Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls –taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting Technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues, solutions, and sales opportunity progress by creating cases within the company's help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as the first response to all incoming support tickets
Make sure that client documentation is well-maintained
On-site visits to our clients' offices to help them with IT
Continue your education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
Other duties as assigned from time to time.Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:We work with law and accounting firms every day.
We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues, solutions, and sales opportunity progress by creating cases within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients.Other duties as assigned from time to time.Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with Higher level apprenticeships are also available.Employer Description:We work with law and accounting firms every day.
We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Carries out routine IT support tasks as set out in the maintenance plan by line manager
Checks the service desk for tickets assigned by the system, and actively picks up others when able
Supports the resolution of IT support issues from the service desk, ensuring the users are able to return to normal operation as rapidly as possible
Assists in carrying out planned changes to the academy system as required
Carries out any scheduled works (such as patches) as directed
Carries out any routine checks and maintenance tasks on the system as directed
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Online training with a qualified coach from Baltic
Training Outcome:
Potential for a full time role upon completion
Employer Description:We broaden the horizons of young people by inspiring students to become their confident, academic best via an education that creates academically gifted, confident, well-rounded young people in the classroom, in the workplace and in their communities.
We are driven to provide our young people with access to a world-class education and enrichment experiences. Our students benefit from a wealth of opportunities to develop, learn and lead. From the classroom to cultural visits, sports, music and arts and engaging with our local communities, the rich and varied experiences we create help fuel ambition and unlock potential. The education and experiences we offer equips our young people with the leadership skills, team spirit, resilience and confidence to become outstanding citizens. They are looking for an IT Apprentice to join the team!Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.
The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.
This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.
Duties and key responsibilities:
Provide first-line technical support via phone, email, and in person.
Troubleshoot hardware and software issues logged by end-users.
Log and track support requests using the service desk ticketing system.
Create and support Microsoft 365 user accounts.
Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
Support software deployment, updates, and patching across the network.
Help manage user accounts, permissions, and group policies in Active Directory.
Monitor and respond to alerts from system monitoring tools.
Support the team in maintaining IT documentation and asset records.
Learn and apply IT best practices and security protocols.
Travel to other Cory sites across London required.
Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.
Training Outcome:A full-time position as an IT Support Technician is available on the successful completion of the apprenticeship.Employer Description:Cory is one of the UK’s leading waste management and recycling company. We operate one of the largest energy from waste facilities in the United Kingdom, with a unique river-based infrastructure on the Thames for delivering waste.
The company currently works directly with eight London Boroughs, including Hammersmith and Fulham, Lambeth, Wandsworth, Bexley, Tower Hamlets, the Royal Borough of Kensington and Chelsea, Barking and Dagenham, and the City of London.
Cory is currently investing more than £900 million in its operations and river infrastructure over the coming years. This includes the planned Riverside 2 energy from waste facility next to the company's existing energy from waste facility in Belvedere and a new Transfer Station in Barking, which will be the largest in the UK.Working Hours :Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.Skills: Communication skills,Problem solving skills,Genuine interest in IT,Windows operating systems,Word, Excel, Outlook,Customer service skills,Extremely punctual & reliable,Proactive and responsive,Willingness to learn....Read more...
Join our IT team in a precision engineering and fabrication business serving aerospace, defence, and power sectors. A great opportunity to kickstart your IT career with hands-on experience across all areas of IT services and technologies.
As our IT Apprentice, you'll be an essential part of our front-line support team, helping users resolve day-to-day IT issues across a wide range of technologies and platforms. You'll gain hands-on experience working alongside skilled professionals, building valuable knowledge to launch your IT career. Beyond core support tasks, you'll explore on-premise networking, server systems, cloud platforms like Office 365, Azure, and AWS, and advanced CAD/DNC solutions used in manufacturing. You'll also have the chance to travel across our UK sites in Derby, Alcester, and Welwyn Garden City.
Day-Day Responsibilities:
Assist in providing first-line IT support to users across the business
Log and manage support tickets using the service desk system
Assist with hardware and software installations, upgrades, and troubleshooting
Support the maintenance and monitoring of network and server infrastructure
Participate in cloud and virtualisation projects
Help implement and maintain cybersecurity tools and practices
Contribute to the migration of legacy systems to modern platforms
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 15 month apprenticeship you will have gained your Information Communications Technician (Level 3) qualification. If required, you will also have completed Functional Skills in English and maths.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We are a leading partner in precision engineering, delivering trusted performance and quality to our customers.
Guided by our RISE Values, we provide an environment that empowers our employees to build trusted relationships and deliver sustainable high performance through innovation and collaboration.
Respect – We respect each other and assume positive intent
Integrity – We act with integrity, demonstrating honesty, consistency, and trustworthiness
Safety – We prioritise the health, safety and wellbeing of ourselves and others.
Excellence – We strive for excellence in everything we doWorking Hours :Monday-Thursday (7AM-4PM) Friday (7AM-12PM)Skills: IT skills,Attention to detail,Organisation skills,Communication skills,Problem solving skills....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk.
What you'll learn:
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Safeguarding Responsibilities:
To know the identity of the School’s Designated Safeguarding Lead and Deputy
To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure
To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements
Attend training relating to the Safeguarding of Children
Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued
Create safe and secure learning environments
The school is committed to safeguarding and promoting the welfare of children and young people and has a range of policies and procedures in place which promote safeguarding and safer working practice across the School. We expect all staff and volunteers to share this commitment.
We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
