You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
The IT Service Desk Apprentice will be responsible for the following duties:
Report to the Service Desk Lead
Complete all apprenticeship work in line with standards
Attend and complete off the job training and record appropriately
Complete all your learning activities, assignments, and exams
Take part in regular progress reviews with employer and training provider
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Ensure all issues are properly logged in line with company procedures
Prioritise and manage several open issues at one time
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.Employer Description:We’re a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, we’re happy to help.Working Hours :Monday to Friday (09.00 - 17.00)
Some flexibility may be required to meet operational needs.Skills: IT skills,Customer care skills,Problem solving skills,Proficiency in English,Excellent communication skills,Cool tempered,Tech savvy....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:
Customer Service Practitioner Level 2
Training Outcome:
Upon completion there may be an opportunity for a full-time position
Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30- 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Senior Administrator – Engineering / Infrastructure Team Location: Morgate, LondonFull-time | PermanentSalary: £30-33,000 per annum Are you an experienced Senior Administrator with a background in engineering or facilities management? Do you enjoy leading a team, supporting senior management, and keeping operations running smoothly behind the scenes? We’re working with a leading organisation in the infrastructure and engineering sector who are looking for a confident, proactive Senior Administrator to join their team. This is a fantastic opportunity for someone who thrives in a busy, technical environment and enjoys a role with real variety and responsibility. The Role As Senior Administrator, you’ll play a key role in supporting the Infrastructure Management Team and overseeing a small team of administrators. You’ll be responsible for ensuring all administrative, commercial, and reporting processes are accurate, efficient, and compliant. Your key responsibilities will include:Line management of Administrator(s), including training, performance, and development.Providing comprehensive administrative support to the infrastructure management team.Managing commercial reporting, purchasing, invoicing, and budget validation.Overseeing Help Desk operations and acting as a key interface for suppliers and contractors.Collating, validating, and presenting KPI, SLA, and performance metrics.Maintaining compliance and statutory records, including property logbooks and testing certification.Managing onboarding, holidays, sickness, and expenses across the team.Ensuring the IWMS and Help Desk systems are maintained and fully operational.Supporting Health & Safety, well-being, and team training initiatives.Acting as a point of escalation for all third-party administrative tasks.This role combines team leadership with hands-on administration — ideal for someone who enjoys variety, structure, and responsibility. About You We’re looking for a confident, organised, and detail-focused individual who enjoys managing people and improving processes. You’ll need to be comfortable working in a fast-paced environment, supporting both operational and strategic goals. You’ll bring:City & Guilds Level 2/3 (or equivalent) in Business & Administration.IOSH Managing Safely qualification.Experience in an engineering, facilities management, or technical administrative environment.Strong Microsoft Office skills (Word, Excel, PowerPoint).Excellent communication and organisational skills.The ability to prioritise effectively and remain calm under pressure.Experience managing or supervising a small team.Why Apply?Join a respected and supportive organisation with a collaborative culture.Enjoy a varied role where no two days are the same.Develop your leadership skills while making a real impact across the business.Interested?If this sounds like the right next step for you, please apply today or contact Abbie at CBW Staffing Solutions for a confidential chat.....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
Help maintain accurate job records and manage ticketing systems.
Provide friendly and professional front-desk support to walk-in customers.
Support stock management and basic workshop organisation.
Assist with client onboarding to Microsoft 365, including account setup and licensing.
Learn to manage users, groups, and permissions within Microsoft 365.
Help troubleshoot common email, Teams, and OneDrive issues.
Support security administration including MFA, password resets, and compliance checks.
Shadow senior staff in resolving client tickets and projects.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.Employer Description:Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
What You’ll Do at UA92As a Cyber Security Apprentice, you’ll be right at the heart of our IT and Cyber function. You’ll:
Support the UA92 Service Desk, helping staff and students with technical issues
Learn how to monitor, protect and defend systems against threats.Get involved in incident response, supporting investigations and helping to strengthen defences
Work alongside experienced professionals, seeing first-hand how cybersecurity underpins everything we do
Gain exposure to cutting-edge tools and techniques that protect data and keep systems secure
Training:You’ll spend 4 days a week working at UA92 in our Digital Services team, gaining hands-on experience, and 1 day a week learning with UA92’s expert team, developing your knowledge and skills step by step.Training Outcome:
Cyber Security Technician
Employer Description:UA92 actively seeks diverse, bold, and compassionate talent who thrive in inclusive environments and want to make a meaningful impact. At UA92, We Care, We’re Inclusive, and We’re Brave & Bold, and we’re looking for someone who shares these values.Working Hours :Monday to Friday between 8am to 6pm, shifts, may work evenings and weekends to help out with open days and events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist with laptop and mobile device setup, imaging, and installation as needed
Install software applications and apply updates
Review, prioritise, and respond to Service Desk tickets using defined recording practices
Assist colleagues with administration, troubleshooting and security functions in all areas of IT
Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
Set up and maintain active directory-user accounts and security groups
Support with Change Management
Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills....Read more...
Electrical Shift Lead - Glasgow - Salary up to £44,000 DOE CBW have a new opportunity for an experienced Electrical Engineer to join a leading facilities provider on a large static site in Glasgow City Centre. You will be responsible for maintaining the operational reliability of plant and associated electrical systems, adhering to health and safety regulations, and ensuring that all quality assurance procedures are fully observed. This position is on a shift basis including days and nights. Key Responsibilities:Lead the engineering team during your shift, ensuring smooth operations and effective handovers.Carry out planned preventative maintenance (PPM) in accordance with schedules to maintain operational reliability.Respond promptly to electrically related reactive maintenance issues and help desk requests.Conduct technical surveys of plant and systems, reporting findings to the Engineering Shift Manager (ESM).Produce material lists and estimates for minor works as required.Ensure all maintenance activities comply with Health & Safety statutory requirements and Quality Assurance procedures.Supervise trades and coordinate team activities to ensure effective issue resolution and continuous improvement.Support ongoing training programs and assessments to develop team skills and meet service performance objectives.Person Specification:Fully electrically qualified: 18th Edition, NVQ/C&G Electrical Installations, AM2, and Electrical Apprenticeship.City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognised equivalent.I.E.E Registration (17th or 18th Edition) or recognised equivalent.Prior experience in HV systems and Uninterruptible Power Supply (UPS) operations.Experience with electrical installation work, testing, and inspection.Experience with Building Management Systems (BMS).Strong leadership and team management skills, capable of supervising trades and coordinating shift activities.Excellent electrical and mechanical knowledge, with the ability to complete PPMs and reactive works efficiently.Salary & Benefits:Salary up to £44,000 DOE25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities. ....Read more...
SpiderGroup, believe technology should empower people, not overwhelm them.Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service.Their superpower?They combine tech brilliance with genuine care, creating meaningful connections between people, systems, and ideas.They live by the values:
Integrity - do what's right, even when no one's watching.Inclusivity - Everyone belongs.Proactive - Don't wait for change, make it happen.Nurturing - Lift each other (and clients) up.Innovation - Always curious, always evolving.
Sound like your kind of vibe? Keep reading...What You'll Be DoingYou'll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers' days better.
Diagnose & delight - Troubleshoot issues with Microsoft packages, desktops, and networks like a pro.Communicate clearly - Help customers by phone and email, making even the techy stuff easy to understand.Stay organised - Log tickets, track time, and keep everyone in the loop.Collaborate - Work with a supportive team who've got your back.Advocate for customers - Share insights that help us improve and innovate.Keep learning - Stay curious about new tools, technologies, and trends.
Who You AreThe company is looking for someone who's equal parts tech-savvy and people-smart.You'll fit right in if you:
Have experience in a service desk or tech support environment.Stay calm under pressure (even when the Wi-Fi isn't!).Love solving problems and making people smile.Communicate clearly, confidently, and kindly.Are organised, proactive, and keen to keep improving.
If you've ever been told you "make tech make sense," this is your moment!What You'll Get
A team that genuinely cares about you and your growth.Opportunities to learn, experiment, and innovate.The satisfaction of turning tech frustration into customer happiness.A workplace where inclusivity, honesty, and support aren't just buzzwords.Oh, and a chance to be part of a company that's rewriting what "IT support" means.
Ready to Jump In?If you're ready to combine your technical know-how with your people skills, and want to do it in a place that values Integrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you!Please attach your CV to the link provided and we will be in direct contact. ....Read more...
