The day-to-day duties for this role include:
Dealing with customer enquiries and reservations in a polite and professional manner.
Building and maintaining your own knowledge library on rates, prices and terms of business.
Effectively promoting all relevant Fred. Olsen products to customers.
Confirming bookings and upselling all relevant products.
Selling the Fred. Olsen products and brand to customers.
Training:The successful candidate will work towards the Customer Service Practitioner Level 2 qualification, which has an estimated course duration of 15 months. This will be a work-based Apprenticeship. Therefore, there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.Training Outcome:After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. Employer Description:At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea.
We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row.
Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities.
With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.Working Hours :Monday – Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.Skills: Communication skills,IT skills,Customer care skills....Read more...
An amazing opportunity has arisen for experienced Luxury Travel Consultants to join a growing travel company who specialise in luxury cruises as part of their sales team, in beautiful offices near Reading (ample parking available). If you have at least 12 months experience within a travel sales role, pride yourself on your professional friendly approach and feel that exceptional customer service & attention to detail leads to sales, this is the perfect Travel Industry opportunity for you! Starting salary is £25,400 pa, with a realistic OTE of £25k pa - £30k pa, but potential to earn much more. And this is a company that values it's team highly, so good benefits & career progression is part of the package!
JOB DESCRIPTION:
Taking enquires and creating luxury travel itineraries
Specialising in luxury cruise products
Ensuring every potential customer is offered a friendly, knowledgeable, professional service,
Following up on quotes to try to ensure they are aware of unbeatable prices or alternative quotes to secure a reservation
Ensuring all itinerary details are communicated thorough to the client
Taking Payments
Making any initial amendments to itineraries
Assist with pre- and post-departure queries
Upsell be offering additional products and excursions to ensure a customer's unique experience
Bring ideas to the business, help find new potential customers
Work to achieve sales targets and earn commission.
Be flexible to work 5 days over a 7 day rota, primarily between 9am to 6pm
EXPERIENCE REQUIRED:
The ideal candidate will have previous travel industry sales experience, with knowledge of luxury travel and cruise. However, if you have worked for a high street retail travel agency and have not specialised in luxury or cruise, but are keen to do so, this is a great opportunity for you to develop in your Travel Industry career. And if you have target driven sales experience from an alternative industry, with exceptional customer service and ability to liaise with high-touch clientele, this could give you the opportunity to start a career in travel, at a point this industry is really taking off again.
THE PACKAGE:
Salary starts at £25,400 with an OTE of £25k - £30k pa, but Senior Consultants and Top Earners can earn in the region of £30k - £35k pa. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
INTERESTED?
If you are keen to be considered for this wonderful role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michael@traveltraderecruitment.co.uk.....Read more...
Commercial Director - High-end Cruise BrandSalary: Up to £140,000 + bonus & benefitsLocation: London-based (with extensive travel across UK & EMEA)We are delighted to be supporting a leading hospitality group in the search for a Commercial Director to take on a brand-new position within the business. This is a rare opportunity to establish and grow a commercial department from scratch, shaping strategy and driving performance across the UK and EMEA.This high-profile role will cover B2B and B2C channels, with a particular focus on bookings and reservations, distribution, and strategic partnerships. We’re looking for a leader who can combine sharp commercial acumen with deep sector knowledge to build a best-in-class function that delivers sustainable growth.Responsibilities:
Design and implement the overall commercial strategy across the UK and EMEA.Lead and grow the commercial department, ensuring excellence across both B2B and B2C activity.Drive revenue growth through bookings, reservations, and distribution partnerships.Build relationships with key partners across travel, airlines, and hospitality sectors.Identify new opportunities to enhance market presence and customer engagement.Act as an ambassador for the brand at industry events, exhibitions, and trade shows.Travel extensively across the UK and EMEA to develop markets and engage stakeholders.
Requirements:
Senior commercial leadership experience within hospitality, airlines, hotels, or wider travel industry.Strong track record in both B2B and B2C growth, particularly across bookings and reservations.Expertise in building commercial strategies and executing them across multiple markets.Strong negotiation, partnership-building, and stakeholder management skills.Experience in scaling teams and creating high-performance cultures.Flexibility and enthusiasm for regular travel across UK and EMEA.
....Read more...
The duties and responsibilities within the salon include:
Meeting and greeting clients in a friendly and helpful manner.Assisting qualified Hairdressers with shampooing, providing treatments, blow-drying etc.
After relevant training, some basic cutting and styling will be involved in this role. This will become more complex as your skills develop.Working on the reception desk and booking client appointments
Keeping the salon clean and tidy
Offering clients refreshments
Training:
You will train with Michaeljohn Training School, a multi-award-winning training provider with over 40 years of experience in the hairdressing and barbering industry
Our team of dedicated educators are highly skilled hair professionals who continue to work in some of the industry’s most reputable salons
You will achieve Level 2 Diploma for Hairdressing Professional and Functional skills in maths and English (if needed)
Training Outcome:
This is a perfect opportunity to get into hairdressing, earning (on average) salaries of £25,000+ once qualified
Potential of securing a permanent job within the same company on completion of your qualification
Opportunities to become your own boss, work mobile, work abroad, work on model runways and cruise ships – the opportunities are endless!
Progression to a Level 3 Advanced and Creative Hair Professional or Level 2 Barbering Professional Standard
Progression on to a Teaching Qualification
Employer Description:Owner and Director Charlotte has a wealth of experience within the hair industry, from styling the hair of super models at London and Prague fashion weeks to becoming the go to celebrity stylist. Charlotte is an award winning expert in hair colour and her skills include the unique Hollywood Colour Blend technique as well as being an expert in balayage. Charlotte has trained with top colourist and brands from around the world and also has her AET qualifications and runs monthly education course in hair extensions for her brand North Professional Hair.Working Hours :One 7-hour day in college, with 2 days off (the role includes weekend work). Days and times to be confirmed.Skills: Initiative....Read more...
