To provide a professional & personal first point of contact to customers for their IT support queries.
Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
Troubleshooting issues and logging them into the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians.
Undertake simple maintenance tasks for monitored systems.
To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated.
Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers.
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.Working Hours :Monday - Friday, between 8am - 5pm or 9am - 6pm.Skills: Communication skills,IT skills,Customer care skills....Read more...
Are you an accomplished PR expert ready to take the next step in your career? The Opportunity Hub UK is partnering with a Central London based PR agency who is seeking an exceptional Senior Account Manager/Account Director to join their team.This agency is known for their strategic approach and creative campaigns in Corporate communications. They boast an impressive portfolio of clients across diverse corporate industries including finance, tech & property industries . You will play a pivotal role in driving client satisfaction, cultivating strong relationships, and executing successful PR strategies.Here are the benefits of this job:Competitive salary range of £50,000-£60,000, reflecting your experience and expertise.Hybrid working - 3 days in the office.Opportunity to work with prestigious clients and make a significant impact at a smaller agency.Supportive and collaborative work environment that fosters growth and development.Exciting challenges and a diverse range of projects across industries.Work-life balance and flexible working arrangements.Private health and dental care through BUPA after probation period.Professional development opportunities through PRCA membership and training courses.Wellbeing day off in addition to holiday entitlement, counselling support, and other services.Early Fridays, finishing at 4:30 pm on the last Friday of every month.Monthly social events, including dinners, activities, and team trips.Charity partner support, with time allotted for fund raising initiatives (currently Mind).ESG/Sustainability initiatives, including tree planting and potential short courses.New business commission of 7.5% for introducing new clients.Bonus based on company and individual performance.Here's what you'll be doing:Developing and implementing strategic PR campaigns to enhance brand reputation and achieve client objectives.Leading and mentoring a team of PR professionals, empowering them to deliver exceptional results.Building and nurturing strong client relationships, serving as a trusted advisor and ensuring their needs are met.Overseeing PR activities, including media relations, content creation, events, and social media engagement.Monitoring campaign performance and providing strategic recommendations for continuous improvement.Collaborating with internal teams and external partners to deliver integrated communication solutions.Staying informed about industry trends and innovative PR techniques to drive success.Here are the skills you'll need:Extensive experience in PR, managing client accounts and leading teams.Proven track record of delivering successful PR campaigns and achieving measurable results.Excellent communication and presentation skills.Strong leadership abilities, inspiring and guiding teams towards excellence.Strategic thinking, problem-solving skills, and a flair for creativity.Exceptional organisational and time management skills.Solid understanding of the media landscape and evolving PR trends.Experience in sectors such as technology, lifestyle, or finance is advantageous.....Read more...
Recruit4staff is proud to represent their client, a leading Travel Company, in their search for a Head of Social Media to work in their busy office based in Chester.For the successful Head of Social Media, our client is offering:
Starting salary of £45,000 - £50,000 (DOE)Monday to Friday, 9:00 am – 5:30 pm, 37.5 hours per weekPermanent contract22 days holiday rising 1 day per year (up to 25 days)Paid Bank HolidaysEnhanced company pension schemeEnhanced maternity & paternity packagesDiscounted personal holidays and staff travel concessionsLearning & development fundingFriendly working environment with regular company social eventsAccess to Life Insurance, Eye Care vouchers, EAP, and Employee Discounts Platform
The Role – Head of Social Media:
Lead the overall social media strategy across TikTok, Instagram, Facebook and other relevant platformsCreate and manage the social content calendar, ensuring consistent and engaging output aligned to brand toneProduce and publish platform-native content, including short-form video, stories, and reelsOversee community management, including DMs, comments, and audience engagementDrive both organic and paid social performance, leveraging platform algorithms and trendsManage influencer and creator partnerships, from outreach and briefing to performance trackingAnalyse and report on key metrics, including reach, engagement, growth, and conversionsCollaborate with internal and external creative teams and paid media agencies to align content and campaign strategyMentor and line-manage Social Media Executives and champion the social function internallySupport wider business and marketing goals through integrated social campaigns
What our client is looking for in a Head of Social Media:
Proven experience in a senior social media role – ESSENTIALProven success in growing brand presence and running effective influencer campaigns – ESSENTIALDeep understanding of TikTok, Instagram, and Facebook algorithms – ESSENTIALSkilled in community building, content creation, and copywriting – ESSENTIALProficiency with tools such as Hootsuite, Meta Business Suite, TikTok Ads Manager – DESIRABLEStrong grasp of paid social strategy and experience with performance reporting – DESIRABLEExcellent communication, leadership, and stakeholder management skills
Key skills or similar Job Titles:
Social Media Manager, Digital Marketing Manager, Brand & Content Manager, Head of Digital, Marketing Manager, Social Strategy LeadCommutable From:
Chester, Wrexham, Ellesmere Port, Liverpool, Northwich, Runcorn, WirralFor further information about this and other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd, who are operating as a recruitment agency, agent, agencies, employment agency, or employment business.....Read more...
PR Account Executive (Fully remote, Salary: £25k - £28k) Are you a motivated communicator with a passion for B2B technology and media? If so this is a fantastic opportunity for you to live out your passions in a fully remote setting. Company Overview This agency is a leading B2B technology public relations agency built on delivering outstanding service to its clients. Their success is a direct reflection of the dedication and calibre of the team members. They are committed to helping you grow your career while you contribute to the growth of their agency. Role Summary As an Account Executive, you will provide tactical day-to-day support for client marketing communications programs, as defined by your team’s Account Manager or Account Director. Your role is essential in delivering successful campaigns for clients. Key Benefits:Competitive salary benchmarked yearly (£25k - £28k based on experience)Group Pension Plan (GPPP)Ongoing reward and recognition schemesQuarterly team social eventsFully funded internal and external training programsMonetary rewards for new business wins and upsellingStaff referral scheme (£1,000 bonus)27 days holiday, increasing with service, plus additional half days per quarterMaternity/Paternity packageOpportunity to win the annual client services award (prize value around £2,000)Here are the skills you'll need: Proven experience in pitching and media relations, particularly in enterprise/B2B tech and telecoms.Excellent writing skills with the ability to create engaging content. Strong contacts within the media and analyst community.Exceptional communication and interpersonal skills.Ability to work collaboratively in a remote environment.Detail-oriented with strong organisational and multitasking abilities.Work permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Responsibilities include, but are not limited to:Taking ownership of the press office, including tracking forward features, developing and maintaining editorial lists, and identifying media opportunities for clients.Managing conference and exhibition schedules, and award programs for clients.Assisting in client campaign planning and execution according to the agency’s processes and standards.Creating and participating in client presentations as directed.Implementing media relations programs, including pitching stories, drafting materials, organizing events, and integrating social media strategies.Writing press materials such as press releases, case studies, and articles.Handling the day-to-day administration of client accounts, including maintaining filing systems, activity reports, and coverage reports.Scheduling and coordinating client and team meetings, including preparing agendas and taking minutes.Ensuring timely completion and delivery of client reports.Maintaining up-to-date press and analyst databases.Supporting marketing efforts through the development of case studies, blog posts, and press releases.Assisting with client meetings and managing logistics such as transportation and client gifts.Performance The Agency success is driven by their people, and they expect you to be as ambitious as it's clients. Your performance will be measured on the following criteria, which are linked to client satisfaction and are key to your career progression:Demonstrating the ability to prioritize work and manage your day effectively.Ownership of press office responsibilities, ensuring proactive and creative management.Contributing to consistent media coverage for clients by thinking laterally.Understanding and integrating new media tools like blogs, social networking, and podcasts into client campaigns.Managing award and event programs for clients.Demonstrating strong writing skills across various PR and marketing materials.Participating in and contributing to client presentations.Supporting new business initiatives through networking, research, and pitch participation.Building and maintaining relationships with journalists, analysts, and industry influencers.Ensuring excellent attention to detail in all client deliverables and internal processes.Contributing to agency creativity through brainstorms and idea generation.Developing your knowledge of client businesses and the technology industry.Supporting agency-wide initiatives and contributing to company culture.Progress The next step in your career here is the Senior Account Executive role. Promotion to this level requires effective performance as an Account Executive across multiple clients, demonstrating ownership of client campaigns, and contributing to strategic planning and new business efforts. Pursuing a career as an Account Executive in the technology sector offers a unique opportunity to be at the forefront of industry innovation. You will engage with leading experts, shape influential narratives, and play a crucial role in driving the success of cutting-edge technology companies. If you are passionate about technology and thrive in a dynamic, fast-paced environment, this is the perfect role for you.....Read more...
