This is the perfect opportunity for a portfolio General Practitioner (GP) with an interest in lifestyle medicine. We are partnered with a private healthcare provider which is changing the health assessment space through the adoption of proprietary technology. The clinics are at the forefront of preventative healthcare, applying cutting edge technology to shape cardiovascular and dermatological clinical diagnosis in a next generation clinical setting creating a unique patient experience.
In order to support the Manchester clinics demand, we are seeking a MRCGP qualified Doctor who is passionate about delivering a new screening / assessment model which will empower patients to take a proactive approach to improve their health outcomes.
The Candidate:
You are both GMC registered and MRCGP qualified.
You thrive in a people-first environment, passionate about offering the highest quality service to each and every person you see.
Excited about driving technological innovation in healthcare with an interest in lifestyle medicine.
A team player who ‘buys in’ to a wider company culture and how their actions impact on wider cohesion and success.
Some flexibility in working arrangements - the clinics operate until 21:00 weekdays, and 08:30 - 17:30 on a Saturday.
To support the clinical rota it would be advantageous if applicants had some flexibility to work one late (12:00-21:00) shift during the week and prepared to cover one Saturday clinic per month.
The Role:
You will play a central role; ensuring patients have a smooth and memorable experience.
Working as part of a wider clinical team, you will assess the personal assessment results and provide meaningful explanations.
You will work with the patients to create personalised lifestyle plans to improve health outcomes.
Collaborate with multidisciplinary team to ensure improved patient care.
Salaried role: Flexible to full or part-time.
The Company:
Innovative health-tech organisation re-imagining a healthcare system where early detection and prevention are at the forefront.
High-growth phase of the business as they continue to launch across the UK.
Remuneration:
Our client is committed to securing the services of the right candidate and is flexible with regards to the remuneration package available. Zest Scientific is working to a strict deadline so in order to be considered for this opportunity please apply now and your application will be reviewed immediately.....Read more...
Replenishing stock, keeping shelves and shop area tidy
Stock management and ordering from wholesaler (via computer after training). This also includes receiving stock delivery and putting away stock. Periodic date checking of stock
Cleanliness of the shop – cleaning shelves, counter, floor etc.
Cleanliness of other areas of the shop will be followed on a cleaning rota
Liaising with the doctor surgery – collecting prescriptions and keeping good working relations with the surgery staffAfter training, being able to prepare patient prescription collection list, order prescriptions for patients via phone/walk-in.
After training, being able to use the Pharmacy labelling system and other company software
Sign up patients for repeat prescription serviceAfter training being able to sell OTC medicines with advice
Dealing with customer queries, face to face and over the phone.
Maintain a professional manner at all times
Serving customers, operating cash register and taking credit card payments
Ordering dispensary stock, putting away dispensary stock and periodically date checking
All processes involved with dispensing of prescriptions
This includes using the Electronic Prescription Service
With the ever changing roles in pharmacy we would expect you to adapt to such changes and take on new roles to help meet the needs of the business
Training:Level 2 Pharmacy Assistant Apprenticeship Standard:
A competence based qualification i.e. NVQ/QCF
A knowledge based qualification i.e. Technical Certificate
Employer Rights & Responsibilities
Personal Learning & Thinking Skills
You will be required to attend our Matthew Boulton College 1 day per week
Training Outcome:
Potential progression at Manor Pharmacy into a Level 3 Pharmacy Technician role
Employer Description:Manor Pharmacy is a community pharmacy based in Walsall offering NHS prescriptions in-branch and for local home delivery. Manor Pharmacy also offers clinical services provided by friendly and qualified pharmacy staff.Working Hours :Monday - Friday, 9.00am - 5.00pm. 1 hour unpaid lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To answer telephone calls and reception desk queries promptly and professionally
To coordinate appointment requests for urgent, same-day, future and home visit appointments
To resolve a wide variety of patient queries received by telephone, in person and in writing
Identify urgent matters and refer to the clinical team/duty doctor as appropriate
To deal with patient concerns in a calm and professional manner
To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
To assist the practices teams with clerical and administrative duties as may be reasonably required
To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
To work as a positive and supportive team member, providing cover for similar posts as required
Training:
Level 3 Apprenticeship in Business Administration
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+
You will learn the knowledge, skills and behaviours related to the apprenticeship standard
Training will take place within the workplace supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored
Training Outcome:Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.Employer Description:Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends.Working Hours :36 hrs/week (shifts may vary daily between 8am & 6pm. 6hrs of dedicated learning is included in these hours).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Provision of Reception Service
Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors
Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same
Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures
Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch
Retrieve and assist in the production of pathology test requests for phlebotomy
Operation of the Practice Telephone System
Ensure that telephone system is operational at the beginning of each day
Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice
Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff
Operation of the Practice Appointment System
Efficiently operate appointment systems
Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record
Admin Tasks
Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following:
Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc.
Produce standard patient letters/emails as per requests from clinical staff
maintaining patients records, undertaking practice audits or complying with its contractual requirements
Training:The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, they will attend an online lesson one day per month. Training Outcome:There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.
Employer Description:Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.Working Hours :Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturday’s, on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Primary Duties and Responsibilities:
Patients:
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt, and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry – processing and recording information in accordance with practice procedures
Taking messages and passing on information
Complete workflow tasks within agreed timescales. This may include any of the following areas:
Cytology- recalls and entering results
Processing and allocating Pathology results
Immunisation recalls (including childhood immunisations)
Scanning medical information to patient records
Allocating workflow to doctors
Read coding medical information
Processing out of hours information received electronically
Updating records when a patient is deceased
Processing online prescription requests
Processing hospital discharge letters
Processing scanned workflow from the doctor
Deduction of patients
Recalls of chronic disease managemen
Processing tasks in Systm One
Processing insurance report/medical records requests
Medical Records:
Management of Medical Records.
Ensure records are kept neat and tidy and in good general repair.
Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:
On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.
All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.
The successful candidate will complete all mandatory training required for the role and participate at in house training.
Regular meetings will be held with the supervisor, line manager and course tutor.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Progression available into other roles such as Receptionist, Medical Secretary, Clinical Coder, Central Administrator, iHeart Administrator.Employer Description:BHF manages the Barnsley Primary Care Network (PCN), which is made up of 32 GP practices, and we also run the iHeart Barnsley out of hours GP service.Working Hours :Monday to Friday between the hours of 08:00 hours and 18:30 hours dependent on the requirements and opening hours of the GP practice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Purpose
Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation.
Responsibilities
Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy.
To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing.
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme.
Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.
Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs.
Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations.
Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Knowledge
Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords.
A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector.
Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.
Knowledge of the services provided for households who are in housing need.
General knowledge of good property standards and common building problems.
An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money.
Skills
Ability to work as part of a team and take initiative with own cases.
Ability to promote and develop effective joint working practices across services.
Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions.
Ability to maintain databases and work effectively with IT systems.
Ability to meet performance targets and deliver positive outcomes.
Required
Must have Basic DBS.
Experience of effectively working with landlords, letting agents and other accommodation suppliers.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of working effectively with private sector landlords and/or within a homelessness context.
Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets.
Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need.
....Read more...
