Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
Help maintain accurate job records and manage ticketing systems.
Provide friendly and professional front-desk support to walk-in customers.
Support stock management and basic workshop organisation.
Assist with client onboarding to Microsoft 365, including account setup and licensing.
Learn to manage users, groups, and permissions within Microsoft 365.
Help troubleshoot common email, Teams, and OneDrive issues.
Support security administration including MFA, password resets, and compliance checks.
Shadow senior staff in resolving client tickets and projects.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.Employer Description:Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Assist with laptop and mobile device setup, imaging, and installation as needed
Install software applications and apply updates
Review, prioritise, and respond to Service Desk tickets using defined recording practices
Assist colleagues with administration, troubleshooting and security functions in all areas of IT
Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
Set up and maintain active directory-user accounts and security groups
Support with Change Management
Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills....Read more...
Are you currently in a sales or recruitment role? Do you enjoy autonomy and uncapped earning potential? Joining Charles Hunter Associates might be for you.
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
Duties to include but are not limited to:
Working as a mobile Gas/Mechanical engineer across the county of Cornwall delivering planned (scheduled) preventative maintenance and responding to routine and emergency reactive calls received via the contract Help Desk.
Learning and using Safe Systems of Work & HSAW Act 1974 in the delivery and completion of all work(s).
Assisting the Mobile Engineer in the completion of jobs including mechanical and small fabric.
Meeting and working with a diverse range of council customers excluding housing and schools.
Working with the Council’s Computer Aided Facilities Management (CAFM) Concerto software receiving and updating jobs using hand-held technology.
Training:
You will be working towards a Level 3 Plumbing apprenticeship standard.
You will receive support from an assessor and an apprenticeship advisor.
You will be required to attend Cornwall College Camborne on a weekly basis.
Training Outcome:Possibility of progression to full time employment on the Lorne Stewart Cornwall Council TFM Contract.
Lorne Stewart Facilities is a personal non-hierarchical organisation. We provide training and mentoring but encourage ideas, innovation and empowerment. The organisation is an ideal place to get noticed for the right reasons, learn, add value and progress.Employer Description:Lorne Stewart is one of the UKs leading independent building services companies. The group provides a range of specialist skills harnesses through our mechanical and electrical, facilities and offsite modular design and construction business. We provide customers with high quality building service solutions throughout the construction and operation of all building assets.
Lorne Stewart Facilities provides facilities management services including operation and maintenance of an extensive range of buildings and properties in diverse business sectors including transport, commercial, public and residential.
In April 2022, Lorne Stewart Facilities was awarded a five year contract to provide Total Facilities Management (TFM) services to Cornwall Council. This contract is county-wide for all Council owned and leased- properties excluding housing and schools.
Lorne Stewart Facilities working with Corserv Facilities Ltd provides the Council with statutoryWorking Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The role can be varied and typically may include (but is not limited to):
Programming and operations in connection to the 3D metal printer
Programming the industrial laser systems using CAM (Computer Aided Manufacturing) software which operates the 6-axis machinery that completes component repairs and welds new parts
Putting together project plans, liaising with suppliers and ensuring all work is carried out on time for customers
Working with customers using online meetings, by phone, email and in person
Reverse engineering, using non-contact measuring systems and specialist computer software, to produce electronic models of parts. These then feed into the CAM programming
Working with metallography lab equipment including a cutting saw, mounting samples, microscopes (and associated software) to produce an image on screen of what each piece of metal looks like
Compiling material analysis reports for internal and customer use
Writing and developing documentation linked to our ISO9001 accreditation - including producing instruction sheets and risk assessments
Producing quotations / proposal bid writing
There will be some tidying/cleaning expected as part of this role
There may be the opportunity to gain a licence for driving a forklift and use this as part of on-site operations
Training:The apprenticeship is delivered both remotely and on-site at our Brayford Pool campus (University of Lincoln. Brayford Pool, Lincoln, Lincolnshire, LN6 7TS).Training Outcome:Upon completion the Apprentices will progress from a Degree Apprentice Project Engineer to a Project Engineer role. The apprentices will also have further training and development opportunitues during and after the apprenticeship. Employer Description:An exciting opportunity has arisen to join our Engineering team at Laser Additive Solutions (LAS). LAS are an Advanced Engineering company specialising in the following laser processes: welding, cutting, hardening and 3D metal printing (Additive Manufacturing). As a Project Engineer Degree Apprentice you will become involved in undertaking research and development and/or production work for a wide range of sectors. The role can be varied as we are an SME, and you will need to work well in a team. The role typically may include (but is not limited to) undertaking practical and/or design work, bid writing, quotations, working with customers or partner organisations or subcontractors at various points throughout the enquiry and project cycle, tidy and clean the workshop areas, answering the phone and supporting and learning from other engineering staff. You will be in a role that can be practical “hands on” and “problem solving/thinking”, alongside undertaking tasks which may be desk based, to deliver against a project. We have other engineers to support and help you in your development and we hope you will consider applying to join our fantastic team.
LAS are based across 3 buildings within a very short distance of each other – with staff normally accessing all buildings regularly throughout a typical day.Working Hours :Monday - Friday, 38 hours. Working start and end times to be confirmed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week.....Read more...
