Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
JOB DESCRIPTION
Title: SharePoint Help Desk Specialist
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Design, implement, and manage SharePoint solutions that enhance collaboration and productivity across Carboline. Support internal teams SharePoint sites for various departments, conduct training courses according and create effective applications and workflows.
Essential Functions:
Design, develop, and maintain SharePoint sites, lists, libraries, and workflows to meet business needs Collaborate with cross-functional teams to gather requirements and provide technical solutions that align with organizational goals Implement best practices for SharePoint governance, security, and compliance Provide ongoing support and training for end-users to maximize the effectiveness of SharePoint tools Monitor and troubleshoot SharePoint performance and issues, ensuring optimal user experience Stay current with SharePoint updates and enhancements, evaluating their potential impact on existing solutions Conduct virtual classes on SharePoint functions, features, and best practices for new and current employees Support 8x8 (voip) phone system support and user set up Provide Level 2 help desk support for internal and remote users Backup for Azure user environment, including creating and deleting users, managing access, in tune management Perform additional duties as assigned Commit to the Company's safety and quality programs
Requirements:
3+ years working with SharePoint, including site design, development, and administration. Proficiency in Power Automate for workflow automation, or similar programs. Experience with SharePoint Framework (SPFx), JavaScript, and REST APIs. Proficient in utilizing SharePoint features such as lists, libraries, pages, and workflows. Relevant certifications, such as Microsoft Certified: SharePoint Associate or similar, preferred.
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental requirements are associated with this position. Periodically lifts up to 40 pounds.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online!....Read more...
Working closely with the marketing, sales, presales and technical teams in the office to help each other hit sales goals
Undertake and maintain various technology partner sales enablement courses to understand partner processes from deal registration to understanding the USPs of solutions to present them correctly to prospects
Gather knowledge of how our portfolio of solutions support different organisations, the benefits and features of these to ensure effective positioning
Leveraging a variety of tools to support the management of the sales cycle including our ERP and CRM solutions and others
Continuously manage, engage and report on our pipeline while having a clear understanding of the sales cycle and qualification stages
Support the quotation and proposal stages of the sales cycle from deal reg to pricing to proposal and presentation stage
Sharing ideas and best practices with the team to contribute to growth
Follow-up leads to qualify, nurture and mature via email, socials and calling
Training:
Gains a IT Technical Salesperson, level 3 qualification
The training provider is Cirencester college
Training Outcome:Successful apprentices will get the opportunity to progress with the Sales and Marketing areas of the business.Employer Description:Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, they have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.
Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.Working Hours :Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm, with one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multitask....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
