To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required to support technologies across the company’s customer base, and to become knowledgeable in all the tools and solutions required to deliver that support effectively.
To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site.
To assist the company’s Systems Engineers and Solutions Architects in their roles to ensure the effective and timely delivery of support.
To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met.
To assist in the maintenance and development of company documentation, ensuring solutions are documented sufficiently for any engineer to support.
To undertake company provided training and proactively seek out your own learning opportunities to develop new skills. To share that knowledge internally to ensure best practice is adopted throughout the company and that value for money is achieved from continued professional development.
To continually develop knowledge within IT to work towards acquiring the requisite skills and knowledge of a Systems Engineer.
Just one addition needed – as the role is fully remote, the candidate needs to be able to provide a home office workspace and suitable internet connection. We will provide pretty much everything else (laptop, screens, peripherals, software, access, etc.). We typically put this in our own adverts as:
Access to a reliable broadband connection at home (5Mbps or better).Suitable environment at home to work from, including space to run multiple monitors.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Ideally, they will have worked f2f with colleagues previously. Doesn’t matter what industry: warehouse, hospitality, office, retail, etc.
They are happy to see candidates without work experience if their passion for tech shines out of them!
Employer Description:The Cutter Group of companies is one of the world’s leading suppliers of virtualized computing solutions. Our aim is to deliver cutting edge expertise in providing sustainable, cost-effective solutions and services delivering optimized performance of IT infrastructures. Headquartered in the UK, with a subsidiary in Cyprus, the Group’s reach is far and wide. The Group has wide ranging experience across multiple sectors, including education, local and national government, financial services and many others. We have a very strong reputation with a proven track record in delivery having influenced hundreds or thousands of users across an extensive and diverse range of virtualized environments worldwide. Formed in 2005 Cutter has established a reputation as a market leader in the design, deployment and support of virtualized solutions in both the desktop and data center environments. Cutter’s architects and engineers are recognized as leading technical experts in both desktop and server virtualization. We work closely with technology provider’s technical and development teams to ensure that our customers benefit from all the advantages this technology offers, and we are often engaged in supporting large scale and complex deployments all over the world. Our position as the leading technical experts in this technology has led us to develop a unique business model and Cutter has developed a thriving international business. Our remote deployment and management capabilities for virtualized solutions enable us to support customers and other technology partners anywhere.Working Hours :Monday-Friday, 9am-6pm with an hour’s lunch.Skills: Communication skills,Passion for technology,Self motivated,Proactive communications,Positive attitude....Read more...
Safeguarding children, young people and vulnerable adults
Hardenhuish School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Job Purpose
To assist in servicing and maintaining the ICT systems and equipment, to help perform equipment upgrades, to assist the rest of the ICT Support team, and to help staff and pupils with ICT problems.
Responsible to ICT Support Manager and Business Manager who has overall responsibility for all support staff.
Responsible for Helping to install and maintain ICT equipment and providing ICT technical support to staff, pupils, governors and parents.
Recording and prioritising incidents and requests raised via email or phone call; directing tickets to the most appropriate member of ICT support staff to ensure that they receive a timely response and resolution.
Contacts
The post holder will work closely with the ICT support team and will have day to day contact with staff and pupils across the campus.
Tasks
Respond to and prioritise ICT queries from staff and students and record information about tasks completed.
Produce and maintain ICT service records, user guides and other relevant documentation.
Support staff, students, governors and parents in using software to enable them to work effectively and efficiently.
Administer on-premises and cloud user accounts and groups including creation of basic scripts to automate processes.
Complete basic administrative functions for the ICT Support team.
Follow appropriate procedures to manage and troubleshoot remote desktop infrastructure.
Troubleshoot and make basic changes to the school’s IP telephony system.
Maintain an accurate record of inventories for all software and hardware.
Evaluate, package, install, configure, maintain and troubleshoot ICT software including firmware patches.
Install, maintain and repair ICT hardware.
Liaise with third parties to access hardware and software support and maintenance.
Assist with the installation of network upgrades, including cabling.
Apply sound knowledge of, and exemplify best practice in, cybersecurity to mitigate threats to the school's network and data.
Configure and troubleshoot network equipment including implementing and allocating VLANs and trunks on network switches.
Operate, troubleshoot, and configure the school’s IP CCTV cameras, applying sound knowledge of data protection policies.
Maintain, upgrade and operate the school sound and lighting systems.
Provide lighting and sound service for events e.g. school productions and open evenings.
Develop skills and knowledge via training from other team members in order to better support the school and be effective within this technical role.
Contribute to the ICT team’s departmental plans.
Take an important role in ensuring the safeguarding of all pupils and students including by applying safeguarding procedures to alerts from ICT monitoring systems.
Support students with special educational needs in setting up personal devices within school software.
Training:Information Communication Technician Level 3 Apprenticeship standard.Training Outcome:There is the potential to become a full ICT Technician at the school, or assistance in applying for suitable roles elsewhere.Employer Description:Hardenhuish is an 11-18 co-educational comprehensive school set in the magnificent parkland of the former Hardenhuish Manor and Chippenham Grammar School. We enjoy and enviable reputation locally and nationally as a high performing academy. The school is an active user of new technologies and are continually exploring ways to incorporate ICT into lessons in a meaningful way.Working Hours :Monday - Thursday, 8.00am - 4.00pm.
Friday, 8.00am - 3.30pm.
30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Respect for confidentiality,Flexible....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
