server, network and end-user-related matters, including testing procedures with supervision and assistance. 7. To comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. 8. To comply with security, change control and audit trail procedures for systems, software, licencing, integration and interfaces in accordance with information security policies and guidelines. 9. To respond to ICT problems within schools with guidance. 10. To support and maintain effective liaison with users, ensuring that a customer-focused approach is embedded in all activities. 11. To maintain the efficient operation and support of the school networks with guidance from senior team members. 12. Follow procedures for managing user and computer accounts in Active Directory / Open Directory / Office 365 and any other account stores. 13. Ensure servers in schools you are responsible for are backed up in accordance with One IT’s Offsite Backup Policy. 14. Ensure Anti-Virus software is configured and working on all devices in schools. 15. Encourage customers to keep hardware up to date with an emphasis on using business-class hardware from a list of approved vendors. 16. Deploy Apps from App Store and use MDM software with guidance as well as advise school on use of volume purchasing of apps. 17. Block and unblock websites where appropriate in Securly, according to e-safety with guidance from senior team members. Desired Requirements: • Full Driving Licence. • Access to a motor vehicle on a daily basis. Desired skills: • Excellent communicator. • Excellent telephone manner. • Excellent team player by providing assistance and support to colleagues in IT-related matters. • Ensure that a high level of customer service and support is provided to all internal and external customers. Entry requirements: The entry requirements are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.Training: ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining A Level 3 IT qualifications. Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Welcome to One IT Services and Solutions! We aim to help schools streamline and consolidate all their IT services into one place to help them achieve outcomes and be successful through their use of technology in their everyday working lives. Here at One IT, we pride ourselves on our excellent customer service and take a friendly yet professional approach to everything we do. One IT’s dedicated education team have over 20 years experience and we believe that healthy working relationships are key to maintaining and improving the quality of our services. We always aim to get to know our customers and provide a familiar voice at the end of the phone whenever they contact us for support, whether that’s for a general IT query, to book some training, or get help with their school MIS! We will provide custom and bespoke solutions to fit your IT hardware and connectivity needs, MIS training and support which is simple to use, easy to implement and budget friendly. Our accredited services are used by over 100,000 pupils, staff members and parents / guardians in schools across the UK.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience ....Read more...