Helpdesk Administrator - South Kensington - £33,000 per annum Are you an organised and proactive Helpdesk Administrator looking to take the next step in your career? We’re recruiting on behalf of a leading facilities management service provider who are seeking a motivated individual to join their team in South Kensington. The RoleAs a Helpdesk Administrator, you’ll be the first point of contact for clients and contractors, ensuring all queries and requests are handled efficiently. You’ll be responsible for logging jobs, coordinating engineers, monitoring service levels, and providing outstanding customer support. Key Responsibilities:Acting as the main point of contact for incoming calls and emailsLogging and tracking reactive and planned maintenance jobsCoordinating engineers and contractors to ensure timely responseProducing reports and maintaining accurate recordsBuilding strong relationships with clients and stakeholdersWhat We’re Looking For:Previous experience in a helpdesk, scheduler, or administrator role (ideally within FM, property, or a related sector)Excellent organisational and communication skillsStrong IT skills and the ability to learn new systems quicklyA proactive approach with the ability to prioritise workload effectivelyWhat’s on Offer:Competitive salary of £33,000 per annumOpportunity to join a leading facilities management service provider with excellent career prospectsSupportive team environment in a South Kensington locationIf you’re a confident communicator with strong coordination skills and want to join a respected company in the FM sector, we’d love to hear from you. Apply online or send your CV directly to Abbie at CBW Staffing Solutions!....Read more...
Facilities Planner/Helpdesk - Glasgow - Salary up to £27,000 DOE CBW are looking for an experienced administrator to provide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment. Key Responsibilities:Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.Monitor progress of work orders, ensuring timely updates and completion within agreed SLA's.Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.Generate reports and provide data to support performance monitoring and facilities audits.Carry out general administrative duties including processing invoices, updating asset registers, and filing.Person Specification:Previous experience in a facilities, maintenance, or helpdesk role.Strong organisational and multitasking skills with attention to detail.Excellent communication and customer service skills.IT literate with experience using helpdesk or CAFM systems.Ability to work effectively under pressure and prioritise workload.Salary & Benefits:Salary up to £27,000 DOE22 Days annual leave plus bank holidaysMonday to Friday - 8am to 5pmCompany Pension Sheme....Read more...
Technical Senior Administrator Hertford £40,000 - £42,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start
Are you an experienced Technical Senior Administrator from an FM, housing or similar background looking to join a growing, family-owned business where you’ll lead a team, work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working.
This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you’re looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role!
Your role as a Technical Senior Administrator will include:
* Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as the main point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe)
As Technical Senior Administrator you will have:
* Strong background in administration or coordination (FM, compliance, social housing is a bonus!) * Leadership skills either proven or ready to step up * Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford, with flexibility for client meetingsApply now or call Billy on 07458163030 for immediate consideration! Keywords: Technical Senior Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, EnfieldThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Assist all departments within GCP with administrative support
Answering incoming calls from suppliers and clients, taking detailed information in a professional and proactive manner, managing client enquiries via Helpdesk email
Working with the Operations team to update Opuz software and upload new clients. This will include uploading site photos from office Whatsapp groups and ensuring all comments regarding daily work is collated and entered onto the system
Responsilbilty for Operations phone as required
Liasing with Operatives and Operations manager re-scheduling of works
Collating information with the Operations team and managing required actions to include client notifications, procurment, arranging of subcontractors, work permits and RAMS/Method statements as required and collations of work reports from internal and external egineers
Develop, track and maintain accurate operational reports and documentation
Preparing documents and sales support information for the commercial team. Assisting with the drafting of presentations, case studies, due dilligence information and other documents requires
Taking and recording minutes of internal meetings
General office duties
Training:On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA):
Knowledge test
Skills test
Oral questioning - underpinned by portfolio
Training Outcome:
We would look to retain someone who proved an asset to the company
We are an SME and flexible in progression
Employer Description:Facilities management company offering soft and hard servicesWorking Hours :Monday to Friday
8:00am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Logical,Creative,Initiative....Read more...
FM Works Scheduler - Gateshead - HVAC Contractor: Commerical CBW Staffing Solutions are recruiting for an FM Works Scheduler, who will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within budget. This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with various teams.This position would suit a Helpdesk Operator/Facilities Administrator, looking to progress into a role within Operations. This is a full time role, based at our client’s site in Gateshead, Tyne & Wear.Package:Competitive salary between £26,000 - £29,000 (depending on experience) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunitiesResponsibilities:Develop and manage detailed schedules for maintenance and repair works, ensuring optimal resource allocation and timely completion of tasks.Coordinate with facilities managers, technicians, contractors, and clients to plan and prioritise work orders.Monitor and track the progress of scheduled works, adjusting schedules as necessary to accommodate changes and unexpected issues.Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.Ensure compliance with health and safety regulations and company policies during all scheduled works.Communicate effectively with stakeholders to provide updates on work progress and address any scheduling conflicts or issues.Assist in the preparation of reports and analysis on scheduling performance and resource utilisation.Requirements:Proven experience in a scheduling or coordination role, preferably within the facilities management or construction industry.Strong organisational and time management skills with the ability to handle multiple tasks simultaneously.Excellent communication and interpersonal skills to work effectively with various stakeholders.Proficiency in using scheduling and facilities management software.Knowledge of health and safety regulations related to maintenance and repair works.Ability to work independently and as part of a team in a fast-paced environment.High attention to detail and problem-solving abilities.Interested? Apply with your full and up to date CV or get in touch with Aaron Rutter at CBW Staffing Solutions.....Read more...
Learn from IT colleagues and apprenticeship training provider, completing all required coursework.
Deliver friendly, efficient first-line IT support to staff, students, and visitors in person and remotely, logging all tasks in the Helpdesk system.
Set up, maintain, and repair IT equipment; escalate issues when needed.
Monitor and manage IT consumables, audiovisual systems, and support school events.
Assist with system compliance, IT policies, GDPR, and health & safety requirements.
Support the Network Administrator with device management, backups, group policy, and workload cover.
Diagnose and repair hardware/software faults; support applications, mail systems, AV, telephony, and peripherals.
Assist with credential management, software installations/updates, antivirus, wireless setup, and access points.
Provide support for cashless catering solutions and asset management.
Help monitor filtering, networking, broadband, and servers where possible.
Support remote access for users and suggest improvements to IT provision.
Create and maintain IT documentation and deliver staff training when appropriate.
Training:
15 - 18 Months. Start as soon as possible.
Apprenticeship level: Advanced - Level 3 (A level).
Information and Communications Technician Level 3 Apprenticeship Standard.
CompTIA A+.
AZ - 900.
Remote Learning.
Training Outcome:Fixed term contract: 15 months.Employer Description:Are you a passionate and committed technology enthusiast with a desire to learn and grow in the IT field? Do you love to challenge ideas, suggest alternatives, and help others get the most out of their technology? If so, we want you to join our supportive team as an IT Technician Apprentice at Onslow St Audrey’s School, part of the Danes Educational Trust.
Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. At Onslow St Audrey’s School, we're dedicated to using technology to enhance teaching and learning, empowering all staff and students with a modern and effective network.Working Hours :Monday to Thursday 8am to 4pm. Friday 8am to 3:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Job Advertising:
Format and publish job adverts on behalf of clients using the Reach ATS platform and external job boards
Review and refine advert text based on internal templates and customer notes
Ensure adverts meet formatting and branding standards
Track publication status and confirm live posting with internal teams
Application Monitoring:
Identify incomplete applications using reporting tools within Reach ATS
Contact applicants via system tools or email to encourage completionRecord actions taken and responses received
Candidate Searching:
Use job board databases to identify suitable candidates for open roles
Apply Boolean logic and structured filters to refine search results
Contact candidates to highlight relevant opportunities and invite applications
Record search outcomes and candidate responses
Customer Communication:
Prepare and send performance update emails to clients regarding job adverts and campaigns
Highlight application numbers, advertising reach, and any recommendations for improvement
Escalate any underperforming roles or client queries to the Advertising Success team
Taking messages and contacting candidates as required
System and Process Support:
Accurately record all activity in internal systems, adhering to internal processes
Support other marketing, helpdesk, or advertising duties as required
Assist with occasional content creation, email campaign setup, or basic social media posting as directed
Training:
Business Administrator Level 3 Apprenticeship Standard
Teaching and learning the skills, knowledge and behaviours within Business Administration
Training Outcome:
On successful completion of your apprenticeship, you will have the opportunity to progress within the business, take on greater responsibilities, and work towards promotion
This role offers a clear pathway for career growth and long-term development within the company
Employer Description:At Reach we believe in people, not just process. We're more than just an ATS Software company, that’s why our intuitive applicant tracking system is just one part of the equation. Alongside our smart and flexible ATS, all Reach clients benefit from added people power. From design and build to implementation and beyond, our customer support and candidate attraction experts are here for you every step of the way. We’re putting the human back into HR, one ATS at a time.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
