Deployment Engineer / IT Support Analyst – Birmingham OR London X2
9-week initial contract (5 days onsite per week in either central Brum OR London).
Inside IR35 – £270 – £290 per day (all inclusive) which may be subject to change depending on applicable legislation or solution through which services are performed.
Deployment Engineer required to work for a leading client in the London or Birmingham area. You are coming on board for an initial 9-week project to provide general IT Support as well as laptop/desktop swaps and reducing data on C drives to allow for a Windows 11 upgrade.
Key skills,
Proven experience working as a Deployment Engineer/IT Support Analyst working on project work in fast-paced environments
Skilled in laptop/desktop installation and setup of general IT hardwar
Strong track record of providing hands-on IT support and resolving user issues
Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi
Configuring Firmware/BIOS according to standard
Operating System tasks (installing, updating, remediating Microsoft Windows)
End point software management (installing, updating, remediating Microsoft Office)
Excellent verbal and written communication skills, with a user-focused approach
Confident engaging with stakeholders and ensuring a smooth support experience
Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend
Crimson are acting as an employment business in regards to this vacancy.
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A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues
Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features
Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps)
Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats
Support the management of device configurations and enhance security protocols using Intune
Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks
Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies
Actively ensure adherence to the latest best practices in IT security, data protection, and compliance
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Opportunity to work within other departments
Learn more about finance and payroll
Working full time within the admin team
Possibilities for promotion
Employer Description:MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Team working....Read more...
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Onsite & Remote IT Support Technician
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Location: Central London
Salary: £35,000
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About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation
Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems
Administration and maintenance of the company network, including switches and Wi-Fi access points
Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts
Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel
Assigning and revoking company equipment including laptops, smart phones, and access tokens
To ensure accurate record keeping using IT systems
To follow processes and procedures within the IT Service and assist in updating these when appropriate
To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards
To maintain confidentiality and discretion
Assist in general administration and support
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Confident telephone manner....Read more...
As an apprentice, you will be involved in producing both written and audio-visual content for a variety of platforms including social media, websites, print, and broadcast. You’ll work closely with both internal teams and external organisations to support marketing campaigns, student engagement initiatives, and college branding.
This is a varied and hands-on role that requires confident communication and a genuine interest in content trends and digital storytelling.
Key Responsibilities:
Content Creation: Assist in developing engaging written, visual, and video content for websites, blogs, email campaigns, and social media.
Social Media Management: Support the planning, scheduling, and publishing of content across platforms such as Instagram, Facebook, LinkedIn, TikTok, and X (formerly Twitter).
Graphic Design: Use Canva or Adobe Creative Suite to produce graphics, posters, and promotional materials.
Video Production: Help with filming, editing, and producing short-form videos for online channels.
Copywriting: Write creative and informative copy for newsletters, social media captions, and promotional materials.
Market Research: Keep up with digital trends and research competitors to inspire new content ideas.
Campaign Support: Assist in the delivery of content for digital campaigns and events.
Analytics & Reporting: Monitor content performance using tools such as Meta Business Suite and Google Analytics.
Collaboration: Work alongside marketing, design, and other college departments to ensure brand consistency.
Student Engagement: Create content that connects with our student community and showcases their experiences.
Training & Development: Participate in on-the-job and online training as part of your apprenticeship programme.
What are we looking for?
This role is suited to someone with strong communication skills, creativity, and a willingness to learn. You should be confident engaging with students, staff, and external partners, and enjoy working in a collaborative and fast-paced environment.
Essential:
GCSE English at grade 5 or above.
Experience using all social media platforms.
Experience using creative desktop and mobile tools.
Knowledge of media production.
Desirable:
Experience of social media scheduling software.
Knowledge of issues around confidentiality and data protection.
Training:Training will be delivered through a blend of workplace-based learning and online sessions. You will be supported throughout your apprenticeship with access to experienced colleagues and training providers. More details about the structure and provider of the apprenticeship programme will be shared upon appointment.Training Outcome:
Creative Production – Roles like Video Editor, Podcast Producer, Animator, or Photographer.
Writing & Copy – Content Writer, Copywriter, Scriptwriter, or SEO Specialist.
Social Media & Community – Social Media Manager, Community Manager, or Influencer Manager.
Content Strategy & Marketing – Content Strategist, Digital Marketer, or Campaign Manager.
Design & Branding – Graphic Designer, Visual Storyteller, or Brand Designer.
Employer Description:Scarborough Sixth Form College is the main provider of level three education in the area, offering A levels, T levels and BTECs to over 1000 students. Outcomes and Progress at the college are high with an A level pass rate of 99% and around 50% of grades achieved are A%-B and 75% of vocational qualifications are graded Distinction* or Distinction. As a result, our students progress to good destinations with the majority going to universities, including Oxbridge, with the remainder seeking apprenticeships or employment. The college has an outstanding reputation in the area and is very much part of the community. Many of our parents and staff are alumni of the college.
The college is a welcoming and friendly place with excellent facilities. Our extensive curriculum offers students a wide range of subject choices and combinations to enable them to progress effectively towards their desired career. As an inclusive college, support for students is excellent and they tell us every year that they feel safe and well looked after at college. As an employer, we place high value on staff wellbeing and staff turnover is very low. This is truly a great place to work.Working Hours :37 hours per week
Monday to Thursday– 8.30am to 4:30pm
Friday 8:30am – 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Prioritise workloads,Calm under pressure,Ability to learn new skills,Punctual and reliable,Professional Attitude,Social media platforms,Creative desktop tools,Media production,Social media scheduling s/w,Confidentiality,Data protection....Read more...
Assist the IT team in delivering a smooth service in the running of the School network, including School software, hardware and other IT related equipment to the whole Abbey community
To support pupils and staff in the correct use of IT
To assist the Theatre Production & AV Services Specialist with audio / visual / lighting services for School productions and events as required
To follow targets and objectives set out by the Head of IT Operations
Provide desktop support, performing PC hardware repairs and upgrades
Configure networking equipment such as wireless access points and switches
Assisting with the installation of applications and troubleshooting problems
Help with replacing printer consumables as required
Carry out basic safety checks following relevant H&S procedures and raise awareness among staff, pupils and other users
Assist with routine maintenance procedures, following school backup, virus protection and security procedures
Respond to support requests according to school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution
Training:
Information Communications Technician Level 3 (A level) Apprenticeship standard
Typical duration: 18 months
Dedicated Performance Coach
Remote training
Training Outcome:
Possibility of full-time post upon completion but this is not guaranteed and will be subject to the needs of the business at the time
Employer Description:An independent day school for girls in Reading, Berkshire, The Abbey has a long-standing reputation for academic excellence and innovation in education. The school is committed to providing a supportive and forward-thinking environment for both students and staff.Working Hours :Shifts to be confirmed (including one day per week for training/study time)
Lunch break length: 1 hour (unpaid)
Start Time: 8.00am
Finish Time: 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Written and verbal skills....Read more...
Bookkeeping - Recording financial transactions (sales, purchases, receipts, and payments)- Maintaining accurate ledgers and reconciling bank statements
Assisting with Accounts Preparation- Supporting in the preparation of monthly, quarterly, and annual accounts. Helping with balance sheets, profit & loss statements, and other financial reports
Invoice and Expense Management - Processing supplier invoices and staff expenses. Raising client invoices and tracking payments
VAT Returns and Tax Support - Assisting in preparing VAT returns, Learning about tax codes, payroll taxes, and corporate tax basics
Payroll Support - Helping with payroll processing and reporting, Ensuring accuracy of timesheets and employee records
Administrative Tasks- Filing, data entry, and maintaining financial records. Managing spreadsheets and using accounting software (like Sage, Xero, QuickBooks)
Learning and Development - Studying towards AAT Level 3, Attending training sessions, reviewing materials, and shadowing senior accountants
Client Communication (if in a practice)- Responding to client queries with support from supervisors- Assisting with onboarding new clients and gathering documentation
Training:
We have partnered with Mindful Education to deliver this apprenticeship through our Online and On Campus model
Apprentices will attend Boston College weekly as well as study online materials during allotted time at work on alternating weeks
Online lessons can be accessed at any time, using a mobile, tablet or desktop - meaning apprentices can fit their study around work commitments, minimising disruption in the workplace.Training Outcome:
Possible career progression with company
Employer Description:Established in 2012, Total Accounting is an accounting firm with offices in Kent and Lincolnshire, specialising in providing personalised financial services to small businesses, sole traders, and SMEs across the UK. Total Accounting emphasizes building strong relationships with clients, focusing on understanding their unique needs and providing tailored solutions. Our approach is centred on making financial management less daunting and more accessible, allowing business owners to focus on their core operations.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible
Systems administration of cloud technologies, operating systems and server-based applications
Basic network administration
Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly
Provide excellent client communication and customer services standards
Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server or datacentre installs
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Progression onto more senior positions following successful completion of the apprenticeship
Employer Description:HybrIT is a fast-growing Systems Integrator and Managed Service Provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers.
Customers range from large corporate businesses to small and medium enterprises. Customers are from a wide range of verticals from financial services, public sector and legal to national retail. HybrIT has a number of routes to market with extensive partnerships within the IT channel and a growing direct business.
This gives staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
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Job Title: Field Services EngineerBased at: Worthing /SussexPackage:Starting £28,000 to £31,250 plus company car and mobile phone Job Summary Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions. You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy. As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads. Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team. While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians. Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers. Technical Skills
Network Troubleshooting (Hardware & Topology, TCP/IP)Understanding of Client/Server ApplicationsDesktop OS Installations & configurationHardware troubleshooting
Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OSMicrosoft Office 2013 to 365 (especially Outlook)Administration of Windows Server 2016 (especially Active Directory and Group Policy)Configuring and installing routers & firewallsExposure to ESS-SIMS beneficial
Attitude
Mature and professional attitude towards working in a sensitive educational environmentAbility to work both within a team and be self-motivated Logical approach to challengesAble to manage multiple tasks effectively and deliver within specified time framesHighly technical but customer focusedMust be presentable and personable
Due to the nature of this role the successful applicant will need a full UK driver’s license will be required complete a DBS check. To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844
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Provide technical support to users including troubleshooting hardware and software issues
Assist with the setup, configuration, and maintenance of computer systems, networks and peripherals
Support users in using software applications and internal systems
Maintain and support users with both desktop and mobile telephony systems
Support users with other IT systems such as conferencing hardware
Help maintain IT documentation and asset logs
Participate in IT projects such as system upgrades and rollouts
Ensure timely reporting and resolution of technical problems
Training:
Information Communications Technician Level 3 Apprenticeship Standard
As part of your apprenticeship, you will be required to attend college one day per week to Sheffield College - City Campus
Training Outcome:
Possibility of permanent employment upon successful completion of apprenticeship
Employer Description:Proudly manufacturing in Sheffield for nearly 50 years, we are the UK market leader in fitted wardrobes. We are a backwards integrated designer, manufacturer and installer of high quality furniture with proprietary design on all the sliding systems that we produce.
We are one of Europe’s leading suppliers of contemporary bedroom furniture, supplying products into retail, distribution, new build construction and online markets.
Originally formed as Acmetrack in England in 1975, the business was acquired by The Stanley Works Inc in 1987 and sold seventeen years later, at which time it was renamed Home Decor GB Ltd.
Today, we have leading brands supplied into several routes to market, working in partnership with our customers to deliver best practice through service and product. We also offer several ranges of hinged wardrobes with personalised, fully bespoke wardrobe interiors fronted by a great choice of modern and contemporary doors with a wide range of beautiful design led handles in premium finishes.
We take great pride in our products and service, retaining complete control of the development process from identifying consumer needs and initial concept drawings, to design and prototyping.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 2.30pm.
Flexibility in these working hours may be considered.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Assist user queries to completion and to acceptable time scale
Escalate problematic user queries
Liaise with third party support providers to resolve any user queries
Deliver the new starters and leaver process for all new starters and leavers in a timely manner
Ensure relevant software is installed, licenced, up to date and available to appropriate users in a timely manner
Create user accounts, manage permissions, and disable accounts in line with company requirements
Assist patch management, investigate and repair any failures
Support new & existing server/cloud-based enterprise applications, desktop applications and mobile applications
Configure and setup workstations to the company specifications
Repair and resolve technical problems with workstations
Check new IT equipment on arrival and configure and install as required
Assist in configuration and support routers and access points
Assist all moves and changes in association with head office, new site openings and closures including all equipment setup requirements
Undertake ad-hoc projects which are consistent with the nature of the job and its level of responsibility
Support the IT Team to deliver
Training:
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:We are looking to offer full-time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.Employer Description:Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities.
100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes.
We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Provide a first and single point of contact with Services Desks for all supported businesses
Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to the correct third-party queues where appropriate
Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
Proactively manage customers' expectations through either the resolution of or the updating on the progress of their outstanding incidents/requests
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:CHS Networks is a growing organisation that invests in its employees’ development and personal growth meaning you will receive full on-the-job training.
By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion, you will be offered a permanent contract, ensuring you have further opportunities to continue growing within this exciting organisation.Employer Description:Welcome to CHS Networks – our philosophy is to use our extensive experience to provide clients with quality services and solutions.
Over the years, we’ve tackled many challenges for local businesses which has enabled us to continue to evolve as a forward-thinking company.
Our expert team provides professional IT support services in Kent, London, and South East England.Working Hours :9am to 5pm, Monday to Friday.Skills: Communication skills,IT skills,Customer care skills,Team working,Non judgemental,Patience....Read more...
Company Overview
At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software.
The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills.
Job Purpose
To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions.
Objectives
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent IITAC with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech enquiries over the phone, via email, through online chats, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to maintain high level of service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Personal Attributes
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn....Read more...
Are you a confident communicator with a passion for people, ideas, and growth? Do you want to kickstart your career in a fast-paced, dynamic environment where your voice matters? We’re looking for an Apprentice Account Executive to join our team and learn the ropes of account management while making a real impact from day one.
Key Responsibilities:
As a Multi-Channel Marketing Apprentice/Account Executive, you will:
You will assist with marketing strategies by preparing planning and evaluation documents and presentations for campaigns, market research, and stakeholder communications
You will conduct marketing research using both primary (e.g. surveys) and secondary (e.g. keyword tools, desktop research) methods to gather insights and support campaign planning and performance evaluation
You will interpret and use research data to inform marketing decisions, targeting, planning, and campaign delivery
You will create, edit and source content for various marketing channels—such as websites, email, social media, sales materials, events and affiliate platforms—ensuring brand consistency and alignment with marketing objectives
You will manage marketing materials and assets, organising both offline and digital resources in compliance with company processes
You will support day-to-day marketing administration, including campaign coordination across email, PPC, SEO, CRO, Analytics and web development
You will maintain accurate customer data using CRM systems to support relationship management and marketing activities
Apprentice Account Executive Review Date: Jun 25
You will keep up to date with marketing trends and digital technologies, applying them to improve marketing performance
You will assist in budget tracking and activity monitoring, ensuring marketing spend aligns with agreed plans and company processes
You will evaluate marketing performance, helping to monitor, analyse and optimise campaigns to meet strategic objectives and demonstrate return on investment
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-Channel Marketer and Certified Digital Marketing Professional by DMI, with training in how to:
Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication
Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies
Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives
Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement
Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making
Strategically plan, execute, and manage comprehensive marketing campaigns across an array of digital and traditional media platforms
Training Outcome:This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.Employer Description:We create digital experiences. We’re Ascensor, a friendly and innovative team of expert digital designers, developers and marketers based in Leeds. Leeds #DigitalAgencyLeeds Our web design, ecommerce and digital marketing services are constantly evolving, pushing boundaries and delivering exceptional results. Our strategic focus on website performance, return on investment and customer service has driven our digital agency forwards, for more than 15 years.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Written communication skills,Enthusiasm,Curiosity,Willingness to learn,Self-motivated learner,Target and deadline focused,Driven team player,Ambitious,Can-do attitude....Read more...
Role Climate17 are working alongside well-established, UK-based, asset management firm who specialise in the entire project lifecycle, from origination through to operations of renewable energy and power gen assets. They are searching for an O&M Manager to ensure contractual and statutory compliance for a portfolio of Solar PV and BESS O&M contracts. The O&M Manager will seek to maximise the production from assets, increase efficiency and achieve a high level of safety performance. ResponsibilitiesProvide the O&M service to meet the project contractual requirements, including the provision of a reactive callout rota, team recruitment, training, and competency.Work with internal teams to ensure all staff posses the correct tools and equipmentMeasure maintenance performance metrics and take actions to improveProduce maintenance plansSchedule resources, safely managing work control, and reporting on completed workEnsure compliance with the Safety RulesWrite and review RAMS, permits and maintenance proceduresDaily management of a team of engineers, ensuring adherence to safety requirementsManage supplier relationships and equipment warrantiesCollaborate with external stakeholders such as DNO and asset ownersReacting to emergencies, site outages and changing circumstancesActing as the main point of contact for the company O&M service, and providing updates to clients and information for contractual reporting (within specific region)P&L responsibilities for the services and contracts under managementEnsure client invoicing and supplier payment is carried out correctlyPlay an important part in adopting new sites into the maintenance systemsUsed and maintain a Computerised Maintenance Management System Requirements: Qualification in an electrical / electro-mechanical disciplineECS Gold Card - EssentialPrevious electrical or multi skilled maintenance experienceGood IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)Qualification of working on Site safelyHV authorised person – AP15/OP40Working knowledge of HV/LV power electronics - inverters / converters / Transformers etc.Working experience with BESS - preferredPrevious HVAC training and F-Gas qualification - preferredStrong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols - preferredC&G2391-5 Test & Inspect or equivalent - preferred Location: Remote plus nationwide site travel, as required About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering.
Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme
The Role – IT Coordinator:
Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.
End User Service and Support (as part of the global support process):
Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users.
Infrastructure and Governance:
Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation)
Project Management and Service Coordination:
Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement
VOIP and MDM
Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager
What our client is looking for in an IT Coordinator:
Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches
Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.....Read more...
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information. Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary. Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process. Image laptops and desktops using SCCM. Create and manage user accounts using Active Directory and MS Exchange and Office 365. Provide clear communication to the team to ensure that knowledge of issues and fixes is shared. Respect confidentiality of customer information and promote adherence to security policies. Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London. Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally. In addition to this commitment, talent and sheer hard work gets noticed and rewarded. For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days’ annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
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