Customer Service Rep Jobs Found 10 Jobs, Page 1 of 1 Pages Sort by:
Commercial Roofing Foreman
JOB DESCRIPTION Commercial Roofing Foreman Essential Duties & Responsibilities Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer pre-arrival, at arrival and at completion of the day's work WTI Supervisor on schedule changes, project, and crew updates, etc. Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification. The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer. The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely. Per pricing procedures review each field service project over $5,000 for pricing accuracy. Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer. Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager. Skills & Qualifications Minimum five years' experience in the commercial roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them. The salary range for applicants in this position generally ranges between $50,801 and $63,501. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Field Resource Foreman
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager. OTHER SKILLS AND ABILITIES: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly. The salary range for applicants in this position generally ranges between $53,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Customer Service Representative
JOB DESCRIPTION Job Title: Customer Service Rep Location: Vernon Hills, IL Department: Sales Support/Customer Service Reports To: Sr. Manager, Customer Service/Order Entry Direct Reports/Manages others: No Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all. JOB PURPOSE: The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:00 am - 4:30 pm. RESPONSIBILITIES: Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement. REQUIREMENTS: 3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We offer a 401(k) plan after three months of employment with company contribution. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Travel Consultant
Recruit4staff are proud to be representing their client, a leading Travel Specialist in their search for a Travel Consultant to work remotely, hybrid or in office, the offices based in Chester. For the successful Travel Consultant our client is offering: Salary up to £26,260.00 Per Annum + OTEThis is a full-time position where you will be required to work 39 hours per week; A 7-day shift pattern (e.g. 3 week days 0900 - 2030 & 1 Weekend Day 0900 - 1730)Permanent Position Benefits: Commission, Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance The role - Travel Consultant:- Contact customers who have not completed online bookings for holidays and overseas travelComplete bookings with customers whilst on the phoneIdentifying reasons for incomplete bookings; liaise with internal teams to ensure the products and website are in correct working order for the completion of other online bookingsWork to KPIs and outbound customer contact targets to capture incomplete bookings within a certain timescaleAssist customers having problems with bookings on the website What our client is looking for in a Travel Consultant: - Previous experience working in a sales or customer negotiation contact roles - ESSENTIALTravel Industry, Leisure Industry, Ticket Sales, Hotel Reservations & Reservations knowledge - ESSENTIAL Outbound customer contact experience / Customer Service - ESSENTIAL Able to work shift pattern to include weekends - ESSENTIAL Key skills or similar Job titles: Booking Agent, Customer Service Advisor, Holiday Sales Advisor, Travel Agent, Holiday Rep. Commutable From: UK Wide For further information about this and other positions please apply nowThis vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Business Administrator Apprentice
Acting as a dual administration support between the commercial and buying departments Working with the Commercial and Buying managers to support new projects and initiatives Managing the reports inbox for ad hoc tasks as well as running daily, weekly, monthly and annual reports for key accounts and suppliers Key point of contact for supplier and sales rep liaison Carrying out pricing admin tasks Data analysis on behalf of the buying and commercial team Understanding of the operation of the business to provide support when required Producing accurate records and documents including, emails, spreadsheets etc Taking responsibility for managing workload and meeting deadlines Using the organisations policies in everyday working practice Liaising with other office staff and departments Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Fast growing business within FMCG, opportunity to progress to a role in the commercial or buying team buyer role due to ongoing organic growth as well as growth via acquisition. Development opportunities within role and via professional development.Employer Description:Eden Farm Hulleys is a national wholesaler and distributer specialising in frozen food, ice cream and chilled wholesale. With a strong focus on customer service, fantastic monthly promotions and competitive every day prices on all of the top brands we can help you exceed your business goals. We have a strong distribution network of 9 depots And over 150 delivery vans meaning we are able to deliver 6 days a week and offer next day delivery where possible. We service small independent shops right through to large wholesalers and buying groups, as well as a number of famous high street brands.Working Hours :8:30am - 4:30pm, Monday to Friday.Skills: Administrative skills,Analytical skills,Attention to detail,Customer care skills,Initiative,IT,Non judgemental,Number skills,Organisation skills,Patience,Problem solving skills,Team working ....Read more...
Construction Manager
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Construction Manager is responsible for managing all projects (including GC and larger-scale P&R, TremCares, etc.). This will involve working with the superintendent or technicians assigned to the project to ensure delivery is on time and within budget, as well as selecting and managing all subcontractors. Additional duties will include participating in all proposals, specifications, price estimates, schedules, and sales efforts as they affect the aforementioned projects. The Construction Manager is responsible for sales and service support, field resources, and customer management communication as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to, validating, and signing off on all proposals and specifications. Conceptual Phase (estimates & schedules) Program Planning Phase Design Phase Conduct Prebid Construction Phase Conduct Pre-construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Accountable for project cost/budget variance & profitability. Accountable for Quality Assurance. Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement. Proper letter notification to non-compliant subcontractor agreement articles, i.e., no waivers of lien for lower tier subs, missing submittals, etc. Set project timelines and goals. Manage key metrics and report on a regular basis or as required. Coordinate work with Program Managers, sales and service support, customer management (WTI and Tremco Roofing), and resource management. Participate in the preventive and corrective action process with responsibility and authority to: Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality. Identify and record any service, process, or quality system problems. Initiate, recommend, or provide solutions through designated channels. Verify the implementation of solutions. Control further processing, delivery, or installation of non-conforming products until the deficiency or unsatisfactory condition has been corrected. Review all bids received and conduct contractor interviews for specification and contractual compliance. Approve Proposals for submission (i.e. pricing, specification, scope). Direct Project Manager, technicians, and superintendents. Sign-off on project billings. Responsible for change order negotiation and approval. Metrics: Benchmarks will be assembled for the following metrics: Concept, Planning & Design (Proposals & Specs): # Proposals/Specs being managed # Proposals/Specs reviewed vs. in queue #/$ Wins vs. Losses Profit Margin of Wins vs. Losses Construction (Execution) # of projects w/in (time &/or $) budget +/- X% Contractor Management # Qualified Contractors $ Billed & Outstanding (& DSOs) Customer Project Quality Score Competencies: Technical knowledge of all products and services that WTI offers Deep understanding of all Construction Management tasks Understanding of superintendent roles & responsibilities Communications: Superior written, oral, and digital communication skills Must have excellent interpersonal skills and a customer service approach when dealing with sales reps Able to create performance reporting 24-hour reply response to all inquiries Computer Literacy Ebuilder, Email, web, SAP, Access, Excel, PowerPoint, Microsoft Projects, Visual Cadd , AutoCadd, others TBD Specification Development Stage: Select the WTI Superintendent for the project. Responsible for specification detail drawings approval. Signing off on Specifications shall be required by the Division Manager, Construction Manager, and Tremco Sales Rep. Pre-Bid Stage: Conducts Pre-Bid Meeting, agenda outlines the required format of the Pre-Bid Meeting. Document responses from Pre-Bid Meeting minutes are documented or audio recorded and compiled into meeting minutes on the form Receives and processes Pre-Bid Meeting Agenda and Sign-In form. Forwards published copies to local Tremco Rep, Superintendent, Facility Contact, and Roofing Subcontractor. Bidding Stage: Publishes, approves, and distributes Addendum (where applicable) Receives and reviews bids and agreements Pre-construction Stage: Provides established Project Schedule Assists Superintendent in planning and coordinating the Pre-Construction Meeting Provides superintendent with necessary subcontractor information from Bid Form site-specific safety plans, certificates, etc, prior to the Pre-Construction meeting Conducts and processes completed Pre-Construction Meeting documentation and distributes to all applicable parties Construction Stage: Daily receipt and review of Daily Inspection forms Visits job site as necessary Receive and review Weekly Progress Meeting Minutes; attend or be involved via conference call Maintain the project schedule, and process updates from the superintendent Perform site audits as appropriate Authorize and generate Change Orders as required Authorize subcontractor payments Authorize Customer billing Assist the Superintendent with any problems during construction The salary range for applicants in this position generally ranges between $79,000 and $99,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Field Resources Supervisor
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary. Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel. Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps. Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters. Be the primary contact for the office personnel if there are any issues concerning a Field Rep. Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc. Demonstrate a working knowledge of all services provided. Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed. Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc. Review time reports daily and make necessary corrections with the admin team. Attend all required calls and meetings. Perform any other duties and/or projects as required or assigned by the RBM. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience in monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online! ....Read more...
Commercial Roofing Field Resources Supervisor
JOB DESCRIPTION The WTI Field Resources Supervisor is responsible for the timely delivery of services, profitability, and all employee management and training within the region. Duties/Responsibilities, Core Knowledge: Coordinate staffing and scheduling of all WTI Field Reps in his/her respective region to ensure proper utilization of manpower on specific jobs for highest profitability. Collaborate with other Field Supervisors as necessary. Oversee the Quality Control (QC) process of all WTI Field Reps in the region, which will include random site visits to previous and current job sites, proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet required percentage. The Supervisor should stress the profitability factor to all field personnel. Weekly communication with Sales Managers is required. The Supervisor will field all questions/concerns from the WTI Field Reps and will handle all discrepancies between the WTI Field Reps and the Sales Force. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. The Supervisor will also be the main contact for the office personnel if there are any problems concerning a WTI Field Rep. Ensure that all WTI Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct training (both hands-on field training and classroom style) for Field Reps, according to WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval/certification of each Field Rep including: OSHA Hazard Awareness, ToolBox Talks, etc. Provide training of new contractors on the proper application of Tremco Rood Systems. Demonstrate working knowledge of all services provided. Manage, monitor and document performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work related issues. Consult with Human Resources as needed. Work in conjunction with the Recruiting Department for hiring of all new personnel. Ensure that all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including: expense management monthly sales projections Field Tech time management status reports bidding jobs with reps large job sign offs, project documentation, etc. Perform any other duty and/or project as required or assigned by the Vice President of WTI General Services. Skills, Qualifications, Experience, Special Physical Requirements: High school diploma or GED Prior supervisory skills and ability to manage people and tasks Prior commercial roofing experience including patch and repair skills Knowledge of Project Management, planning and scheduling skills Knowledge and experience monitoring and maintaining Quality Control Functional computer skills Safety training and OSHA knowledge Understanding of budgeting and expense management Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Work independently; solve problems, and ability to delegate assignments, such as quoting and pricing Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances Capable of walking along roof top edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc) Ability to travel out of town, may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write and speak English The salary range for applicants in this position generally ranges between $70,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Field Resources Supervisor
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary. Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel. Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps. Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters. Be the primary contact for the office personnel if there are any issues concerning a Field Rep. Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc. Demonstrate a working knowledge of all services provided. Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed. Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc. Review time reports daily and make necessary corrections with the admin team. Attend all required calls and meetings. Perform any other duties and/or projects as required or assigned by the RBM. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience in monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Field Resources Supervisor
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region. ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary. Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied. Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel. Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps. Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters. Be the primary contact for the office personnel if there are any issues concerning a Field Rep. Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer. Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include: Proper completion of all services and related paperwork. Safety training and training documentation for all Field Reps within the region. Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc. Demonstrate a working knowledge of all services provided. Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed. Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis. Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information. Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc. Review time reports daily and make necessary corrections with the admin team. Attend all required calls and meetings. Perform any other duties and/or projects as required or assigned by the RBM. CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification (The company will provide it if needed.) Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES: Qualifications: Prior supervisory skills and ability to manage people and tasks. Prior roofing experience, including patch and repair skills. Knowledge of Project Management, planning, and scheduling. Knowledge and experience in monitoring and maintaining quality control. Functional computer skills. Safety training and OSHA knowledge. Understanding of budgeting and expense management. Competencies: Adaptable and willing to change with business needs. Professional and leads by example. Diversity awareness and ability to adjust to multiple personalities. Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management. Work independently, solve problems, and delegate assignments, such as quoting and pricing. Demonstrate a high degree of accountability and ethical behaviors. Excellent customer service and ability to build relationships. Other Requirements: Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. The salary range for applicants in this position generally ranges between $71,000 and $90,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...