Process sales from the initial quotation through to aftersales support.
Answer incoming calls and deal with telephone enquiries.
Co-ordinate project tasks, liaising with internal colleagues to ensure design work is completed and that customer expectations are met from the initial enquiry through to the build.
Respond to customer quotation requests that come in via the website and or telephone, for all products and services.
Process website, email and telephone orders.
Pack, weigh, measure and book-in outgoing deliveries to include new products purchased by customers or their existing stock held at GH Display.
Monitor the main GH Display email account.
Greet and hold meetings with customers who come into our premises to view products or discuss their requirements.
Log enquiries and orders on the various IT systems ensuring that supplies are ordered and tracked when relevant.
Monitor the order production using the IT systems and ensure orders are processed and dispatched in-line with customer expectations.
Manage orders placed with suppliers to ensure materials are received in time to deliver customer orders.
Support colleagues to increase the sales turnover across all our current (and future) products and services including; exhibition stands, printed graphics, custom displays, office branding, furniture hire, exhibition equipment storage, exhibition transportation and installation, event branding and portable displays.
To sell our products to existing client database and lead generation by making proactive outbound telephone calls and emails (from Outlook or Mailchimp), and where relevant, face to face opportunities.
Developing a relationship with existing customers who may purchase relevant products or services from other suppliers. · Managing client’s expectations through the sales process and a high level of customer service.
Keeping up to date with new products and communicating them to customers.
To work with Marketing to identify email marketing and online promotional opportunities.
To communicate effectively with colleagues and customers.
Be willing to learn new software / equipment and attend training as and when required for the business.
To maintain a clean, tidy and safe working area.
To effectively manage your own time, priorities, and workload.
Conduct yourself and carry out any work for the business in line with GH Display policies and procedures.
General office support to the team and to complete any other tasks that are deemed as reasonable.
Help monitor, maintain and post on social media pages.
Training:You will need to attend Peterborough College either once or twice per month depending on how the tutoring classes fall as part of your apprenticeship training.Training Outcome:Succesful completion of the apprenticeship could lead to the following types of role:
Project Manager, Account Manager or Sales Manager.
Employer Description:GH Display is a family run business with almost 50 years of trading. We design and manufacturer custom exhibition stands and displays, primarily for events, but sometimes as permanent displays. We have in-house large format print capacity also and offer sign printing and graphic services. We have a large two acre site in a rural location near Folksworth with over 30,000 ft² of workshops, print, offices and storage space. We also offer event storage to businesses. We are a B2B company and deal with all types of organisations and agenciesWorking Hours :Monday - Friday, 8.00am - 4.30pm (with 30 min unpaid lunch) or 8:30am - 5.00pm (with 30 min unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Professional....Read more...
Purchasing:
Ordering stock of finished products and components in line with the purchasing decisions of the Head of Operations
Raising purchase orders for puzzles, games and playing cards and for call-offs of previously produced puzzles
Receipting stock into SAP, applying coefficients and reconciling with supplier invoices
Running end of day and end of month reports
Ordering stock of finished products in the absence of the head of Operations
Operations:
Dealing with warehouse on any delivery issues as they arise
Entering re-work or finished product assembly on to system
Making stock adjustments as requested by Head of Operations
Liaise with UK warehouses (B2B & B2C) to manage the stock transfer process and ensure optimum availability and delivery for all sales
Compile monthly quality reports to share internally and with key manufacturing partners
Provide support for International Sales Export documentation creation and control
Other:
Maintaining Product Testing records and ensuring certification is up to date
Organise the despatch of samples to customers / artists / license holders and testing house, as required
Working closely with the Customer Care Coordinator on providing B2C support including Puzzle Tester reporting and analysis
Training:Business Administrator Level 3 Apprenticeship Standard:
You will spend at least one day per week working towards your qualification by taking part in training and development activities
It is important that you work hard on the formal training as well as the on-the-job aspects
Your employer, other colleagues and UCANs Apprenticeship Team will support you throughout
Training will take place on site at Gibsons Games during your normal working hours
Training Outcome:
Permanent role as an Operations Administrator
Greater responsibilities within the existing administrative or operations team
Possibility of moving into a Team Leader role and undertaking the Team Leader L3 apprenticeship
Employer Description:Gibsons is a family-owned company founded in London in 1919. Our mission is to create cherished moments through first class jigsaw puzzles and games, uniting innovation and heritage in a sustainable way.
Based in Sutton Surrey, Gibsons HQ is home to 19 employees who work together to drive worldwide growth. Our retail customers include major high street retailers and independent toy and gift stores, as well as garden centres and department stores. In 2019, we launched our e-commerce website which is now an integral revenue stream, alongside a thriving Amazon Seller Central business.
We develop our jigsaw puzzles and games in-house, working closely with game designers, artists and illustrators. We care deeply about what we do and are proud of our values: in our team, you’ll find passion, excitement and a determination to bring joy with our puzzles and games to our customers across the world.
Behind the puzzles and games is a passion to make a real difference to people. The service we provide our customers is second to none and we partner with our supply chain to ensure that together we achieve transparency and raise standards, whilst reducing our impact on the planet as much as possible. We are proud to have Investors in People accreditation and expect to be a B Corporation by the middle of 2023.
Gibsons Games values the importance of a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQ+ community are strongly encouraged to apply. We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We're not looking for candidates who are "culture fits". We are looking for candidates who can expand our culture, challenge business as usual, and bring the whole selves to work. We strive to provide those candidates with an equitable and accessible recruiting process. If we can offer accommodations for you in the recruiting process or you have feedback on how to make the recruiting process more accessible, please let us know.Working Hours :Hybrid working - 3 days in the office per week. Monday to Friday 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Drive Growth with a Data-Focused, People-Centric ConsultancyAre you a results-oriented digital marketer with a passion for LinkedIn and lead generation? Do you thrive on combining creativity with analytical thinking? This is your chance to join a dynamic and growing data consultancy that empowers clients to make smarter decisions through data-driven insights.Full-time or Part-time | £35,000 - £40,000 (DOE) | Remote (UK-based, ideally within 1 hour of Banbury)We're on the lookout for a Digital Marketing Specialist to help amplify our online presence, generate high-quality leads, and support business growth through strategic, targeted campaigns. If you're looking for a collaborative role with flexibility and autonomy-this opportunity is for you.Please note that you must currently be based in the UK to apply for this job.Why Join Us?We specialise in Technical Consultancy, Data Analytics, and Management Information Services, with a strong client base in the Legal and Rehabilitation sectors. Our mission is to turn complex data into actionable insights that solve our clients' most pressing operational challenges.Founded in 2018 in the historic town of Banbury, our consultancy is built on integrity, respect, and teamwork. We're proud of our inclusive, supportive culture and are entering an exciting period of growth-making this the perfect time to come onboard and shape our digital future.The Role: What You'll DoYou'll work closely with the Managing Director and Sales Director to design and implement strategic digital marketing initiatives. Your primary focus will be LinkedIn, but you'll also shape our broader digital presence across SEO, email, and paid channels.Key Responsibilities include:
Planning and executing digital campaigns across LinkedIn, email, SEO, and paid mediaGenerating and nurturing leads through engaging, data-informed strategiesManaging and growing our social media presence, primarily on LinkedInWriting high-quality content: landing pages, emails, blog posts, and adsMeasuring and analysing performance using Google Analytics, HubSpot, and similar toolsManaging paid campaigns on platforms like Google Ads and LinkedInCollaborating with internal and external stakeholders to maintain brand consistencyStaying ahead of marketing trends and digital best practices
Skills & ExperienceRequired:
2-4 years of experience in digital marketing, ideally in a B2B or SaaS settingProven ability to generate leads and drive brand visibilityStrong working knowledge of LinkedIn, Google Ads, SEO, and analytics toolsExcellent writing skills with the ability to create professional, persuasive contentExperience with CRMs and marketing automation platforms (e.g., HubSpot or Mailchimp)A proactive attitude and the ability to manage multiple projects independently
Desirable:
Experience in the legal or rehabilitation sectorCMS familiarity (e.g., WordPress), and basic design tools (Canva, Adobe Creative Suite)A/B testing and landing page optimisation know-howA full UK driving licence and access to a vehicle
What You'll Get in Return:A Flexible, Remote-First Role with Great Benefits
£35,000-£40,000 salary (depending on experience)Remote working and flexible hours25 days annual leave + bank holidaysDiscretionary performance bonusCompany pension schemeDeath in Service insurance (after six-month probation period)Income Protection insurance (after six-month probation period)Private Health Insurance (after six-month probation period)A friendly, supportive team culture with a focus on work-life balanceOpportunities for personal development, training, and growth
How to ApplyApply today by sending your CV and cover letter to the link provided & we will be in direct contact.Please note: You must currently be based in the UK and have the right to work here. A DBS check will be carried out on the successful candidate.....Read more...
