Safely and securely collect and deliver goods in line with requirements
Accurately complete paperwork in line with company procedures
Maintain vehicles/assets used in your work in a clean/tidy condition ensuring all vehicles are left secure at the end of each shift
Check products against manifest when loading/unloading to ensure nil discrepancies
Use Flexipod hand held
Training:
Level 2 Large Goods Vehicle (LGV) driver C + E
Training Outcome:
After successful completion of Class 2 training, will go on to Class 1 training and the potential of a permanent HGV position
Employer Description:We are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in mail services handling over 50% of business mail in UK. Our mail expertise supports our continued growth in parcel delivery and ecommerce markets, combined with our unique advertising portfolio across Doordrop Media.Working Hours :Any 5 days from 7 flexible shifts, but likely to be days whilst training - shifts can be days, backs or nights (To be confirmed)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,can do attitude....Read more...
Be the key driver for order management across all networks
Review and manage customer enquiries and orders to ensure the right product, in the right place, at the right time
Partner with the performance analyst to ensure company finance, inventory and ordering are met
Follow up delivery flows from product request to final delivery to ensure deadlines are met including external vendors
Manage cross-border and cross-network transfers when necessary
Allocate daily stock between networks according to market recommendations
Support Boutiques and POS Operations
Follow up product reservations
Claims consolidation and submission
Perform regular stock returns according to markets recommendations
Involvement in special projects to optimise supply chain flow
Regularly visit local Boutiques and build relationships with external partners within the scope of responsibilities
Monitoring
Ensure smooth operations, clean stock and orders throughout the supply chain
Analyze complex situations and determine best solutions for troubleshooting
Proactively identify opportunities to increase efficiency in our current processes
Product Operations support
Constantly strive to optimise existing flows and processes
Champion the team across the business / Be an ambassador for your team
Cross functional support – be able to support other team members
Training:Training will take place at least two days each month at the Fashion Retail Academy. You'll be working towards an accredited Level 3 Business Administrator apprenticeship standard.Training Outcome:Depending on the performance of the candidate and company vacancies, there may be a role offered.Employer Description:The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire all our teams. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.Working Hours :Monday to Friday 9am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Collaborative mindset....Read more...
In this role you will be engaging with a variety of people on a daily basis; from members of the public to Social Workers, as well as other professionals such as the Police. Alongside this, apprentices will be responsible for carrying out generic administrative duties alongside the full-time clerical staff. These duties include but are not limited to:
- Covering main reception- Inputting data- Responding to emails- Arranging and rearranging meetings- Diary management- Note taking- Filing and scanning and printing documents Training:The Business Support apprenticeship will be supported by a local training provider, and you will be given allocated time during the working week for off-the-job training. Training Outcome:After successful completion of the apprenticeship there may be the opportunity to progress onto a higher level or apply into a permanent role in the council if one is available and suitable at the end of your learning.Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Collections
Collect daily route and special instructions
Ensure that you have any mail that requires returning to customers prepared for delivery that day
Ensure collections are done within the agreed window time.
Highlight any collections that are going to be late and the reason for the delay to the Van Fleet Team.
Replenish all trays collected one for one
Ensure that the Collection E Docket is completed accurately, correctly and that it is signed by the customer
Ensure that the trays are stacked within the van in an organised manner
Deliver all collected post to the Sortation Centre immediately once collections are completed
To have a flexible approach to work in order to fit the fast paced changing working environment at Whistl.
Customer Service
Provide all customers of Whistl with an outstanding level of service at all times
Any queries or information gained from the customer at the point of the collection to be passed on to the Van Fleet Team to be actioned
Provide customers with support and information in the preparation of the mail
Maintain a professional manner whilst on site at collection points and at depot.
Vans
Keep your vehicle clean and tidy and at all times.
Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
Perform general vehicle maintenance and report and defects to the Transport Manager
Ensure that your vehicle is kept in a safe location, locked and with nothing valuable left in the vehicle over night
Key skills
Knowledge of the local area and road networks
Able to work to strict deadlines
Must be flexible and be able to work alone
Be able to communicate at all levels
Experience
Experience of working with the public
Previous experience of courier work would be an advantage but not essential
Essential
Must have no more than 3 points on driving licence
Training:Training will be given on the job and by one to one coaching on Teams. Training Outcome:
Could progress to HGV Driver or Transport office roles
Employer Description:We are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in mail services handling over 50% of business mail in UK. Our mail expertise supports our continued growth in parcel delivery and ecommerce markets, combined with our unique advertising portfolio across Doordrop Media.Working Hours :Mon - Fri, 12 -7pm approx. Occasional Saturdays may be required.
A flexible approach to hours would be preferable.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Collections
Collect daily route and special instructions
Ensure that you have any mail that requires returning to customers prepared for delivery that day
Ensure collections are done within the agreed window time.
Highlight any collections that are going to be late and the reason for the delay to the Van Fleet Team.
Replenish all trays collected one for one
Ensure that the Collection E Docket is completed accurately, correctly and that it is signed by the customer
Ensure that the trays are stacked within the van in an organised manner
Deliver all collected post to the Sortation Centre immediately once collections are completed
To have a flexible approach to work in order to fit the fast paced changing working environment at Whistl
Customer Service:
Provide all customers of Whistl with an outstanding level of service at all times
Any queries or information gained from the customer at the point of the collection to be passed on to the Van Fleet Team to be actioned
Provide customers with support and information in the preparation of the mail
Maintain a professional manner whilst on site at collection points and at depot
Vans:
Keep your vehicle clean and tidy and at all times
Always ensure that your vehicle is kept topped up with fuel and oil and is fully compliant according to company policy
Perform general vehicle maintenance and report and defects to the Transport Manager
Ensure that your vehicle is kept in a safe location, locked and with nothing valuable left in the vehicle over night
Key skills:
Knowledge of the local area and road networks
Able to work to strict deadlines
Must be flexible and be able to work alone
Be able to communicate at all levels
Experience:
Experience of working with the public
Previous experience of courier work would be an advantage but not essential
Essential:
Must have no more than 3 points on driving licence
Training:
Training will be given on the job and by one to one coaching on Teams
Training Outcome:
Could progress to HGV Driver or Transport office roles
Employer Description:We are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in mail services handling over 50% of business mail in UK. Our mail expertise supports our continued growth in parcel delivery and ecommerce markets, combined with our unique advertising portfolio across Doordrop Media.Working Hours :Mon - Fri, 12.00pm -7.00pm approx. Occasional Saturdays may be required.
A flexible approach to hours would be preferable.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
In this role, you’ll gain hands-on experience in customer support, sales administration, and CRM management while working towards a nationally recognised qualification. You'll be a key part of the team, handling customer inquiries, managing contracts, and helping to deliver a seamless experience for their customers.
Your tasks will include:
• Gathering and processing the required information to onboard new customers • Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set• Understanding the end-to-end process for all fines and excess mileages• Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery• Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters• Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a revie• You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards. • Supporting sales of the EZOO products, responding to queries, handling initial inbound queries for Business Subscriptions• Working with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, and order processing • Working with wider teams to ensure a smooth user experience
Training:Training to be provided:
Business Administration Level 3
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally. Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years.
We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability
whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm Monday-Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Our Customer Service Advisors are an integral part of our business as they are the first contact our customers have with us.
Duties will include:
You will assist with new bookings, custmer queries and complaints
Recieve order over the telephone and email and input into company computer systems
Problem solve and find solutions to problems
Communicate effectively and professionally with staff and customers
Have a confident telephone manner
Respond to emails and queries in a timely manner
Learn to use a variety of computer systems
Learn about all aspects on the business, work closely with the operations and new business team to ensure customer satisfaction
Training:Customer Service Specialist Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying (6 hours per week)
All training will take place online from the office
Training Outcome:Once qualified there are a number of roles within Speedy Freight that the candidate can look to undertake including:
Operations / Transport
Business Development (Sales)
Business Administrator
Employer Description:Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.
Founded in 2006 with a desire to make logistics simple, we deliver, your way. That’s just the way we do things – your way. We’ll send a dedicated vehicle to pick up your consignment within the hour and deliver it anywhere in the UK. When you need to deliver, our UK courier services have got you covered. We are the logistics problem solvers and fixers. Even when you’re down a delivery driver, we can cover to ensure there is no disruption to your consignment schedules. We understand the demand of logistics and that’s why, wherever you are and whenever you need us to deliver, we’re there for you.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm (once fully trained)
There is an on call rota which will include you working one evening per week and one weekend per month (from home.) This will start once fully trained - normally after 6 months,Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
