Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Job Title: Reception Manager / Head ReceptionistHours: 42.5 hours per week, 5 days out of 7 daysPay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:• Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.• Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.• Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.• Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.• Sales and promotion: Use sales skills to promote additional hotel services and facilities.• Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience• Leadership: Demonstrated ability to lead and motivate a team.• Customer service: Strong focus on providing excellent guest service.• Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.• Technical skills: Proficiency with property management systems, booking and reservation systems is required.• Communication: Excellent communication and interpersonal skills.• Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:• Company pension• Free parking
Work Location: Onsite
Please click ‘Apply’ to forward a copy of your CV.....Read more...
Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.Why Join Us?We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.Staff accommodation can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast, and dinner.
The RoleAs a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.Key Responsibilities
Manage guest check-ins and check-outs professionally and efficientlyBe fully aware of the day’s business: arrivals, departures, and special requestsProvide friendly, accurate information about the hotel and local areaHandle cash, charges, and till procedures in line with company policiesAnswer enquiries promptly via phone, email, and in personResolve guest issues or escalate where necessary to ensure guest satisfactionAttend daily team meetings to stay informed and alignedMaximise sales through effective upselling and promotionsMaintain a welcoming, organised and professional front desk environment
About YouWe’re looking for someone who:
Has at least one year of experience in a hotel reception or customer-facing roleDelivers excellent customer service and communicates confidentlyCan multitask, stay organised and make decisions in a fast-paced environmentIs comfortable using computer and telephone systemsTakes pride in maintaining high standards and enjoys working as part of a team
What We Offer
£29,000 annual salaryOptional staff accommodation at just £240 per month (bills, breakfast & dinner included)Training, development and genuine career progression opportunitiesA supportive, inclusive and friendly working cultureThe chance to live and work in one of Scotland’s most beautiful coastal locations
Ready to take the next step in your hospitality career? Apply today and join a team that values passion, positivity and personal growth.....Read more...
Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.Why Join Us?We believe the best hospitality comes from a happy, engaged team. You’ll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.Staff accommodation can be provided for the right candidate at an exceptionally competitive rate—£240 per month, including bills, breakfast, and dinner.
The RoleAs a Receptionist, you’ll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.Key Responsibilities
Manage guest check-ins and check-outs professionally and efficientlyBe fully aware of the day’s business: arrivals, departures, and special requestsProvide friendly, accurate information about the hotel and local areaHandle cash, charges, and till procedures in line with company policiesAnswer enquiries promptly via phone, email, and in personResolve guest issues or escalate where necessary to ensure guest satisfactionAttend daily team meetings to stay informed and alignedMaximise sales through effective upselling and promotionsMaintain a welcoming, organised and professional front desk environment
About YouWe’re looking for someone who:
Has at least one year of experience in a hotel reception or customer-facing roleDelivers excellent customer service and communicates confidentlyCan multitask, stay organised and make decisions in a fast-paced environmentIs comfortable using computer and telephone systemsTakes pride in maintaining high standards and enjoys working as part of a team
What We Offer
£29,000 annual salaryOptional staff accommodation at just £240 per month (bills, breakfast & dinner included)Training, development and genuine career progression opportunitiesA supportive, inclusive and friendly working cultureThe chance to live and work in one of Scotland’s most beautiful coastal locations
Ready to take the next step in your hospitality career? Apply today and join a team that values passion, positivity and personal growth.....Read more...
