Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
QA Engineer - World’s First Marketplace For Live Experiences - Bristol
(Tech stack: QA Engineer, Automated, UAT, Selenium, Playwright, ISEB, ISTQB, Test Analyst, Tester, Quality Assurance, QA Engineer)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for QA Engineer (Automated, UAT, Selenium, Playwright) to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. The ideal QA Engineer candidates will have experience in some or all of the following (full training will be provided to fill any gaps in your skill set): automated testing, UAT (User Acceptance), Selenium, Playwright, web-based testing, browser DevTools, Agile, JavaScript, CSS3, HTML5, Jira, .NET, C#. An ISEB or ISTQB or equivalent qualification is preferred.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Bristol, UK / Remote Working
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
NOIRUKTECHRECNOIRUKREC....Read more...
