The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms.
Supporting Microsoft Azure platforms to a basic level.
Troubleshooting Desktop Operating Systems.
Supporting of VOIP and Teams Phone systems.
Supporting Windows Active Directory Services to a basic level.
Installing computer hardware operating systems/applications remotely and onsite.
Troubleshooting system/network issues and diagnosing hardware/software faults.
Supporting Client Firewall, Sonicwall knowledge is an advantage.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
Responding within agreed SLA’s to call-outs.
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers.
Training:You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
Excellent knowledge of Desktop and Office products.
A working knowledge of the use of Powershell.
Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
Demonstrate expertise in all activities associated in the provision of a managed service.
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security.
Hardware & Software.
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies.
Technical Problem Solving.
Advanced-Data Security.
Computer Networks.
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:We’re an IT & Telephony Support business based in Bristol. We’ve been around for over twenty years, which has given us enough time to get to be pretty good at what we do.
And what we do is take the gamble out of your business IT & Telephony.
We’re an enthusiastic team that’s worked hard to create an IT & Telephony company with a simple approach. Some IT firms make IT support an unnecessarily complex issue.Working Hours :Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
