You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Support with the creation of engaging learning content using a range of tools such as Adobe After Effects, Adobe Premier Pro, Adobe Photoshop etc.
Support the Digital Learning Team by ensuring all learning content is uploaded to the relevant platform.
Assist in the organising and documenting learning content. Support customers and business partners with queries and issues.
Evaluate the impact of content that you make to ensure a smooth the customer experience.
Training Outcome:You will move into an experienced Junior Digital Learning Designer role at the end of your apprenticeship.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Hybrid working, Monday to Friday, 9.00am to 5.00pm.Skills: Attention to detail,Organisation skills,Team working,Creative....Read more...
Your role will be to handle Gamma’s phone and internet products, and to provide support when Gamma’s business partners have queries or technical issues with them. This could be anything from phone line faults to helping set up the technology. You will communicate with partners through different methods, including calls, emails and webchats, becoming experts across these channels to deliver quick and effective support.
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge. However, as an apprentice, you can expect to:
Build your technical understanding of how Gamma’s phone and internet systems work.
Learn how Gamma works with other companies to set up internet connections and phone numbers for their partners.
Meet Gamma’s standards of quality work and service.
Take ownership of your tasks and manage your workload while focusing on providing excellent support services.
Work closely with your team members, team leaders, and more experienced colleagues to learn and get things done together.
Training Outcome:At the end of your apprenticeship, you will move into an experienced, junior Customer Support Technician role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday, between 9am to 5pm. Hybrid working.Skills: Communication skills,Organisation skills,Team working,Initiative....Read more...
Your role will focus on improving how Gamma’s products work, from when customers first find the product, to supporting after purchasing. To do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible
The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced Junior CXQA role. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Check the experience of the customer is meeting specific requirements
Perform tests in the product building, release, and engineering
Check the quality of processes for the customer from start-to-finish
Work with Gamma’s suppliers to maintain the quality of products
Training:
Software Tester Level 4 Apprenticeship Standard
Training Outcome:
After completing your apprenticeship, you will move into an experienced Junior CXQA role
Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday - Friday, 9.00am - 5.00pm, Hybrid working.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative....Read more...
As an apprentice in Gamma’s DevOps team, you will build, test, and release software, including ‘bots’ that perform automatic processes in the business, working to improve the customers experience with Gamma sites. You will rotate through different teams within DevOps called 'squads', allowing you to work on the things you find the most interesting in the business. You will also be able to shadow and work closely with more experienced employees, such as the engineering team, on a variety of projects, gaining practical knowledge of Gamma technologies and software
The purpose of the apprentice position is to develop your skills over time until you are able to move into an experienced Junior Development Operations Engineer (known internally as Junior DevOps Engineer). As an apprentice, you will receive guidance and support from your manager and team to eventually become independent in your role.
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice you can expect to:
Help to automate Gamma ‘bots’ and improve their efficiency. Help to build, support, and monitor Gamma solutions, systems, and processes.
Work with other engineering teams to understand requirements, ask questions, and contribute to building secure and efficient platforms.
Participate in learning about how to perform risk assessments. Take part in a team blog that documents key objectives and learning outcomes.
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:After completing your apprenticeship, you will move into an experienced Junior Development Operations Engineer role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday 9am to 5pm, hybrid.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Initiative....Read more...
The main purpose of this apprentice position is to support the design of digital experiences across Gamma’s website, products, and services, making sure everything is easy and enjoyable for customers to use.
You will get involved in the full design process – from researching how users interact with Gamma’s websites, to improving how pages are laid out. You’ll learn how to spot what’s working (and what’s not), then help create solutions that really make a difference. You’ll work on a wide variety of live projects across Gamma’s platforms, as well as speak to real customers and partners to understand their needs and feedback to improve their experience with Gamma’s services.
The purpose of the apprentice position is to develop your skills over time until you are able to move into an experienced Junior User Experience (UX) Designer role. As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Support in researching how users find Gamma’s website and products to improve the design of the website and services.
Assist in translating business needs into user-friendly experiences.
Create wireframes, user flows, and journey maps with support from senior team members.
Training Outcome:At the end of the apprenticeship, you will move into an experienced Junior User Experience (UX) Designer role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday 9am to 5pm, Hybrid.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative....Read more...
The main purpose of this apprentice position is to help improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems
You’ll work on big projects from the get-go, getting involved in the early stages of creating products, participating in meetings to understand what’s needed, and supporting in the design and delivery process. You’ll work with different teams across the company to do this including the engineering team to understand how the product is built, and the finance team to understand the business side or product creation
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Assist in gathering and documenting business requirements
Assist in organising and documenting workshops
Support the testing of new processes and systems
Help maintain project documents and updates
Assist in analysing customer feedback and finding areas for improvement
Support in the creation of user guides and training materials
Training:Business Analyst Level 4.
Training Outcome:After you have finished your apprenticeship, you will move into an experienced Junior Business Analyst role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday 9am to 5pm, Hybrid working.Skills: Communication skills,Problem solving skills,Analytical skills,Team working,Creative,Initiative....Read more...
The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure Gamma’s team can stay connected and productive online.
The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role.
As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Build laptops and accounts and complete the IT enrolment for each new employeeBecome the first point of contact (1st line) for all IT Service requests and issues
Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible
To help employees in using Gamma IT systems, this could also involve training other employees
To document interactions within the ticket management tool
To make sure Gamma policies and processes are being followed
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
After completing your apprenticeship, you will move into an experienced 1st Line IT Administrator role
Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday, 9.00am - 5.00pm, In office.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
The main goal of this role is to help create, test, and maintain ‘bots’ that automate business tasks at Gamma. You’ll be learning about Robotic Process Automation (RPA) technology and how it can improve efficiency.
You’ll assist with testing the ‘bots’ to make sure everything works smoothly and help solve any issues that come up
You’ll also support the development of new bots for different areas of the business. As RPA technology becomes more important across Gamma, you’ll have the chance to contribute to exciting projects and be part of the growth in this area
The purpose of the apprentice position is to develop your skills over time until you are able to move into a Junior Robotic Process Automation Engineer role
As an apprentice you will be fully supported and, with guidance from your manager and team, will become independent in performing your role
Key responsibilities:
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Help design, test, and build bots that automate tasks
Keep track of and maintain the bots to make sure they run smoothly
Monitor how well the bots are performing and make improvements
Help to create easy-to-understand guides and training materials for using the bots
Assist in finding and fixing any problems with the bots when they occur
Training:
Software Development Technician Level 3 Apprenticeship Standard
Training Outcome:
After completing your apprenticeship, you will move into an experienced junior Robotic Process Automation Engineer role
Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday - Friday, 9.00am - 5.00pm, Hybrid working.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
General Administrative duties
Receiving and booking in stock, updating stock system and allocating to jobs.
Management of stock.
Workshop management – ensuring workshop jobs are booked in allocated to engineers and turned around in sufficient time.License renewals (Veeam, 3CX, firewalls, Microsoft license checks).
Domains and Hosting, ensuring domains are renewed, hosting renewed, SSLs renewed.
Asset management and tracking (loans etc).
Management of equipment recycling and destruction (inc destruction certificates).
Arranging delivery of equipment to customers (shipping).
Phone number porting, LOA forms, timing of number ports etc.
Management of broadband installations and migrations, arranging Openreach visits with clients, ensuring IDT engineer visits booked when required, ensuring hardware delivered in time.
Management of mobile services (SIM card assignment, number porting, delivery of SIMs/devices to customers).
RMA administration, liaising with suppliers to resolve issues with faulty goods.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the (Business Administrator Level 3 ), with support from your employer and the Chesterfield College Group.Training Outcome:Full time position with company. Continual training and development.Employer Description:Let's be honest, some IT companies can feel like chatbots programmed with tech speak. Not here, we're all about the human touch.
Sure, we geek out a bit over cool tech, but that's just the means to an end. We do care about understanding your business, your goals, and (of course) your tech pain points.
Think of us as your IT translator, turning your needs into real solutions that drive success and transform your IT and communications. We listen, we understand, and most importantly, we make it all work seamlessly for you. No Pain. Just gain.Working Hours :Monday to Friday, 9.00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The main purpose of this apprentice position is to get hands-on experience with how internet networks work (also known as IP networking). You’ll start by helping deal with issues raised by Gamma’s business partners - these are called ‘tickets’ - and handling customer service queries. Over time, you’ll move on to working with the design and delivery of Gamma’s networks and services
You’ll be part of the whole process that engineers go through, like planning, designing, testing, building tools to help (automation), setting up the network, and keeping it running smoothly. This gives you the chance to understand how everything connects and how Gamma supports customers with reliable service
The goal of the apprenticeship is to help you build your skills in fixing network issues and understanding how Gamma’s systems work, so that you can grow into a Junior IP Engineer. You’ll start with more day-to-day tasks to build your knowledge of Gamma’s network, vendors and services, and eventually take on more responsibility like working on projects and helping with new network designs. You’ll get lots of support from your manager and team along the way
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Help build, look after, and fix computer networks
Work with things like routers, switches, and firewalls that keep networks running
Keep an eye on how networks are doing and help fix problems when they go slow or stop working
Write down what went wrong and how it was fixed
Learn the basics of how networks work, like how devices talk to each other
Work with engineers to improve and update the network
Training:Network Engineer Level 4.
Training Outcome:After you finish your apprenticeship, you will enter into an experienced Junior IP Engineer role.Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday, 9am to 5pm, Hybrid working.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
