Primarily, initial tasks will be warehouse related, learning processes and rudimentary stores principles along with processing paperwork onto our stock control system (that is office based).
Prior to any direct interaction with the customer base, it is envisaged a basic level of product knowledge is learnt prior to a soft introduction to trade counter principles and selling techniques. This involves (but not limited to):
Goods Inward
Checking goods received
Liaising with suppliers with any discrepancies
Processing paperwork on to the stock control system
Putting goods into stock
Stock location procedures
Ensuring stock rotation
Processing incoming Paperwork
Inputting of data from suppliers’ paperwork onto our computer system
Processing of any outstanding orders for incoming stock
Correct filing of incoming paperwork
Liaising with suppliers electronically and verbally to correct any previously identified issues ensuring resolution to any problems
Goods Outwards
Order picking
Confirming goods to customers and other Branches
Maintenance of goods outwards area
Assisting of loading the delivery van
Despatching materials with external carriers EDA training
Apprentices are allocated 1 half day per week (minimum) to complete EDA training modules
There are 12 modules, these will be selected in order by the Branch Manager to complete
Each module is expected to take 10 weeks to complete
Distance learning so you can fit it around your work and home commitments
These cover aspects from customer service, principles of electricity to specialised individuals’ modules for lighting, fire safety, switchgear and distribution
General:
Assisting the Branch Manager on individual tasks, these are wide and varied. No two days are the same
Maintaining the warehouse in a clean and tidy manner
Daily cleaning of the customer facing trade counter and staff areas
It is inevitable that commercial trainees will be involved in duties outside of this profile and as such a high degree of co-operation and flexibility from all branch staff is required
Training:Business Administrator Level 3 Apprenticeship Standard:
Accredited training is provided by means of EDA (electrical distributors’ association) on-line modules. These are recognised industry wide, by the city & guilds and are also CPD ( Continuing Professional Development) certified. It is envisaged, each module will take no more than 10 weeks study (on-line, in person, verbally from industry principles) remote learning allows time invested away from the distraction of a busy work environment if needed
Training Outcome:
There is scope for full time employment after the successful completion of the apprenticeship
Employer Description:Eyre & Elliston Ltd is one of the UK’s largest and most well-established independent Electrical Wholesalers, originally founded in 1934. We cover the length and bredth of the UK from Brighton in the South to Morpeth and Carlisle in the North, encompassing 61 trading Branches nationwide.
We specialise in the supply of a wide range of electrical installation materials, lamps and lighting fittings, motor control gear, switchgear and distribution gear, wiring accessories, test equipment, cable management, fire detection and security equipment, water heating, space heating and ventilation equipment.
Our stock profiles support all of the industry’s leading manufacturers, and we have a long-standing reputation for sourcing hard to find specialist product lines and bespoke, one-off requirements.
We operate from 61 individual branch locations covering from Dorset, Sussex and Kent in the South up to Cumbria and Northumberland in the North.
Each branch has a friendly and inviting trade counter facility and benefits from a dedicated local sales team with excellent technical knowledge and an extensive stock holding comprising over 55,000 product lines across the group.
We offer a free of charge daily local delivery service operated by our own drivers, with our own fleet of vans ensuring our customers receive an efficient and dependable service.
Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Administrative skills,Attention to detail,Communication skills,Customer Care Skills,IT Skills,Number Skills,Problem Solving Skills,Team working....Read more...
What you’ll do:
Communicate with customers by phone and email, responding to enquiries and providing excellent service.
Manage the intercom system and greet customers at the trade counter.
Handle courier queries and delivery updates.
Process sales orders and quotes using our sales software (SAGE).
Provide after-sales support to ensure customers are satisfied.
Providing support to the management team with miscellaneous administrative tasks.
Training:The apprentice will work towards the Business Administrator Standard. This will be delivered through group training once a month at our centre in Newbury and 1-1 training and review meetings.
Maths and English Functional Skills will be delivered either remotely or in person if required.Training Outcome:Ongoing training and development are encouraged. This is a great starting point to build a technical sales career.Employer Description:About Beninca UK:
Beninca UK, a satellite branch of Automatismi Benincà SpA, was formed in February 2010. With a vast amount of experience of the gate automation industry, our knowledgeable and friendly staff are always here to help. Situated in Newbury, Berkshire we are well located to serve the whole of England, Scotland and Wales with the best before and after sales service in the industry. With the backing of Beninca Group PLC based in Northern Italy we have some of the most innovative and reliable gate automation and access control products there are to offer. Our strategy is simple, we offer quality, reliable products to industry professionals but what sets us apart from our competition is our focus on customer service. Our customers are the most important aspect of our business, we are dependent on you, you are not dependent on us. We keep things simple and have the flexibility to offer the personal touch to our before and after sales service.Working Hours :Monday to Friday between 8.30am/9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Professional,Methodical....Read more...
