Housing Management Support:
Assist in the day-to-day management of tenancies, including responding to tenancy queries and supporting tenancy sign-ups with administrative duties
General administration support for the team including supporting the management of casework and reports, collating data and information to support investigations
Community Engagement:
Support the organisation of resident meetings and engage in community activities to promote engagement and involvement
Compliance and Administration:
Assist with maintaining accurate records on housing management systems, ensuring compliance with data protection regulations
Learn how to prepare reports and documentation, including tenancy agreements, inspection records, and meeting minutes.
Training and Development:
Attend all required training sessions and workshops as part of the apprenticeship program
Work closely with mentors and colleagues to gain hands-on experience in housing services
Complete assessments and coursework as required for the apprenticeship qualification
Any other duties commensurate with the role
Training:
Housing and Property Management Assistant Level 2 Apprenticeship Standard
Training Outcome:
Housing Officer
Customer Voice Officer
Employer Description:We are a Warrington based Social Housing landlord, providing homes for low income individuals and familiesWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
**This is a home-based role, so the ability to work effectively from home is essential.**
This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders.
Duties will include:
To provide and deliver efficient, effective customer orientated Housing Management services
To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution
Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist in monitoring rent accounts and service charge payments.
Follow up on outstanding payments and liaise with tenants regarding rent arrears
Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance
Provide administrative support to the Housing Officer in managing tenancies
Assist in identifying tenants who may need extra support and make referrals where appropriate
Help organise and facilitate tenancy support services and events.
Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams
Monitor the progress of repairs to ensure completion in a timely manner
Assist in estate inspections to identify and report any maintenance or safety concerns
Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken
Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services
Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures
Log all interactions with residents, ensuring detailed and accurate records of communications are maintained
Assist in responding to resident queries, complaints, and feedback via phone, email, or in person
Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team
Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively
Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Assist in identifying and reporting safeguarding concerns in line with RPRMO’s safeguarding policies
Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes
Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs
Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.
Support the delivery of services that meet the diverse needs of the RPRMO community
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background
To carry out any other duties reasonably requested by the Estate Director
Training:
The successful candidate will obtain a Level 3 Housing and Property Management Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 10am - 5pm, Tuesday 10am - 4pm, Wednesday 9am - 5pm, Thursday 10am - 5pm, Friday 9am - 4pm with a 1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Literacy and Numeracy skills,Reliable,Nice personality,Resilient....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To undertake the specified apprenticeship to achieve a nationally recognised qualification
To report for duty on time at work and to agreed sessions with your training provider as detailed by the employer and training provider
To complete daily/weekly attendance records including off-the-job trackers
To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
To attend meetings and/or training as set out by the training provider at the start of the apprenticeship
Following training, assist with carrying out licensing functions including hackney carriage and private hire vehicle inspections and meter tests and licensed premises applications and related matters
Training:
Studying towards the Level 4 Regulatory Compliance Officer
Internal induction programme when starting employment with us
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Upon completion you will be a qualified Regulatory Compliance Officer.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership Team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.
Principal Duties and Responsibilities:
1- Functional responsibilities
Provide services to emh homeowners.
Respond to general queries from homeowners in respect of their lease.
To support the Homeownership officers by carrying out administrative functions as required.
Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence.
Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts.
Systems are kept up to date and queries distributed where necessary.
Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner.
Present information clearly, through a variety of methods.
2 - Customer Service and Team working
Deliver excellent customer service.
To undertake specific projects, specialist tasks, involvement in working groups as required.
Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs.
Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively.
Resolve customers’ expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution.
Provide support to team members and other colleagues as necessary.
Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs.
General Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service.
Maintain strong links and working relationships with internal customers.
Promote and lead by example on equality, diversity and inclusion.
Contribute to improving and implementing new/revised processes.
Ensure adherence to data security and protection policies and processes.
Special Instructions:
To uphold the vision and values of the emh group and emh homes.
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
To ensure a safe working environment in accordance with Health and Safety Regulations.
To attend fire drills and staff meetings.
To attend training events as required.
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer.
To respect the confidential nature of personal information.
To recognise and promote emh group’s Equality and Diversity Strategy.
Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes.
A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00 .
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Successfully obtain a place at the University of Wolverhampton Environmental Health (Apprenticeship) BSc (Honours) course commencing September 2025 and undertake the programme of study over the full four years of the degree, which is delivered via a mix of taught and independent learning.On days when there are not taught classes at the university, undertake work in the Environmental Health teams, building on the taught knowledge of the degree to develop the practical skills of an EHP. This will cover all aspects of environmental health.Assist and support other members of the environmental health teams to deliver services, including food safety, health and safety at work, public health, housing and pollution, depending on the relevant stage of knowledge and experience and subject to the service requirements.Assist officers with and progress to undertake independently, proactive inspections, compliance visits, investigations, surveys, sampling and interventions in commercial and domestic premises and the wider environment, as directed by other officers.As knowledge and competence develop, undertake a case load of reactive work, including responding to and investigating complaints, as well as proactive project work and educational activities where required. In all cases, responding within the corporate timescales, keeping relevant parties informed and maintaining up-to-date case records.Analyse and interpret data and information and implement decisions on a broad range of activities across the service area, as directed by other officers.As knowledge and competence develops, communicate with residents and businesses to advise them on the relevant legal provisions and best practice recommendations for environmental health issues, using a variety of methods including face-to-face, via telephone, email and in writing.As knowledge and competence develop, liaise with other services such as Planning,Legal and Licensing to promote compliance and achieve improved outcomes for businesses and residents.Support officers to carry out enforcement duties, including collation and collection of evidence, preparing reports, drafting formal notices, and preparing cases for prosecution in the Magistrates’ Court and attending court as a witness in line with our enforcement policy.Work outside normal office hours, when necessary, for the effective performance of duties. This will include independent study and completion of all courses and assessed work, as required for the degree programme.Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Environmenatl Health Officer is the desired outcome upon sucessful completion.Employer Description:Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.Working Hours :Typically Monday to Friday office hours. Work outside normal office hours, when necessary, for the effective performance of
duties.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
An excellent opportunity has arisen for an apprentice to work for emh in the Learning and Development Team, based in our Coalville office.
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. You will be supporting the work of the Learning and Development (L&D) Team and to develop a broad range of general L&D and digital administration skills.
Principal Duties and Responsibilities:
Learning and Development Team Administration:
To deliver L&D administration to support the L&D Team and our internal and external customers
Complete L&D administration activities, such as maintaining accurate training records, scheduling training courses and securing resources, sending out invitations, producing packs and training materials for workshops
To answer the telephone/Teams calls and deal with queries ensuring a professional, confidential and efficient customer service
Complete other administration duties including managing L&D stationary items and order and replenish stock when required
Support and contribute towards the efficient running of the L&D team and making recommendations for improvements to ways of working
Support the L&D team to research and identify potential training providers and learning solutions which meet the needs of our internal customers
To always be confidential with any information received
To take responsibility for actions to both internal and external customers and act in a way that provides a high quality of L&D administration support in an efficient and effective manner
To attend the designated Apprenticeship/College course and work to achieve the requirements set out by the Training Provider
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full-time position available for the right candidate, however, please note that this is not guaranteed.Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday to Friday, 09:00 - 17:00.
With 1-hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.
Principal Duties and Responsibilities:
Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
Scan, photocopy and maintain documents in line with data protection guidelines
Deal with basic office management such as stationery supplies and post
Use the IT systems to maintain records as required
Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate
Leadership and Corporate Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service
Maintain strong links and working relationships with internal customers
Promote and lead by example on equality, diversity and inclusion
Contribute to improving and implementing new/revised processes
Ensure adherence to data security and protection policies and processes
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English if required
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This hands-on apprenticeship supports the DLO in maintaining properties on the Roupell Park estate, with a focus on meeting KPIs, tenant satisfaction, and following safeguarding, health and safety, and equality standards.
**You’ll be required to attend workshop training for 2 days every 3 months. Full commitment is expected, and all travel and overnight accommodation costs will be covered.**
To provide and deliver efficient, effective customer-oriented Housing Maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Maintenance Team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist qualified tradespeople in completing a range of repairs, including plumbing, carpentry, electrical, and general maintenance tasks
Work under supervision to gain practical experience in diagnosing and fixing issues in tenants’ homes and communal areas
Develop skills in identifying repair needs and selecting the appropriate tools and materials to carry out repairs effectively
Accompany qualified staff on property inspections to assess potential repair needs
Assist in documenting repair issues, noting any health and safety or safeguarding concerns
Learn how to prepare accurate reports on repairs and ensure that jobs are logged correctly in the system
Assist the DLO team in meeting repair-related KPIs, including repair response times and completion rates
Ensure high standards of work are maintained to support tenant satisfaction goals
Contribute to maintaining accurate records of completed jobs and tenant feedback
Engage with residents professionally and respectfully when conducting repair work
Ensure that any complaints or issues raised by tenants are communicated to the Maintenance & Estate Services Manager
Support efforts to gather feedback from tenants on the quality of repair services, helping to improve the overall experience
Follow safeguarding procedures when working in tenants' homes, particularly in situations where vulnerable adults or children may be present
Report any safeguarding concerns immediately to the Maintenance & Estate Services Manager or appropriate safeguarding officer
Follow all health and safety guidelines when carrying out repairs, using personal protective equipment (PPE) and safety measures as required
Assist in conducting risk assessments before starting any job, ensuring a safe working environment for all parties
Report any hazards or unsafe practices to the Maintenance & Estate Services Manager
Engage with mentors and supervisors to develop both technical skills and professional conduct
Uphold and promote RPRMO’s commitment to equality, diversity, and inclusion in all interactions with colleagues and residents.
Treat all residents and colleagues fairly and with respect.
Support the delivery of services that are accessible and inclusive for all members of the community
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Property Maintenance Operative Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8:30am - 3:30pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Reliable,Literacy and Numeracy skills,Nice personality,Resilient,Confident....Read more...
