Provide first level support of desktop applications
Provide first level support of desktop hardware
Provide first level support of peripheral devices
Maintain IT issues and help notes
Liaise with external support resources where applicable
Building/testing future desktop setups
To assist any other member of the department to fulfil their duties
To undertake any other duties which may reasonably be requested
Training:
You will receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication Technician qualifications
Training Outcome:
Potential for permanent employment after apprenticeship
Employer Description:We are Bristows, the world’s leading specialist law firm for clients that innovate.
We are a European headquartered hub for litigation, transactions and advice throughout the world. We help clients grow in life sciences, technology and other dynamic sectors. We provide advice on all their legal matters and are proud to be different.
At Bristows, we have always been at the forefront of change. From patenting the first electrical telegraph to launching the UK’s genome sequencing project, we have been helping clients who create and embrace new technologies and ideasWorking Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The successful candidate will be working within the technical services side of our business; testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
Desktop PC and laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing hard drive/solid state disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio-Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The successful candidate will be working within the technical services side of our business; testing, configuring and fault-finding on a huge range of technology-related hardware.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Ensure timely attendance to courses as agreed with management
Ensure that any work is completed to a satisfactory standard and handed in on time
Use Microsoft Desktop applications such as Outlook, Word, Excel and Teams
Learn to diagnose and troubleshoot issues with compressed air equipment
Support senior technicians in performing routine inspections and preventive maintenance
Participate in training sessions to understand the principles and applications of compressed air systems
Maintain accurate records of work performed and parts used
Follow safety protocols and ensure a clean and organised work environment
Communicate effectively with team members and clients
Work proactively as part of a team
Training:At work with the Training Officer/Assessor visiting you every 4-6 weeks throughout the year.Training Outcome:In addition to formal qualifications the apprentice will develop skills to allow them to progress from apprentice to an experienced technician.Employer Description:We are March……… the UKs leading provider of critical engineering services.
Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.Working Hours :Monday to Friday 8:30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
RESPONSIBILITIES• Assist in Maintaining and administering school’s Parent App and Google Suite • Support Windows 7 desktop environment by working both independently and as part of a team.• Knowing School network system infrastructure based on evaluation and research.• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.• Perform regular security monitoring to identify any possible intrusions.• Perform daily system monitoring, verifying the integrity and availability of all hardware, • Perform regular file archival and purge as necessary.• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.• Cover for other team members • Undertake appropriate School-wide tasks as agreed or directed • Provide New Technologies services for the school• Develop and deliver training programmes for staff on use of New Technologies• Support staff in adapting and integrating digital learning resources.• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.• Support in the maintenance of interactive whiteboards and projector filters.• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.• Analyse hardware and software faults and apply the relevant solution.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.ICT (Information Communications Technician) level 3 apprenticeship standard.You will also receive full training and support from the Just ITApprenticeship team to increase your skills.Your training will include gaining a level 3 IT qualification.Training Outcome:Potential full time position for the right candidate after completion of apprenticeshipEmployer Description:As a Crown Commercial Service Supplier, NS Optimum provide cost effective, education technology for schools and academies throughout the UK. From complex school ICT network installations to the simple supply of hardware, we offer outstanding advice, robust products & trusted school IT technical support.
Through high quality customer service; provided by a team of highly experienced specialists whose knowledge of ICT for schools, is second to none, we have developed long-term relationships with our clients. We are passionate about ensuring every customer experience with us is a positive one.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
