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Level 3 Early Years Educator Apprenticeship - Zone4Kids at Whitley Lodge First School
Key responsibilities: Operate a programme of activities that meet the individual needs and interests of children in your area in conjunction with other team members To keep records of your key children’s development and learning journeys and share this with parents, carers and other key adults in the child’s life Support all staff and engage in a good staff team Liaise with and support parents and other family members To be involved in out of working hours activities, e.g. training, monthly staff meetings, parent evening, fundraising events etc. To be flexible within working practices of the nursery. Be prepared to help where needed, including to undertake certain domestic duties within the nursery, e.g. preparation of snack meals, cleaning of equipment etc. Work alongside the Manager and staff team to ensure that the nursery’s philosophy is fulfilled Read, understand and adhere to all policies and procedures relevant to your role as deemed appropriate by the Manager Recording accidents in the accident book. Ensure the Duty Manager has initialled the report before parents receives it Look upon the nursery, as a “whole” where can your help be most utilised? Be constantly aware of the individual needs of all children Ensure someone known and agreed by the nursery and parent collects the child To respect the confidentiality of all information received Specific childcare tasks: The preparation and completion of activities to suit each individual child's stage of development and interests To develop your role within the team especially with regard as a key person To ensure that mealtimes are a time of pleasant social sharing Washing and changing children as required To ensure good standards of safety, hygiene and cleanliness are maintained at all times Ensuring a poorly child is kept calm and warm, and management is notified immediately To develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs To ensure the provision of a high-quality environment to meet the needs of individual children regardless of any disabilities, family backgrounds or medical history To be aware of the high profile of the nursery and to uphold its standards at all times, both within work hours and outside Training:Early Years Educators, and other job roles such as Nursery Nurse and Childminders, are highly trained professionals who play a key role in ensuring that young children learn and develop well and are kept healthy and safe. They work in a range of settings including full day care, children’s centres, pre schools: Milestone 1. Keeping children safe in Education - (KCSIE Policy, child protection, safeguarding awareness, serious case reviews, health, safety and wellbeing legislation) Milestone 2. Working in Partnerships and Professional Development - (Relationships and Role Modelling, EYFS Framework, working with Parents, carers and colleagues, School readiness) Milestone 3. Health and Wellbeing - (Healthy lifestyles, Physical Care Routines, exercise and physical development, food and nutrition, Emotional Wellbeing and supporting unwell children) Milestone 4. The Value of Play in Early Learning - (Enabling Environments, Theoretical and Philosophical Approaches to Play, Effective activity/lesson planning) Milestone 5. Promoting learning in the Developing Child - (Learning theories, development of Language, speech, communication skills, Emergent Maths skills, how to support SEND) Milestone 6. Prep for End Point Assessment Training will include paediatric first aid qualification.Training Outcome:We are looking for apprentices who want to build a long-term career in the sector so opportunities will be available for those who successfully complete the apprenticeship. Employer Description:Tynemouth Nursery Group has always prided itself in offering the very best in child care and from the day its first Nursery was opened back in 1999, owners and parents, Kaye and Robert Kilsby, visited numerous nurseries and set about to bench mark and ensure Tynemouth Nursery and Zone4kids offered a premium service that would not only service their needs as Parents but also the many, many parents/carers who have used the nurseries over the last 18 years.Working Hours :Monday to Friday, 8.30am to 5pm, 40 hours per weekSkills: Communication skills,IT skills,Team working,Creative,Non judgemental,Patience ....Read more...
NHS Band 7 Podiatrist - Vascular and Wound Care
Applications are invited from suitably qualified and Vascular & Wound Care-experienced Podiatrists to join our NHS Trust's Community Podiatry team based at eight clinic settings across Hertfordshire. This is currently a full-time permanent post, but the employer is willing to consider a part-time hours opportunity or the following flexible opportunities; job-share, term-time, school hours or compressed working week. Hours are currently weekdays with the option of a Saturday to suit the employee. Administration hours of approx two half days/one full day can be worked from home, by agreement. Rated Good by CQC and ranked among the top NHS employers, this Trust is one of the largest Community Organisations Reporting to the Band 8 Manager, you will;- be the clinical specialist for the high risk and lower limb vascular pathway ensuring timely assessment diagnosis intervention and escalation based on risk and requirement- be involved in and lead on woundcare collaboration, innovation, planning and case management - provide supportive clinical supervision and line management of other Podiatry team members - provide upskilling and educational opportunities in line with national guidance, clinical excellence and trust policies To note;There is no diabetic caseload in this service; the workload comprises Biomechanics, wound-care and nail-surgery clinics There are no home visits, all work is undertaken in NHS Clinic sites in; Harpenden, St Albans, Watford, Rickmansworth, Hemel, Oxey and Borehamwood and there is some flexibility as to the more convenient locations. There is the opportunity to access supported MSc modules; prescribing, training & development, leadershipPerson requirements- Qualified Podiatrist with full HCPC registration- At least four years post-registration practice experience with at least one year in a specific Vascular/Wound Care role working with a high-risk caseload - Certificate in Local Anaesthesia - Current driving licence and access to vehicle (leasing option available as employee benefit) In addition to full NHS Employee Benefits this role offers:- A comprehensive induction program and a commitment to ongoing training, support and development in your career - Support gaining your driving licence and car lease scheme - Flexible working options - Season ticket loan Jarrodean is a leading UK healthcare recruitment partner to the NHS and Independent Sector with particular expertise in the placement of the full range of Allied Health Professionals, including Podiatrists.As a nurse-led consultancy our detailed understanding of the complexity of Podiatry roles places us in an excellent position to match your skills with the specific requirements of our Clinical Recruiting Managers.For an insight into Jarrodean as a Consultancy and for a summary of all current roles visit jarrodean.comIf this role is not for you, please remember we offer a generous £500 Bonus for any successful friend or colleague referrals. ....Read more...
Environmental Health Officer
We are looking for skilled a officer who is competent, enthusiastic and highly motivated to fill the below posts within our Environmental Protection Team. Your duties will include investigation and response to complaints in relation to allegations of statutory nuisance, assess and approve s.61 applications, permitting and responding licensing consultations. You must have working knowledge and understanding of the nuisance provisions of the Environmental Protection Act 1990, knowledge of Licensing legislation and have excellent communication skills, both verbally and in writing. Purpose of the role To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health. To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries. To carry out inspections and enforcement work in within the specialist areas. To provide advice and training for EH Technical Officers and in some cases taking the lead for cases. To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required. To liaise effectively with members of the public, businesses, other departments and other agencies. The officer is expected to work on their own with minimal direct supervision and will support the team manager. To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley. To deputise for the Team Leader and make decisions on his/her behalf when required. Responsibilities To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health. To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries. To carry out inspections and enforcement work in within the specialist areas. To provide advice and training for EH Technical Officers and in some cases taking the lead for cases. To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required. To liaise effectively with members of the public, businesses, other departments and other agencies. The officer is expected to work on their own with minimal direct supervision and will support the team manager. To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley. To deputise for the Team Leader and make decisions on his/her behalf when required. To present timely and relevant advice and information to Members and to ensure that Team Leaders/Managers are briefed on major and sensitive issues. To be fully conversant with relevant statutory provisions and the constitution, processes and procedures; to develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To establish and develop effective working relationships and productive partnerships with all the relevant partners, including those in e.g. Police and other regulatory agencies, housing providers, Independent and voluntary section. Essential Officers would be expected to have a minimum of three years’ working in Environmental Health as an RSO or equivalent that is relevant to the job and meet the requirements below: Knowledge of major legislative, social and economic issues relevant to the job. Experience of using ICT packages e.g. Word, Excel and the complaint management system Officers would be expected to be able to deal with a range of cases, including work carried out by an EHO. Proven ability to deal with complex and difficult cases. Understanding of supporting legislation/best practice. Experience of managing own case load. Experience of serving notices, drafting prosecution files and attending court. Ability to travel throughout the Borough. ....Read more...
Environmental Health Officer
We are looking for skilled a officer who is competent, enthusiastic and highly motivated to fill the below posts within our Environmental Protection Team. Your duties will include investigation and response to complaints in relation to allegations of statutory nuisance, assess and approve s.61 applications, permitting and responding licensing consultations. You must have working knowledge and understanding of the nuisance provisions of the Environmental Protection Act 1990, knowledge of Licensing legislation and have excellent communication skills, both verbally and in writing. Purpose of the role To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health. To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries. To carry out inspections and enforcement work in within the specialist areas. To provide advice and training for EH Technical Officers and in some cases taking the lead for cases. To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required. To liaise effectively with members of the public, businesses, other departments and other agencies. The officer is expected to work on their own with minimal direct supervision and will support the team manager. To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley. To deputise for the Team Leader and make decisions on his/her behalf when required. Responsibilities To protect and improve health by the discharge of the functions and duties in one of the specialist areas of activity within Environmental Health. To investigate, assess and act upon complex issues relating to Environmental Protection, Housing and Commercial issues and determine the most appropriate course of action. Including preparation of cases for enforcement action and instigation of legal proceedings. To provide technical evidence in court proceedings, tribunals and Public Inquiries. To carry out inspections and enforcement work in within the specialist areas. To provide advice and training for EH Technical Officers and in some cases taking the lead for cases. To report directly to the Head of Section/Deputy Director, Members and Members of Parliament where required. To liaise effectively with members of the public, businesses, other departments and other agencies. The officer is expected to work on their own with minimal direct supervision and will support the team manager. To support and participate in proactive initiatives to improve service standards and the quality of life for people living and working in Bexley. To deputise for the Team Leader and make decisions on his/her behalf when required. To present timely and relevant advice and information to Members and to ensure that Team Leaders/Managers are briefed on major and sensitive issues. To be fully conversant with relevant statutory provisions and the constitution, processes and procedures; to develop the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To establish and develop effective working relationships and productive partnerships with all the relevant partners, including those in e.g. Police and other regulatory agencies, housing providers, Independent and voluntary section. Essential Officers would be expected to have a minimum of three years’ working in Environmental Health as an RSO or equivalent that is relevant to the job and meet the requirements below: Knowledge of major legislative, social and economic issues relevant to the job. Experience of using ICT packages e.g. Word, Excel and the complaint management system Officers would be expected to be able to deal with a range of cases, including work carried out by an EHO. Proven ability to deal with complex and difficult cases. Understanding of supporting legislation/best practice. Experience of managing own case load. Experience of serving notices, drafting prosecution files and attending court. Ability to travel throughout the Borough. ....Read more...
Senior Marketing Manager
Senior Marketing ManagerSalary: Circa £45,000 FTE dependent on skills and experienceLeeds (LS7), with occasional travel across Yorkshire full UK licence and own car essentialFull-time, PermanentOffice based Monday – Thursday – home based FridayAt Yorkshire Children’s Charity, we believe every child should have the same opportunities to thrive regardless of background or circumstance. From funding life-changing equipment and experiences to tackling childhood poverty and inequality, we’re building brighter futures for children across our region.This is an exciting time to join us. We’re a growing organisation with big ambitions, passionate about collaboration, creativity and doing things differently.About the RoleWe’re looking for an exceptional Senior Marketing Manager to lead, shape and deliver our marketing and communications strategy.This is a key leadership role, perfect for someone who wants to make a visible difference driving brand awareness, engagement and fundraising success across Yorkshire.You’ll be responsible for telling our story in a way that inspires action: raising our profile, deepening supporter loyalty, and celebrating the incredible impact of our programmes and partners.Whether you come from a charity background or the commercial world, you’ll be someone who combines creativity with commercial acumen, strategic enough to see the big picture, but hands-on enough to make it happen.Key Responsibilities but not limited to:-Strategy & Leadership Develop and deliver an ambitious, integrated marketing and communications strategy aligned to our organisational goals.Champion our brand and ensure consistent messaging and tone of voice across all touchpoints.Provide inspirational leadership and day-to-day support to a small but dynamic marketing team. Campaigns & Communications Plan and execute multi-channel campaigns that drive awareness, fundraising and participation across digital, PR, print and events.Lead creative development of content that connects from storytelling and case studies to video, blogs and social media.Manage relationships with external suppliers, agencies, photographers and freelancers. Digital & Social Media Grow and manage paid and organic activity across social platforms (Meta, LinkedIn, YouTube and others).Oversee the development of our digital presence, including website content, SEO, email marketing (Mailchimp) and analytics.Track and report on marketing performance, insights and ROI.Brand & Stakeholder EngagementSupport corporate partnerships, fundraising events and donor engagement with compelling communications and materials.Work collaboratively across teams to ensure marketing supports programme delivery, events and community initiatives.Act as an ambassador for the charity, representing us externally where needed. About you You live in Yorkshire (commutable to LS7) and have a full driving licence with access to a car.Minimum 5 years’ experience in marketing, ideally with experience in leadership or senior-level roles.A proven track record of delivering growth, increasing brand awareness, and managing budgets effectively.Confident across digital platforms, social media, Mailchimp, Trello/Monday CRM, and integrated campaign delivery.Excellent copywriting and storytelling skills with a flair for creative content.A collaborative leader who inspires and empowers others, with the ability to work strategically while rolling up your sleeves.Outgoing, curious, and grounded, someone who brings energy, humour and heart to everything you do. Desirable Experience within the charity, non-profit, or purpose-driven sectors.Background in public-facing campaigns or brand-building initiatives.Knowledge of media relations and influencer engagement. What we offer The chance to use your skills for real social impact- improving the lives of children across Yorkshire.A supportive, values-driven culture that celebrates creativity and teamwork.Opportunities to shape our brand and communications at a pivotal time in our growth.Competitive salary (£45k FTE) and benefits, with flexibility and room to grow. Interested? If you feel you possess the relevant skills and experience, then please send your cv and cover letter as to why you should be considered and the skills you bring to the role. INDHS ....Read more...
SEND Teaching Assistant Apprentice
1. Set high expectations which inspire, motivate and challenge pupils by: Maintaining high expectations in all aspects of work Challenging and supporting pupils of all backgrounds and needs Supporting the class teacher to create a safe, stimulating andwell-organised learning environment demonstrating care and respect 2. Promote good progress and outcomes for pupils by: Contributing to the attainment, progress and outcomes of all pupils, including those with SEND Knowing pupils’ capabilities and prior knowledge and planning individual or small group teaching that builds on these Demonstrating an awareness of the next steps in individual pupils’ learning 3. Demonstrate good curriculum knowledge and understanding of SEND by: Having an understanding of the core areas of the primary curriculum, particularly English (including phonics) and maths Demonstrating an understanding of how children make progress in reading Demonstrating an understanding of a range of SEND and being willing to expand this to meet the needs of all children supported 4. Where required, plan and deliver well-structured support sessions, within the classroom and outside of the classroom which: Consistently meet the school’s high expectations Demonstrate a clear understanding of the needs of pupils with special educational needs and disabilities are well-resourced, appropriate to sessions delivered/supported 5. Make accurate and productive use of assessment by: Making accurate notes about a child’s progress within a session Liaising closely with the class teacher and the inclusion manager about the steps of progress a child has made Preparing and keeping updated case studies on individual children, if required Using the SEND Support Plan to guide and inform, and keeping this up to date Contributing to Annual Reviews, providing written evidence of progress, where required 6. Manage behaviour effectively to ensure a good and safe learning environment by: Taking account of the individual needs of the children and how these impact their behaviour Being willing to adapt the behaviour policy to meet individual needs Promoting good and courteous behaviour both in classrooms and around the school, in accordance with the school’s behaviour policy 7. Fulfil wider professional responsibilities by: Making a consistently positive contribution to the wider life and ethos of the school, taking responsibility for improving your own performance through appropriate professional development and responding to advice and feedback from colleagues Communicating effectively with other staff and with parents, when required with regard to pupils’ achievements and well-being Communicating effectively with external agencies (including EPS and SaLT) and changing practice according to advice offered. 8. Exhibiting leadership behaviours by: Consistently demonstrating a positive and optimistic approach. Completing tasks set within the given time frame Modelling a problem-solving approach to quickly resolve difficulties Maintaining good relationships with all members of the school community, based on mutual respect Training:The training will take place at home, the workplace or Twickenham Training Centre. This will be one day per week.Training Outcome:Full-time teaching assistant, learning support assistant.Employer Description:Heathfield is a federated Infant and Junior school where every child feels important, succeeds and aspires to something greater. We are proud of the support we offer to children with SEND.Working Hours :28 hours per week.Skills: Communication skills ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
Performance and Data Officer
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: BCWA’s Corporate Services team deals with BCWA’s central functions, including development, governance, accountability, reporting, finance and funding. This essential work supports all of our frontline services. Job Role Job Title: Performance and data officerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £26,801.8632 – £32,033.48 dependent on experience/qualificationsClosing date: 25 November 2025All interviews will be held via Microsoft Teams Is this you? This is a varied and rewarding role suited to someone who is: organised and detail-orientated; enjoys working with data, has excellent data analysis and written communication skills; and is curious about how information can drive change. The Role: As Performance and Data Officer, you’ll play a key role in helping BCWA understand and communicate the impact of our work. You will work across departments to collect, analyse, and present data that informs decision-making, supports funding bids, and tells the story of our services. You will use tools like Halo (our case management system), Power BI, Excel, Donorfy (fundraising CRM), and Microsoft Forms to build dashboards, generate reports, and support service improvement. You’ll also help shape how we collect and use data, working closely with frontline teams, managers, and external stakeholders. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Customer Complaints & Resolution Manager
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business. If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today. What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same Who are we looking for? You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation. You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements. You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes. Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. ....Read more...
Performance and Data Officer
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: BCWA’s Corporate Services team deals with BCWA’s central functions, including development, governance, accountability, reporting, finance and funding. This essential work supports all of our frontline services. Job Role Job Title: Performance and data officerPosition available: 1 full-time position (37.5 hours), based across the Black CountrySalary: £26,801.8632 – £32,033.48 dependent on experience/qualificationsClosing date: 25 November 2025All interviews will be held via Microsoft Teams Is this you? This is a varied and rewarding role suited to someone who is: organised and detail-orientated; enjoys working with data, has excellent data analysis and written communication skills; and is curious about how information can drive change. The Role: As Performance and Data Officer, you’ll play a key role in helping BCWA understand and communicate the impact of our work. You will work across departments to collect, analyse, and present data that informs decision-making, supports funding bids, and tells the story of our services. You will use tools like Halo (our case management system), Power BI, Excel, Donorfy (fundraising CRM), and Microsoft Forms to build dashboards, generate reports, and support service improvement. You’ll also help shape how we collect and use data, working closely with frontline teams, managers, and external stakeholders. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Intensive Supervision Court Women’s Specialist
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Our women’s justice services support women in the criminal justice system, women who are homeless or at risk of becoming homeless, and women who may struggle with mental health issues or drugs and alcohol. We offer a range of help, including emotional and practical support, including one-to-one risk and needs assessments, trauma-informed program sessions, like skills and finding safe accommodation. We support women to cope with difficult circumstances and plan a safer future. Job Role Job Title: Intensive Supervision Court Women’s SpecialistPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am – 5 pm), based in Birmingham and across the Black CountrySalary: £25,268.25Closing date: 17 October 2025All interviews will be held via Microsoft Teams. Is this you? We are looking for someone who is dynamic, personal, creative and empathetic to undertake one-to-one sessions, community asset building and psycho-social interventions that support and enable people to make positive changes to their lifestyle. Experience of holding an active caseload is important, along with knowledge of case management systems and report writing. The Role: The Intensive Supervision Court is a specialist problem-solving court for women in Birmingham. It can offer alternative, intensive, community-based sentences for women on the cusp of custody. They can be given a community order which asks them to engage with intensive support from multiple services. The successful candidate will support women to court reviews monthly and be their point of contact, providing a trauma-informed approach and pastoral support throughout the entirety of their order. The successful candidate will be based between offices in the Jewellery Quarter; however, may be required to travel to other sites across the region in order to support our partner agencies. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Intensive Supervision Court Women’s Specialist
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Our women’s justice services support women in the criminal justice system, women who are homeless or at risk of becoming homeless, and women who may struggle with mental health issues or drugs and alcohol. We offer a range of help, including emotional and practical support, including one-to-one risk and needs assessments, trauma-informed program sessions, like skills and finding safe accommodation. We support women to cope with difficult circumstances and plan a safer future. Job Role Job Title: Intensive Supervision Court Women’s SpecialistPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am – 5 pm), based in Birmingham and across the Black CountrySalary: £25,268.25Closing date: 17 October 2025All interviews will be held via Microsoft Teams. Is this you? We are looking for someone who is dynamic, personal, creative and empathetic to undertake one-to-one sessions, community asset building and psycho-social interventions that support and enable people to make positive changes to their lifestyle. Experience of holding an active caseload is important, along with knowledge of case management systems and report writing. The Role: The Intensive Supervision Court is a specialist problem-solving court for women in Birmingham. It can offer alternative, intensive, community-based sentences for women on the cusp of custody. They can be given a community order which asks them to engage with intensive support from multiple services. The successful candidate will support women to court reviews monthly and be their point of contact, providing a trauma-informed approach and pastoral support throughout the entirety of their order. The successful candidate will be based between offices in the Jewellery Quarter; however, may be required to travel to other sites across the region in order to support our partner agencies. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Apprentice Digital Support Technician
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. The role: You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary. Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services. Gaining experience in implementing University policies regarding data protection and responsible computer use. Ensuring all inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment. Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best. Develop the skills to install and support commercial software packages and peripherals when needed. Other Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours. Hazard-specific / Safety-critical duties This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work: Regular manual handling Selection criteria Essential A proven interest in tech, understanding how it works and troubleshooting and problem solving issues Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email. Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references. Have practical experience with Microsoft Office applications, including Word and Excel. Desirable Experience of Apple products and/or Linux operating systems Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of: 1-2-1 Coaching Online learning Work based tasks Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Digital PR Specialist
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week. ....Read more...
Content Marketing Specialist
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Content Marketing Specialist assists in the development and curation of technical marketing content to ensure thought leadership, engage customers, drive leads and achieve Tremco CPG brands' business goals in the construction and architecture sectors. The Content Marketing Specialist must be a skilled writer with the ability to strike a balance between precise technical writing and creative storytelling to educate our target audiences about building science and our roofing, HVAC, structural framing, exterior facades, waterproofing and other building material solutions. The Content Marketing Specialist must be able to produce written content that is accessible across online and print platforms and utilize digital measurement tools and platforms to evaluate content performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Works with the Content Marketing Manager to: Develop the annual content marketing plan; Establish metrics for measuring the performance of specific pieces of content as well as campaigns and the overall content program; and Utilize data to adjust content strategy as needed. Collaborates with/interviews internal and external subject matter experts (For example, Product Line Management, Technical Services, Design Engineering, and Sales.) to draft and edit technical content pieces that engage key audiences, increase website traffic and ultimately drive leads. Content types include, but are not limited to, blog posts, white papers, articles, e-books, project profiles, presentations/webinars, and industry award submissions. Repurposes content in a variety of formats for different audiences and platform preferences. Examples include brainstorming how educational articles can be turned into short-form social media posts or converting a webinar into a blog article. Identifies appropriate topics for new content development through a variety of methods including collaborating with our SEO Specialist and Social Media Specialist, conducting online research, reading print and digital industry publications, attending trade shows, and monitoring competitor and industry association activities. Solicits content contributions from third parties, including architects, consultants, specifiers and contractors, to draft, edit and disseminate these works. Assists with internal communication projects as needed. Develops and coordinates cross-channel content campaigns in alignment with the Marcom Specialists and Digital Marketing team. Publishes content with related photos and videos to brand websites through our CMS system, Kentico. EDUCATION REQUIREMENT: Bachelor's degree in Marketing, Communications, Journalism, English or related field. EXPERIENCE REQUIREMENT: 2-4 years' experience in copywriting, digital marketing, social media or content marketing where most of the time was spent writing and editing content for a technical audience. Experience in construction, architecture, building materials, or a related industry is preferred but not required. CERTIFICATES, LICENSES, REGISTRATIONS: Priority consideration will be given to candidates with relevant certifications such as HubSpot Content Marketing and Google Digital Marketing & E-commerce Certificates (preferred, not required) OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Excellent writing and oral communication skills. Ability to understand technical subject matter and produce compelling content for technical audiences, including contractors, architects, consultants and engineers, in a range of lengths and formats for a variety of media platforms such as blog posts, emails, articles, videos and case studies. Creative flair and an eye for effective graphic design. Thorough understanding of the digital marketing space and a passion for learning and growing as new technologies emerge. Understanding of digital media including website layouts, display advertising, search engine optimization (SEO) and social media. Experience with digital media measurement tools and platforms to tie content marketing campaigns to lead acquisition. Ability to work under pressure and prioritize tasks in a high-volume work environment where guidelines and deadlines often change. Excellent organizational skills and ability to manage projects involving cross-functional teams. Experience with photo editing and graphic design software such as Canva or the Adobe Creative Suite (InDesign, PhotoShop, Illustrator) is preferred. May include travel up to 10%. Knowledge of building construction, architecture, material science and/or related fields is preferred. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $48,426 and 60,532 and $ . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Content Marketing Specialist
JOB DESCRIPTION Tremco Construction Products Group (CPG), part of RPM International Inc., unites industry-leading building envelope solutions manufacturers, service providers and trusted brands-including Tremco, Nudura, Dryvit, Willseal, Weatherproofing Technologies, Inc. and Weatherproofing Technologies Canada-to deliver comprehensive, integrated building systems. With operations spanning North America, Europe, Asia-Pacific, India and Latin America, Tremco CPG has a global presence supported by regional businesses and distributors who understand local market needs for commercial, industrial and residential construction and restoration projects. GENERAL PURPOSE OF THE JOB: The Content Marketing Specialist assists in the development and curation of technical marketing content to ensure thought leadership, engage customers, drive leads and achieve Tremco CPG brands' business goals in the construction and architecture sectors. The Content Marketing Specialist must be a skilled writer with the ability to strike a balance between precise technical writing and creative storytelling to educate our target audiences about building science and our roofing, HVAC, structural framing, exterior facades, waterproofing and other building material solutions. The Content Marketing Specialist must be able to produce written content that is accessible across online and print platforms and utilize digital measurement tools and platforms to evaluate content performance. This is a hybrid role working out of the Houston office several days a week. ESSENTIAL DUTIES AND RESPONSIBILITIES: Works with the Content Marketing Manager to: Develop the annual content marketing plan; Establish metrics for measuring the performance of specific pieces of content as well as campaigns and the overall content program; and Utilize data to adjust content strategy as needed. Collaborates with/interviews internal and external subject matter experts (For example, Product Line Management, Technical Services, Design Engineering, and Sales.) to draft and edit technical content pieces that engage key audiences, increase website traffic and ultimately drive leads. Content types include, but are not limited to, blog posts, white papers, articles, e-books, project profiles, presentations/webinars, and industry award submissions. Repurposes content in a variety of formats for different audiences and platform preferences. Examples include brainstorming how educational articles can be turned into short-form social media posts or converting a webinar into a blog article. Identifies appropriate topics for new content development through a variety of methods including collaborating with our SEO Specialist and Social Media Specialist, conducting online research, reading print and digital industry publications, attending trade shows, and monitoring competitor and industry association activities. Solicits content contributions from third parties, including architects, consultants, specifiers and contractors, to draft, edit and disseminate these works. Assists with internal communication projects as needed. Develops and coordinates cross-channel content campaigns in alignment with the Marcom Specialists and Digital Marketing team. Publishes content with related photos and videos to brand websites through our CMS system, Kentico. EDUCATION REQUIREMENT: Bachelor's degree in Marketing, Communications, Journalism, English or related field. EXPERIENCE REQUIREMENT: 2-4 years' experience in copywriting, digital marketing, social media or content marketing where most of the time was spent writing and editing content for a technical audience. Experience in construction, architecture, building materials, or a related industry is preferred but not required. CERTIFICATES, LICENSES, REGISTRATIONS: Priority consideration will be given to candidates with relevant certifications such as HubSpot Content Marketing and Google Digital Marketing & E-commerce Certificates (preferred, not required) OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Excellent writing and oral communication skills. Ability to understand technical subject matter and produce compelling content for technical audiences, including contractors, architects, consultants and engineers, in a range of lengths and formats for a variety of media platforms such as blog posts, emails, articles, videos and case studies. Creative flair and an eye for effective graphic design. Thorough understanding of the digital marketing space and a passion for learning and growing as new technologies emerge. Understanding of digital media including website layouts, display advertising, search engine optimization (SEO) and social media. Experience with digital media measurement tools and platforms to tie content marketing campaigns to lead acquisition. Ability to work under pressure and prioritize tasks in a high-volume work environment where guidelines and deadlines often change. Excellent organizational skills and ability to manage projects involving cross-functional teams. Experience with photo editing and graphic design software such as Canva or the Adobe Creative Suite (InDesign, PhotoShop, Illustrator) is preferred. May include travel up to 10%. Knowledge of building construction, architecture, material science and/or related fields is preferred. PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, hear, and lift up to 25 lbs. BENEFITS AND COMPENSATION: The hourly rate/salary range for applicants in this position generally ranges between $48,426 and 60,532 and $ . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...