Guest Relations Manager Park City, UT Salary: $59,000–$75,000 DOE + 5% bonus + relocation assistance availableWe’re seeking a service-driven Guest Relations Manager to lead our client’s concierge and guest experience team at a luxury mountain resort. Reporting to the Director of Rooms, this role oversees a team of full-time and seasonal concierge and guest relations staff.Key Responsibilities:
Lead and mentor Guest Relations and Concierge team membersOversee daily guest arrival/departure flow, VIP handling, and service recoveryBuild strong local partnerships to enhance guest experiencesTrain, schedule, and support team performance and service standardsMonitor inventory and manage departmental proceduresEnsure all guest interactions reflect the resort’s luxury standards
Qualifications:
2–3 years in a leadership role at a luxury propertyStrong communication, problem-solving, and guest recovery skillsTech-savvy with MS Office; able to quickly learn new systemsFlexible availability (nights, weekends, holidays as needed)College degree preferred
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Have you always wanted to be in travel? Do you thrive in being organised and love helping people? Then apply today and join Travelnam's great team, as a Travel Administrator and Concierge. We make special moments happen! This apprenticeship is a great opportunity to gain real-world experience and progress toward a rewarding career in travel.
As a Travel and Concierge Administration Apprentice, you will support the day-to-day operations of our travel agency, assisting with bookings, client communications, and concierge services
This role provides hands-on experience in the travel industry while developing essential administrative and customer service skills
Assist in processing travel bookings, itineraries, and confirmations
Support the concierge team with researching and arranging activities, restaurant reservations, and transport
Maintain client records and update booking systems accurately
Handle customer enquiries by phone, email, or in person
Liaise with travel suppliers and partners to ensure smooth service delivery
Provide administrative support, including document preparation and filing
Learn and follow compliance, safety, and financial procedures within the travel industry
Training:Expected Apprenticeship Duration: 14 months + 3 months EPA.
Level 3 Data Technician Apprenticeship
Blend of eLearning and classroom training with CompTIA and Microsoft training
Includes elements of business administration (Project management, stakeholders, communication and presentations)
Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional)
Training Outcome:
As a growing independent travel agency, there is so much scope for career progression
There are two main elements to the company's sales and operations, so there's always scope to grow within these departments and be hired full-time time
Employer Description:At Travelnam Ltd, we believe every journey should be unforgettable. Founded by Nong Skett, and recently celebrating £1.5 million in sales and a feature in the Daily Mirror, we’re growing our close-knit, high-performing team. Backed by 450+ global travel partners through Not Just Travel and over 70 five-star client reviews, we’re passionate about designing seamless, premium travel experiences that people remember for a lifetime. For us, its not just a destination, it’s a feeling!Working Hours :Monday to Friday 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Customer Solutions SpecialistSalary: £30,000 to £35,000 per annum dependent on skills and experienceLocation: Leeds HQ office based, 5 days per weekJob type: Full-timeWhat we offerAt Build Concierge, we want you to feel valued, supported and inspired to grow.Our benefits include:
Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities30 days’ holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversaryWellbeing support – confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing toolVibrant workplace atmosphere – a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centreCelebrations & Team socials – from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and smallPerks that make a difference – Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow
At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led by Martin Port, the founder of BigChange and Masternaut, we are a high-growth company with the drive and expertise to scale quickly.We are at a truly exciting stage in our journey. With a talented and ambitious team already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise.About the roleWe are looking for a Customer Solutions Specialist to join our growing team. This role blends technical skill with strong people skills, helping our customers unlock the full value of our platform.You will be hands-on with onboarding, guiding clients through setup and ensuring they feel supported from day one. You will work directly with customers to design workflows, support integrations and provide clear technical guidance on areas such as API calls and data handling. At the same time, you will act as a trusted partner, listening, advising and ensuring our clients’ needs are met at every stage.Day to day, you will collaborate closely with colleagues across Sales, Product and Engineering, making sure customer feedback is acted upon and solutions are delivered quickly and effectively.Responsibilities include but not limited to:
Lead onboarding for new clients, ensuring smooth implementation and adoption.Work with customers to design and optimise workflows tailored to their business.Provide technical support on integrations, including APIs, webhooks, authentication and data transformation (CSV/Excel).Deliver training sessions and create helpful resources to build customer confidence.Troubleshoot issues and liaise with Product and Engineering to resolve them quickly.Act as a customer advocate, sharing insights and ideas to shape product development.
The ideal candidate
You will be someone who thrives on problem-solving, enjoys working with technology and takes pride in helping others succeed.
Ideally, you will bring:
Experience with workflow design or process mapping.Knowledge of APIs or system integrations.Strong analytical skills and an eye for detail.Excellent communication and relationship-building skills.A proactive, adaptable and curious approach to your work.
Interested? If you feel that you possess the relevant skills and experience then apply now with your latest CV for this Customer Solutions Specialist opportunity. INDLS ....Read more...
Website DeveloperStarting salary: £25,000 - £30,000 per annum depending on skills and experienceLocation Leeds-based role with flexibility for remote workingFull timeWhat we offerAt Build Concierge, we want you to feel valued, supported and inspired to grow.Our benefits include:
Career growth in a start-up -Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities30 days’ holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversaryWellbeing support – confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing toolVibrant workplace atmosphere – a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centreCelebrations & Team socials – from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and smallPerks that make a difference – Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow
Position OverviewThe Website Developer will be responsible for the development and maintenance of theBuild Concierge public-facing website, management of the headless CMS, and deliveryof associated digital marketing assets. The role requires a balance of front-enddevelopment skills, CMS management, and a strong understanding of design and userexperience principles. The position reports to the Chief Digital Officer and will involveclose collaboration with developers, designers, and marketing stakeholders.Working Relationships The Website Developer will work alongside the marketing, sales, and productdevelopment teams to ensure that the website and associated digital assets effectivelysupport business objectives. Collaboration with these teams is essential for aligningtechnical delivery with marketing campaigns, sales initiatives, and product updates.Key Responsibilities but not limited to;-
Develop, maintain, and optimise the public-facing website to meet business andmarketing objectivesManage and implement content within a headless CMS, ensuring accuracy andconsistencyTranslate design concepts into responsive, accessible, and visually consistentinterfacesWork closely with designers and marketing teams to deliver integrated digitalmarketing assetsParticipate in code reviews and maintain high standards of code quality anddocumentationUse GitHub-based workflows as part of the development processContribute to CICD deployment processes where requiredSupport the integration of the website and CMS with CRM and marketingPlatforms
Essential Requirements
Degree in a relevant technical field such as Computer Science, WebDevelopment, or Software EngineeringStrong proficiency in React and modern JavaScript/TypeScriptSolid understanding of responsive design and accessible web developmentStrong attention to detail and a good eye for designExperience managing and updating content within a CMS
Desirable Requirements
Proven ability to use GitHub effectively including participation in code reviewsFamiliarity with Next.js or other modern front-end frameworksExperience with headless CMS platforms, ideally Payload CMSUnderstanding of CICD-based deployment processesFamiliarity with CRM systems, particularly HubSpotKnowledge of PostgreSQL or similar relational databasesExperience integrating websites with marketing automation toolsA portfolio showcasing relevant commercial or personal projectsFamiliarity with Figma for design handoff and collaborationExperience using Jira for issue tracking and workflow management
Personal AttributesThe successful applicant should be smart, keen, and ready to learn. They should be enthusiastic and dynamic, with a proactive approach to problem-solving. Strong communication skills are essential, along with the ability to explain technical work tonon-technical stakeholders. Flexibility and adaptability are important, as is the ability to manage multiple priorities effectively. The candidate should be able to work effectively as part of a team.Interested? If you feel you possess the relevant skills and experience then please send your cv by return. INDLS ....Read more...
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!The ideal candidate:
Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, conciergeProficiency in English and Spanish requiredDetail oriented team player, we work individually and in teamsWell-educated, knowledge of the Spanish & Portuguese market is a plusExperience working with Americans is a plusStrong business sense and industry experienceExcellent leadership, coaching and people management skills
Responsibilities:
Responsible for the overall reservationsInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresProvides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.Arranges sightseeing and other tours.Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation timesProvides a variety of business services such as shipping packages and assisting with printing needs.Plans and schedules special events, parties, or meetings.Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.Performs other related duties as assigned.
Perks:
6 months of trainingFun nights with the team – I would eliminate thisPrivate healthcare insuranceTrips with the teamsAfter 6 months, you will access the bonus program for employeesYou work Monday to Friday!
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain Do not miss it!please apply today or send your CV to maria@corecruitment.comget social.......http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
Front of House Manager - 5* Hotel
MLR have an exclusive and unique role for a Front of House Manager for a prestigious 5-star property in County Laois.
This is an exciting opportunity for a dedicated hospitality professional to lead and inspire the Front of House and Concierge teams, ensuring every guest enjoys an exceptional and memorable experience from the moment they arrive.
As Front of House Manager, you’ll take ownership of the daily operations, ensuring every aspect of the guest journey runs seamlessly. You’ll lead by example, motivating your team to deliver service with warmth and precision while managing key administrative tasks efficiently and accurately.
We’re looking for someone with strong management skills, excellent organisation, and a genuine passion for guest service. As a valued member of the senior management team, you’ll play a key role in upholding the luxury, professionalism, and heartfelt hospitality that define this five-star property.
If you’re a team leader who thrives in a guest focused environment and takes pride in delivering outstanding service, we’d love to hear from you.
Please apply through the link below.....Read more...
Director of Rooms – Ultra-Luxury Resort, Saudi ArabiaLocation: Saudi Arabia Package: Competitive tax-free salary + luxury accommodation + full expat benefits Contract: Full-time | Live-in | Relocation supportedAn exciting opportunity has become available for an experienced and guest-focused Director of Rooms to join a luxury 5-star resort in Saudi Arabia. This pivotal leadership role requires a dynamic hospitality professional with a strong background in front office, housekeeping, and guest experience operations within a high-end resort or hotel environment.As Director of Rooms, you will oversee all Rooms Division departments, ensuring smooth daily operations and the delivery of exceptional guest service in line with the resort’s brand standards. You will inspire and lead your team to create a warm, efficient, and seamless guest journey from arrival to departure.Responsibilities
Oversee Front Office, Housekeeping, Concierge, and Guest Relations teamsEnsure the highest standards of guest service and operational excellenceLead, train, and develop department heads and front-line staffMonitor and manage departmental budgets, forecasts, and cost controlImplement and uphold brand service standards and quality assuranceWork closely with other departments to ensure a cohesive luxury experienceHandle VIP guests and special requests with discretion and professionalism
Requirements
Proven leadership experience in a similar Rooms Division or Director of Rooms role within a luxury hotel or resortStrong operational background across Front Office and HousekeepingExceptional people management and communication skillsFinancially literate and results-orientedNaturally service-driven, with a keen eye for detail and guest satisfactionPrevious experience in the Middle East or luxury resort environment preferred....Read more...
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits
Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K
The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for:
Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Experienced Receptionist & Private Patient Co-ordinatorPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to:
Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patient
Responsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return. INDLS ....Read more...
An incredible new job opportunity has arisen for a dedicated Regional Service Quality Manager to oversee and maintain high-quality care services across the care home group, predominantly within the East Anglia region but with occasional requirements further afield based on company needs
**To be considered for this position you must be qualified as a Nurse either RGN or RMN with a valid NMC Pin. **Will also accept non-nurses must have an NVQ/QCF Level 5 in Health & Social Care**
This health care company provides trusted care in the comfort of an individual’s home to allow them to stay living there independently. They offer a concierge service, hourly care or live-in care
As the Regional Service Quality Manager your key responsibilities include:
Responsible for ensuring and maintaining high-quality care services across our care home group
Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction
Monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies
Provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care
The following skills and experience would be preferred and beneficial for the role:
Proven experience in a similar role within the healthcare or care home industry
Sound knowledge of relevant regulatory requirements CQC
Strong leadership, communication, and interpersonal skills
Excellent problem-solving and decision-making abilities
Attention to detail and ability to manage multiple priorities effectively
Demonstrated commitment to resident-centred care and continuous improvement
The successful Regional Service Quality Manager will receive an excellent salary of £55,000 per annum. This exciting position is a permanent full time role working 40 hours a week on days from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance*
25 days annual leave plus bank holidays entitlement
Comprehensive induction and training programme
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Full DBS disclosure paid for
Reference ID: 6415
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
About The RoleImagine this…It’s late at night at West Farm. Outside, the fields are quiet, but inside, a young person can’t sleep — anxiety is keeping them awake. You’re there, the calm and steady presence, ready to listen, reassure, and make sure the environment feels safe. You patrol the building, keep watch over the grounds, and deal calmly with anything that arises. Your presence means young people can rest, knowing someone is always there to keep them safe. As Night Concierge, you’re the guardian of both security and compassion, offering reassurance, responding to emergencies, and keeping the service safe overnight.What you’ll be doingProvide on-site overnight cover to keep the service safe and secure.Be a trusted point of contact for young people outside of support hours.Monitor CCTV, patrol the grounds, and complete safety checks.Respond calmly to incidents, always prioritising safety and dignity.About The CandidateWhat we’re looking for
Dependable, empathetic and calm under pressure.Experience in housing, security, or support work (desirable).Care about creating a safe, respectful environment for young people at night.About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England area to support the specialist services operations team to manage the operation and financial/business health of state of art care services
**NMC registered nurse with relevant post-registration experience, desirable but not essential**
The service provides trusted care in the comfort of an individual’s home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the East of England region
As the Operations Manager your key responsibilities include:
Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values
Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets
Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks
Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents
Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner
Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director
Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance
The following skills and experience would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:
*Monthly Car Allowance*
Comprehensive induction and training programme.
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
25 days annual leave plus bank holidays entitlement
Reference ID: 5630
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
