To communicate in an effective and timely manner using both the written and spoken word in a wide range of situations where barriers to effective communication may exist.
To work in a collaborative manner with many colleagues to deliver a co-ordinated, multi[1]disciplinary service.
The post holder is also expected to maintain relationships with a wide range of individuals, organisations and groups such as discussion of individual patient case pathways with ENT Consultants, Social Services and Volunteer groups.
They will be expected to act when the need arises to refer onward for medical and other professional opinion in line with national and local guidelines and protocols.
The post-holder is expected to assist the clerical team with general administration duties when requested which will include triage phone calls, e-mails, texts and other electronic communications.
The post holder will use reflective practice techniques to demonstrate ongoing personal development through participation in internal and external development opportunities, recording learning outcomes in a portfolio.
They will assist in Clinical Audit and follow Trust and departmental policies relating to Clinical Governance, Health and Safety and Infection Control within the department.
They will be responsible for ensuring the correct operation and use of all audiological equipment and facilities within their jurisdiction e.g. real ear measurements, daily calibration and safety checks.
Working towards completing and interpreting independent clinical tests, reporting and decision making for routine adult patients. Including hearing aid assessment, hearing aid fitting, signposting to supporting agencies, basic tinnitus support, Hearing aid repairs and ENT support.
To develop a patient centred approach to care and liaising and working together with patients regarding their onward management.
To learn and recognise conditions that require onward referrals and further medical treatment when necessary.
Working towards the independent completion of reports or referrals to GP’s or other clinical staff as per departmental and national guidance as required.
Ensuring rooms are stocked, assisting with monitoring of stock and leaflets. Sending and receiving earmolds.
Day to day management of relevant clinical and administrative functions of the MSE Audiology Service, ensuring the Audiology service maintains the highest possible standards of care; and clinical and management decisions are effectively communicated throughout the audiology service.
To learn to effectively communicate with people with complex communication needs, including, those with significant hearing difficulties and dual sensory losses. To use these skills to obtain comprehensive history information, including where appropriate liaising with their carers and/or parents.
Timely and effective response to telephone, postal and email enquiries from professionals and patients.
To work to Trust Policies, Procedures and Standard Operating Procedures (SOP).
To maintain Trust Standards of Clinical Governance.
To support Professional Standards of Practice
The post holder will work in accordance with departmental policies, protocols and procedures.
To carry out or assist with duties required to improve quality, patient experience and safety.
Support the efficient use of resources including; maintaining stocks and supplies and ordering equipment & resources as agreed or directed
Ensure safe and efficient use of stock and equipment including; ensuring equipment is checked appropriately and any defects reported.
Training:This role is a training position, split across clinical delivery, on-site and off-site learning at Middlesex University. The will involve training at the Basildon and Orsett Hospital as well as training at the various MSE Audiology sites and attending University to complete the academic aspects of the role. You'll be completing a Level 6 Healthcare science practitioner (integrated degree) apprenticeship.Training Outcome:Once successfully qualified, you are guaranteed a Band 5 post.Employer Description:Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.Working Hours :Full time - 37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
