You will manage existing customer relationships and identify new business opportunities within the assigned territory. You will be responsible for selling aftermarket products, services and software solutions, ensuring the right technical applications meet customer needs.
Key Responsibilities:
Achieve sales goals and targets within the assigned territory
Implement a strategic sales call plan to build and strengthen customer relationships
Identify and qualify new prospects through effective CRM database management
Directly and indirectly (via agents) sell a wide range of aftermarket products, services, and retrofits
Demonstrate technical expertise in products and applications to ensure proper sales solutions
Coordinate with Applications Engineers for advanced technical support and custom quotations
Manage direct mail fulfilment and lead qualification from various sources (email, web, phone) Monitor after-sales customer satisfaction and work with internal teams to minimize payment delays
Key Skills:
Proven experience in B2B sales, account management, or aftermarket sales
Strong technical understanding of mechanical engineering, software solutions, or industrial products
Excellent negotiation, relationship management, and strategic sales skills
Ability to qualify leads, prepare proposals, and coordinate product demonstrations
Experience working with CRM tools to track and manage sales pipelines....Read more...
Day to day responsibilities will revolve around the tactical execution of marketing strategy, this will include:
Creation and scheduling of social media posts
Listening to social activity and responding across the network businesses
Research tasks (for campaign-based activity, sourcing merchandise and event organisation)
Use of social scheduling tools and Content Management Systems to administrate websites, including improving Search Engine Optimisation (SEO)
Budget/supplier management and reporting on the performance of digital marketing channels using analytics tools
There will be the opportunity to initiate and create copy for omnichannel campaigns and to design email campaigns using our Customer Relationship Management system with an integrated mass mailing function
Training:
Level 3 Multi-Channel Marketer Apprenticeship Standard
Level 2 Functional Skills in maths and English (if required)
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Upon successful completion of the apprenticeship, the right candidate could progress to be offered a full-time position
The marketing role may be a gateway to further career opportunities
Progressions with higher level apprenticeships are also available
Employer Description:Our client leading supplier of high end child and baby products.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Creative,Initiative....Read more...
General duties will include:
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams
Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation
Use research data to inform marketing decisions, targeting, planning, delivery
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives
Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption
Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms
Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity
Use the organisation’s customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals
Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities
Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes
Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer
Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Small family fun business selling and hiring vans and cars.Working Hours :Monday - Friday, 10:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Creative....Read more...
Role Overview
We are currently looking for a Product Sales Manager to join a growing innovative pest control solutions company based in Edinburgh.
As the Product Sales Manager, you will be responsible for driving the sales of the innovative product range and expanding the company's reach across multiple global markets.
Key Duties and Responsibilities
Your duties as the Product Sales Manager will be varied; however, the key duties and responsibilities are as follows:
1. Own and execute strategic sales plans to meet product sales targets and expand the customer base in the UK, US, European markets, and beyond.
2. Identify and prospect potential customers, developing and maintaining strong relationships with key decision-makers and stakeholders across distributors, B2B, and B2C sectors.
3. Showcase the features and benefits of the innovative pest control solutions through compelling product demonstrations and engaging presentations to potential clients.
4. Collaborate with the marketing team to create promotional materials and campaigns that will support sales efforts and drive brand awareness.
Role Requirements
To be successful in your application to this exciting role as the Product Sales Manager, we are looking to identify the following on your profile and past history:
1. Relevant degree in a related field.
2. Proven industry experience in sales, ideally within B2B and B2C environments.
3. A working knowledge and practical experience with CRM tools like Salesforce and other sales tracking systems.
Key Words:
Product Sales Manager / Pest Control / Sales Strategy / B2B Sales / B2C Sales / Customer Relationship Management / Product Demonstrations / Negotiation / Market Expansion / Sales Forecasting
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.....Read more...
Catfoss Recruitment Ltd are currently in partnership with a well-established global market leader in Industrial Heat Solutions, dedicated to solving thermal energy problems with high quality solutions across a wide range of industries including food, chemical, metal, pharmaceutical, public sector and marine industries and they are looking to recruit a Maintenance Contract Product Manager on a permanent basis.Product Manager - Job summary As a direct report to “Services” Business Unit Vice-President, the "Maintenance contract" Product line manager will be responsible for managing the product line, driving product development, and ensuring alignment with market needs. This role involves strategic planning, sales support, and cross-functional coordination to achieve business objectives. Department • Direct report to “Services” Business Unit Vice-President Relationships • Direct reports: none • Functional reports:? Area Services lead and Maintenance contracts salespeople in each area • External links: Suppliers, Contractors, and Industry Partners Product Manager - Activities & Key Responsibilities Identify Market needs and define product line strategy, business plan on maintenance contracts at group level • Define and drive maintenance contract strategy. • Lead market analysis through sales data, performance data and competitor intelligence. Lead the value proposition, pricing, product development and innovation on maintenance contracts at group level • Identify innovation opportunity (Services added value, digitalization, etc..) and oversee product development. Ensure maintenance contracts consistency throughout the group and compliance with company policies. • Define value proposition, pricing list, recommended margin, go-to market and push it to area leads. Lead the process optimization and operational efficiency efforts on maintenance contracts at group level • Define and implement standardized processes. • Develop guidelines, methods, and tools: preparation of technician tours through field services, CRM and ERP tools. • Provides training material and tools, in relationship with the company training academy. Support the area managers on Sales action plan, prioritization, lead management • Develop toolkit for sales: brochures, sales pitch, lists of prospects, • Support Sales excellence process, trainings, incentive plans and CRM tools. • Monitor funnel opportunities and opportunities & sales KPIs. Support the area managers on Quotation and sales closing • Provide quotation tools and contract templates. • When relevant, support sales efforts with expert value proposition and quotations. Support the area managers on execution of maintenance contracts • Analyse project margin deviation to identify some improvement opportunities and propose action plans. • When relevant, resolve operational issues. Leader of reporting and KPIs on maintenance contracts at group level • Define and monitor key performance indicators (KPIs) to measure success. • Track and report on financial performance. • Propose corrective action or continuous improvement plans. • Propose corrective or continuous improvement action plans. Product Manager Requirements: Qualifications, Experience & Skills • Proven experience in product line management, preferably in the industrial heat solutions sector. • In-depth knowledge of industrial performance principles, and production processes. • Strong understanding of market dynamics and customer needs. • Excellent leadership and cross-functional collaboration skills. • Ability to analyse data and propose strategic decisions. • Excellent organizational and leadership abilities focusing on local teams as part of cross-functional projects in an international context. • Strong decision-making and problem-solving skills with a strategic mindset. • Outstanding interpersonal and interpersonal skills for effective stakeholder management. • Good command of digital tools and industrial management software. • Bachelor’s degree in industrial engineering, production or a related field. • Expert knowledge of the methods and techniques used to manage regional sales and technical teams in the industrial equipment sector. • Expert knowledge of the technical aspects of the equipment and services offered by the company. Product Manager previous suitable job titles: Technical Product Manager, Maintenance Product Manager, Group Product Manager, MEP Product ManagerPlease apply ASAP....Read more...
The Company:
Area Sales Manager:
Leading manufacturer of pneumatics with a reputation for quality and service.
Currently looking to strengthen their external sales team.
Outstanding position for someone seeking Kudos and recognition in the business.
Full product training provided.
Excellent benefits package.
The Role of the Area Sales Manager:
Sales engineering role focussing on people who use pneumatics.
Looking for ways to increase profitability and efficiency for customers.
Typical sectors are Food, Machine Tools, Life Science, Factory Automation.
Developing strategic relationships with key machine builders and OEM’s.
A progressive business development and account management role targeting higher echelons within customer accounts.
Typically you are selling a value proposition and it is important to sell the right proposition to the right person in the account.
Currently looking to hire in Scotland with some flexibility on location.
Benefits of the Area Sales Manager:
£45k-£50k
Plus 25% Bonus
Car
Pension
Healthcare
The Ideal Person for the Area Sales Manager:
Mechanical engineering qualification.
Relationship building skills.
Previous field sales experience of engineering products.
Worked with large production clients selling components.
Able to sell a value proposition.
Able to deal with all levels within a manufacturer.
If you think the role of the Area Sales Manager is for you apply now!
Consultant: Darren Wrigley
Email: darrenw@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Export Account Manager
ð Location: Blandford forum | ð Full-Time | ð¼ £40,000 - £45,000
Are you a strategic, relationship-driven professional with a passion for international business?
Were looking for an experienced Export Account Manager in Blandford Forum to join our clients dynamic team and lead the charge in growing and managing our global customer base.
In this pivotal role, youll be responsible for developing key international accounts, identifying new business opportunities, and ensuring seamless, compliant export operations. Youll be the face of our business across bordersbuilding long-term partnerships, championing our value propositions, and delivering results in line with ambitious sales targets.
ð Key Responsibilities as an Export Account Manager:
- Build and nurture strong relationships with international clients, providing tailored solutions and handling full tender processes.
- Implement structured account planning and lead regular reviews to track performance and opportunities.
- Identify new export opportunities, drive sales strategies, and negotiate contracts within company guidelines.
- Manage a live sales pipeline using CRM tools for accurate forecasting and planning.
- Oversee the full export processfrom documentation and logistics to compliance with international trade regulations.
- Support marketing initiatives and gather customer feedback to shape future strategy.
- Represent the company at global trade shows, exhibitions, and events as needed.
ð What Youll Bring as an Export Account Manager:
- Proven experience in export sales, international account management, or a related field.
- Strong understanding of global trade regulations, documentation, and logistics.
- Excellent communication, negotiation, and organisational skills.
- Proficiency with CRM systems and experience in structured sales reporting.
- Willingness to travel internationally and build face-to-face client rapport.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Export Account Manager role in Blandford Forum.
Job ID Number: 71717
Division: Commercial Division
Job Role: Export Account Manager
Location: Blandford Forum....Read more...
An exciting opportunity has arisen for a Field Service Engineer to join a growing team, providing maintenance, installation, and technical support for essential healthcare equipment across care homes, hospitals, and hospices.
This role is ideal for someone with experience in electrical fault-finding, mechanical repairs, plumbing, and electronic control systems.
You will be responsible for installing, servicing, and troubleshooting a range of capital equipment while ensuring the highest standards of safety and compliance.
Key Responsibilities For a field Service Engineer:
- Maintenance & Repairs
- Perform preventative maintenance, fault diagnosis, and breakdown cover on customer sites.
- Compliance & Quality Assurance Ensure servicing meets EN/HTM standards and participate in ISO compliance procedures.
- Customer Service & Relationship Management Build strong relationships with clients while maintaining a professional and safety-conscious approach.
- Technical Reporting & Feedback Use an electronic task management system to report on job progress and identify commercial opportunities.
- Installation & Commissioning Install and commission washer disinfectors, macerators, and stainless-steel fixtures requiring water and waste services.
What Were Looking For in a Field Service Engineer:
Experience & Skills:
- Proven experience in electrical fault-finding, mechanical repairs, and plumbing installations.
- Strong knowledge of electro-mechanical systems.
- National Certificate, City & Guilds, or equivalent technical qualification.
- Qualifications in HTM 2010 and HTM 2030 are desirable.
- Strong problem-solving skills and ability to work independently.
- Full UK driving licence required.
Personal Attributes for a Field Service Engineer:
- Excellent communication skills, both written and verbal.
- Ability to prioritise workload and work efficiently under pressure.
- Willingness to travel within the UK and occasionally stay overnight when required.
- Comfortable working in healthcare environments and handling waste products.
Whats in It for You?
Company Van & Tools Provided Fully equipped for field-based work.
- 25 Days Annual Leave Increasing with service milestones, plus public holidays.
- Private Medical Insurance Including health cashback plans and discounted gym membership.
- Life Assurance 4x base salary.
- Overtime & On-Call Allowance Extra earning potential.
- Drink & Meal Allowance While working in the field.
- Commission & Bonus Scheme Based on company performance.
- Employee Assistance Program Support for mental health and wellbeing
- Cycle to Work Scheme, Free Flu Jabs & Paid Volunteer Time.
Apply Today!
If youre an experienced Field Service Engineer looking for a role with career progression, excellent benefits, and hands-on technical challenges, we want to hear from you!
Click Apply Now or contact Ian Broadhurst at Holt Engineering on 07734406996 for more information.....Read more...
Work within the organisations strategic annual marketing plan as defined by the Senior Management Team
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams
Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation
Use research data to inform marketing decisions, targeting, planning, delivery, execution, and evaluation
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives
Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption
Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms
Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity
Use the organisation's customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals
Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities
Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes
Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness
Provide customer support with the support team as and when necessary to ensure all enquiries are dealt with in an appropriate timescale (Less than 30% of overall time)
Training:Multi-channel Marketer Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Multi-Channel Marketer Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday, 9.00am - 5:30pmSkills: IT skills,Attention to detail,Patience,Communication skills....Read more...
Work with project stakeholders to identify the project scope, inclusive of budget, resource and duration
Create and maintain various project management planning documents
Schedule and conduct project meetings to communicate project expectations and deliverables, facilitate project progress updates and formally close projects
Monitor projects to evaluate progress, quality, management of risks and emerging issues that could cause a delay in completion
Safeguard and maintain quality documents and data to ensure project integrity
Define project methodologies and deliverables and monitor all teams to ensure adherence to the best-identified methodology
Support the Project Lead in the ongoing development of our project management processes
Produce regular progress reports for the Project Sponsor and Leadership Team
Maintain a good working relationship with teams and project suppliers to enhance quality and timely delivery
Carry out administrative duties associated with assigned projects
Assist with the evaluation of internal platforms/project tools
Represent TQUK at events, meetings and forums as required
Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required
Training:
Training will be with Swarm Training, a national apprenticeship provider in the UK
The successful candidate will work towards a Level 4 Project Management qualification, which takes 12-18 months to complete
The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours
Training Outcome:
After completing the apprenticeship, a full-time position may be available for the right candidate
There are opportunities to build a long-term career
Employer Description:Training Qualifications UK (TQUK) is one of the fastest-growing Awarding Organisations in the UK and a leading End-Point Assessment Organisation. They work with over 500 schools, colleges, universities and training providers worldwide, helping over 150,000 learners achieve their qualifications every year.
As TQUK continues to grow quickly in a fast-paced and regulated environment, they are looking for an Apprentice Project Manager to support their team in managing a variety of projects. These could include launching new products, improving internal systems or enhancing customer-facing platforms to maintain their high standards.Working Hours :Monday to Friday, 8.30am to 5.00pm. We can offer hybrid working arrangements, allowing our employees to work three days a week in the office and two days from home.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Initiative,Resourceful and resilient,Positive attitude towards work....Read more...
The apprentice will be required to:
Understand and become competent in using various health, safety, and environmental systems in place, to comply with internal and external requirements
Progress knowledge learnt from college studies to advance from simple fault resolution to work on complex systems
Use a variety of tools to work on 1st line fault fixes for end users and production systems and progress to more technical project work
Learn IT hardware configuration, laptop builds, and mobile device management
Learn how to support a wide variety of on-site systems, from desktop operating systems and applications to server and directory management and networking
Learn and develop sound IT/engineering principles, requirements gathering, specification, design, build, testing and implementation
Develop an understanding of the role and importance of the IT department within the organisation, and its relationship with the business and its processes
Contribute to the continuous improvement process within the IT department and the wider organisation
Undertake in-house workshops and seminars
Use computer systems effectively to record support activities and track the status of projects and equipment as required
Work within the IT department as directed to build knowledge and experience of modern information technology techniques, fault diagnosis/resolution, fault analysis and corrective project and development work
Any other duties as reasonably requested
Training:Day release at Sheffield College City Campus, Granville Road, Sheffield. Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity for a full-time permanent position. Employer Description:Marcegaglia Long Products is a global producer of high quality stainless steel long products. We are known for our ability to offer high quality and reliable products in a wide range of grades, shapes and sizes. Our stainless steel is sustainable material with over 90% recycled content. Products are melted in Europe with energy sources and raw materials that provide our customers a lower than industry average carbon footprint.
The Long Products businesses are known for the invention of stainless steel as well as being the first in the world to roll stainless steel wire rod in Fagersta, Sweden. Our offering includes Prodec® bar that stands for highly improved machinable bars. Our long legacy gives a proven track record of our technical expertise that customers benefit when dealing with us.Working Hours :Shift pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
JOB DESCRIPTION
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Summary: We are seeking a highly motivated Sales and Technical Specialist to promote and sell concrete block admixtures within the construction sector. This is a remote opportunity, ideal for an individual who thrives on combining technical knowledge of concrete admixtures with strong sales skills. This role requires understanding both the technical aspects of the products and the needs of the clients to deliver tailored solutions.
Key Responsibilities:
Sales & Business Development: Identify and develop new business opportunities in the concrete block industry. Manage key customer accounts and build long-term relationships. Provide product demonstrations, technical advice, and training to clients on the use and benefits of admixtures. Prepare and present product proposals and negotiate contracts. Meet or exceed sales targets and KPIs. Conduct market research to identify new trends, customer needs, and competitor activities.
Technical Support: Offer technical assistance to clients in selecting the right admixture products for their concrete block needs. Troubleshoot and resolve technical issues related to the application of concrete admixtures. Work closely with R&D and product development teams to provide feedback from customers and tailor product offerings. Provide training to customers on the proper handling, mixing, and application of admixtures. Support the marketing team by contributing to product-related content, including technical brochures and case studies.
Qualifications: Bachelor's degree in Civil Engineering, Construction Management, Chemistry, or a related field. Proven experience (3+ years) in sales or technical support within the construction materials industry, preferably with concrete admixtures or similar products. Strong understanding of the manufactured concrete (block, pavers and mcp) process and the role of admixtures. Excellent communication and presentation skills. Ability to work independently and as part of a team. Strong analytical, problem-solving, and negotiation skills. Knowledge of construction codes, regulations, and industry trends is a plus.
Preferred Skills: Experience with customer relationship management (CRM) tools. Technical certifications in concrete technology or related fields. Multilingual capabilities are a plus.
Euclid Chemical offers an attractive package for full time personnel, company benefits include but are not limited to:
Competitive annual salary plus monthly commissions Comprehensive Benefits: Medical, dental, and vision coverage Life and disability insurance (short-term/long-term) Parental Leave 401(k) plan with company match Defined benefit pension plan Employee Stock Purchase Plan Vacation and holiday time Company vehicle or car allowance Apply for this ad Online!....Read more...
Supporting operational delivery of the Carer Support Fund
Organising stationary deliveries and other ad hoc office supplies
Updating internal noticeboards around the office
Desk set ups for new starters and other onboarding tasks for new starters
Co-ordinating events, including booking meeting rooms and ordering lunch
Facilities building checks
Ensuring our colleagues have the tools to deliver their role well
Support the departments (Casework, Carer Engagement and Senior Management) with any ad-hoc duties
Handling telephone and email communication with customers
Greeting visitors and managing signing in requirements
Creating accurate reports and documents
Managing stationery and ordering supplies
Maintaining the information database
Performing general office duties (filing, photocopying, preparing documents)
Other ad-hoc support
Partnerships and Communications:
Excellent people and relationship building skills are essential
A professional manner
Good organisational and administrative skills
The ability to work well in a team
Willing to learn and committed to continuous improvement
Competence in Microsoft Office
General Responsibilities
To adhere, develop and implement Trafford Carers Centre policy portfolio, including Equal Opportunities, Code of Conduct, Health and Safety and Disclosure of Information Policies.
To work with the CEO and senior team to maintain the quality standards system.
To accept supervision from the Chief Executive Officer.
To undergo training and development as is necessary to maintain appropriate performance in the post.
To attend all staff, trustee meetings and organisational events such as the AGM and open days as required.
To keep records and statistics for effective monitoring of the service, ensuring that all files and information are kept in accordance with Trafford Carers Centre’s policy on confidentiality and data protection.
In accordance with the Health and Safety at Work Act 1974, to take care of your own health and safety at work and any ‘staff’ you support in addition to clients and visitors you are working with.
To undertake any other reasonable tasks consistent with the grade and purpose of the post.
Training Outcome:We hope to maintain employment following completion of the apprenticeship to offer a permanent position as a business administrator.Employer Description:Trafford Carers Centre is an independent charity that supports unpaid carers; people who provide informal care to a family member, friend or neighbour.
Through Trafford Carers Centre unpaid carers can access a statutory carers assessment alongside receiving support, information and advice.
The service delivers a large carer engagement programme that provides health checks, counselling, peer support groups, activities, events and volunteering opportunities.
Trafford Carers Centre works in partnership with Trafford Council, Trafford’s Integrated Care Partnership, Trafford Community Collective and a number of VCSFE organisations to support identification and meet carers needs in Trafford.Working Hours :Monday - Friday, 9.00am - 4.30pm.
Occasionally you may be asked to work outside office hours, time off in lieu will be provided on these occasions.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Non judgemental,Caring & compassionate nature,Enthusiastic,Willingness to learn,Organised,Reliable....Read more...
This role involves working closely with various stakeholders to understand business needs, collect, analyse data, and prepare reports that present progress and outcomes towards our organisational goals and strategic plans.
You will maintain data integrity, ensure regulatory compliance, and support the Trust’s commitment to providing high-quality education and support services.
By nature of the responsibility, the following list is not exhaustive but is a guideline as to the main requirements of the role. The Apprentice Data Officer must be willing, flexible and prepared to carry out reasonable tasks not necessarily covered within this job description.
General Duties
To assist in collecting, cleaning, and organising data from various sources, ensuring its accuracy and completeness.
To use statistical tools and software to analyse data and identify trends and patterns.
To support the development and maintenance of databases and data systems.
To conduct preliminary data analysis and generate reports.
To create visualisations such as dashboards and graphs to present data insights for multiple departments and stakeholders.
To collaborate with the AI, Business and Data Analyst, the wider Quality, Business Change and Innovation Team and the services leads to understand data needs and provide solutions.
Support the AI, Business and Data Analyst to collaborate with both internal and external professionals to gather insights and understand the objectives and scope of AI and data management.
To ensure data integrity and accuracy complies with the guidelines of General Data Protection (GDPR) and other legislative regulations and standards.
To assist in the implementation of data governance policies and procedures.
To stay up to date with industry trends and best practices in data management.
To utilise the advancements of Artificial Intelligence (AI) to underpin data collection, management and reporting.
Individual Learner Records (ILR) Data Management:
Support the AI, Business and Data Analyst and appropriate service leads to ensure the collection, maintenance, and analysis of ILR data throughout the academic year, ensuring accurate tracking of student progress and compliance with educational standards.
Management Information Systems (MIS):
Work collaboratively with the AI, Business Data Analyst and IT Technical team to utilise Trust wide MIS, identifying support and training needs, identifying and troubleshooting issues, and ensuring the effective use of the system to meet the Trusts data management needs.
Safeguarding
All staff have a responsibility and duty of care to safeguard and promote the welfare of pupils. Staff must be aware of the systems within the trust which support safeguarding and must act in accordance with the trusts safeguarding & child protection policy and code of conduct. All staff must complete mandatory safeguarding training.
Training
The Apprentice Data Officer may, from time to time, be required to undertake training relevant to the key objectives and responsibilities of the Trust. There are mandatory training requirements that must be completed via Educare.
Working Relationships
The Apprentice Data Officer has a day-to-day working relationship with all departments and is required to cooperate fully with all members of staff and senior managers. A strong customer service focus is essential.
The Apprentice Data Officer will be a creative and dynamic individual who is detail-orientated and a confident communicator. You will have a flair for creating solutions-based systems that enable data to be readily available, accurate and accessible. Training:Expected duration: 18 months .
Apprenticeship level: Level 3 (Advanced).
Programme: Data Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Data Technician standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/data-technician-v1-0 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Data Technician.Employer Description:It's our mission to provide outstanding specialist education and care services for people who are deaf or have other communication difficulties and learning disabilities.Working Hours :The post is full-time.
Working hours are between 8.00am and 4.30pm, Monday to Friday, 37 hours in total.
Weekend work and work outside of normal hours would be by prior arrangement and will attract time off in lieu or overtime payment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Basic understanding of data,Microsoft Excel,Familiarity with SQL,Willingness to learn,Familiarity with PowerBI,Familiarity with Databridge....Read more...
**This is a home-based role, so the ability to work effectively from home is essential.**
This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders.
Duties will include:
To provide and deliver efficient, effective customer orientated Housing Management services
To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution
Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist in monitoring rent accounts and service charge payments.
Follow up on outstanding payments and liaise with tenants regarding rent arrears
Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance
Provide administrative support to the Housing Officer in managing tenancies
Assist in identifying tenants who may need extra support and make referrals where appropriate
Help organise and facilitate tenancy support services and events.
Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams
Monitor the progress of repairs to ensure completion in a timely manner
Assist in estate inspections to identify and report any maintenance or safety concerns
Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken
Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services
Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures
Log all interactions with residents, ensuring detailed and accurate records of communications are maintained
Assist in responding to resident queries, complaints, and feedback via phone, email, or in person
Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team
Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively
Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Assist in identifying and reporting safeguarding concerns in line with RPRMO’s safeguarding policies
Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes
Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs
Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.
Support the delivery of services that meet the diverse needs of the RPRMO community
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background
To carry out any other duties reasonably requested by the Estate Director
Training:
The successful candidate will obtain a Level 3 Housing and Property Management Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 10am - 5pm, Tuesday 10am - 4pm, Wednesday 9am - 5pm, Thursday 10am - 5pm, Friday 9am - 4pm with a 1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Literacy and Numeracy skills,Reliable,Nice personality,Resilient....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
