We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Working within the team for Charges and Payments supporting staff with administrative tasks, you will be supported by a team leader and will support officers by providing administrative support so they can focus on delivering services to our vulnerable service users.
You will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users. You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks.
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying.
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems. Raise orders and deal with invoices and related enquiries.
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required.
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be confidential in nature.
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc. using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle.
Actively participate in regular progress reviews.
Become an active team member.
Undertake appropriate training as identified relevant to the role.
Deliver services in a courteous and professional manner.
Always maintain strict confidentiality of data.
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.Training Outcome:This apprenticeship is a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Working with other admin staff across 3 sites, you will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users.
You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems
Raise orders and deal with invoices and related enquiries
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be complex, and/or of a confidential nature
Provide support with ensuring that legislative and internal deadlines are met
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc, using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle
Actively participate in regular progress reviews
Become an active team member
Undertake appropriate training as identified relevant to the role
Deliver services in a courteous and professional manner
Always maintain strict confidentiality of data
Training:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term contract
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Greet and check-in patients on arrival
Manage incoming calls and respond to patient enquiries
Schedule, reschedule, and cancel patient appointments
Maintain and update patient records accurately
Process referrals, prescriptions, and clinical correspondence
Support clinical staff with documentation and patient flow
Handle administrative tasks including filing, scanning, and data entry
Manage patient check-out and payments where applicable
Ensure confidentiality and compliance with data protection policies
Assist with the organisation of clinics and practice events
Escalate any patient concerns or issues to appropriate team members
Contribute to maintaining a clean, welcoming reception and waiting area
Training:All training will take place within the workplace, alongside the Business Administrator Level 3 Apprenticeship, you will have the inhjouse training as follows:
Induction and orientation to practice policies and procedures
Data protection and confidentiality (GDPR) training
Customer service and communication skills
Use of practice IT systems (e.g., clinical software, appointment booking)
Basic clinical administration (e.g., referral and prescription processing)
Safeguarding adults and children awareness
Infection prevention and control
Health and safety in the workplace
Equality, diversity, and inclusion training
Ongoing professional development and refresher courses as required
Fire safety and emergency procedures
Training Outcome:
To continue at the practice and move through the available apprenticeships working their way up through the practice
Employer Description:Parkview Surgery is a long-established NHS GP practice based in Catford, South East London, dedicated to providing high-quality, holistic, and patient-centered care to our local community.
We serve a diverse patient population of approximately [insert number] and offer a full range of primary care services under the NHS General Medical Services (GMS) contract. Our clinical team is made up of General Practitioners (GPs), Physician Associates, Nurse Associates, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by an experienced reception and administrative team.
We are currently undergoing a major renovation project, which will result in a modern, purpose-built working environment. Once completed, the development will provide four additional clinical rooms, allowing us to expand our services and improve access for our patients.
We actively participate in collaborative work through our Primary Care Network (PCN), and our extended team approach ensures patients benefit from a wide range of in-house expertise and integrated care pathways. Services include chronic disease management, immunisations, minor surgery, health screening, contraception, and care for vulnerable groups such as carers and the housebound.
As a forward-thinking and inclusive practice, we are committed to continuous quality improvement, staff development, and innovation in service delivery to meet the evolving health needs of our community.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
Day-to-day tasks:
Provide support to the Sales Support Team (and the wider business when required), to include all administrative tasks
Support the day-to-day running of the busy office environment, including reception and switchboard cover (answering and directing calls)
Provide good customer service to clients, visitors, Staff, Suppliers and subcontractors
Dealing with ad hoc management department requests and other business departments
Preparing and formatting documents, reports and presentations
Source and book hotel requests and make necessary travel arrangements
Completions of supplier request forms
Creating and receipting in purchase orders
Managing office suppliers and ensuring stock levels are maintained
Monitoring and promptly forwarding enquiries received via the info box
Onboarding co-ordination for new starters (including ordering business cards, PPE and arranging for all necessary access for the business systems and portals)
Produce site demonstration certificates
Assisting with the organisation's office events or meetings
You may also be required to undertake any other tasks required as part of your role
Be an ambassador of the apprentice scheme and attend regular meetings within the group
Training:This is a Business Administration Level 3 apprenticeship, which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.Training Outcome:Upon successful completion of the apprenticeship, there will be a full-time position within the Customer Support Sales Department.Employer Description:Altrad RMD Kwikform is a leading formwork, falsework/shoring, heavy-duty support, ground shoring and safety & access company, with a proven track record of supporting the global construction industry for almost a century to create some of the world’s most challenging and impressive structures.
With established operations across the globe, we provide a truly local service, backed up by significant international experience. Our diverse, comprehensive and cost-effective product range has been developed for safety, speed and cost effectiveness, so we can provide practical solutions for virtually any application, in any sector.
Operating from 14 countries globally, our local presence ensures we are on hand to support you wherever and whenever we’re needed. With access to our extensive regional network, our customers benefit from availability, flexible delivery and improved equipment storage, and a high-quality fleet delivered when it’s needed, on time, in full.
Complementing our product range with added value services is key to delivering successful solutions for our customers, and we know that the driving factors on every contract may differ. Listening carefully to your requirements allows us to incorporate these specifics into any proposals or designs that we prepare for you, allowing us to adapt our solutions to your contract’s specific needs. This is combined with unrivalled technical and engineering excellence, to provide customers with the most effective and innovative temporary works solutions.
We strive to deliver the most efficient, safe and easy-to-use temporary works solutions for customers, a process enhanced by our digital engineering expertise. From 3D designs and BIM-compliant models to visualisation software LocusEye, these tools help our customers minimise risks and streamline workflows, enabling greater collaboration across the supply chain.
At the very heart of this offering is our people, who understand the ever-increasing complexity of projects, tight timescales, and the need to meet stringent health and safety standards. Once we have supplied materials, trained Site Demonstrators can be on hand to provide practical guidance on how best to use our equipment in a safe and efficient manner, as well as advising on any design variations required.
You will have access to an entire team of highly trained individuals, whose sole objective is to ensure you achieve a successful outcome, guaranteeing we surpass customers’ expectations every time. So, contact the team now to see how we can help bring your structure to life.Working Hours :Monday to Friday 8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Confident,Outgoing,Can do Attitude....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The General Services (GS) Field Estimator is responsible for delivering accurate, timely, and comprehensive estimating services for patch-and-repair proposals within their assigned region. This role plays a critical part in supporting sales and operations by ensuring estimates are well-developed, cost-effective, and aligned with project requirements. The Field Estimator conducts assessments of existing building envelope and roofing conditions based on Sales Representative scopes of work, visual inspections, and documented deficiencies. Leveraging these findings, the Estimator develops detailed scopes of work, prepares budgets and estimates, and produces professional proposals for roof repairs, façade repairs, and roof renovations. In addition, the Field Estimator serves as a key liaison to field teams, effectively communicating project scope and expectations to foremen and technicians through both verbal and written means. Other essential responsibilities include attending pre-bid meetings, capturing accurate field measurements, and providing thorough photo documentation to support proposals and planning. The role requires strong attention to detail, a collaborative mindset, and the ability to balance multiple priorities in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate the Quality Control (QC) process in partnership with the Quality Control Specialist (QCS) for all Field Representatives in the region. This includes conducting random site visits on current and past projects, documenting findings, and ensuring that work meets company standards and customer satisfaction requirements. Investigate roof and building envelope conditions to support the development of General Services (GS) estimates and proposals for Sales Representatives, providing alternative solutions when appropriate. Serve as a technical resource with expertise in roofing systems. Perform detailed take-offs from construction documents to support accurate proposals. Travel to project sites as needed for proposal development and validation. Collaborate with Tremco Sales Representatives, WTI Field personnel, and WTI Construction Managers to align project scope and cost requirements. Provide RoofSnap labor details as needed to Construction Managers and General Contracting Estimators to support Labor, Installation, and Productivity (LIP) preparation for proposals. Prepare detailed and accurate estimates by reviewing Sales Representative scopes of work, project plans, specifications, and addenda, identifying labor, material, and time requirements. Identify and contact suppliers and subcontractors as needed for inclusion in estimates. Ensure suppliers and subcontractors without Master Service Agreements (MSAs) are referred to the Divisional Administrator for approval, documenting exceptions or refusals to avoid procurement delays. Conduct thorough take-offs for roofing repairs and renovations, ensuring a comprehensive understanding of the project scope. Assemble and present estimates with precision, incorporating both numerical data and precise descriptive details. Maintain professional and timely communication with customers, Sales Representatives, field staff, and internal company personnel via email, phone, text, or in person. Assist in the training and development of Field Representatives and "Elevate" program candidates and graduates, in alignment with WTI Training Policy. Training includes: Proper completion of services and related documentation. Safety training and documentation requirements. Certification and approval of Field Representatives, including OSHA Hazard Awareness and Toolbox Talks. Conduct Platinum Inspections, in conjunction with the Inspection Team, to prepare associated cost estimate proposals. Demonstrate comprehensive knowledge of WTI services and deliverables. Participate in all required calls, meetings, and organizational communications. Perform other duties or special projects as assigned by the Regional Business Manager (RBM) or GS Supervisor.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES:
Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management.
Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships.
Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Strong verbal and written communication skills. Ability to work independently, follow through on assignments with minimal direction, set priorities that accurately reflect the relative importance of job responsibilities, and perform under deadlines with frequent interruptions. Ability to use estimating software, advanced take-off tools, and other computer programs. Apply for this ad Online!....Read more...
