Making patient appointments over the telephone or with direct patient contact, this includes booking into the hubs where appropriate
Reception of patients and other visitors to the practice
Accurately recording requests for home visits and ensuring patient medical information is available to the doctor
Liaising with other outside agencies including hospitals, ambulance control or other bodies by either telephone or e-mail
Issuing of repeat prescriptions
Data input
Registration and documentation of new patients and temporary residents to the practice, including reorganisation of patient notes when they are received, ensuring new patient checks are carried out
Updating of patient details on the notes and computer
Completion of tasks
Reviewing and actioning test results when needed
Monitoring of the recall system
Dealing with the incoming post, scanning, and distributing it to the appropriate member of staff
Photocopying of patient records for legal purposes
Ensuring equipment on loan to patients is recorded and returned and the equipment is cleaned and fully functional
Ordering stocks and supplies as necessary
Dealing with ad-hoc requests from other members of the Primary Health Care Team
Responsibility for checking and securing the premises, setting the security alarm
Any other duties as may be allocated from time to time according to the needs of the practice
Training:
Level 3 Business Administrator Aprenticeship Standard
Training will be provided by The Sheffield College
Attending college either remotely or on site once a month
Training Outcome:
A possible full-time job opportunity
Employer Description:An apprenticeship at Mill Road Surgery offers a fantastic opportunity to gain a qualification combined with valuable work experience at one of Sheffield’s GP Practices. We are one of five practices in a Network who work together to provide services to patients in the North of Sheffield.
Your apprenticeship will be in a secure and stable environment for you, with on-the-job training to make sure you become a valued member of the workforce from the start. As an employee, you will work within our policies and guidelines whilst you are working with us.
We are a friendly practice team and are looking for an applicant who wants to work in a patient/public environment, have good telephone and keyboard skills, enjoys a varied job role, and is flexible in an approach to work. You will need to have a good understand of confidentiality and what that means in a healthcare setting. In return we will support you through your qualification and ensure you have a good grounding to further your career.Working Hours :Surgery hours are Monday – Friday 8.00am – 7.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Combine autonomy with the support of a leading practiceAttractive benefits and financial remunerationOpportunity to participate in research and clinical trialsWhere you’ll be working You will be working with a leading private provider of cardiology services whose mission is to advance care and reduce the impact of heart disease in Australia through individualised care, research and world leading outcomes. You will be joining a collaborative network of over 100 Cardiologists across >70 locations in both metro & regional areas, treating over 250,000 patients annually. The provider’s National Imaging Program is extensive and each day they deliver world class non-invasive testing volumes of: ~485 Clinic Based Echo’s ~110 Clinic Based Stress Echo’s ~35 CTCA’s ~275 ‘Satellite’ Echo’s You will have support from day one to establish a brand new practice and while you retain clinical independence, you’ll benefit from local and national management support and initiatives, including a local management team to handle daily operations, allowing you to focus on medicine. As part of this provider’s network, you will participate in national clinical working groups and education meetings and will have opportunities to participate in groundbreaking clinical trials, research projects, data and innovation initiatives aimed at shaping the future of cardiology. This practice is in a designated DWS location. Where you’ll be living Nestled in the heart of the Blue Mountains, this region offers a unique blend of natural beauty and community charm. Wake up to misty mountain views and fresh, crisp air. Weekends are yours to explore: hike through lush rainforests, discover historic sites, or simply relax by cascading waterfalls. Excellent schools, both public and private, cater to families, while the friendly community fosters a strong sense of belonging. The town's vibrant arts scene, including live music and theater, adds to its cultural richness. Whether you're seeking adventure, tranquility, or a strong sense of community, this region provides the ideal setting for a fulfilling lifestyle. Salary information Cardiologists can expect an excellent remuneration and benefits package including a guaranteed base salary for the first year, reimbursement for indemnity insurance and long term value creation opportunities through doctor share plan Requirements Fellowship of the Royal Australian College of Physicians (FRACP) or equivalent. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to Consultant Imaging Cardiologist jobs in NSW join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now!....Read more...
Join the largest specialized private Cardiology practice in Western SydneyAttractive benefits and financial remunerationWork alongside a great team of reputable Cardiologists Where you’ll be working You will be working with a leading private provider of cardiology services whose mission is to advance care and reduce the impact of heart disease in Australia through individualised care, research and world leading outcomes. You will be joining a collaborative network of over 100 Cardiologists across >70 locations in both metro & regional areas, treating over 250,000 patients annually. Following a period of substantial growth, including commencement of onsite CTCA capability, this practice is expanding. The practice provides comprehensive cardiac care including consultations, non-invasive heart tests and procedures and is home to a collegial team of sub-specialised cardiologists. The position available is up to 0.6 FTE. This practice is not in a designated DWS location. You will have support from day one in this well-established practice and while you retain clinical independence, you’ll benefit from local and national management support and initiatives, including a local management team to handle daily operations, allowing you to focus on medicine. As part of this provider’s network, you will participate in national clinical working groups and education meetings and will have opportunities to participate in groundbreaking clinical trials, research projects, data and innovation initiatives aimed at shaping the future of cardiology. Where you’ll be living Located 10 kilometres west of the Sydney CBD, you’ll have a choice of world-class suburbs to call home. In your time off, you can explore the eclectic local shops, cafes and markets, catch a live music show, or enjoy a leisurely picnic by the Cooks River. The area is home to a range of highly regarded public and private schools, and a variety of parks and playgrounds, perfect for families. With its convenient location, excellent transport links, and strong sense of community, Sydney's inner west offers the best of both worlds. Salary information Cardiologists can expect an excellent remuneration and benefits package including a guaranteed base salary for the first year, reimbursement for indemnity insurance and long term value creation opportunities through doctor share plan Requirements Fellowship of the Royal Australian College of Physicians (FRACP) or equivalent. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to Consultant Cardiologist jobs in NSW join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now!....Read more...
Appointments, scheduling, and capacity management:
To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals
To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc
To plan ahead and to reschedule workload, when necessary, to ensure that the unit capacity is optimally utilised
To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy
Clinic management:
To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability
To pre-prepare all clinics
To manage overbooking of chemotherapy prescribing clinic
To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions
To arrange extra prescribing and treatment clinics to meet unusual levels of patient demand, for example after bank holidays
Tracking chemotherapy prescriptions, from confirmation to release of treatment and liaising with pharmacy regarding chemotherapy releasing status and to keep patients and nursing staff informed
Reception Duties:
To meet and greet all patients and visitors to the MDU and Centre for Urgent Care in a professional, courteous, and friendly manner
To deal calmly and sensitively with vulnerable patients and a range of difficult situations
To deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone
To communicate effectively with patients in relation to their use of services on the MDU, guiding patients around the Unit on arrival
To deal proactively and effectively with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Patient Service Administrator
Medical Secretary
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
· Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.
· Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.
· Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.
· Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.
· Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage.
· Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up.
· Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff.
· Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.
· Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.
· Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
· Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call
· Attend all statutory training courses as required.
· Interaction with colleagues in the reception, secretarial and admin team
· Reports to Team Leaders/ Deputy Practice Manager
· Liaises with nursing team and medical/clinical personnel
This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.Training:Business Administration Level 3 Apprenticeship alongside internal training on policies and procedures.
Training delivered by Access Training through a mixture of projects, training workshops and one-to-one support.Training Outcome:The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship. The current Reception Team Leader started as an Administration apprentice.Employer Description:As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area.Working Hours :37.5 hours per week (Monday-Friday) working on a rota basis between 7.45am and 6.30pm. Consisting of 3 x 10 hour days, 1 x 7.5 hour day and a rotating day off.Skills: Communication skills,Attention to detail,Organisation skills,Creative,Initiative,Calm in stressful situations....Read more...
This is an exciting opportunity within a small and friendly doctor’s surgery for an apprentice to learn all aspects of the surgery’s Administration and Reception duties.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining security in accordance with Practice protocols, when necessary
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste collection companies
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This list is not exhaustive.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Great potential to progress into a permanent position for the right candidate.Employer Description:Maybush Medical Centre is a well-established practice that has operated in the locality for over 100 years. The original surgery was situated in a small terrace property at the head of Regent Street in Belle Vue, until it moved into new purpose built premises on Portobello Road in 1997. In 2019, the premise was extensively renovated to bring the then outdated building up to new modern healthcare standards
We have approximately 9,000 registered patients, and we are 1 of 37 GP Practices in the district of Wakefield caring for a total population of more than 3300,000 residents, some of which are the most deprived neighbourhoods in the UK with a lower than average life expectancy.
The Practice has seen many changes in GP partnerships over the years, but in December 2017, Dr A Hayat & Partners acquired the NHS contract and are now responsible for the leadership and management of the business which operates as Maybush Medical Centre.Working Hours :Monday to Friday; 30 hours a week on a two-week rota
Week one 12:00 - 18:30pm (inc 30 min break)
Week two 08:00am - 14:30 (inc 30 min break)Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record,Caring,Can Do Attitude....Read more...
