Customer Service: Understand and manage customer relationships, providing high-quality service and support in housing matters.
Project Planning: Develop skills in planning and managing housing-related projects, including report writing and the management of repairs and maintenance.
Housing Sector Knowledge: Build your understanding of the history of housing, housing law, and organisational policies that affect the housing sector.
Repairs and Maintenance: Learn about the management of assets, repairs, and maintenance within the housing sector.
Professional Development: Engage in professional development activities and participate in remote or classroom-based learning sessions.
Work-Based Learning: Complete assignments, e-learning modules, and practical workplace training. Build a portfolio of evidence demonstrating your acquired skills and knowledge.
Training:You will also gain the skills, knowledge and behaviours through off-the-job training, which will include either remote sessions each month, along with assessments and wider learning that could include workplace training, e-learning, research, and completion of assignments. You will be required to spend at least six hours a week on off-the-job training to meet the course requirements.Training Outcome:Once you have successfully passed your apprenticeship, you will be able to apply for open roles across Sage Homes. This could be in several different roles including Home and Communities Officer, Income Officer, Repairs Advisor, Customer Care.Employer Description:Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.Working Hours :Monday to Friday 09:00 - 17:30 - No weekend working required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Our exciting new Governance Officer apprenticeship is perfect if you're passionate about compliance and want to study and work towards a higher-level apprenticeship, equal to a foundation degree. We are looking for someone who has an eye for detail, an ability to stay organised and focused, an ability to keep on top of competing demands, making sure all colleagues and customers receive a great service.
Our people are our best assets, so we want to ensure your wellbeing is the best it can be.
You will receive one-to-one support from a dedicated team, generous holiday entitlement and a competitive pension.
As a Governance Officer apprentice, you’ll be working to learn all the skills necessary to provide top-notch governance operations-related services! In this role you'll be sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:
Developing and producing structured governance documents
Presenting materials for meetings
Contributing to high-level meetings
You will complete a Level 4 Governance Officer Apprenticeship Standard, includes an end point assessment. Training:
The apprentice will gain a Level 4 Governance Officer Apprenticeship standard qualification
Training Outcome:
Completing a Governance Officer apprenticeship standard at Beyond Housing can open doors to a diverse range of opportunities
You will recieve information advice and guidance throughout your apprenticeship to help you achieve the right career path for you
Employer Description:Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.Working Hours :Monday - Friday, 8.30am - 4.30pm (subject to change)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Excellent Timekeeping,Committed to Learning,Knowledge of Data Protection....Read more...
Construction Resident Liaison Officer - Glasgow - Up to £30,000 plus company vehicle A new opportunity for a dedicated Resident Liaison Officer (RLO) to join a construction team. The RLO will play a crucial role in acting as the bridge between residents and the construction team, ensuring clear communication, resolving concerns, and maintaining positive relationships throughout the construction process. This position is ideal for someone with strong interpersonal skills and a background in housing, construction, or community engagement. Key Responsibilities: Serve as the first point of contact for residents, addressing inquiries and concerns related to ongoing construction work. Communicate project timelines, potential disruptions, and progress updates effectively to residents. Coordinate and manage resident engagement activities, including meetings, newsletters, and site visits. Handle complaints and issues sensitively, ensuring timely resolutions and escalating where necessary. Work closely with site managers, contractors, and local authorities to facilitate smooth project delivery. Conduct pre-start meetings and site inspections to assess resident needs and potential impacts of the work. Maintain accurate records of interactions, issues, and resolutions for reporting purposes. Ensure residents' health, safety, and welfare are considered at all stages of the project. Assist in the development of social value initiatives, fostering positive relationships between the company and the community. Requirements & Skills: Previous experience in a Resident Liaison Officer or similar customer-facing role in construction, housing, or property services. Strong communication and interpersonal skills with the ability to handle sensitive situations professionally. Knowledge of construction processes, housing regulations, and health & safety considerations. Ability to work independently and as part of a team, with excellent organizational skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM systems is desirable. Full UK driving licence and willingness to travel between sites if required. Benefits: Competitive salary and benefits package. Opportunity to work on meaningful community-focused projects. Career development and training opportunities. Supportive and dynamic work environment.....Read more...
Customer Care Officer - Renfrewshire - Salary up to £30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Attend resident meetings and community events as required to build positive relationships with stakeholders.RequirementsProven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems.DesirableKnowledge of housing association practices and social housing legislation.Experience working on refurbishment or planned maintenance projects.BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Learn to accurately input data into computerised systems, databases and spreadsheets and process and retrieve data as necessary
Scheduling/Diary management
Provide clients with accurate and time-efficient proposals and service agreements
Providing office support so that staff can work smoothly with customers and each other
Conducting research and contributing to company reports
Training:
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
You will have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
The best part? All apprenticeship work will be completed during working hours
Training Outcome:Once training is completed there will be a variety of roles the candidate can move into such as Sales Coordinator, Operations Coordinator, Resident Liaison Officer.Employer Description:Triton Security and Facilities Management was founded in 2003 and provides industry leading security and facilities management services to the UK’s biggest businesses. We are proud to operate within the top 5% of SME security companies, as audited by the Security Industry Association (SIA). Read about how our ACS score increased 2022. Triton Security and Facilities Management are trusted by household names such as British Steel, The Fragrance Shop, DFS, Anglo American, Taylor Wimpey and Metropolitan Thames Valley Housing. We have diversified across the marketplace to include COMHA sites, hospitals, councils, housing associations and corporate offices.Working Hours :Monday to Friday, 08:30-17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Good time management,Enthusiasm,Flexibility,Full UK Driving License....Read more...
You will support projects across the Public Health Team, contributing to the understanding, and improvement of health inequalities across the city, whilst studying a Public Health degree, linking theory and practice together.
The postholder will be expected to work closely with public health colleagues, other teams in the local authority and other organisations to address wider determinants of health in Plymouth and support improved public health outcomes for residents.
The post holder will lead on specific pieces of work as they develop their skillswithin the apprenticeship programme.Training Outcome:Upon successful completion of this apprenticeship, there may be opportunities for permanent roles however, this is not guaranteed. Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is a Disability Confident Leader and equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :Typically Monday to Friday, 9.00am - 5.00pm with flexibility around studies.Skills: IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative....Read more...
Staff Specialist or Visiting Medical Officer opportunity Join a supportive department serving a rapidly growing populationThe best of New South Wales’ country living with a meaningful career pathWhere you’ll be working You will be working at a Level 4, 120 bed acute hospital that services a rapidly growing catchment population and is about to undergo a $200M redevelopment to bring new and expanded services into the region. The hospital provides allied health, ambulatory care, coronary care, emergency medicine (26,000 annual presentations), intensive care, general medicine, mental health drug & alcohol, obstetrics & gynaecology, oncology, paediatrics, pathology, radiology, rehabilitation and surgery services. The service also has an active hospital in the home service and primary community health services in the surrounding townships. Your new hospital has a strong partnership with the University of Western Sydney and Charles Sturt University, conducting research and providing training opportunities for medical students. You will be joining an enthusiastic team of 6 Physicians serving a diverse and rapidly growing regional population. As Consultant General Medicine & Renal Physician, you will work collaboratively within a multidisciplinary framework, and contribute to the overall provision of high quality, comprehensive specialist services and excellence in patient care. You will be supported by a dedicated team of staff specialists, and be actively involved in the supervision and training of junior doctors. You will have the opportunity to offer support succession planning in Nephrology, as well as providing an equitable contribution to the General Medicine intake. You will also have the opportunity to participate in departmental research initiatives, and contribute to your continued professional development. Where you’ll be living This iconic region of New South Wales rests on the banks of the famous Macquarie River and is rich with history and cultural heritage. Often regarded as one of the most fascinating and diverse regions of the state, this is a location that is brimming with natural landscapes as well as being a thriving recreational hub. The communities here enjoy a lower cost of living, greater work/life balance, little traffic, affordable housing and excellent schooling opportunities. This region is internationally renowned for motorsporting and motor racing enthusiasts, attracting tourists from all around the world. This peaceful and laid-back city is only a 2-hour, scenic drive from Sydney. Salary information Consultant General Medicine & Renal Physicians can expect a salary of up to $229,825 or as per VMO Fee for Service Determination, plus a range of benefits. Requirements Fellowship of the Royal Australian College of Physicians (FRACP) or equivalent. About us Elective Recruitment is a person-centred recruitment consultancy. Your career progression is just as important to us as your well-being and work-life balance. We are not just another recruitment company; we do things our way and we consult. We have a very clear vision: create great careers, better lifestyles, and add value - and we won’t stop until this is achieved. For access to Consultant General Medicine & Renal Physician jobs in New South Wales join our network today. For a confidential discussion contact the Elective Recruitment Team at +61 2 9137 4300, or apply now! ....Read more...
