Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester. For the successful Customer Service Executive our client is offering:
£24,000 per annum Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week Permanent position22 days holiday rising 1 day per year (up to 25)Company Pension SchemeBenefits packageOpportunities of hybrid working after 6-month probation
The Role of the Customer Service Executive :
Responsible for handling customer service enquires after holidays are booked Responding to inbound calls and emailsEscalating queries to specialist teams where necessary Providing resolutions and additional information to customers as and when required Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Customer Service Executive :
Previous experience working in a customer service role - ESSENTIALTravel Industry or Holiday Industry Experience - ESSENTIALExcellent communication skills Computer Literate Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems. Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £22.00 - £24.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Undertake the Level 6 Trading Standards Professional apprenticeship and any additional qualification requirements required by the Chartered Trading Standards Institute’s qualification framework; making sure that all targets are achieved. This may include attending off-site training as needed
To work towards being able to undertake the full duties of a Trading Standards Officer, as defined by the 15 duties contained within the Trading Standards Professional apprenticeship standard
Under the supervision and guidance of managers, to actively contribute to the work of the trading standards service and its priorities and objectives, in particular but not limited to regulation of vapes, cigarettes and tobacco production
Support with enforcing relevant legislation, the carrying out inspections of trading premises and the sampling of products, to ensure that legal requirements are being complied with which will include occasional out of hours working appropriate to grade
Provide support, advice and guidance to local businesses to help them develop and grow
To actively gather and process intelligence regarding business malpractice, community concerns and breaches of relevant legislation; prioritising complaints and enquiries from businesses and consumers and appropriately respond to/investigate these enquiries, having regard to the Service’s policies
Under the supervision and guidance of managers, undertake investigations, investigate complaints and provide relevant advice and assistance to businesses and consumers, attending court to give evidence, if required
Training:Trading Standards Professional Level 6.
Training Outcome:Our Trainee Trading Standards Officer role is an excellent introduction into a great profession. You’ll develop professional skills and knowledge in our incredibly broad range of regulatory and investigative work.
When you pass the apprenticeship, associated professional qualifications and obtain a post as a Trading Standards Officer, you can expect to earn an initial salary of more than £37,000.Employer Description:We're the local authority for Oxfordshire, committed to delivering top quality services and value for money on behalf of the county's 600,000+ residents.Working Hours :Monday - Friday 8.30am - 5.00pm, 37-hours a week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
**This is a home-based role, so the ability to work effectively from home is essential.**
This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders.
Duties will include:
To provide and deliver efficient, effective customer orientated Housing Management services
To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution
Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist in monitoring rent accounts and service charge payments.
Follow up on outstanding payments and liaise with tenants regarding rent arrears
Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance
Provide administrative support to the Housing Officer in managing tenancies
Assist in identifying tenants who may need extra support and make referrals where appropriate
Help organise and facilitate tenancy support services and events.
Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams
Monitor the progress of repairs to ensure completion in a timely manner
Assist in estate inspections to identify and report any maintenance or safety concerns
Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken
Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services
Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures
Log all interactions with residents, ensuring detailed and accurate records of communications are maintained
Assist in responding to resident queries, complaints, and feedback via phone, email, or in person
Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team
Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively
Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Assist in identifying and reporting safeguarding concerns in line with RPRMO’s safeguarding policies
Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes
Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs
Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.
Support the delivery of services that meet the diverse needs of the RPRMO community
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background
To carry out any other duties reasonably requested by the Estate Director
Training:
The successful candidate will obtain a Level 3 Housing and Property Management Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 10am - 5pm, Tuesday 10am - 4pm, Wednesday 9am - 5pm, Thursday 10am - 5pm, Friday 9am - 4pm with a 1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Literacy and Numeracy skills,Reliable,Nice personality,Resilient....Read more...
Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £28,808 per annum + mobile allowance Bases in IG2 and E18 postcodesDo you enjoy working outside? Do you have customer service experience? We have new openings for someone who:Wants to have a positive impact on your local area.Has excellent Customer Service skills and enjoys working with the public.Has interest in joining a reliable business and team, playing a key role in your local community.As a Civil Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions. This is an important part of keeping roads moving and ensuring public safety. So, are you our next hire?
You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings.Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place to start your career. We are always thinking of creative ways to give more to our employees. What are some of the current benefits on offer to you? £28,808 annual salary + mobile allowanceUp to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentWhen will you be working? 40 hours per week Working 5 days of 7 as per rotaShifts between 14:15 - 23:15If this sounds like an opening for you then “apply now” and one of our team will be in touch with you very soon.We are focused on ensuring APCOA is a fair place to work for you regardless of age, race, gender or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
The successful candidate will support the wider team in dealing with customer queries, system maintenance and administration support
To provide support to the Customer Service Officer and Customer Services Team Leader to ensure productive and efficient administrative support to the wider Streetscene team
The post holder will provide a wide range of office-based services to support the Waste Management, Street Cleansing and Grounds Maintenance services
Communicate with members of the public, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of Streetscene
Training:Business Administrator Level 3.Training Outcome:Potential future job opportunities for the successful candidate with Hull City Council. Employer Description:Hull City Council’s Streetscene Team provide services and support for the department working with waste management, recycling officers, trade waste, highways, grounds maintenance to name a few.Working Hours :Monday - Friday, exact shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Civil Enforcement Officer- Southend on Sea - Full-Time; 40 hours per week - £28,808 per annumDo you enjoy working outdoors? helping people? and have great communication skills?Do you have excellent customer service skills? and enjoy being on the go? Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving, ensuring public safety What will you do?
You will have excellent customer care skills and is able to converse in a friendly and effective manner. You will patrol public streets and council car parks to issue Penalty Charge Notices. You will guide the public on rules and advise about parking provisions. You will report any defects to street furniture, such as signs and road markings. What will you bring?
Enjoys working outside, think of all that fresh air and exercise! Have a positive impact on your local area. Joining a reliable business and team, you will play a key role in your local area. Has excellent Customer Service and enjoy working with the public What package is on offer for you?
Full credited trainingOngoing training and growth Full uniform for all weathersEmployee discount scheme and pension schemeOvertime rateMobile AllowanceFull UK driving licence is desirable but not essential You will be doing shift work including weekends. 40 hours per week Monday-Sunday. Inclusive of weekends and bank holidays.If this sounds like the opening for you then “apply now” and one of our team will be in touch soon.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their career. ....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
Provide a full range of administrative tasks after training and with support
To be the first point of contact, may deal directly with difficult queries from members of the public, to be able to answer or find the answer to less straightforward queries; take accurate notes and pass more complex queries onto the relevant officer in a timely manner
To carry out specific project work under the direction of the manager
Using relevant planning, project and performance management tools to provide support to the team and ensure processes are followed to the requirements for the service in which this post sits
To produce regular reports, send out communications, and update websites
Training:The training will take place within the workplace, with either face to face or online meetings with the Training Provider. Meetings will take place every 6 - 8 weeks.Training Outcome:After succesful completion of the apprenticeship you will move into a Business Support officer role. There is the oppotunity to progress throughout the organisation and to build a career.Employer Description:"We empower our people to innovate and collaborate in order to build strong communities"
Our core values support the delivery of this vision and underpin what we stand for and how we do things.
1. Trust and Respect
2. Responsibility
3. Excellence
We have three main hubs, County Hall (Trowbridge), Monkton Park (Chippenham) and Bourne Hill (Salisbury).Working Hours :Monday to Friday. Flexible work arrangements, start and end times can vary. Hybrid working, minimum 50% in the office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Duties and Responsibilities
1) To ensure that residents of Cardiff are compliant with waste service provisions.
2) To encourage correct waste presentation and increase recycling performance through education and enforcement.
3) To investigate incorrect presentation and storage waste as per County policy. Actively investigating instances of waste storage, incorrect presentation of waste and deposits of waste on the adopted highway
4) Conduct LEQ patrols for offences of dog control orders, abandoned shopping trollies and littering.
5) Make decisions on enforcement actions based on evidence, such as issuing Issue formal notices, fixed penalty notices and compiling prosecution cases against offenders and present evidence in court when necessary.
Job Specific Principle Duties:
a) Enforcement of Environmental Legislation: The officer is responsible for enforcing laws related to incorrect waste presentation and storage of waste, littering, dog controls, AST and other environmental offenses. This includes issuing formal notices, fixed penalty notices and taking legal action when necessary.
b) Investigation and Reporting: The role involves investigating complaints and incidents related to environmental issues. The officer must gather evidence, accurately record on document management system, prepare reports, and present findings to support enforcement actions.
c) Community Engagement: The officer works closely with the community to raise awareness about environmental issues and promote good practices. This includes organising and participating in community clean-up events and educational campaigns.
d) Collaboration with Other Agencies: The officer collaborates with other local authorities, police, and environmental agencies to address environmental problems and ensure compliance with regulations.
e) Monitoring and Inspection: Regular monitoring and inspection of public areas to identify and address environmental issues are key duties. The officer must ensure that public spaces are clean, safe, and well-maintained.
f) Administrative Duties: The role also includes various administrative tasks such as maintaining records, preparing reports, and managing correspondence related to enforcement activities.
Work Demands:
6) The job is subject to daily interruptions but rarely requires switching to different tasks.
7) Regularly interact with customers, community groups, landowners, businesses, other departments, and external organisations
8) Handle complex and contentious issues, such as explaining responsibilities for fly-tipped waste on private land and conducting interviews under caution Physical Demands / Working Conditions
9) The role involves physical activities such as bending, lifting, and walking during patrols.
10) Work is conducted both outdoors and in the office, with exposure to disagreeable conditions such as hazardous waste and adverse weather.
Work Context:
Monitor adopted highway including domestic and commercial dwellings to ensure compliance with rules, policies, and relevant laws, such as correct waste storage, presentation, and duty of care.
Educate the public and businesses on their responsibility for proper waste disposal, including using waste and recycling services. Enforce compliance when necessary. Use various media to engage with citizens, distribute educational materials, and conduct outreach to promote correct waste and recycling practices. Support campaigns focused on waste reduction and recycling encouragement.
Investigate improper waste storage, abandoned shopping trolleys, litter, and dog control orders. This involves inspecting waste for evidence and addressing duty of care violations, waste presentation, and accumulation on properties.
Issuing on-the-spot fixed penalty notices for Local Environmental Quality ZERO tolerance offences, including waste offences, littering, PSPO dog control order offences, community protection notices, waste transfer notes, and fines for abandoned shopping trollies.
Assess and investigate all service-related complaints and requests. Address customer complaints with diplomacy and tact. Handle confrontations and manage difficult situations and conflicts, particularly during enforcement activities such as issuing penalties and notices.
Perform necessary administrative tasks using available technology to maintain accurate records for audits and prosecutions. Preserve evidence and document notes accurately, ensuring they are uploaded and stored correctly per legal standards. Keep all work activity records current and accurate and ensure up-to-date information on the data management system.
Provide education and engagement with residents and businesses on their responsibilities when disposing of and storing waste. Offer information on waste provisions, collection, and storage, including how to properly segregate waste for recycling. For example, promote the use of food caddies as a method for reducing litter and increasing recycling. Ensure communication is appropriate to the needs of the individual.
Communicate with customers in person, by phone, and in writing to explain waste presentation and storage, addressing issues through education or enforcement. Determine when to use education or penalties.
Ability to understand and apply the enforcement process including the ability to identify when education is appropriate and when it is time to enforce.
Evidence gathering methodical approach using mobile working document management system to produce a robust audit trail as part of investigations.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Deliver excellent customer service and provide a point of contact to visitors and facility users
Provide administrative support for room bookings and the delivery of activities
Support the Collections Manager to help deliver a highly organised archive service
Taking customer payments in pop-up shops and events
Assisting with invoicing and monthly accounts preparation
Working with the Funding Lead and Business Development
Officer to support with income generation and grant applications
Training:
Training will take place Bi-weekly at Truro & Penwith College (Truro Campus)
Training Outcome:As an apprentice, you will be instrumental in helping to deliver a variety of activities, working with a diverse range of people and community groups.Employer Description:The Gardeners’ House is dedicated to the celebrating the unique stories of our community, fostering connections through the shared experience of our surroundings. The restoration of our historic building in Morrab Gardens, Penzance will provide a welcoming space for wellbeing workshops, community-led green projects, and a sensory garden.Working Hours :Monday to Friday 9am to 5pm
(with occasional Saturdays)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Time Management Skills,Reliable,Flexible,Passion for Helping People....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To undertake the specified apprenticeship to achieve a nationally recognised qualification
To report for duty on time at work and to agreed sessions with your training provider as detailed by the employer and training provider
To complete daily/weekly attendance records including off-the-job trackers
To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
To attend meetings and/or training as set out by the training provider at the start of the apprenticeship
Following training, assist with carrying out licensing functions including hackney carriage and private hire vehicle inspections and meter tests and licensed premises applications and related matters
Training:
Studying towards the Level 4 Regulatory Compliance Officer
Internal induction programme when starting employment with us
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Upon completion you will be a qualified Regulatory Compliance Officer.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.
The Service Sales Administrator will be responsible for the following duties:
Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system
Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures
Filing Service Calls: Maintain an organised filing system for all service call records, ensuring easy access for future reference
Answering Telephone Calls: Answer incoming calls from customers, assist with enquiries, schedule service calls, and provide information on the status of ongoing repairs
Using Online Portal: Use customers' online portals to send invoices, submit quotes, and track service call progress efficiently
Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion
Raising order acknowledgements and invoices for finished goods.
Answering general telephone enquiries
Processing orders and other administrative tasks
Training:Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past. Employer Description:Regale is a Microwave Oven Wholesaler. We pride ourselves on delivering high-quality service and maintaining excellent customer relationships. We are currently seeking a highly organized and detail-oriented Service and administration officer to join our team.Working Hours :Monday to Thursday 9am-5pm with an hour for lunch.
Friday 9am-4:30pm with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Deliver excellent customer service and provide a point of contact to visitors and facility users
Provide administrative support for room bookings and the delivery of activities
Support the Collections Manager to help deliver a highly organised archive service
Taking customer payments in pop-up shops and events
Assisting with invoicing and monthly accounts preparation
Working with the Funding Lead and Business Development Officer to support with income generation and grant applications
Training:One day per fortnight at Truro College, working towards a Level 3 Business Administrator apprenticeship standard including Functional Skills in English and maths if required.Training Outcome:This is 2 year funded project with no guarantee of a job beyond the 21 month apprenticeship but the successful applicant will receive a broad training across many business areas which should open up many opportunities once qualified.Employer Description:The Gardeners' House is dedicated to celebrating the unique stories of our community, fostering connections through the shared experience of our surroundings. At the heart of our work is a living archive - a growing collection that documents the rich history, heritage and natural landscape of our region. The restoration of our historic building in Morrab Gardens will provide a welcoming space for wellbeing workshops, community-led green projects, and a sensory garden.Working Hours :Monday to Friday 9am to 5pm, occasional SaturdaysSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Time management skills....Read more...
This role involves working closely with various stakeholders to understand business needs, collect, analyse data, and prepare reports that present progress and outcomes towards our organisational goals and strategic plans.
You will maintain data integrity, ensure regulatory compliance, and support the Trust’s commitment to providing high-quality education and support services.
By nature of the responsibility, the following list is not exhaustive but is a guideline as to the main requirements of the role. The Apprentice Data Officer must be willing, flexible and prepared to carry out reasonable tasks not necessarily covered within this job description.
General Duties
To assist in collecting, cleaning, and organising data from various sources, ensuring its accuracy and completeness.
To use statistical tools and software to analyse data and identify trends and patterns.
To support the development and maintenance of databases and data systems.
To conduct preliminary data analysis and generate reports.
To create visualisations such as dashboards and graphs to present data insights for multiple departments and stakeholders.
To collaborate with the AI, Business and Data Analyst, the wider Quality, Business Change and Innovation Team and the services leads to understand data needs and provide solutions.
Support the AI, Business and Data Analyst to collaborate with both internal and external professionals to gather insights and understand the objectives and scope of AI and data management.
To ensure data integrity and accuracy complies with the guidelines of General Data Protection (GDPR) and other legislative regulations and standards.
To assist in the implementation of data governance policies and procedures.
To stay up to date with industry trends and best practices in data management.
To utilise the advancements of Artificial Intelligence (AI) to underpin data collection, management and reporting.
Individual Learner Records (ILR) Data Management:
Support the AI, Business and Data Analyst and appropriate service leads to ensure the collection, maintenance, and analysis of ILR data throughout the academic year, ensuring accurate tracking of student progress and compliance with educational standards.
Management Information Systems (MIS):
Work collaboratively with the AI, Business Data Analyst and IT Technical team to utilise Trust wide MIS, identifying support and training needs, identifying and troubleshooting issues, and ensuring the effective use of the system to meet the Trusts data management needs.
Safeguarding
All staff have a responsibility and duty of care to safeguard and promote the welfare of pupils. Staff must be aware of the systems within the trust which support safeguarding and must act in accordance with the trusts safeguarding & child protection policy and code of conduct. All staff must complete mandatory safeguarding training.
Training
The Apprentice Data Officer may, from time to time, be required to undertake training relevant to the key objectives and responsibilities of the Trust. There are mandatory training requirements that must be completed via Educare.
Working Relationships
The Apprentice Data Officer has a day-to-day working relationship with all departments and is required to cooperate fully with all members of staff and senior managers. A strong customer service focus is essential.
The Apprentice Data Officer will be a creative and dynamic individual who is detail-orientated and a confident communicator. You will have a flair for creating solutions-based systems that enable data to be readily available, accurate and accessible. Training:Expected duration: 18 months .
Apprenticeship level: Level 3 (Advanced).
Programme: Data Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Data Technician standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/data-technician-v1-0 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Data Technician.Employer Description:It's our mission to provide outstanding specialist education and care services for people who are deaf or have other communication difficulties and learning disabilities.Working Hours :The post is full-time.
Working hours are between 8.00am and 4.30pm, Monday to Friday, 37 hours in total.
Weekend work and work outside of normal hours would be by prior arrangement and will attract time off in lieu or overtime payment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Basic understanding of data,Microsoft Excel,Familiarity with SQL,Willingness to learn,Familiarity with PowerBI,Familiarity with Databridge....Read more...
Civil Enforcement Officer - Maidstone - Full-Time 40 hours per week - £25,396.80 per annum Do you enjoy working outdoors, helping people and have great communication skills?Do you have excellent customer service skills and enjoy being on the go?Do you have a Full UK Driving licence?If yes, you could be working alongside the Council at our Maidstone base, with permanent guaranteed hours as a Civil Enforcement Officer,.We could offer you a solution to long-term, stable employment with positions for those wanting to make a positive impact on their local area. We can offer you:Hours: 5 out of 7 Mon-Sun between 0700-2200 This would be on a rota, and you should expect this to include regular Saturdays, Sundays, or bank holidays.So, what can you expect as a Civil Enforcement Officer?You will be helping members of the public, patrolling streets and council car parks advising and upholding parking restrictions. Undertaking parking enforcement patrols both on and off street across the Borough/ District (on foot and using a works supplied cycle or vehicle).Issuing of Penalty Charge Notices and maintaining evidential records to the required standard.Basic maintenance of pay and display machines.The role includes a large amount of lone working and although direct supervision is minimal external monitoring is undertaken.Patrolling to make sure that regulations are being followed.Reporting defective Street Furniture, Highway Markings signs and road markings and reporting abandoned vehiclesCollaborating with other professionals like police community support officers or the police to Report incidents like crimes or anti-social behaviour.So, could this role be for you?What will you bring?The ability to work as a team member or on your ownAn assertive but polite approach with patience and tact, using your ability to make decisions and manage outcomes in difficult situationsAn awareness of health and safetyGood numeracy skills the ability to keep accurate records for official use using portable computerised devicesFull Clean UK Driving LicenceCivil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.We will provide you full training and a mobile allowance for the right candidate along with excellent career progression. Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place for you to start your career.We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees.Here is a sample of some of the current benefits on offer to you:Mobile allowanceUp to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeIf you are the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery
Where appropriate you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the marketing team
Employer Description:Citizens Advice nationally is a charity which includes nearly 1,000 national staff working in one of the 6 national offices, as homeworkers or as part of the Witness Service from over 240 courts across England and Wales along with a further3,000 Witness Service volunteers Local Citizens Advice are all independent charities, delivering services from over600 local Citizens Advice outlets, over 1,800 community centres, GPs’ surgeries and prisons. The network does this with 6,500 local staff over 23,000 trained volunteers. Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Organisation skills,Customer care skills,Analytical skills....Read more...
Summer Civil Enforcement Officer - Skegness - Full-Time; 45 hours per week - Until 31st October 2025 - £12.35 per hour£12.35 per hour PLUS £1,000* retention bonus PLUS a £300 training bonus on completion of probation. *See below for full details regarding shifts and T&C's for retention bonus*Do you enjoy working outside and would like to have a positive impact on your local area? Would you like to work for a large and diverse company, but in a small and friendly team?Does this sound like you?We are recruiting for Civil Enforcement Officers in Skegness on a fixed term contract ending on 31st October 2025. Albeit with a view to becoming permanent.Responsibilities:
You will be responsible for ensuring that all drivers follow parking policies on public streets and in car parks.You will ensure emergency vehicle access is not blocked, and the road is safe for all members of the public!Civil Enforcement Officers patrol public streets and local council car parks to ensure that car parking regulations are being followed. You would issue Penalty Charge Notices, report defective signs and road markings, identify and report abandoned vehicles, and advise motorists where required.What will you bring?:
Excellent customer service and communication skills with an appropriate level of English.A desire to work outdoors as you could be walking quite long distances in all weathers on patrol.A full UK clean drivers’ licence is desired as this will make you deployable to other enforceable locations in one of our company vehicles.What is on offer to you?:
One week full training (£300 bonus on completion of a adequate 3-month probation)Full Uniform One late shift per week will be 11.30 – 21.30 the other 4 shifts will be daytime hours notified in advance.£12.35 hourly rateRetention Bonus Terms & Conditions: There will be a £1,000* retention bonus paid at the end of your employment subject to the following criteria:
You do not leave the role prior to the end of the fixed term contract. You have no, or minimal absence during this time. If a permanent contract is offered to you at the end of the fixed term you will no longer be qualified for the retention bonus. You will be given a permanent role instead. ·(*pro-rata based on start date and contractual hours) So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the company. We offer an inspiring work atmosphere where successes are shared through an ‘employee of the month scheme’ and regular social gatherings.....Read more...
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g. listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE’s (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5 pm (Mon-Fri)
....Read more...
Principal Responsibilities
1. To be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end-user hardware, software and associated services, from installation through to disposal.
2. As part of the team, help to ensure that service objectives are achieved in-line with agreed standards, project management methodologies, budgetary constraints and timescales.
3. To assist the Technical Design Architect, Technical Operations and Deployment Officer or Technical Operations and Procurement Officer in providing schools with effective ICT Support.
4. To ensure that all redundant equipment is identified and disposed of in an appropriate manner in-line with the disposal policy.
5. To work on small-scale ICT projects or assist with and making a contribution to large-scale/ major ICT projects with supervision and assistance.
6. To provide advice and guidance to schools on all server, network and end-user-related matters, including testing procedures with supervision and assistance.
7. To comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers.
8. To comply with security, change control and audit trail procedures for systems, software, licencing, integration and interfaces in accordance with information security policies and guidelines.
9. To respond to ICT problems within schools with guidance.
10. To support and maintain effective liaison with users, ensuring that a customer-focused approach is embedded in all activities.
11. To maintain the efficient operation and support of the school networks with guidance from senior team members.
12. Follow procedures for managing user and computer accounts in Active Directory / Open Directory / Office 365 and any other account stores.
13. Ensure servers in schools you are responsible for are backed up in accordance with One IT’s Offsite Backup Policy.
14. Ensure Anti-Virus software is configured and working on all devices in schools.
15. Encourage customers to keep hardware up to date with an emphasis on using business-class hardware from a list of approved vendors.
16. Deploy Apps from App Store and use MDM software with guidance as well as advise school on use of volume purchasing of apps.
17. Block and unblock websites where appropriate in Securly, according to e-safety with guidance from senior team members.
Desired Requirements:
• Full Driving Licence.
• Access to a motor vehicle on a daily basis.
Desired skills:
• Excellent communicator.
• Excellent telephone manner.
• Excellent team player by providing assistance and support to colleagues in IT-related matters.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
Entry requirements:
The entry requirements are as follows:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
GCSE Maths and English (or equivalents) at grades 3+ (D or above).
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining A Level 3 IT qualifications.
Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Welcome to One IT Services and Solutions! We aim to help schools streamline and consolidate all their IT services into one place to help them achieve outcomes and be successful through their use of technology in their everyday working lives.
Here at One IT, we pride ourselves on our excellent customer service and take a friendly yet professional approach to everything we do. One IT’s dedicated education team have over 20 years experience and we believe that healthy working relationships are key to maintaining and improving the quality of our services. We always aim to get to know our customers and provide a familiar voice at the end of the phone whenever they contact us for support, whether that’s for a general IT query, to book some training, or get help with their school MIS!
We will provide custom and bespoke solutions to fit your IT hardware and connectivity needs, MIS training and support which is simple to use, easy to implement and budget friendly. Our accredited services are used by over 100,000 pupils, staff members and parents / guardians in schools across the UK.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Main Responsibilities:
Track and support assigned learners for retention and completion
Monitor attendance and assist with academic interventions as needed
Maintain contact details for department contacts and learner statuses
Aid reenrolment efforts for progressed learners
Verify learner details on Thesis and inform relevant departments
Re-engage disengaged students for productive study
Contact and assess barriers for all assigned students
Maintain accurate records promptly
Develop customised re-engagement plans with academic collaboration
Engage with internal and external stakeholders for student retention
Follow professional guidelines for nonattending students
Ensure Retention Officer presence at all campuses
Participate in minute-taking duties
Timely maintenance of weekly reports
Serve as the primary point of contact for allocated learners
Utilise appropriate communication tools while ensuring GDPR compliance
Maintain confidentiality and data protection standards
Training:The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday 9am - 6pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
