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Dental Receptionist Apprenticeship (Customer Service) - Middlesbrough

As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training: Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:30 and Friday, 08:15 - 16:45Skills: Communication skills,IT skills,Attention to detail ....Read more...

Degree Apprentice Laboratory Technician (Biosciences)

Start your bioscience career with a fully funded Applied Biosciences Degree (Level 6) while gaining hands-on lab experience in a leading research environment. Salary: £22,995 per year (rising in year 3) Qualification: BSc (Hons) Applied Biosciences Hours: 35 per week, Monday to Friday (occasional weekends with time off in lieu) Start Date: Must be employed before 30 March 2026 Duration: 42 months Location: Central Liverpool campus Training Provider: Tiro Training (online delivery) You will support teaching and research laboratories, maintain equipment, deliver inductions, and contribute to sustainability and outreach while completing your degree. Entry Requirements Age 18 or older with the right to work in the UK No prior degree or higher qualification GCSEs in English and Maths (Grade C or 4 and above) A Levels (including Biology), BTEC, or T Level Science Benefits Real Living Wage employer 26 days annual leave plus bank holidays and Christmas closure Mentorship, structured training time, and career development Apply now and take the first step toward a rewarding career in biosciences. What You Will Do at Work: As a Degree Laboratory Apprentice Technician, you will support the delivery of laboratory services across the University of Liverpool’s central city campus while studying towards a Level 6 Laboratory Scientist (Biosciences) degree. You will be part of a collaborative technical team based in multiple buildings, contributing to the safe and efficient operation of teaching and research laboratories. Your responsibilities will include:• Maintaining clean, safe, and well-equipped laboratory environments, including routine housekeeping, waste disposal, and equipment care.• Assisting with the setup and clear away of materials for undergraduate and postgraduate practical sessions, including preparing media, solutions, and basic experiments.• Supporting class preparation, simple laboratory analyses, and routine technical tasks under supervision.• Delivering laboratory inductions and basic skills training for students and staff and assisting with occasional demonstrations.• Monitoring and maintaining specialist equipment, arranging servicing, and helping users operate equipment safely and effectively.• Taking a lead role in laboratory management, including safety, maintenance, and operational planning, as your experience develops.• Developing and maintaining standard operating procedures and other relevant documentation, with guidance from senior staff.• Applying health and safety procedures, including risk assessments, audits, and incident reporting, under supervision.• Managing stock levels, handling deliveries, cataloguing samples, and supporting the organisation of laboratory assets.• Participating in wider university activities such as open days, outreach events, and sustainability initiatives (e.g., LEAF).• Contributing to experimental research and your final-year project as part of your degree qualification. Behavioural Expectations: You will be expected to demonstrate a positive, proactive attitude and a willingness to learn. As part of a professional technical team, you should communicate clearly, follow instructions reliably, and take responsibility for your tasks. You will be trusted to work independently on routine duties, solve straightforward problems, and make minor decisions related to your work. A flexible approach to working hours may be required, and you should be ready to support others, challenge poor practices, and uphold the University’s values around safety, equality, and inclusion.Training:The programme will be delivered by Tiro. Tiro offer an online delivery option so you will be able to complete your training from your usual working location.Training Outcome:Must have the following: GCSE: English Language and Mathematics at Grade C or 4 or above.Applicants should have a minimum of 104 UCAS tariff points, including:• 3 A Levels (1 must be Grade C in Biology)• Or BTEC Extended Diploma (Grade DMM) must include four good science modules with an emphasis on Biomedical Science.• T Level Science with Merit. When completed, individuals are expected to apply alternative employment.Employer Description:The University of Liverpool is a globally recognised, research-intensive institution and a founding member of the Russell Group. It delivers high-quality teaching and pioneering research across a broad range of disciplines, with a strong commitment to public engagement, innovation, and societal impact. The university maintains extensive partnerships with industry, healthcare, and academic institutions worldwide, and is known for its vibrant campus, inclusive culture, and world-class facilities. The Faculty of Health and Life Sciences is one of the university’s largest and most interdisciplinary faculties. It integrates education, research, and clinical practice across medicine, dentistry, psychology, veterinary science, public health, and life sciences. The faculty is structured to promote cross-disciplinary collaboration and translational research, addressing major health challenges and improving outcomes for individuals and communities. The Institute of Systems, Molecular and Integrative Biology (ISMIB) is a core research and teaching institute within the Faculty of Health and Life Sciences. It brings together expertise across molecular, cellular, and systems biology to advance understanding of biological processes in health and disease. ISMIB includes the following key academic units: • School of Biosciences • School of Pharmacy • Department of Pharmacology and Therapeutics • Department of Biochemistry, Cell and Systems Biology • Department of Molecular and Clinical Cancer MedicineWorking Hours :9am to 5pm (Monday to Friday). Occasionally, maybe asked to support open days on weekends. TOIL provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative ....Read more...