Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery
Where appropriate you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the marketing team
Employer Description:Citizens Advice nationally is a charity which includes nearly 1,000 national staff working in one of the 6 national offices, as homeworkers or as part of the Witness Service from over 240 courts across England and Wales along with a further3,000 Witness Service volunteers Local Citizens Advice are all independent charities, delivering services from over600 local Citizens Advice outlets, over 1,800 community centres, GPs’ surgeries and prisons. The network does this with 6,500 local staff over 23,000 trained volunteers. Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Organisation skills,Customer care skills,Analytical skills....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
As a IT Solutions Technician Apprentice, you will gain experience in:
IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting
What you will bring to the role:
A professional approach to work, and willingness to work in a fast-paced environment.
Strong interpersonal and communication skills.
Good team working skills, demonstrating cooperation and flexibility.
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging.
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.Training:Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.Employer Description:As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power backup supply
Supporting experienced engineers to keep BT's network up and running, ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College
You'll be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities
Alternatively, there are other roles with specialism in power policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hrs, Monday - Friday.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical....Read more...
As a member of the council's ICT Service Desk team, your main jobs and duties will consist of:
Logging all staff IT issues
Dealing with enquiries from customers (face to face, via the telephone, email, etc).
Offer appropriate IT troubleshooting, advice and guidance through relevant training
Ensure that all requests are logged appropriately, and workload is managed effectively
Ensure that priority setting and escalation procedures are applied effectively
Effective use of knowledge base and other systems to retrieve and update information accordingly
Working closely with the supervisor to ensure effective use of working week
Training:At the end you will gain a Level 3 Information Communications Technician apprenticeships standard. This will include any Functional Skills as appropriate.
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality and Diversity.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday - exact hours to be confirmed by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Reliable and trustworthy,Self-motivated,Positive and enthusiastic,Able to follow instructions,Maintain confidentiality....Read more...
