Helpdesk Administrator - Islington, London - £30 -33,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Islington, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8:30am to 17:30pm Temp - Perm position £30-33,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Janitor - West Dunbartonshire - £13.26 per hour CBW have a new opportunity for a back shift Janitor to join a Facilities company based in West Dunbartonshire. Due to an on-call rotation the successful candidate must have access to transport. Hours (term time only):Monday - Thursday 16.30 - 21.30Friday 16.30 - 21.30Saturday 08.30 - 12.30 Key Responsibilities:Open and close facilities in accordance with required school occupancy times.Carry out internal and external checks of the building and report faults to Help Desk such as damaged tiles, leaks etc.Oversee club lets within the schools in the eveningEnsure subcontractors remove all generated waste from site and leave work area clean and tidyEnsure all visitors sign in and out of site and to include control of keysEnsure Site Induction has been carried out for all contractors and visitorsEnsure the operation of the school is compliant at all times.Ensure all objectives meet the client’s expectations.Assist Facilities Manager / Operations Supervisors with any other required dutiesTo be considered:Good communication skillsPrevious customer service experienceIT Skills Friendly and approachable manner Previous maintenance experience would be preferred Driving license / access to transportLive within 30 minutes of West Dunbartonshire due to on-call rota. Package:Hourly rate : £13.26 per hour OT available - 37-48 hours paid at 1.5 and after 48 hours paid at x2 On-call 1 in 3 at £100.21 plus £16.32 disturbance rate plus hour on site if on callHolidays 25 plus 8 bank holidays Excellent pension contributions Full sick pay ....Read more...
Contract Support Administrator - City of London - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
As a IT Solutions Technician Apprentice, you will gain experience in:
IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting
What you will bring to the role:
A professional approach to work, and willingness to work in a fast-paced environment.
Strong interpersonal and communication skills.
Good team working skills, demonstrating cooperation and flexibility.
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging.
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.Training:Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.Employer Description:As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Helpdesk Administrator - Glasgow - Salary up to £26,500 CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:Up to £26,500Private Health Care28 days holiday Company pension ....Read more...
Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000 CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:£27,000Hybrid opportunity25 days holiday plus bank holidays Company pension....Read more...
2nd Line IT Support Engineer
2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex
(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)
In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.
A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.
Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential.
All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:
Stock worth £15,000. The stock would be in their parent company (a multi-billion dollar company). You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.
30 days holiday (plus 8 UK Bank Holidays).
Flexible working hours
An early finish on Fridays that fall in the months of June, July and August.
£4,000 training allowance including attendance of Microsoft events and conferences.
4 days a month innovative time.
Free gym membership including yoga sessions.
Summer BBQs.
Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.
Location: Horsham, West Sussex, UK. Please note you will be expected travel to various offices hence you will require a valid driver’s licence.
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
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