Reception Duties:
To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant
To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy
To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor
To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed
To advise patients of relevant charges for private services, receive payment and issues receipts for such monies
To answer general enquiries from both patients and visitors in a courteous and efficient manner
To receive requests for home visits and record relevant information prior to passing to Doctor
To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document
To update information on computer as required. E.g. Change of name / address etc. New patient registrations
To relay information to patients as required by Doctors / Nurses
To check the Amendments and Deductions on the GP Links system daily and take action as necessary
To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate
Management of Appointment Sysstem:
Making appointments on the computer
Ensure total familiarity with the appointment system including regular and incidental variations
Ensure sufficient information is taken to retrieve the correct patient records
Monitor the effectiveness of the system and report any problems or variations to management
Operation of Telephone System:
Receive and make calls as required
Divert calls and take any messages as appropriate
Report any telephone system faults to the Reception Manager immediately
General Duties:
Generally assisting Doctors, Nurses and colleagues etc.
Holiday relief and cover for sickness of colleagues when necessary
Ensure all windows and doors are locked before leaving surgery at the end of the day
Ensure all lights and other electrical equipment is switched off at the end of the day
Various errands as may reasonably be required by Doctors or the Practice Manager
Any other duties as may be required from time to time
Administration
Administrative Duties:
To open the post, sort and distribute appropriately
To prepare the internal post ready for the courier to collect
To prepare the external post and take to the post office
To check in and check out private work in the blue book with accuracy
To photocopy patient records for solicitors etc. as appropriate
To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained
To photocopy standard letters/forms etc. for use within the surgery. Data Entry / Management
To process reports received from the Out of Hours Provider / Physiotherapy
To import clinical correspondence from the emails and process as appropriate
To scan clinical correspondence in to the patient record
To code clinical information using workflow ensuring READ code accuracy
Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held
Training Outcome:
Upon completion of apprenticeship, the candidate may be offered roles such as: Administration, Lead Reception Lead, Operations Manager
Employer Description:The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,Administrators, Receptionists and additional team members from Forest Heath PCN.Working Hours :Monday- Friday, working hours to be agreed 08:00 - 18:30Skills: Communication skills,Attention to detail,IT skills,Administrative skills,Team working....Read more...
Provide administrative support for events run by the Events team under the direction of the Exhibition and Event Development Manager
Provide administration for the exhibitors at the International Congress
Send event communications, reminders and confirmations
Monitor email inboxes, responding to queries and updating records
Process delegate and speaker registrations, payments and refunds using College database
Produce and deliver promotional emails and other marketing materials
Use college social media accounts to promote and publicise events
Prepare event materials including badges, delegate packs, course materials and lists, as instructed by the Exhibition and Event Development Manager
Attend in-person events to provide onsite support to delegates, speakers, organisers and committee members
Prepare reports from databases
Provide administrative support to committees and clinical organisers in relation to the event
Create and update event webpages
Technically produce online events, controlling camera and microphones and the running of the online event
Assist in conducting technical tests with speakers prior to events to check connection and run through how events will work on the day
Provide technical assistance to all attendees to enable them to access online and hybrid events
Assist with the production and delivery of promotional emails, social media and other marketing materials, including the Events e-Newsletter
Maintain office procedures on a day-to-day basis, for example, stationery, post and filing and re-order office consumables where necessary
Undertake other administrative tasks as directed by the Head of Events or the Exhibition and Event Development Manager
Training:
Event Assistant Level 3 Apprenticeship Standard
Training Outcome:
If the Apprenticeship is successful there are excellent progression and development opportunities
Employer Description:We are the professional medical body responsible for supporting psychiatrists throughout their careers from training through to retirement, and in setting and raising standards of psychiatry in the United Kingdom.
We work to secure the best outcomes for people with mental illness, learning difficulties and developmental disorders by promoting excellent mental health services, training outstanding psychiatrists, promoting quality and research, setting standards and being the voice of psychiatry.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.
STAFF BENEFITS
We offer a range of excellent staff benefits including:
• up to 25 days of annual leave, depending on length of service (exclusive of public and bank holidays)
• up to six College closures days (during May, August and December)
• generous flexi-time and time off in lieu (TOIL) schemes
• enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• enhanced paternity leave (two weeks at full pay, rather than at statutory level)
• interest-free season ticket loan
• subsidised café at our London Head Office
• health and wellbeing package (including up to £160 for complementary therapies)
• money towards annual eye tests
• 24/7 health and stress-related helplines
• management support helplines
• Group Income Protection Scheme
• generous pension and life assurance schemesWorking Hours :Monday - Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Work under pressure,Flexible working style....Read more...
