Provide first level of technical support to the end user
Building on skills to support and Manage Networks, servers and desktop devices.
Own our IT Ticket System, offering best-in-class IT Service and desktop management.
Distribute elevated IT Support tickets to correct areas of responsibility.
Working closely with Group Infrastructure leads to support Projects and tasks, daily checks, including maintenance and ensuring backups are completed in line with DR policy.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will be given the opportunity to apply for a full-time permanent role with the organisation upon successful completion of your apprenticeship.Employer Description:AVK UK Ltd is part of the globally respected AVK Group, a Danish-owned industrial powerhouse with over 100 companies worldwide. In the UK alone, AVK operates across nine sites, employing more than 500 people, and is a market leader in manufacturing valves, fittings, and flow control equipment for critical sectors like water, wastewater, gas, oil, and fire protection .Working Hours :Monday to Friday 08.30-16.30 with a 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide first level of technical support to the end user.
Building on skills to support and Manage Networks, servers and desktop devices.
Own our IT Ticket System offering best in class IT Service and desktop management.
Escalate IT Support tickets to correct areas of responsibility.
Work closely with Group Infrastructure lead to support Projects, and tasks, daily checks, including maintenance and ensuring backups complete in line with DR policy.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You will be given the opportunity to apply for a full-time permanent role with the organisation upon successful completion of your apprenticeship.Employer Description:C.L.A.S. Services (UK) Ltd is a well-established IT services provider based in Clowne, Chesterfield, Derbyshire. Since its incorporation in 2010, the company has specialised in delivering a wide range of IT solutions under the category of "Other information technology service activities" 1.
With a strong focus on innovation and client satisfaction, C.L.A.S. Services supports businesses through expert IT consultancy, systems design, and technical support. The company prides itself on a collaborative working environment where team members are encouraged to grow, share ideas, and develop their skills.
As part of its commitment to nurturing future talent, C.L.A.S. Services offers apprenticeship opportunities that provide hands-on experience, mentoring, and structured training. Apprentices become integral members of the team, contributing to real-world projects and gaining valuable industry insight.Working Hours :Monday to Friday 09.00-17.00 with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Handling customer enquiries in a professional and timely manner
Maintaining accurate and up-to-date customer records
Setting up and configuring email accounts
Configuring and maintaining servers
Preparing and deploying new laptops and desktop devices
Ordering IT equipment and services as required
Responding to support tickets and resolving issues efficiently
Answering incoming calls and providing first-line support
Training:
18 Months
Apprenticeship level
Advanced - Level 3 (A level)
Information and Communications Technician Level 3 Apprenticeship Standard
Training Provided:
CompTIA A+
AZ - 900
Training Outcome:
Carrying out onsite visits to customer locations
Installing and setting up IT equipment onsite
Employer Description:Sinorrah IT Solutions was established with the aim to relieve people and businesses of the headaches and stresses that come with IT. We build a solution based on your needs, no matter the problem. Our friendly and ingenious team are ready to help you; whether you are in need of Cloud, VoIP or hosting services for your business, or just looking to upgrade your personal computer. Sinorrah ensures you are covered in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Providing excellent customer service through in-person, telephone and IT Helpdesk communications
First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers
Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi
Supporting Windows 11, Windows Server 2022 and IOS platforms through InTune
Creating and maintaining operational documentation, processes and procedures
Owning, managing and developing the starters and leavers process
Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The potential of a full-time role or further learning opportunities at the end of apprenticeship
Employer Description:The Honourable Society of Lincoln’s Inn is an unincorporated association of students, barristers and judges and is one of the four Inns of Court. It has been in continuous existence for over 600 years. The Inn is dedicated to the qualification, training and development of our members at all stages of their legal careers, in a collegiate and inclusive environment.Working Hours :Shifts to cover Monday - Friday8.30am - 5.30pm, with 1 hour for lunch (lunch provided). Additional worked time can be granted as TOIL. You will be required to be onsite (central London) for 5 days per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Self motivated,Ability to absorb and apply....Read more...
Daily duties include:
Be the first point of contact for IT problems and queries from office and remote colleagues, via phone, in person, and email
Set up and configure desktop and laptop computers, mobile devices, and peripheral equipment
Troubleshoot hardware, software, and network connectivity issues
Assist with system updates, patches, and routine maintenance tasks
Support audio-visual equipment in meeting rooms
Log and track problems, undertaking root cause analysis where appropriate, to provide permanent solutions to recurring problems
Ensure that all problems are dealt with in a timely and professional manner, so that colleague’s expectations are met.
Create and update documentation
Escalate issues to the IT manager as needed
Training:
Information Communications TechnicianLevel 3 Apprenticeship Standard
All training will be delivered from the workplace
Training Outcome:
The role may be a gateway to further career opportunities, such as management positions or senior support roles and/or training
Employer Description:Dane was formed in 1968 by George Hall and John Hannam, specialising in the design, fabrication and installation of both aluminium glazing systems and mild steel staircases and balustrading. Aluminium glazing systems only started to become commercially available in the U.K. during the nineteen sixties, making Dane one of the first fabrication businesses of our type in the country. The development of these systems has evolved very substantially over the past fifty years to meet the demands of modern architecture and building standards, Dane have proactively embraced this evolutionary process, growing our business capacity and knowledge base to successfully deliver numerous prestigious high value projects.Working Hours :Monday - Thursday, 8.45am - 5.00pm and Friday, 8.45am - 3.45pm (30-minute unpaid lunch break each day)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,An awareness of Microsoft....Read more...
Provide IT support to teachers and administration staff in classrooms or offices, responding to IT support required by teachers in classroom when needed in liaison with the IT team.
Desktop & Application Support:
Connect, set up and check PCs and peripherals for normal operation
Perform routine maintenance tasks, including basic software packages installation and setting common options
Perform basic PC hardware repairs, upgrades and IT suite servicing in heavily used IT teaching areas
IT Administration:
Work closely with the Service desk officer to record, update and maintain all IT hardware assets within the school. Ensuring every device is security marked, numbered and then entered into the IT assets management tool
Health & Safety:
Carry out basic safety checks
Follow relevant H&S procedures and raise awareness among staff, pupils and other users
Personal IT development:
Have a keen and active interest in IT and related technology, also have a willingness to undertake technical training, this could be internal or external through a training partner
Conduct:
Ability to work with young people (students age ranges of 16 - 19 years), and maintain a professional attitude at all times
Communications:
Communicate on all IT issues with the Service desk officer and wider team to update on status and progress of IT support tasks allocated to you
Educational Awareness:
Attend and support staff training sessions to increase your personal understanding of how IT is used in specific contexts and subject areas
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Working as part of an agile team to create HTML email campaigns for a wide range of clients
Develop front end web functionality for a variety of customers across a wide number of projects
Using content management systems to upload and manage web content
Adding new functionality into existing sites
Developing projects from scratch to a set of designs and a development specification
Design and build web solutions specific to client needs
Work with clients to resolve technical issues with existing solutions
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:On completion, there will be the opportunity to progress onto a full-time role for the right individual. All of our previous apprentices have progressed within the business!Employer Description:The Studio 4 is a leading creative marketing agency based in Telford, Shropshire. We specialise in web design, graphic design, search engine optimisation, social media, PR, media planning and much, much more.
We work for a multitude of local, national and international clients offering marketing expertise which is designed to support the way they communicate their brand and product offer via today’s growing multimedia society.Working Hours :Monday to Friday, 9am - 5:30pm.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach to problem solving, and the ability to make decisive, well-informed decisions. A talent for finding and implementing effective solutions is essential. This position operates in a dynamic, fast-paced environment, where each day brings new challenges. A tenacious attitude, eagerness to learn, and the ability to adapt quickly will be key assets. The role also demands exceptional attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable.
What you will be doing:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency
What we are looking for:
Excellent verbal and written communication skills
Strong attention to detail
Patient and methodical approach when resolving user issues
Self-motivated, with a collaborative team-oriented mindset
Consistently positive attitude towards all aspects of the role
Naturally tech-savvy and an enthusiastic problem solver
Excellent time management and the ability to prioritise tasks effectively
Eagerness to explore and work with new and emerging technologies
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:One of the world's largest & most established golf travel companies.
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. Now, from offices in the UK, US and Denmark, we organise golf breaks, holidays and tournament experiences at over 2,000 resorts and golf courses in the UK, Europe, and further afield.
As the world's #1 rated golf tour operator with over 25 years’ experience sending more than 3.5 million golfers away, we are the Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Motivated,Hardware and software,Hard-working,Troubleshooting....Read more...
Key Accountabilities:
Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment
Maintain an organised tech storeroom, keeping stock levels accurate, safe, and ready for quick deployment
Develop, maintain, and update standard images for desktop and laptop devices to ensure consistent builds and minimal disruption for end-users
Track and document the full lifecycle of all hardware, including issuing, maintenance, returns, refurbishment, and secure disposal
Provide advanced troubleshooting for hardware issues, acting as an escalation point for 1st line support when required
Repair, patch, and maintain devices to ensure maximum uptime, reliability, and compliance with cyber security and audit requirements
Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware
Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs
Contribute to knowledge sharing by creating documentation or guides to help improve support processes
Support hardware audits and asset verification exercises to maintain accurate records and reduce losses
Travelling to different sites around the country to maintain and fix hardware
Knowledge, Skills and Experience:
Strong interest in repairing and maintaining PCs, laptops, and mobile devices, including upgrades, imaging, patching, and component-level repairs
Understanding of core hardware components, such as motherboards, drives, memory and power supplies, and willingness to expand technical expertise
Familiarity with networking fundamentals, such as Wi Fi, IP addressing, basic connectivity troubleshooting
Experience or interest in diagnostic tools and performance testing software
Awareness of data protection and security, including safe data handling and secure data erasure practices
Passionate about customer service, ensuring clear, friendly, and professional support for colleagues
Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms
Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment
Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and Apple iOS devices
Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities
Keen interest in emerging technologies and a desire to develop practical IT skills through hands-on learning
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT-related qualification higher than Level 2 (Level 3 - this includes A Levels and BTechs - or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
A driving licence is ESSENTIAL as there is nationwide travel involved in this role
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon completion of the programme, you will have attained the skills and knowledge to start your career with Ibstock Group.Employer Description:For over 200 years, we have worked with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are innovators, designers, makers and engineers who provide a diverse range of smart, efficient, and effective building products and solutions.
Everything we do revolves around our valued customers. Through our customer relationships, and supported by great brands and expert technical design services, we enable the creation of homes, places and spaces for us all to live and work better.Working Hours :Monday to Friday 08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Driving License....Read more...
