Be part of our award-winning first-line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues
You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role
Training Outcome:
Opportunity to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme
Employer Description:We’re a leading-edge telecoms company based in Bromsgrove providing Hosted Telephony, VoIP and AI-driven communication solutions to businesses across the UK. We may be small, but we’re growing fast and passionate about delivering brilliant customer experiences. Joining our team means you’ll get hands-on experience with modern telecoms technology and support systems, guided by experienced engineers who’ll help you build a strong foundation for your future career in tech.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Logical,Creative,Initiative....Read more...
Install, test, and maintain fibre optic and copper telecoms networks.
Connect homes and businesses to broadband, phone, or TV services.
Splice and join fibre cables using specialist equipment.
Identify, locate, and repair faults or damaged network components.
Carry out signal testing to ensure quality and performance.
Record completed work and test results using digital devices or reporting software.
Work safely at height, underground, or near roads, following health and safety procedures.
Use hand tools and power tools correctly and safely.
Attend on-site training and classroom sessions to build technical knowledge.
Follow instructions from experienced engineers and supervisors.
Communicate clearly and professionally with customers and colleagues.
Explain installations or repairs to customers in a simple, helpful way.
Maintain tools, vehicles, and equipment in good working order.
Keep accurate records for your apprenticeship logbook or portfolio.
Support team members and contribute to a positive work environment.
Training:Training will be a combination of classroom and on-site training including theory and practical work. Training Outcome:
Qualified Telecoms Field Operative / Technician
Network Operations Manager
Telecoms Project Manager
Infrastructure or Network Design Engineer
Telecommunications Consultant
Specialist Roles (Technical Progression)
Supervisory and Leadership Roles
Employer Description:As the partner of choice for our clients, Kelly Group is renowned for building telecommunication and utility networks in collaboration with several leading service providers - connecting people globally.
From initial design to the maintenance of networks, we deliver safe and innovative ‘one-stop solutions’ across several industries including telecommunications, rail, civils, utilities, fleet and traffic management.
With an outstanding safety record, over 40 years’ experience, a national presence and customer service at the heart of our business, we are committed to meeting the needs of our clients, delighting their customers and supporting the communities we work in.
By continually investing in our people, fleet and management systems, we provide excellent service ensuring our clients and their customers have a positive experience and receive a quality product at the end of each of our engineering services - each and every time.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
