Duties to include:-
Assist in the preparation of year-end accounts for sole traders, partnerships, and limited companies
Perform bookkeeping and processing tasks on behalf of clients using accounting software
Prepare VAT returns and assist with VAT submissions
Provide general administrative support, including filing, scanning, and responding to client queries
Training:Advanced Diploma - AAT Level 3 Advanced builds on the knowledge gained in the Foundation level. If you work in accounts or have studied accountancy before, you may be able to start at this level. You’ll learn complex accounting techniques and master a number of accounting disciplines, including financial processes, advanced bookkeeping, final accounts and ethical practices for accountants. This level will encourage you to master more complex accounting principles in both bookkeeping and management Accounting. You’ll develop the technical skills to start, or progress, your career in accountancy and this will allow you to continue with your studies onto Level 4. To pass this level, you’ll need to study five units (also known as subjects), which are all mandatory. Four of the units are examined individually and there is also a synoptic assessment that you’ll take towards the end of the level, which incorporates the final two units as well as drawing on all of the other units you’ve studied at this level.
The area you will cover include:
Advanced Bookkeeping
Final Accounts Preparation
Management Accounting: Costing
Indirect Tax
Advanced Synoptic Assessment
The apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Assistant Accountant, including,
Business Awareness
Ethics
Communication
Embracing Change and Problem Solving
Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment. The Knowledge areas of the standard will typically be covered through completion of the AAT qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’. Training Outcome:Possible progression to the role of Accounts Semi-Senior and/or Accounts Senior.Employer Description:At Nuvo, we’re all about doing things differently. We’re not just filing tax returns, we’re building relationships, both with our clients and each other. We believe in giving our team the freedom to grow, while staying focused on delivering the best results. That means you’ll have the space to think creatively, and the support to make things happen.Working Hours :37.5 hours per week - Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, record and analyse data if and when required
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals
Makes recommendations for improvements and present solutions to management
Drafts correspondence, writes reports Maintains records and files, handles confidential information in compliance with the organisation's procedures
Seeks advice of more experienced team members when appropriate
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately
Answers questions from inside and outside of the organisation, representing the organisation or department
Completes tasks to a high standard
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements
Shares administrative best-practice across the organisation
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
Telephone answering
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
After completing a Business Administrator apprenticeship, you’ll gain the essential skills and experience to confidently support business operations and progress into roles such as office manager, team leader, or executive assistant
Employer Description:Established with the objective of offering a comprehensive range of services to our customers, we have grown consistently since we opened our doors in May 2000.
Whilst our core services are still those you would expect of an accountancy practice, we pride ourselves on being able to offer our clients a variety of products that the majority of firms do not.
In addition, we work closely with a number of trusted partners who are able to provide a wide selection of services to complement our extensive product range.
The rationale behind our approach to such a comprehensive level of services is that we understand the level of trust our clients put in us to ensure that their financial needs are handled effectively.Working Hours :Monday - Friday, 9.00am - 5.00pm, Lunch: 1 hour.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Digital Marketing Manager
Automotive Aftermarket
We are seeking an experienced Digital Marketing professional to join a leading multi-disciplinary marketing agency with a focus on the automotive aftermarket and allied sectors.
The Digital Marketing Manager will be responsible for strategy development and delivery of a full mix of digital marketing offerings to key B2B clients across the automotive aftermarket.
We are open to speaking to candidates with a digital marketing background ready to step into a more senior role as well as experienced Digital Marketing Managers.
What’s in it for you?
Salary: circa £30-35k basic
Perks: discretionary annual bonus + 25 days holiday + pension + contribution to broadband, mobile phone and gym membership + laptop + quarterly social events + learning and development opportunities
Location: Ideal location West Midlands, including Bromsgrove, Redditch, Droitwich, Kidderminster, Worcester, Pershore, Evesham, Bidford-upon-Avon, Stratford-upon-Avon, Henley-in-Arden, Dorridge, Solihull, Coleshill, Birmingham, Dudley, Halesowen, Stourbridge, Wolverhampton, Walsall
What you’ll need:
A proven track record in Digital Marketing and / or Marcomms with experience of managing high profile B2B accounts.
Experience across social media, pay-per-click, email marketing and content creation.
Knowledge of SEO and website analytics is advantageous.
The ability to work in Adobe Suite, in particular In-Design.
Data-driven, able to produce client reports and utilise data to impact client buy-in.
Previous leadership skills are preferable; however, this role would suit a senior digital marketing assistant who is ready to take the next step.
A confident nature with exposure to presenting to new and existing clients.
A background or interest in the automotive aftermarket / automotive parts is advantageous although by no means essential for candidates willing to immerse themselves in a new industry.
Full UK driving license, this role will involve travel around the UK.
What you’ll be doing:
Assume a leadership role in terms of innovating the agency’s digital capability.
Take accountability and ownership of the ‘client experience’, engaging the client at all levels and monitoring performance against financial objectives and KPIs.
Direct new business opportunities, meetings and pitches, developing strategies and leading pitches and presentations.
Provide expert digital content services.
Devise and develop integrated strategies which deliver a deeper and more intelligent approach to research, account planning and campaign execution.
Maintain weekly and monthly reporting systems including WIPs, status reports and evaluation/KPI reporting.
Provide strategic input and mentoring to your team, supporting their personal development and encouraging forward thinking and creative problem solving.
Build and maintain effective relationships with suppliers, the media and professional and trade bodies in order to achieve competitive advantage.
Apply now!
If you’re passionate about digital marketing and are ready to take a step into a successful, innovative marketing agency in the automotive aftermarket, we want to hear from you!
Send your CV to Kayleigh Bradley or call her for a confidential chat on 07908 893621
Digital Marketing Manager – Ref 4248KB
Glen Callum Associates are international recruiters specialising in supporting the automotive aftermarket.....Read more...
We are seeking a capable and experienced Occupational Therapist to join our client's Hospice/Palliative Care Unit based in Hackney, East London. This role is within easy reach of TfL and National Rail services This is a full-time role, salary (£44,506 - £53,134) or a part-time opportunity of no less than 30 hours per week could be negotiated. Reporting to the Band 7 Senior Occupational Therapist, you will;• Be a core member of a specialist interdisciplinary palliative care team which includes Occupational Therapy, Dietetics, Speech and Language Therapy and Physiotherapy.• Undertake specialised OT assessment and treatment of palliative care patients as an autonomous practitioner with support available from other therapists for patients with complex needs.• Provide OT input to patients in the inpatient, respite and Day Hospice setting, providing specialist functional assessment in relation to patients being discharged home.• To provide clinical specialist advise and clinical supervision within the service and to OT students on field work placement and rehab assistant as required.• Contribute to, and take a leadership role in, projects, groups and teaching initiatives as a source of OT expertise and advice.The Hospice comprises an Inpatient Unit (two 17 bed wards including respite beds), Community Palliative Care, Day services and various therapies including a volunteer led Empowered living team helping patients self manage their condition and maintain independence. Services are provided for people with cancer and other life threatening illnesses and for their significant others. Patients are admitted for assessment, symptom control, terminal care, rehabilitation, respite care and medical interventions from the catchment areas of East London and the city. Person requirements: Qualified Occupational Therapist with full HCPC registration.Current or recent senior Band 5 (or equivalent) UK Hospice/Palliative Care experience or skills transferable from a Neuro-rehab or Older Adult Inpatient settingExperience of working with carers individually and collectivelyExperienced in supporting junior colleagues and traineesA strong communicator who is able to communicate with a wide range of people from different backgrounds.Ability to make judgments and decisions with confidence.The additional benefits of working for this organisation include: 27 days holiday plus bank holidaysA private pension scheme or continuation of NHS pension if applicable A money back scheme on treatments (dental, opticians etc) ‘cycle to work’ ‘scheme; helping you commute and keep fit for lessEAP (employee assistance programme) – support given for stress, financial issues, mental health issuesJarrodean is a leading healthcare recruitment partner with particular expertise in the placement of the full range of Oncology & Palliative Care staff including OTs As a nurse-led consultancy our detailed understanding of the complexity of Palliative Care OT role places us in an excellent position to match your skills with the specific requirements of our Recruiting Managers. For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
Applications are invited from suitably-experienced senior Speech & Language Therapists to lead the Adult Acute and Community service in a Band 8A Lead post on the beautiful Island of Guernsey, in the Channel Islands.The SLT team comprises; a Band 8A Clinical Lead, a Band 7 Specialist post (who will deputise), a Band 6 SLT and a Band 3 Assistant. You will be responsible for the management of the island-wide Adult Speech and Language Therapy (SLT) Service in both the Acute Hospital and CommunityTo provide management, leadership, direction, supervision, professional consultation, guidance and advice to staff working within this service. In collaboration with key stakeholders, the postholder will work to: - Lead, plan, develop and deliver a high-quality SLT Service that is well integrated with other professional services and reflects local need; - Ensure appropriate financial control- Promote governance and best practice principles in the delivery of SLT ServiceThe Adult SLT Service is small and whilst sufficient time will be allocated to management duties, you will also manage a caseload of patients with complex and highly complex needs. A full job description is available upon application. Please note; Guernsey has adopted the AfC banding system, but have applied their own salary scale. The current Band 8A salary range is £70,723 to £86,357 plus an annual bonus of £1,605 Annual leave starts at 36 days up to 42 days with full credit for NHS service for annual leave and sick leave.The island of Guernsey is in the Channel Islands and has a population of 65,000. It has some of Britain's finest and best-kept beaches, an especially mild and sunny climate, and an offbeat, historic harbour town in St. Peter's Port, the island's capital. This unique integrated health service delivers a diverse range of services including diagnosing and treating patients in the island's acute hospital complex, and supporting people with in the wider community. The States of Guernsey provides an excellent Speech & Language Therapy Service, supported by modern equipment and reliant on Healthcare professionals recruited to a high standard.Person requirements: Speech & Language Therapist with full HCPC registration and membership with the Royal Collect of Speech & Language TherapistsFive years post-registration experience with current or recent experience at Band 7 or equivalent levelMotivated, demonstrating a positive attitude and enthusiasm with excellent communication and interpersonal skills with the ability to manage conflict and work under pressure. Proven leadership skills and experience of managing teams A post graduate dysphagia training qualificationThe benefits of working in Guernsey include:- A higher-than-UK salary.- An annual bonus of £1,605- A flat rate 20% income tax.- No Council tax or VAT- A relocation payment of £5,000*- On-site Staff Accommodation or a generous allowance for private rental accommodation*- A continental lifestyle, where the people are friendly, and crime is very low.*Full T&C in relocation directiveFor an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.com If this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals.....Read more...
Job duties include:
To assist in the processing of purchase invoices for the group.
To assist in processing supplier payments.
To assist in processing payments for rent accounts.
Reconcile supplier and other creditor accounts on a regular basis.
Responsible for opening.
Finance team post and onward distribution.
Assist in the administration and maintenance of the procurement system, IPOS Responsible for the filing of supplier payment runs.
Handling purchase ledger ‘customer’ queries.
Responsible for the allocation of non-rent sales cash.
Participate in the Finance Team activities Contribute to maintaining an effective work-place.
No job description can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.Training:Advanced Diploma - AAT Level 3
Advanced builds on the knowledge gained in the Foundation level. If you work in accounts or have studied accountancy before, you may be able to start at this level. You’ll learn complex accounting techniques, and master a number of accounting disciplines including financial processes, advanced bookkeeping, final accounts and ethical practices for accountants.
This level will encourage you to master more complex accounting principles in both Bookkeeping and Management Accounting. You’ll develop the technical skills to start, or progress, your career in accountancy and this will allow you to continue with your studies onto Level 4.
To pass this level you’ll need to study five units (also known as subjects), which are all mandatory. Four of the units are examined individually and there is also a synoptic assessment that you’ll take towards the end of the level, which incorporates the final two units as well as drawing on all of the other units you’ve studied at this level.
The area you will cover include:
Advanced Bookkeeping.
Final Accounts Preparation.
Management Accounting: Costing.
Indirect Tax.
Advanced Synoptic Assessment.
The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Assistant Accountant, this includes, Business Awareness, Ethics, Communication, Embracing Change and Problem Solving. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment.
The Knowledge areas of the standard will typically be covered through completion of the AAT qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.Training Outcome:To go onto another finance qualification.Employer Description:The Newlon Group consists of Newlon Housing Trust, the parent of the Group, and its five subsidiaries – Outward, Newlon Fusion, Access Homes, NewlonBuild and NewlonInvest.Newlon owns or manages around 8,000 affordable homes, primarily in nine boroughs in north and east London, with many more in development. We provide housing for people nominated from local authority waiting lists, to help people take their first step on the property ladder.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
Assistant to develop best practice around project management and organisational tools. Core responsibilities include, but are not limited to, coordinating logistics, scheduling training sessions, liaising with trainers, facilitators, and clients, and ensuring all necessary materials and resources are available. Additionally, handling administrative tasks such as maintaining records, processing registrations, managing budgets, and tracking project progress. The project coordinator and administrator will also need to be conscious of ensuring client satisfaction by maintaining frequent and consistent communication on a regular basis.
Responsibilities & Accountabilities
Training Coordination: Schedule and organise training sessions, ensuring trainers, venues, and materials are in place.
Client and Trainer Liaison: Communicate with clients and trainers to confirm requirements, schedules, and expectations.
Administrative Support: Manage training records, attendance, and documentation to ensure accurate record-keeping.
Logistics Management: Arrange venues, equipment, and online platforms for training delivery.
Project Tracking: Monitor project timelines, deliverables, and budgets to ensure smooth execution.
Compliance & Reporting: Ensure training programs adhere to industry standards and company policies; prepare reports as needed.
Financial Coordination: Process invoices, track expenses, and manage budgets for training projects, issue invoicing.
Issue Resolution: Troubleshoot scheduling conflicts, logistical challenges, and administrative issues as they arise.
Process Improvement: Identify opportunities to streamline workflows and enhance training efficiency, creating innovative ways to track and monitor projects effectively.
Understand Professional Learning, Development and Training market and LearningCog’s position & direction.
Lend support to the internal office team as business requires and promote continuity within the group by being a supportive and uplifting team member.
Work together with the internal team to ensure case studies & testimonials are captured and leveraged through appropriate communications.
Participate in regular training/ learning activities to maintain and develop skills and knowledge.
Administrative support to business management to ensure customer needs are taken care of as and when needed.
Any other reasonable duties as required.
Competencies/Skills
This individual must possess strong organisational and time management skills to efficiently handle multiple training projects and deadlines. Excellent communication and interpersonal skills are essential for liaising with clients, trainers, and internal teams. The role requires attention to detail and problem-solving abilities to manage logistics, resolve scheduling conflicts, and ensure the smooth execution of training programs. Proficiency in administrative tasks, including document management, budgeting, and reporting, is crucial, along with technical skills to navigate learning management systems, scheduling software, and virtual training platforms. The ability to work independently and as part of a team, maintainconfidentiality, and adapt to changing priorities ensures success in this dynamic role.
Knowledge of the Insights Discovery platform and psychometric tool would be beneficial but not an essential requirement.
Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:● Meeting monthly agreed KPI’s● Assessment of achievement of personal and business objectives● Assessment against competencies defined in this Job ProfileTraining:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio
Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be opportunities for further progression within other areas of our team.Employer Description:Learning Cog is a cutting-edge leadership, management and sales training and development consultancy. We work with clients by integrating into their business, identifying and developing tailored proven best practice solutions, using a pragmatic and logical methodology, successfully enabling businesses to deliver, coach, drive and sustain individual, team and company elite performance resulting in outstanding business results and extraordinary growth.Working Hours :Monday to Friday 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
