Job Title: HR ManagerLocation: Kemsing (Office-based)Salary: £50,000 – £55,000 per annum About the Role:Our client, a reputable company based in Kemsing, is seeking an experienced HR Manager to lead and develop their HR function. This is a fully office-based role, ideal for a proactive professional with a strong HR background, capable of managing all aspects of human resources and supporting the business in achieving its goals. Key Responsibilities:Lead the HR function, providing strategic and operational support across the business.Manage recruitment processes, onboarding, and talent management initiatives.Develop and implement HR policies, procedures, and best practices in line with employment law.Provide guidance and support to managers and employees on HR-related matters, including performance management, employee relations, and disciplinary processes.Oversee payroll, benefits administration, and HR systems.Support employee engagement, training, and development initiatives.Ensure compliance with employment legislation and internal policies.Produce HR reports and metrics to inform business decisions.Candidate Requirements:Proven experience as an HR Manager or Senior HR professional, ideally within a medium to large-sized organisation.Strong knowledge of UK employment law and HR best practices.Excellent leadership, communication, and interpersonal skills.Ability to work independently and manage multiple priorities effectively.Experience with HR systems and reporting.Why Join:Competitive salary (£50-55k)Office-based role in Kemsing with a supportive and collaborative teamOpportunity to make a real impact on HR strategy and employee experienceIf you are interested, please apply online or send your CV directly to stacey@cbwstaffingsolutions.com....Read more...
Skilled Visa available for the right candidateWe are seeking a dedicated and dynamic Assistant Hotel Manager to join our team with room to grow. The successful candidate will play a crucial role in supporting the Hotel Manager in overseeing daily operations, ensuring exceptional guest services, and maintaining high standards of hospitality. This position requires strong leadership skills, a passion for the hospitality industry, and the ability to communicate effectively with both guests and staff.Responsibilities
Assist in managing hotel operations, ensuring compliance with company policies and procedures.Supervise and train hotel staff, fostering a positive work environment that encourages teamwork and professional development.Oversee guest services, addressing any issues or complaints promptly to ensure guest satisfaction.Collaborate with the Hotel Manager in implementing strategies to enhance operational efficiency and improve guest experiences.Monitor inventory levels of supplies and equipment, placing orders as necessary to maintain smooth operations.Conduct regular inspections of hotel facilities to ensure cleanliness and adherence to health and safety standards.Assist in the recruitment and training of new staff members, promoting a culture of excellence in service delivery.Maintain accurate records of hotel operations, including occupancy rates, revenue reports, and staff schedules.
Qualifications
Proven experience in a supervisory role within the hotel or hospitality industry is preferred.Strong leadership skills with the ability to motivate and manage a diverse team effectively.Excellent guest service skills with a commitment to providing an outstanding experience for all visitors.Multilingual or bilingual capabilities are highly desirable to cater to our diverse clientele.Knowledge of human resources practices related to hiring, training, and employee relations is an advantage.Strong organisational skills with attention to detail and the ability to multitask in a fast-paced environment.A passion for hospitality and a commitment to upholding high standards of service quality.
If you are enthusiastic about contributing to an exceptional guest experience while leading a dedicated team, we invite you to apply for this exciting opportunity as an Assistant Hotel Manager.Job Type: Full-timePay: £35,000.00-£40,000.00 per yearAdditional pay:
Tips
Benefits:
Employee discountOn-site parking
Schedule:
Monday to FridayWeekend availability
Work Location: In person....Read more...
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Here, your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high-quality service, beverages and products, whilst creating our third-place environment.
You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know they belong here.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers.
Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience.
Identifying teachable moments to share best practices with the team.
Seeing challenges as opportunities for continuous improvement to drive operational excellence.
Executing store operations during scheduled shifts, including organising opening and closing duties.
Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Providing quality beverages and food products consistently for all customers by adhering to all recipes and presentation standards.
Following health, safety and sanitation guidelines for all products.
All our retail store partners begin their careers with us by undertaking an introductory training programme which is led by our amazing in-store trainers and coaches and is designed to immerse you in the Starbucks culture and set you up for success.
These training programmes are delivered in our stores and provide partners with the opportunity to learn on-the-job supported by their manager.Training Outcome:This is a fantastic opportunity to start your career at Starbucks. We pride ourselves on training, development and progression so this application is just the start! This vacancy is for a permanent role.Employer Description:Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better.
It was true when the first Starbucks opened in 1971, and it’s just as true today.
Our mission to inspire and nurture the human spirit – one person, one cup, and one neighbourhood at a time.
Today, with more than 32,000 stores in 80 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive to bring both our heritage and an exceptional experience to life.Working Hours :32 hours per week on a rota basis, shifts vary between 5.30am-10pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Supervisory Experience,Team Leading Experience....Read more...
Company Overview: The Opportunity Hub UK is currently recruiting for a Deputy Nursery Manager position on behalf of a prestigious childcare provider in London. With a strong commitment to providing high-quality care and fostering a stimulating learning environment, our client strives to ensure that every child reaches their full potential under their care. Job Overview: As Deputy Manager, you will play a pivotal role in providing exceptional care and learning experiences for children while ensuring a safe and supportive environment. You will work closely with the Nursery Manager to support the team and uphold outstanding practices in accordance with statutory frameworks. Here's what you'll be doing:Assuming managerial responsibilities in the absence of the Nursery Manager, ensuring the smooth operation of the setting.Ensuring compliance with all policies, procedures, and practices to maintain high standards of care and safety.Understanding and implementing safeguarding and child protection policies and procedures effectively.Demonstrating sound knowledge of security procedures related to child drop-off and collection.Ensuring adherence to Data Protection Policy at all times.Description of Duties:Leading, guiding, and supporting the implementation of the Early Years Foundation Stage (EYFS) curriculum across all age ranges.Planning learning objectives for children in line with the EYFS, fostering a stimulating learning environment indoors and outdoors.Developing strategies to improve staff practices and supporting them with training needs.Monitoring planning systems and staff knowledge, ensuring all mandatory paperwork is completed accurately.Facilitating working partnerships with parents/carers and promoting the setting to new and existing families.Supporting staff and children during inspections, implementing required changes as needed.Handling complaints and concerns in a professional manner and supporting the transition process effectively.Human Resources:Providing constructive feedback and delivering staff training to promote professional development.Maintaining clear and accurate records, including staff records and financial data management.Supporting recruitment processes and ensuring a balanced staff team through safe recruitment policies.Ensuring clear communication regarding managerial decisions to all staff members.Conducting staff personal development reviews and supervision when required.Daily Jobs/Paperwork to Oversee:Ensuring adequate staffing levels and adherence to adult-to-child ratios at the start of each day.Overseeing and auditing all required administration and operational plans for effective and safe nursery operation.Here are the skills you'll need:Preferably a Degree in childcare or minimum NVQ Level 3, or equivalent qualification.At least 5 years of post-qualifying experience, including 2 years managing and supervising staff in an early years setting.Strong knowledge and understanding of the EYFS curriculum, child protection procedures, and health and safety legislation.Excellent staff management skills with the ability to lead, inspire, guide, and motivate others.Proficiency in IT and computer software for financial purposes, record-keeping, and childcare management.Demonstrable commitment to personal and professional development to enhance performance in the role.Additional Information:All our nurseries are open from 7:30 AM to 6:30 PM daily, year-round, except for bank holidays and a week between Christmas and New Year.Staff uniform is provided, and all positions are subject to DBS checks and referencing.Health and Social Care qualifications are not considered full childcare qualifications for nursery staff ratios.Level 2 practitioners will have the opportunity to train up to Level 3.Additional benefits include discounted childcare, full induction with ongoing training and support, health and well-being support, gym membership, free uniform, bike to work scheme, additional day off for birthday, staff inset days, and paid Christmas event.Advantages of Pursuing a Career in this Sector: Joining the childcare sector offers the opportunity to make a significant impact on children's lives while contributing to their holistic development. It provides a fulfilling career path where dedication, innovation, and enthusiasm are valued traits. Additionally, the sector offers opportunities for continuous learning and professional growth, fostering personal and career development in a supportive environment. By embracing the role of Deputy Manager, you become an essential leader within a team dedicated to delivering exceptional care and educational experiences to children, ensuring they thrive and reach their full potential.....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer pre-arrival, at arrival and at completion of the day's work WTI Supervisor on schedule changes, project, and crew updates, etc. Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification. The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer. The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely. Per pricing procedures review each field service project over $5,000 for pricing accuracy. Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer. Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them. The salary range for applicants in this position generally ranges between $50,801 and $63,501. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with: Sales Rep on weekly/daily schedule WTI crew members to discuss scope of work and daily tasks The customer pre-arrival, at arrival and at completion of the day's work WTI Supervisor on schedule changes, project, and crew updates, etc. Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification. The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily. Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer. The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely. Per pricing procedures review each field service project over $5,000 for pricing accuracy. Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer. Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed. Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them. The salary range for applicants in this position generally ranges between $50,801 and $63,501. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Benefits:
Base Salary + Annual Bonus
Eligible for overtime
401K
Pension
Health Insurance
Paid time-off
Company Vehicle
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable
Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with:
Sales Rep on weekly/daily schedule
WTI crew members to discuss scope of work and daily tasks
The customer pre-arrival, at arrival and at completion of the day's work
WTI Supervisor on schedule changes, project, and crew updates, etc.
Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification.
The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily.
Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer.
The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely.
Per pricing procedures review each field service project over $5,000 for pricing accuracy.
Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer.
Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed.
Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them.
The salary range for applicants in this position generally ranges between $55,000 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Benefits:
Base Salary + Annual Bonus
Eligible for overtime
401K
Pension
Health Insurance
Paid time-off
Company Vehicle
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable
Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with:
Sales Rep on weekly/daily schedule
WTI crew members to discuss scope of work and daily tasks
The customer pre-arrival, at arrival and at completion of the day's work
WTI Supervisor on schedule changes, project, and crew updates, etc.
Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification.
The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily.
Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer.
The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely.
Per pricing procedures review each field service project over $5,000 for pricing accuracy.
Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer.
Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed.
Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them.
The salary range for applicants in this position generally ranges between $55,000 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Commercial Roofing Foreman
Benefits:
Base Salary + Annual Bonus
Eligible for overtime
401K
Pension
Health Insurance
Paid time-off
Company Vehicle
Essential Duties & Responsibilities
Conduct the daily onsite safety brief prior to the start of the WTI project with the Sales Rep, customer and the WTI Crew. Inspect and ensure all surroundings, equipment and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit to the Supervisors as applicable
Ensure all project communication is completed prior to the start of any WTI project. This includes but is not limited to communication with:
Sales Rep on weekly/daily schedule
WTI crew members to discuss scope of work and daily tasks
The customer pre-arrival, at arrival and at completion of the day's work
WTI Supervisor on schedule changes, project, and crew updates, etc.
Efficient project management will include managing crew start and end times and production rates, ensuring tools and materials are available to complete the assigned project safely and efficiently, and completing the project per the scope or work or specification.
The WTI Foreman will complete an end of day and/or end of project walk through to ensure quality repairs and address any items prior to leaving the job site. Before and after pictures will be sent to the Sales Rep and information will be sent daily on project status. These items will include, detailed work performed updates, materials consumed, and supplies purchases are all recording daily.
Ensure that all WTI Field Reps will have a professional appearance and customer interaction while completing services for a customer.
The Field Resource Foreman is responsible for the ordering, tracking, and monitoring inventory and ensure Quarterly cycle counts are completed and submitted timely.
Per pricing procedures review each field service project over $5,000 for pricing accuracy.
Submit all projects over $20,000 to the WTI Supervisor prior to submitting to the Sales Rep or customer.
Manage, monitor, and document performance of Field Resource Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with WTI Field Resource Supervisor and Human Resources as needed.
Perform any other duty and/or project as required or assigned by the WTI Supervisor and/or Regional Manager.
Skills & Qualifications
Minimum five years' experience in the commercial roofing industry.
Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems as well as metal and other steep slope roofing systems and how to properly repair them.
The salary range for applicants in this position generally ranges between $55,000 and $68,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Organise and maintain both electronic and paper filing systems to ensure all documents are easy to locate
Manage incoming telephone calls, emails, and correspondence, responding when appropriate or forwarding to the right person
Schedule meetings, manage diaries, and arrange travel and accommodation for team members or visitors
Prepare and produce routine documents such as letters, reports, spreadsheets, and presentations using Microsoft Office or similar software
Assist with data entry and updating customer or client records accurately in company databases
Support the team with processing invoices, purchase orders, and expense claims following company procedures
Help coordinate and support company events, meetings, or training sessions by booking venues and preparing materials
Liaise with internal teams and external suppliers to ensure smooth communication and efficient workflow
Maintain office supplies and equipment, placing orders and keeping stock levels under review
Follow health and safety procedures and contribute to maintaining a safe and organised work environment
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Business Administration Apprenticeship, apprentices will have developed a strong foundation of skills and knowledge that can open up various career opportunities. If there is a suitable role available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are also committed to helping apprentices explore other career options and will provide support with job applications and interviews to help them secure a role that matches their skills and interests.
Career progression routes could include roles such as Administrative Officer, Office Manager, Personal Assistant, or further study to specialise in areas like Human Resources, Marketing, or Business Management.
This apprenticeship serves as an excellent stepping stone for anyone looking to build a successful career in business administration and related fields.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions.
Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person
Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation.
The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person
Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation.
The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
