Telesales Team Lead, Solicitors Contact Services
Personal injury, clinical negligence, Solicitors, Law, Legal, Stakeholder Management, Leadership Skills
I have a client who is looking for a Contact Centre Manager to join their close knit team of between 10 ??? 15 advisors. Key deliverables include: hiring, training, customer service, improving operational performance and quality assurance across operations.
Personal injury or clinical negligence exposure would be ideal but any solicitors or legal industry experience accepted.
You will lead, coach and motivate the team to deliver a first class service to clients, customer and the agents to ensure the KPI???s are met.
Role requirements
Experience leading team in a call centre environment.
Solicitor, law, legal or comparable industry exposure
Stakeholder management.
Strong leadership qualities.
....Read more...
Telesales Team Lead, Solicitors Contact Services
Personal injury, clinical negligence, Solicitors, Law, Legal, Stakeholder Management, Leadership Skills
I have a client who is looking for a Contact Centre Manager to join their close knit team of between 10 ??? 15 advisors. Key deliverables include: hiring, training, customer service, improving operational performance and quality assurance across operations.
Personal injury or clinical negligence exposure would be ideal but any solicitors or legal industry experience accepted.
You will lead, coach and motivate the team to deliver a first class service to clients, customer and the agents to ensure the KPI???s are met.
Role requirements
Experience leading team in a call centre environment.
Solicitor, law, legal or comparable industry exposure
Stakeholder management.
Strong leadership qualities.
....Read more...
We are currently looking for a dedicated and enthusiastic Business Administration Apprentice to join our team of Case Managers. This apprenticeship offers the perfect starting point for anyone eager to begin a career in business administration while gaining valuable hands-on experience in a thriving industry.As part of your apprenticeship, you will work towards a Level 3 Business Administration qualification while learningfrom our experienced team. This is an exciting opportunity to build a solid foundation for your future career.A typical day in the job:
Administrative Support: Assist mortgage advisorsby offering full administrative support throughout the client journey.Application Packaging: Once clients agree toproceed, you'll help package the mortgage application to a high standard, ensuring all necessary documentation is correct and compliant.Client Contact: Be a point of contact for clients via telephone and email, assisting with enquiries and ensuring exceptional customer service.
Mortgage Applications: Help mortgage advisors with processing mortgage applications and preparing suitability reports, ensuring they meet regulatory standards.
Training:Level 3 Business Administration standard. This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:If a vacancy is available at the end of the your fixed term contract, you will be able to apply for it.Employer Description:At UK Moneyman, we’re here to make your mortgage experience as easy and stress-free as possible.Whether you’re buying your first home, remortgaging or need something a bit more unique, we’ve got your back.We’ll even help you find appropriate protection insurance for both your mortgage and your family.Our friendly team, led by Malcolm Davidson, is ready to help you navigate any bumps in the road, making sure you always feel confident and supported.Working Hours :Days and shifts are to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
The Business Administrator role will be instrumental in managing and enhancing customer relationships within the financial sector. The role aims to ensure customer satisfaction by delivering exceptional customer service. The Business Administrator will provide support to three financial advisors. This position is crucial for maintaining the company's reputation and fostering loyalty among clients.
Key Responsibilities:
Responsible for the reception area, including greeting clients and providing a positive and welcoming experience
Answering the telephone, taking and passing on messages by email
Managing and monitoring the sales force database which includes matching fees to clients on the CRM system
Preparation of pre-meeting documentation which includes creating client valuations and illustrations as directed by the advisers
Managing client appointments including scheduling and follow up as appropriate
Handling client post and scanning documents to their files
Management of quarterly bulk client mailing
Management and distribution of company emails received through our website
Assist our Customer Relations Manager in the preparation of client’s periodic suitability reports following their annual reviews
Training:The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification.Training Outcome:Career progression possible in time to other more experienced roles within the company for example Customer Relations Co-ordinator.Employer Description:NKT Financial Solutions was founded in 2007 and offers expert advice to individuals and businesses covering everything from pensions, savings and investments to insurances and mortgages.Working Hours :Monday - Friday (9am-5pm) - 1-hour lunch breakSkills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Attention to detail,Customer care skills....Read more...
Statutory accounts preparation
Statutory audits
Specialist audits e.g. charity commission, SRA, pension regulator etc.
Tax compliance - personal and corporate
Providing ad hoc advice
Supporting other members of the team and working closely with clients
Training:Training will take place at the Reed Business School, near Chipping Norton. On average, the training will take place approximately one week every month. Specialist courses are also provided in-house. Training Outcome:Most of our Managers and Directors are ‘home-grown’, having completed their training with Richardsons, so career progression is good.Employer Description:Richardsons is an Oxfordshire based firm of Chartered Accountants and business advisors based in Thame. ICAEW accredited and established for over 30 years, we provide specialist accounting advice for small and medium companies, as well as large corporates and individuals. We like to communicate regularly with our clients to form a close relationship built on trust, and over 60% of our new clients have come from existing client recommendations.Working Hours :Monday to Friday, between 08:30 - 17:00 in the office in Thame. We have a flexible work scheme whereby you can take off Friday afternoons if you wish.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
You will work alongside a senior engineer and travel nationwide, to install cables for EPOS systems and other security systems at sports and social clubs.
Work to include:
IP door entry and CCTV
Networking
AV systems
General electrical installations
Training:
You will work towards an Advanced Level Network Cable Installer Apprenticeship delivered by VQ Solutions
You will have a dedicated VQ Mentor, and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend training courses, and have monthly reviews
All apprenticeship work will be completed during working hours
Training Outcome:
The majority of our apprentices are offered full-time employment upon successful completion of their apprenticeship
Employer Description:Club Control is one of the largest providers of custom management products and software solutions to the social club sector in the UK. Our customer base is national and we have offices located in Chester and London. We have a combined industry experience of over 50 years and really know how clubs work and how they operate. Drawing on this knowledge we design our products specially for clubs so they make YOUR job easier, faster and more accurate and in turn make your club more efficient, more secure and MORE PROFITABLE. We believe in service and are proud of the back up support we provide our customers. Our dedicated service line and advisors are available between the hours of 09:00 and 23:30 365 days a year. We also have state of the art custom remote support meaning we can train, diagnose, and fix instantly over the internet, ensuring you receive seamless support.Working Hours :Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Flexibility,Eager to learn,Good time management,Ability to prioritise....Read more...
Assistance with the preparation and submission of financial accounts, tax returns, general bookkeeping, PAYE and VAT returns
Working with spreadsheets, manual records, bank statements and software
Liaising with clients via telephone and email in order to assist with their enquiry, or to request information
General office administration duties
Plan workload to ensure efficient use of time and resources
Develop knowledge, skills and professional behaviours in line with the criteria within the apprenticeship standard
Training:Accounts or Finance Assistant (Level 2 Apprenticeship Standard):
An apprenticeship in accounting is split between employment with the firm and external studies including:
Mandatory weekly day release at HoW College to either Worcester or Bromsgrove Campus
Additional work-based training developing knowledge, skills and behaviours related to your role
Training Outcome:On successful completion of Level 2 Accounts / Finance Assistant Apprenticeship you may be required to take one of the professional qualifications listed below, as chosen by the employer to be most relevant to the job role:
Level 3 Assistant Accountant Apprenticeship Standard
Level 4 Professional Accounting/Taxation Apprenticeship Standard
Association of Chartered Certified Accountants (ACCA)
Employer Description:Price Pearson Wheatley is a progressive firm of chartered accountants and business advisors based in Droitwich, Worcestershire. Our aim is to provide commercially sound and cost-effective advice to a wide range of companies and individuals throughout the Midlands and beyond.Working Hours :Working hours will be between Monday to Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Open and distribute the post (stamp dating if necessary) and scanning it on to the database daily
Be responsible for the Royal mail post including taking the post to the post box on a rota basis
Answering the phone, being able to take messages and pass on to the appropriate person
Answering the door and greeting any visitors to the building, making sure that all visitors comply with site regulations
Keep company database up to date
Registers and logs kept up to date
Make refreshments as required
Use of office equipment including scanner, printer, copier, binder, shredder and franking machine
Communicate with colleagues on compliance matters as they arise highlighting any areas of specific interest
Working towards providing a professional level of administrative support to the Financial Advisers
Working towards processing investment and pension cases ensuring they are fully compliant with both the company and provider requirements
Assist the Office Manager on administrative or office-based tasks
Take an appropriate role in any seminars and events arranged by the company
Take an appropriate role in any seminars and events arranged by the company
Training:
Level 3 Busines Administrator Apprenticeship Standard
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:The company are independent financial advisors that offer a range of financial services including investments, mortgages and pensions. With the head office in Kettering, they are now looking for a Investment and Pension administrator apprentice to join their friendly team in Kettering, Northants.Working Hours :Monday - Friday, 9.00am - 5.00pm with one hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Sales Advisor – Dover AreaPermanent | Full-Time Vacancies | Monday to Friday 08:45 to 17:00Salary: Full Time - £23,100+ Commission + Bonus***Own transport preferred due to location***Join a Respected Company – No Weekends or Bank Holiday Working!Are you an energetic and positive individual looking for a rewarding career? Do you want to work for a well-established, stable company that offers full training and ongoing support to help you become a professional Sales Advisor?If working with a friendly, supportive team that motivates you to reach your full potential and build a secure future sound like your ideal job, then look no further!They are recruiting Sales Advisors for full-time roles to join a thriving company in the Dover area.Hours:
Full-Time: 08:45 – 17:00
(Monday to Friday only – enjoy your weekends off!)What We’re Looking For:We need enthusiastic, passionate individuals with a can-do attitude, who are eager to learn and deliver an efficient and positive customer experience. Multitasking and building your own customer base are key aspects of the role, and you’ll have the support of an experienced team leader to guide you.Your primary role will involve contacting prospective businesses to offer a comprehensive range of fuel procurement solutions for their vehicles.About the Company:Trading since 1983, this company has built strong partnerships with leading fuel providers, including BP, Shell, Esso, Texaco, and Keyfuels, and sells over 1 million litres of fuel on their behalf every week.Benefits:•* *Competitive salary with monthly and quarterly commission and bonuses•* *Discounted Diesel•* *Reduced MOT & Service rates•* *Free secure onsite parking•* *Regular financial incentives and quarterly big-ticket prize incentives worth up to £3000•* *Staff events and social evenings•* *Fuel Partner rewards points•* *Opportunities for training and developmentJoin a company that not only values your hard work but also helps you grow and achieve your career goals. Apply today and become part of a dynamic team that offers both professional success and work-life balance!....Read more...
Sales Advisor – Dover AreaPermanent | Full-Time Vacancies | Monday to Friday 08:45 to 17:00Salary: Full Time - £23,100+ Commission + Bonus***Own transport preferred due to location***Join a Respected Company – No Weekends or Bank Holiday Working!Are you an energetic and positive individual looking for a rewarding career? Do you want to work for a well-established, stable company that offers full training and ongoing support to help you become a professional Sales Advisor?If working with a friendly, supportive team that motivates you to reach your full potential and build a secure future sound like your ideal job, then look no further!They are recruiting Sales Advisors for full-time roles to join a thriving company in the Dover area.Hours:
Full-Time: 08:45 – 17:00
(Monday to Friday only – enjoy your weekends off!)What We’re Looking For:We need enthusiastic, passionate individuals with a can-do attitude, who are eager to learn and deliver an efficient and positive customer experience. Multitasking and building your own customer base are key aspects of the role, and you’ll have the support of an experienced team leader to guide you.Your primary role will involve contacting prospective businesses to offer a comprehensive range of fuel procurement solutions for their vehicles.About the Company:Trading since 1983, this company has built strong partnerships with leading fuel providers, including BP, Shell, Esso, Texaco, and Keyfuels, and sells over 1 million litres of fuel on their behalf every week.Benefits:•* *Competitive salary with monthly and quarterly commission and bonuses•* *Discounted Diesel•* *Reduced MOT & Service rates•* *Free secure onsite parking•* *Regular financial incentives and quarterly big-ticket prize incentives worth up to £3000•* *Staff events and social evenings•* *Fuel Partner rewards points•* *Opportunities for training and developmentJoin a company that not only values your hard work but also helps you grow and achieve your career goals. Apply today and become part of a dynamic team that offers both professional success and work-life balance!....Read more...
Booking property viewings and evaluations
Learn how to conduct property valuations and understand client needs
Shadow experienced estate agents during property viewings
Proactively engage in door-to-door canvassing
Provide exceptional customer service to clients in person and over the phone
Assist in listing properties by gathering key details and photos for marketing
Support the sales team with administrative tasks and client inquiries
Dealing with telephone enquiries and email leads
Registering enquiries and arranging appointments
Closing deals
Follow-up enquiries
Proofreading
Coordinating move-ins
Creative work on social media
Working as part of a team and assisting other team members
Any other duties as deemed necessary
Training:
Upon completion of the apprenticeship, you will achieve Level 2 Junior Estate Agent. You will be able to register as an Associate with ARLA, at your own cost
Delivery is 100% remote via Teams and a series of live workshops. This will facilitate your "off-the-job" learning, along with an online learning platform which you will use for assignments and feedback within your working time
Training Outcome:A permanent position with further training may be available, but as it would be dependent on the performance and progression through the apprenticeship it is not always guaranteed.Employer Description:Hunters Estate and Letting Agents South Manchester, previously known as Ashton Rains, have been established for 27 years in South Manchester as the leading local agent. All staff are professionally qualified and vastly experienced. Our youth policy has ensured both sales and lettings are handled by the best in class. We believe our friendly approach has resulted in long terms relationships with all our clients. We are customer loyal and local experts in all property matters.
Our Services
First class residential sales
FREE Property Valuation
A full range of lettings services offered, from fully managing property to securing tenants
Fully supported sale process including 24/7 support via MyHunters Portal to keep you in the loop.
We offer financial services such as mortgage advisors and solicitors/conveyancers
Advertise on all property portals such as Rightmove, Zoopla, Prime location and OnTheMarket.Working Hours :Monday - Friday: 9:00am - 5.00pm
Saturday: 9:00am - 1:00pm (1 in 2)
1-hour unpaid lunch breakSkills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Full UK Driving Licence....Read more...
Eden Motors Hyundai are currently seeking a Light Vehicle Technician Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/motor-vehicle-service-and-maintenance-technician-light-vehicle-v1-3
The programme lasts for 36 months. The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace.
Assessment Includes: On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: Log book (final year review to assess apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
Training Outcome:Possible permanent position on the completion of the apprenticeship.
Further opportunities to develop career to become a fully qualified master technician and MOT tester.
On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year.Employer Description:Here at Eden Hyundai, we’re proud to represent such an iconic South Korean marque across our modern Hyundai dealerships in Torbay, Basingstoke, Reading, Wokingham and High Wycombe.
As a family-orientated business with a passion for customer care, we know how exciting the buying process can be and are here to offer help, advice and assistance every step of the wayWorking Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Eden Motors Hyundai are currently seeking a Light Vehicle Technician Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/motor-vehicle-service-and-maintenance-technician-light-vehicle-v1-3
The programme lasts for 36 months. The training incorporates underpinning knowledge in partnership and is managed by EMTEC Colleges. Throughout the duration of the programme, the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace.
Assessment Includes: Ongoing assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: Log book (final year review to assess the apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
Training Outcome:Possible permanent position on the completion of the apprenticeship.
Further opportunities to develop your career to become a fully qualified master technician and MOT tester.
On completion of the apprenticeship, the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year.Employer Description:Here at Eden Hyundai, we’re proud to represent such an iconic South Korean marque across our modern Hyundai dealerships in Torbay, Basingstoke, Reading, Wokingham and High Wycombe.
As a family-orientated business with a passion for customer care, we know how exciting the buying process can be and are here to offer help, advice and assistance every step of the wayWorking Hours :Monday - Friday, 8.00am - 5.00pm, with a 30 min lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply.Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate)Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities.As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success.Key Responsibilities:
Onboard and support new customers, ensuring a smooth transition and setup process for each customer.Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction.Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage.Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency.Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise.Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges.Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively.Manage inbound business leads, conduct initial consultations with prospective clients, and tailor proposed solutions to their specific needs.
Key Skills and Experience:
Previous experience within a similar role (with sales knowledge/background) would be an advantage.Exceptional written and verbal communication skills.Proven problem-solving abilities and a solution-oriented approach.Outstanding organisational skills and a proactive attitude towards work.Collaborative team player with a flexible, positive outlook.Comfortable with Microsoft Outlook, Word, and Excel (Excel proficiency advantageous but not essential).
A successful candidate will be able to work effectively in a multi-functional team. If you have the right skills we would like to hear from you.About our clientWe work with a wide range of businesses, providing practical, hands-on HR support — from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey. Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence. If you’re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we’d love to hear from you.Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.....Read more...
Eden Tyres are currently seeking a Light Vehicle Technician Apprentice to join their garage.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at Level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
The programme lasts for 36 months
The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges
Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace
Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal
Assessment Includes:
On-going assessment of soft skills and behaviours
A behaviour assessment
Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2
This is followed by the synoptic assessment, of which there are four components:
Log book (final year review to assess apprentice’s progress)
Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice)
Skills Test (two-day practical examination of the skills of the apprentice)
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Employer Description:Eden Tyres & Servicing (Eden Tyres Ltd) is a family-founded automotive service provider based in the East Midlands. Since launching its first branch in Derby in 1981, the company has expanded to around 24–25 modern, full-service garages across the region
Known as one of the UK’s largest independent tyre retailers, Eden Tyres also operates a thriving wholesale division—together distributing over 600,000 tyres annually and keeping a vast inventory in stock.
Eden Tyres offers comprehensive services, including tyre fitting (covering everything from budget to premium brands), MOT testing, car servicing, wheel alignment, brakes, air‑conditioning, batteries, diagnostics, exhausts, suspension, and EV/hybrid services.
Their award‑winning approach (including being named Independent Retailer of the Year 2025) emphasizes modern workshops, transparent pricing, and user-friendly features like online booking and mobile tyre fitting.Working Hours :Monday - Friday, 8.30am - 5.30pm,
Wednesday, 8.30am - 12.30pm
and Saturday, 8.30am - 12.30pm.Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Eden Tyres are currently seeking a Light Vehicle Technician Apprentice to join their garage.
This is an exciting role with first-class training and outstanding long-term career prospects.
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at Level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
The programme lasts for 36 months
The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace
Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal
Assessment Includes:
On-going assessment of soft skills and behaviours
A behaviour assessment
Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2
This is followed by the synoptic assessment, of which there are four components:
Log book (final year review to assess apprentice’s progress)
Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice)
Skills Test (two-day practical examination of the skills of the apprentice)
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Employer Description:Eden Tyres & Servicing (Eden Tyres Ltd) is a family-founded automotive service provider based in the East Midlands. Since launching its first branch in Derby in 1981, the company has expanded to around 24–25 modern, full-service garages across the region
Known as one of the UK’s largest independent tyre retailers, Eden Tyres also operates a thriving wholesale division—together distributing over 600,000 tyres annually and keeping a vast inventory in stock.
Eden Tyres offers comprehensive services, including tyre fitting (covering everything from budget to premium brands), MOT testing, car servicing, wheel alignment, brakes, air‑conditioning, batteries, diagnostics, exhausts, suspension, and EV/hybrid services.
Their award‑winning approach (including being named Independent Retailer of the Year 2025) emphasizes modern workshops, transparent pricing, and user-friendly features like online booking and mobile tyre fitting.Working Hours :Monday - Friday, 8.30am - 5.30pm,
Wednesday, 8.30am - 12.30pm and Saturday, 8.30am - 12.30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
Working across multiple channels including emails, phones, live chat and social media
Work towards achievable department targets while maintaining high level quality at each point of contact
Engaging with customers daily in a polite, professional manner
Assisting customer with all queries regarding product advise and general customer service queries
Collaborate with team members and different departments to enhance overall customer service
Utilise ongoing training to deepen product knowledge and deliver top-notch service
Other Perks:
Free Breakfast and Lunch onsite every day for all apprentices
Free onsite parking
Save up to 12% on the cost of personal tech through our salary sacrifice scheme
Up to 50% staff discount on THG brands
Access face-to-face and virtual appointments with our in-house GP
Access our in-house CBT therapist
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa
State-of-the-art on-site gym at our Manchester Offices
Access to our on-site physio
On site Dentist to make appointments for routine check ups, emergency appointments and more
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.Working Hours :Shifts To Be Confirmed (Monday-Sunday 7.00am - 10.00pm on a 3 week shift rotation. Includes working 1 in 3 weekends)Skills: Organisation skills,Customer care skills,Communication skills,IT skills....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes
Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our teamWorking Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our teamWorking Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working....Read more...
Eden Tyres are currently seeking a Light Vehicle Technician Apprentice to join their garage .This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at Level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
The programme lasts for 36 months
The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace
Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal
Assessment Includes:
On-going assessment of soft skills and behaviours
A behaviour assessment
Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2
This is followed by the synoptic assessment, of which there are four components:
Log book (final year review to assess apprentice’s progress)
Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice)
Skills Test (two-day practical examination of the skills of the apprentice)
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Employer Description:Eden Tyres & Servicing (Eden Tyres Ltd) is a family-founded automotive service provider based in the East Midlands. Since launching its first branch in Derby in 1981, the company has expanded to around 24–25 modern, full-service garages across the region
Known as one of the UK’s largest independent tyre retailers, Eden Tyres also operates a thriving wholesale division—together distributing over 600,000 tyres annually and keeping a vast inventory in stock.
Eden Tyres offers comprehensive services, including tyre fitting (covering everything from budget to premium brands), MOT testing, car servicing, wheel alignment, brakes, air‑conditioning, batteries, diagnostics, exhausts, suspension, and EV/hybrid services.
Their award‑winning approach (including being named Independent Retailer of the Year 2025) emphasizes modern workshops, transparent pricing, and user-friendly features like online booking and mobile tyre fitting.Working Hours :Monday 8:30am- 5:30pm with 1 hour dinner
Tuesday 8:30am- 5:30pm with 1 hour dinner
Wednesday 8:30am -12:30pm
Thursday 8:30am- 5:30pm with 1 hour dinner
Friday 8:30am- 5:30pm with 1 hour dinner
Saturday 8:30am- 12:30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Eden Tyres are currently seeking a Light Vehicle Technician Apprentice to join their garage .This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at Level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
The programme lasts for 36 months
The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace
Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal
Assessment Includes:
On-going assessment of soft skills and behaviours
A behaviour assessment
Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2
This is followed by the synoptic assessment, of which there are four components:
Log book (final year review to assess apprentice’s progress)
Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice)
Skills Test (two-day practical examination of the skills of the apprentice)
Training Outcome:Possible permanent position on the completion of the apprenticeship.Employer Description:Eden Tyres & Servicing (Eden Tyres Ltd) is a family-founded automotive service provider based in the East Midlands. Since launching its first branch in Derby in 1981, the company has expanded to around 24–25 modern, full-service garages across the region
Known as one of the UK’s largest independent tyre retailers, Eden Tyres also operates a thriving wholesale division—together distributing over 600,000 tyres annually and keeping a vast inventory in stock.
Eden Tyres offers comprehensive services, including tyre fitting (covering everything from budget to premium brands), MOT testing, car servicing, wheel alignment, brakes, air‑conditioning, batteries, diagnostics, exhausts, suspension, and EV/hybrid services.
Their award‑winning approach (including being named Independent Retailer of the Year 2025) emphasizes modern workshops, transparent pricing, and user-friendly features like online booking and mobile tyre fitting.Working Hours :Monday 8:30am - 5:30pm with 1-hour dinner
Tuesday 8:30am - 5:30pm with 1-hour dinner
Wednesday 8:30am -12:30pm
Thursday 8:30am 5:30pm with 1-hour dinner
Friday 8:30am - 5:30pm with 1-hour dinner
Saturday 8:30am - 12:30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Eden Tyres are currently seeking a Light Vehicle Technician Apprentice to join their garage .This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working alongside qualified Technicians with the investigation, repair and service of vehicles
Producing estimates
Carrying out diagnostics
Warranty work
Assisting with MOT’s on vehicles
Other general technical duties and general housekeeping
Providing excellent customer service to internal and external customers
Training:
Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at Level 3
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
The programme lasts for 36 months
The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace
Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal
Assessment Includes:
On-going assessment of soft skills and behaviours
A behaviour assessment
Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2
This is followed by the synoptic assessment, of which there are four components:
Log book (final year review to assess apprentice’s progress)
Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/ understanding of the apprentice)
Skills Test (two-day practical examination of the skills of the apprentice)
Training Outcome:
Possible permanent position on the completion of the apprenticeship
Employer Description:Eden Tyres & Servicing (Eden Tyres Ltd) is a family-founded automotive service provider based in the East Midlands. Since launching its first branch in Derby in 1981, the company has expanded to around 24–25 modern, full-service garages across the region
Known as one of the UK’s largest independent tyre retailers, Eden Tyres also operates a thriving wholesale division—together distributing over 600,000 tyres annually and keeping a vast inventory in stock.
Eden Tyres offers comprehensive services, including tyre fitting (covering everything from budget to premium brands), MOT testing, car servicing, wheel alignment, brakes, air‑conditioning, batteries, diagnostics, exhausts, suspension, and EV/hybrid services.
Their award‑winning approach (including being named Independent Retailer of the Year 2025) emphasizes modern workshops, transparent pricing, and user-friendly features like online booking and mobile tyre fitting.Working Hours :Monday 8:30am- 5:30pm with 1 hour dinner
Tuesday 8:30am- 5:30pm with 1 hour dinner
Wednesday 8:30am -12:30pm
Thursday 8:30am- 5:30pm with 1 hour dinner
Friday 8:30am- 5:30pm with 1 hour dinner
Saturday 8:30am- 12:30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
Supporting the administrative function of the team, you will provide an administrative and client support service to clients in an accurate and timely manner. You’ll manage customer, system and office administration processes and procedures. You’ll contribute to the creation of a professional environment focused on providing excellence in quality, efficiency and service to customers.
You will learn:
Renewals – following the renewals process from start to finish (sending letters, sending terms to advisor, running quote tables, requesting discount, ensuring compliance)
Supporting the business with rate review information and data refreshes
Deal with general admin (calls, emails, quotes, invoices, P11D’s, claims, membership changes, post etc)
Maintain accurate client records, track key deadlines and ensure documentation is prepared in line with FCA requirements and internal quality standards
Collaborate with advisors and senior management to support client relationship management and business operations
Training other team members on processes and procedures where required
Supporting the business with other ad hoc projects as they might arise in a small, growing business
Compiling renewal and switch management information for reporting to the business
Person Specification
Be able to deal effectively with a range of different tasks and projects
Be able to prioritise workload
Be able to work as part of a team but also use own initiative when needed
Experience in developing and managing customer administration processes and procedures
Experience of maintaining databases
GCSE English and Maths A-C or 9-5
Great at building and maintaining relationships
Professionalism
Time management skills
Attention to detail
MS Office
Confident in hosting video/face-to-face meetings with clients
Self-motivated
Analytical
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:As your skills and knowledge develop, on successful completion of your apprenticeship, you will have the opportunity to progress into a permanent, progressive role within the team. Previous apprentices have gone far within the company and rest assured, you’ll be encouraged to develop and reach your full potential.Employer Description:Operating from new and modern offices, Excellect offer an empowering environment where you’ll have the opportunity to learn, make a difference and most importantly have fun. Expect competitive salaries and benefits after 6 months, lots of regular team activities arranged by their sports and social committee and none of the usual corporate kowtowing. Benefits include:
• Health Cash Plan
• Group Critical Illness
• Group Life Assurance
• Employee Assistance Programme
• Access to Health Assessments, allergy testing and holiday discounts
• Cycle to work
• Birthday leave
• Christmas shopping leave
• Christmas shutdown leave
• Sports and Social quarterly budget
• Free parking spaces within a car park (if anyone enquires)
• Private Medical Insurance
• Travel InsuranceWorking Hours :Monday to Friday, 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories.
This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
Providing advice to customers who are having problems with their vehicles
Taking sales orders from customers both face to face and over the phone
Stock control for vehicle parts and accessories
Maintaining an ordered stock room
Raising invoices for parts sold
Liaison with internal teams to ensure the correct stock is place at the right time
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
