Provide first level support of desktop applications
Provide first level support of desktop hardware
Provide first level support of peripheral devices
Maintain IT issues and help notes
Liaise with external support resources where applicable
Building/testing future desktop setups
To assist any other member of the department to fulfil their duties
To undertake any other duties which may reasonably be requested
Training:
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication Technician qualifications
Training Outcome:
Potential for permanent employment after apprenticeship
Employer Description:We are Bristows, the world’s leading specialist law firm for clients that innovate.
We are a European headquartered hub for litigation, transactions and advice throughout the world. We help clients grow in life sciences, technology and other dynamic sectors. We provide advice on all their legal matters and are proud to be different.
At Bristows, we have always been at the forefront of change. From patenting the first electrical telegraph to launching the UK’s genome sequencing project, we have been helping clients who create and embrace new technologies and ideasWorking Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications....Read more...
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications....Read more...
The successful candidate will be working within the technical services side of our business; testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
Desktop PC and laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing hard drive/solid state disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio-Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; testing, configuring and fault-finding on a huge range of technology-related hardware.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Job Role:
Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
Installing desktop PCs and mobile devices via Intune
Deploying software and configuration
Creating procedures and supporting end users to maximise their use of IT solutions
Responding to all incidents and requests on the helpdesk
Administration of the IT Service Management helpdesk
Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
Checking backup jobs from previous day
Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
Installation of PC/Laptops to end users by Microsoft Intune
Installation and support of various printer types including multi-function printers, Laser, Label etc
Installation and support of mobile devices including smart phones and tablets
Purchasing various IT equipment
Creating/updating work instructions for IT and guides for end users
Training:You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.
You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.
You will also receive monthly assessor visits at the company.Training Outcome:There will be a full-time position available upon successful completion of the apprenticeship.Employer Description:Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.Working Hours :Monday- Friday
Start Time: 07:50
Finish Time: 16:50Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Interest in IT....Read more...
2nd Line IT Support Engineer
2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex
(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)
In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.
A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.
Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential.
All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:
Stock worth £15,000. The stock would be in their parent company (a multi-billion dollar company). You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.
30 days holiday (plus 8 UK Bank Holidays).
Flexible working hours
An early finish on Fridays that fall in the months of June, July and August.
£4,000 training allowance including attendance of Microsoft events and conferences.
4 days a month innovative time.
Free gym membership including yoga sessions.
Summer BBQs.
Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.
Location: Horsham, West Sussex, UK. Please note you will be expected travel to various offices hence you will require a valid driver’s licence.
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
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NC/MJ/ITSU....Read more...
Duties and Responsibilities:
Configuration - all aspects of desktop/server hardware installation and builds, delivery to customer environment
Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
Long journey times may also be involved
Work as part of a team to deliver project
Requirement:
At least 1-2 years' experience in a 1st Line, client facing support role
IT graduate with a minimum 2:2 IT degree
Minimum of MCP, MCITP, A+ and CCENT
Good Hardware Knowledge - PC's, Laptops, Servers and Printers
Preferred knowledge - Windows Server 2008, 2012; Networking, Active Directory, Apple/MAC devices, Citrix
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
Data Centre Experience recommended
CCNA would be beneficial
Personal Qualities:
It is expected that you will possess all of the following key attributes:
Effective team player
Good communication skills, both verbally and written
Ability to communicate effectively to all departments within the company, as well as the company's clients at different technical levels
Demonstrate a confident, proactive approach which drives developments for the company's clients including rationalising improvement opportunities
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learningTraining Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:TDM Group, a Managed Business IT Services Provider company with over 25 years of experience, excels at integrating technical expertise with business acumen. Our holistic M-BiTS drives innovation and aims to establish us as the leading business-focused IT partner. We are dedicated to empowering our partners through a committed team that strives for excellence. By transcending conventional IT service provisions, we utilise technology as a significant business enabler. Whether upgrading existing systems or exploring new technologies, we prioritise the human element, recognising its crucial role in driving value.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Key Responsibilities
• Provide technical support to end-users, both in person and remotely
• Install, configure, and maintain computer systems and software
• Implement security of the network, data and its storage and communication systems
• Assist with network administration tasks, including setting up user accounts and permissions
• Work together with other managers and directors in relation to IT matters
• Help manage the process for achieving agreed standards for Cyber Security and protocol
• Discuss, agree and maintain IT elements of the Business Continuity Plan
• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
• Document technical procedures and create user guides.
• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration
General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration
Behaviours
• Report to and regularly communicate with the IT Manager
• Communicate and deliver our core values.
• Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
• Be approachable and respectful
• Proactively share knowledge
• Be actively involved in the wider industry specific to your IT systems
• Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
• Act as a company ambassador when attending events and communicating with people outside the business
• Engage in continued learning and development
• Be flexible and adaptable to change
• Work across all offices and teams where and when required
• An aspiration to continually develop your skills
• Proactive problem solver
• Encourage and support the success and development of others and the business.
Experience and Qualifications
• Qualifications GCSE or equivalent – Maths and English grade C or above (essential)
• Good Communication Skills
• Full UK Driving licence
• Ability to travel to any of the business offices as and when required
• Proficient in Microsoft 365 stack
• To have a commitment to ongoing training to develop your skills in areas relevant to your role
• Hold a recognised qualification in an IT-related subject is preferred but not essential
• Proficient in computer Networking, Security and Communication systems
....Read more...
React to notification, from Facilities Management Help Desk, of possible network and Voice (primarily Fibre and Cat5) cabling problems.
Assist the CIS Engineers in the planning of network patching changes and execute those changes as required.
Provide CIS Engineers with update information relating to the network and voice infrastructures.
Diagnose cabling faults using Cat5, Fibre and Voice test equipment.
Resolve / repair cabling faults when required, on the above circuits.
Liaise with Facilities Management Help Desk to confirm rectification of reported faults.
Provide assistance to the MIS Department in desktop IT support tasks.
Training Outcome:This is a permanent position, which will see you move into a permanent position within the team as a Network Cable Installer. Progression and development will be discussed.Employer Description:Amey is a leading infrastructure services and engineering company.
Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.Working Hours :Monday to Friday.
37.5 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
As an integral member of the team, you'll gain advanced proficiency in desktop and system support, along with the opportunity to solve complex challenges aimed at optimising workflows and processes
As you progress, you’ll be involved in a wide range of projects, working closely with experienced professionals to develop your skills
In your third and fourth years, you'll get the opportunity to specialise in areas of your interest such as Software Engineering, Cybersecurity, Data Analysis, and IT Consulting, working closely with industry experts in these fields
Training:
Digital and technology solutions professional Level 6 Apprenticeship Standard
Apprentices will work in a full-time job with one day a week (6 hours minimum) of their contracted hours being devoted to their studying, both for a degree and gaining off-the-job learning
Training Outcome:
Upon completion of your apprenticeship, you will be a highly-skilled member of the Neptune North team, with multiple career possibilities
Employer Description:Neptune North is a newly created Joint Venture between Oliver Wyman, a global leader in management consulting and part of the NYSE listed Marsh McLennan, and Rokos Capital Management (RCM), a global alternative investment fund manager.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Creative,Initiative,A desire to learn,Proactive and team-oriented....Read more...
VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers
The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling
Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients
Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently
Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals.
VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients. If you’re looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
Ensure timely attendance to courses as agreed with management
Ensure that any work is completed to a satisfactory standard and handed in on time
Use Microsoft Desktop applications such as Outlook, Word, Excel and Teams
Learn to diagnose and troubleshoot issues with compressed air equipment
Support senior technicians in performing routine inspections and preventive maintenance
Participate in training sessions to understand the principles and applications of compressed air systems
Maintain accurate records of work performed and parts used
Follow safety protocols and ensure a clean and organised work environment
Communicate effectively with team members and clients
Work proactively as part of a team
Training:At work with the Training Officer/Assessor visiting you every 4-6 weeks throughout the year.Training Outcome:In addition to formal qualifications the apprentice will develop skills to allow them to progress from apprentice to an experienced technician.Employer Description:We are March……… the UKs leading provider of critical engineering services.
Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.Working Hours :Monday to Friday 8:30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Technical Support Engineer
100% Office-based Role NE35 9PB
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
Holidays, Specialist Training, Pension
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through the CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation.
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle
- Holds a full UK driving licence
- Happy to travel for product training
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL....Read more...
Developer, C++, C# – Software House – Isle of Wight
(Tech stack: C++/C# Developer, C++, C#, .NET Framework, .NET Core, WinForms, WPF, Microsoft SQL Server, Azure DevOps, Visual Studio, Multithreading, Programmer, Software Engineer, Architect, C++/C# Developer)
Our client is a long-established software house headquartered on the stunning Isle of Wight, with a reputation for delivering high-performance, enterprise-level solutions to a global client base. With exciting new projects in the pipeline and a rapidly growing customer portfolio, they are seeking a passionate and talented C++/C# Developer to join their expanding development team.
As a C++/C# Developer, you will work on innovative projects, designing and developing robust, scalable software using the latest Microsoft technologies. You’ll play a key role in the full development lifecycle – from architecture and design through to implementation and support – all while collaborating with a tight-knit, agile team in a friendly and forward-thinking environment.
Successful candidates should have strong knowledge of C++, C#, and Microsoft technologies such as the .NET Framework/.NET Core. A solid understanding of multithreading, WinForms or WPF, and SQL Server is highly desirable. Experience with Azure, Azure DevOps, or Visual Studio is a plus. Whether you’ve spent your career mastering desktop applications or you’re now venturing into modern cloud-based systems, this company provides the space and support to grow your skills further.
All C++/C# Developer positions come with the following benefits:
25 days annual leave + Bank Holidays
37 hour work week
Annual bonus scheme
Early finish on Fridays.
Health Care Plan
Pension scheme
Location: Isle of Wight, UK / Office-based
Salary: £40,000 - £55,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading technology recruitment agency; we can help you make the right career decisions!
NOIRTECHREC
NOIRUKREC....Read more...
General duties will include:
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams
Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation
Use research data to inform marketing decisions, targeting, planning, delivery
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives
Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption
Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms
Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity
Use the organisation’s customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals
Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities
Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes
Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer
Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Small family fun business selling and hiring vans and cars.Working Hours :Monday - Friday, 10:00 - 16:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Creative....Read more...
The apprentice will be required to:
Understand and become competent in using various health, safety, and environmental systems in place, to comply with internal and external requirements
Progress knowledge learnt from college studies to advance from simple fault resolution to work on complex systems
Use a variety of tools to work on 1st line fault fixes for end users and production systems and progress to more technical project work
Learn IT hardware configuration, laptop builds, and mobile device management
Learn how to support a wide variety of on-site systems, from desktop operating systems and applications to server and directory management and networking
Learn and develop sound IT/engineering principles, requirements gathering, specification, design, build, testing and implementation
Develop an understanding of the role and importance of the IT department within the organisation, and its relationship with the business and its processes
Contribute to the continuous improvement process within the IT department and the wider organisation
Undertake in-house workshops and seminars
Use computer systems effectively to record support activities and track the status of projects and equipment as required
Work within the IT department as directed to build knowledge and experience of modern information technology techniques, fault diagnosis/resolution, fault analysis and corrective project and development work
Any other duties as reasonably requested
Training:Day release at Sheffield College City Campus, Granville Road, Sheffield. Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity for a full-time permanent position. Employer Description:Marcegaglia Long Products is a global producer of high quality stainless steel long products. We are known for our ability to offer high quality and reliable products in a wide range of grades, shapes and sizes. Our stainless steel is sustainable material with over 90% recycled content. Products are melted in Europe with energy sources and raw materials that provide our customers a lower than industry average carbon footprint.
The Long Products businesses are known for the invention of stainless steel as well as being the first in the world to roll stainless steel wire rod in Fagersta, Sweden. Our offering includes Prodec® bar that stands for highly improved machinable bars. Our long legacy gives a proven track record of our technical expertise that customers benefit when dealing with us.Working Hours :Shift pattern to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a growing company with a professional ethos and a can-do attitude, it would suit any young person with drive, ambition and a willingness to learn.
Primary role:
Working as part of the support team you will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution
You will be predominantly working with MS windows based client – server networks of up to 50 users
Main responsibilities:
First line support issues for windows desktop users
Dealing with customer issues via telephone and email
Build and configuration of desktops and laptops
Dealing with office 365 and Azure managed services on behalf of clients
Configuration and pre–installation setup of various hardware
Carry out pre-installation surveys, upgrades and new system installations
Onsite (Covid safe environment) installation of new equipment and troubleshooting of client issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:
For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment
Potential salary increases would be connected with this growth on completion of the apprenticeship
The company’s previous apprentices now occupy more senior positions in the organisation
Benefits:
Flexible working hours
Smart-casual dress code
After-work social events
Team building days
Annual paid for staff events inc Christmas party
Employer Description:The company offer IT Support Services and specialise in installing new hardware or software to ensure their customers are getting the best out of what you already have in place. They pride themselves on providing a first class personal service for their customers by listening to what they need and creating bespoke solutions that help them get the most from their business IT infrastructure, hardware and software.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
RESPONSIBILITIES• Assist in Maintaining and administering school’s Parent App and Google Suite • Support Windows 7 desktop environment by working both independently and as part of a team.• Knowing School network system infrastructure based on evaluation and research.• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.• Perform regular security monitoring to identify any possible intrusions.• Perform daily system monitoring, verifying the integrity and availability of all hardware, • Perform regular file archival and purge as necessary.• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.• Cover for other team members • Undertake appropriate School-wide tasks as agreed or directed • Provide New Technologies services for the school• Develop and deliver training programmes for staff on use of New Technologies• Support staff in adapting and integrating digital learning resources.• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.• Support in the maintenance of interactive whiteboards and projector filters.• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.• Analyse hardware and software faults and apply the relevant solution.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.ICT (Information Communications Technician) level 3 apprenticeship standard.You will also receive full training and support from the Just ITApprenticeship team to increase your skills.Your training will include gaining a level 3 IT qualification.Training Outcome:Potential full time position for the right candidate after completion of apprenticeshipEmployer Description:As a Crown Commercial Service Supplier, NS Optimum provide cost effective, education technology for schools and academies throughout the UK. From complex school ICT network installations to the simple supply of hardware, we offer outstanding advice, robust products & trusted school IT technical support.
Through high quality customer service; provided by a team of highly experienced specialists whose knowledge of ICT for schools, is second to none, we have developed long-term relationships with our clients. We are passionate about ensuring every customer experience with us is a positive one.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Work within the organisations strategic annual marketing plan as defined by the Senior Management Team
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams
Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation
Use research data to inform marketing decisions, targeting, planning, delivery, execution, and evaluation
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives
Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption
Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms
Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity
Use the organisation's customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals
Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities
Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes
Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness
Provide customer support with the support team as and when necessary to ensure all enquiries are dealt with in an appropriate timescale (Less than 30% of overall time)
Training:Multi-channel Marketer Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Multi-Channel Marketer Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday, 9.00am - 5:30pmSkills: IT skills,Attention to detail,Patience,Communication skills....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
