An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
? Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
? Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
? Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
? Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
? Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
? Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Proven experience in 1st and 2nd line IT service desk support.
? Background of working in ITIL frameworks and enterprise IT environments.
? Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
? Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
? Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offe....Read more...
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
* Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
* Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
* Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
* Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
* Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
* Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Proven experience in 1st and 2nd line IT service desk support.
* Background of working in ITIL frameworks and enterprise IT environments.
* Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
* Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
* Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Dont miss out!
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Job Description:
Do you have experience as a Business Analyst within financial services, and seeking your next career move?
We are working on an excellent opportunity for a Business Analyst to join the team at a leading financial services firm. In this role you will work closely with stakeholders to gather requirements, analyse data, and support the delivery of innovative financial products and services.
Skills/Experience:
Proven experience as a Business Analyst in the financial services sector (banking, insurance, fintech)
Strong analytical and problem-solving skills
Proficiency in tools such as Excel, SQL, and business intelligence platforms
Excellent communication and stakeholder management abilities
Knowledge of regulatory frameworks (e.g., MiFID II, Basel III, GDPR) is a plus
Experience with Agile or Waterfall methodologies
Core Responsibilities:
Collaborate with stakeholders to elicit, document, and validate business requirements
Analyse and interpret complex data to support business decisions
Develop process models, workflows, and use cases
Support project delivery teams with clear and actionable insights
Ensure solutions align with regulatory requirements and business goals
Facilitate workshops, meetings, and presentations
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16283
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
We have a fantastic opportunity for an apprentice to join the Commercial Strategy Team, supporting the Insight & Planning Analyst, in an exciting and growing international businessYou will support in providing insights and recommendations to map the opportunities and approaches for key commercial growth initiatives, by analysing both existing and new market data as well as data within Sysco GB to provide a full opportunity analysis.Within each initiative you’ll support in providing the next level of insight, data and recommendations to drive the targeting of actions and activities for sales colleagues, ensuring the accuracy of this content and its translation into workable sales colleague solutions.
You will be working in the Commercial Strategy team, supporting the Insight & Planning Analyst. This role will give you great experience in managing multiple data sources and translating data into insight & activity to drive business commercial performance. You will work very closely with the Commercial Strategy team but will have exposure and engagement across the total business with a specific focus with our vast sales teams. You will get to understand how a large business works and be provided with opportunities to develop your broader skills through coaching, mentoring and hands on experience. This role will give the successful candidate a great start in their career in an exciting and growing international business.
Your role will include;
Analyses Brakes and market data to define the insight and analytics to shape the strategic direction for commercial initiatives
Collaborates with the Insight & Planning Analyst and Commercial Strategy team to support the strategic objectives and definition with clear and measurable targets aligned to the insight
Supports the delivery of the insight and analytics as part of the communication process to gain buy-in to the strategic plan, managing any additional asks, builds or changes arising from the process
Creates effective reporting and measurement processes aligned to the identified opportunities
Supports the design and delivery of all relevant analytics and insights to the sales teams through established, or if needed new routes, to support the execution of the activity and allow the sales teams to achieve their targets
Inputs data analyses into CI and operational efficiency initiatives
Benefits Include:
Hybrid Role (2/3 Days In Office)
Onsite parking
Generous holiday scheme
Ability to purchase Brakes products at trade prices
Help@hand medical support
Cycle to work scheeme
DE&I committees
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 15 month apprenticeship you will have gained your Data Analyst Level 4 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the apprenticeship
Employer Description:As the UK’s leading wholesale food supplier there’s never been a better time to discover our award-winning products, money-saving offers, and sector expertise. Trusted by foodservice businesses and catering suppliers across the UK, we deliver with the reassurance of a business committed to people, product, and planet.Working Hours :Monday - Friday, 09:00 - 17:30. 17:00 finish on Fridays.Skills: Communication skills,Analytical skills,Problem solving skills,Attention to detail,IT skills....Read more...
JOB DESCRIPTION
The Pricing Analyst will be responsible for programming pricing consistent with channel/region/territory alignment with sales, marketing and business strategies for DAP Canada and Export sales organizations. The analyst is responsible for managing all programs from routing the initial request for approval to loading data in our systems and ultimately ensuring pricing and rebates are processed correctly. The analyst will review all invoice holds and release the orders based on pricing strategies, promotions and incentives as approved for the individual accounts. Responsibility entails administration program approvals, pricing and rebates as required for each business segment. The analyst will also manage rep agency payments in accordance with approved agreements. Close communication with sales representatives, Marketing, Credit, Finance and Customer Service is essential in providing sales administrative support for DAP's accounts.
Responsibilities
Pricing & Promotional Support
Program and monitor pricing consistent with Channel, Region, Territory and National Account alignment Coordinate programs cross-departmentally aligning with key business objectives Coordinate discount and rebate account accruals in SAP with account payment activity Work closely with Customer Service to ensure account orders are priced correctly and invoiced on a timely basis Provide data and back-up documentation for auditor pricing verification Explore, test and audit for software efficiencies in running promotions and programs Work with RPM sister companies and DAP to ensure intercompany orders are processed correctly.
Administration/Analytical Support
Create reports and visuals that evaluate programs, pricing, and impacts therein Analyze impact of account pricing, promotions and other programs and communicate to key stakeholders Manage all account Off-Invoice and Backend Promotion Programs for the Canadian and Export sales organizations. Coordinate with Marketing, Sales, Accounting and Credit personnel. Understand and follow all established policies and procedures. Coordinate and support rebate payment process for customers and buying groups. Coordinate and support rep agency payments in accordance with contractual agreements. Provide communication support on written material to company personnel on all group related programs.
REQUIREMENTS:
Bachelor's Degree, associate's degree. 1+ years of relevant experience. Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box. Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$50,000 to $75,000 per year
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
Ambitious Mathematics graduate wanted for this Quantitative Analyst position. The investment management industry stands at a fascinating crossroads where sophisticated mathematical theory meets real-world market dynamics. This Quantitative Analyst role offers recent graduates with exceptional analytical capabilities the chance to apply advanced statistical methods and machine learning techniques within a genuine fund environment, moving beyond theoretical frameworks into hands-on portfolio analytics and risk assessment. About the Firm A boutique investment management firm operating within London's competitive asset management landscape, this company is evolving its strategic direction with a focus on quantitative approaches to credit analysis. Having previously concentrated on equity strategies, the organisation recognises that mathematical rigour and computational skills will prove essential as it transitions its investment methodology. The culture values intellectual curiosity, analytical precision, and the ability to translate complex mathematical concepts into actionable investment insights. The Role As a Quantitative Analyst, you'll work directly with portfolio managers and senior investment professionals to develop analytical frameworks that support credit assessment and portfolio construction. This position represents a genuine opportunity to shape analytical processes during a pivotal strategic transition, where your quantitative skillset will contribute materially to the firm's evolving investment approach. You'll bridge the gap between theoretical finance and practical application, developing your understanding of fixed income markets whilst leveraging your mathematical and programming expertise. Your core responsibilities will include:Building and refining quantitative models for credit risk assessment, applying statistical techniques to evaluate issuer creditworthiness and default probabilityDeveloping Python-based analytical tools to process and analyse fixed income market data, creating visualisations that communicate complex risk metrics to investment teamsConducting backtesting and validation of quantitative strategies, documenting methodology and results with academic rigourSupporting portfolio construction by analysing correlation structures, duration profiles, and yield curve dynamics across credit instrumentsCollaborating with investment professionals to translate quantitative findings into practical investment recommendationsResearching emerging quantitative techniques applicable to credit markets, staying current with academic literature in financial mathematicsEssential qualifications and experience:Strong academic background in Mathematics, Statistics, Physics, or related quantitative discipline (First Class or high 2:1 honours degree)Postgraduate qualification in Financial Mathematics, Quantitative Finance, or similar field demonstrating specialised knowledgeDemonstrable programming ability in Python, with experience using libraries such as NumPy, Pandas, and scikit-learn for data analysisGenuine intellectual curiosity about financial markets and investment management, with clear motivation for pursuing a quantitative finance careerStrong analytical reasoning skills with ability to approach complex problems systematicallyExcellent communication abilities, capable of explaining mathematical concepts to non-technical audiencesWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What you'll gain:Competitive salary of £30,000-£40,000 reflecting your academic achievements and potentialDirect exposure to institutional investment processes and credit market dynamicsMentorship from experienced investment professionals who value quantitative rigourProfessional development pathway with clear progression as analytical capabilities developOpportunity to contribute meaningfully during a strategic transition periodCentral London location with excellent transport connectivityCollaborative environment that rewards analytical thinking and intellectual contributionBuilding a Career in Quantitative Finance The intersection of mathematics and finance continues to expand as investment firms increasingly rely on quantitative methods for decision-making. For graduates with strong analytical foundations, quantitative analyst roles provide an exceptional entry point into the investment industry, offering exposure to sophisticated financial theory whilst developing practical market knowledge. As firms evolve their strategies to incorporate machine learning and alternative data sources, professionals who combine mathematical expertise with genuine market understanding will find themselves particularly well-positioned. The skills developed in quantitative finance roles—rigorous analysis, clear communication of complex ideas, and systematic problem-solving—create pathways toward portfolio management, risk leadership, or specialised quantitative research positions. The Opportunity Hub UK specialises in connecting mathematically talented graduates with investment firms seeking analytical excellence. This Quantitative Analyst position represents a genuine career-building opportunity for ambitious professionals.....Read more...
SAP HCM Payroll Support - Payroll – Birmingham
Hybrid working
Salary up to £60,000
SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role is dedicated to maintaining, troubleshooting, and enhancing SAP HR and Payroll features to guarantee smooth payroll processing and efficient HR operations. You will collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects.
Key skills and responsibilities,
• SAP Support experience
• Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration.
• Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup.
• Proven track record in supporting Payroll operations and SAP Time & Attendance.
• Understanding of SAP HR master data and employee lifecycle management.
• Experience with SAP system upgrades, applying patches, and utilizing testing methodologies.
• Experience with SAP SuccessFactors.
• Familiarity with SAP S/4HANA HR & Payroll.
• Proficiency in SAP Fiori Apps, with an understanding of modern SAP user interfaces for HR & Payroll functions.
• Knowledge of GDPR and Data Security Regulations to ensure compliance when managing sensitive payroll and HR data.
• Experience with HR Shared Services.
• Capability to create functional specifications for ABAP development.
• Proficiency in SAP Query and Reporting Tools (e.g., Ad Hoc Query, SAP HCM).
• Understanding of third-party payroll integrations, including interfaces with tax authorities, benefits providers, and time management solutions.
Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Key Responsibilities:
Assist with the installation and configuration of computer operating systems, applications, and hardware.
Provide first-line technical support to staff and students via phone, email, and ticketing systems.
Perform basic troubleshooting for hardware, software, and network issues under supervision.
Maintain accurate records of IT assets, deployments, and service requests.
Support the Service Desk team in resolving incidents and escalating complex issues when necessary.
Prepare and set up IT equipment for classrooms, offices, and events.
Follow College IT policies and procedures to ensure data security and compliance.
Keep up to date with industry developments and actively participate in training sessions.
Training Outcome:Possible Career Routes upon completion:
IT Support Technician / Service Desk Analyst.
Network Technician / Junior Network Engineer.
Cybersecurity Support Technician.
Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working as a data analyst or who holds a degree or Master’s degree in a subject such as Data Science, Business Analytics, Maths will not be eligible.
You will also need to commit to completing a Level 4 Data Analyst Apprenticeship.
This apprenticeship offers an excellent opportunity to gain hands-on experience and develop practical skills in data science and analytics while working towards a recognised qualification. As a member of the Data Science Lab, you will support a range of research and data analysis projects, contributing to the development of high-quality datasets, analytical tools, and insightful visualisations. This role enables you to learn from experienced data scientists, collaborate across multidisciplinary teams, and apply your skills to projects that inspire better policy and decision-making.
You will receive comprehensive training and mentorship, developing your expertise in data collection, cleaning, programming, and communication of data-driven insights. Upon completion, you will have built a solid foundation in modern data science workflows and best practice within a research environment. As well as ensuring sufficient training to meet your Level 4 Data Analyst Apprenticeship, you will have access to a range of complimentary training services as part of RAND’s Data Science Lab.
Key responsibilities
Support the extraction, aggregation, and creation of datasets from a range of sources, including open databases, web scraping, policy documents, academic literature, and bibliometric data.
Clean, standardise, and prepare datasets from various sources, ensuring data quality and consistency prior to analysis.
Explore and analyse datasets using a range of analytical tools – including statistical methods, regression analysis, and machine learning techniques – to identify key trends and generate actionable insights for research projects.
Create clear, engaging data visualisations and dashboards to communicate key research insights to internal and external audiences, including policy makers.
Contribute to the adaptation of existing data workflows, such as the systematic application of large language models (LLMs) in a Python programming environment for data extraction and analysis.
Maintain up-to-date code repositories and documentation, ensuring code is well annotated and accessible for team use.
Assist in the development and upkeep of dashboards and digital observatories using tools such as Power BI, Streamlit, Shiny, Plotly or WordPress.
Collaborate across the Data Science Lab and research groups, providing support to colleagues and contributing to a positive, inclusive team environment.
Undertake ad hoc duties as required.
Skills and Experience
Strong interest in data science and research analytics, with demonstrable motivation to build a career in this field.
Familiarity with data analysis, statistical concepts, and creating data visualisations (coursework, science experiments, projects, or self-study count).
Some experience with coding (e.g. Python, R, or similar) is desirable but not essential.
Excellent problem-solving skills.
Effective verbal and written communication skills, with the ability to present findings clearly.
Strong team player who can work collaboratively and communicate clearly within a team.
Self-starter with a positive attitude, curious mindset, and willingness to embrace new challenges.
Commitment to continuous learning and professional development.
Training Outcome:Ongoing employment and career progression. Employer Description:RAND Europe is a not-for-profit policy research organisation. Our mission is to help improve policy- and decision-making through evidence-based research and analysis. We realise our mission by undertaking objective, balanced and relevant research, sharing the insights and information widely, and working in partnership with a range of clients and collaborators.
Our work combines the academic rigour with a task-oriented approach. In addition to our strong ethos of evidence-based research, RAND Europe is a values-driven organisation.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be o....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
THE ROLE
An exciting requirement for an experienced DELAY ANALYST / FORENSIC PLANNER at Partner Designate level to join my client as soon as possible either in their Suffolk office or based from anywhere else in the UK, with a view to becoming a full Partner ASAP.
My client is heavily involved with claims and delay on a range of project types in the construction industry. They also provide commercial support to a wide range of clients which include major developers, end users, main contractors and subcontractors.
THE CLIENT
My client is a specialist firm based in Suffolk working on claims, delay, expert work and commercial support for projects for buildings, infrastructure and more.
They provide technical support to lawyers and have acted as Party Representative for construction clients on adjudicationns.
They also provide specialist construction arbitration and construction adjudication services.
THE CANDIDATE
They now have an opening for an ambitious Partner Designate Delay Analyst / Forensic Planner to join them ASAP based either from their Suffolk office covering work across the UK and some further afield or from any other UK location with some requirments to visit their office in Suffolk.
You will need to be fully proficient in the the use of Primavera P6 to deal with assessment of the impact of variations on the programme. Ideally you will also have used MS Project and ASTA too.
You will also need experience of critical path analysis, report writing and have a good eye for detail to be able to investigate why the programme of a project has become delayed.
It is essential to have previous experience of delay and ideally have experience of doing report writing etc. plus good all round knowledge of construction technology, be Degree qualified and have excellent written and spoken English with experience gained working for a main contractors doing delay or with another firm of claims / dispute consultants.
The ideal candidate will not mind occasionally working on the odd live project too and be able to identify project difficulties and pinch points to develop a workable plan and methodology and privide programmes using specialised software to create design, procurement and construction programmes.
You may have worked on projects for building, civils, MEP, utilities and similar sectors.
Ideally you will have an outgoing personality and be able to either bring clients or get involved in business networking, business development etc.
You will ideally also have potential clients that can be brought to my client.
My client would like someone to join them for a few months as an Associate or Partner Designate before becoming a full Partner.
Initial salary in the region of £120,000 per annum plus bonus etc. once a Partner.
Please email your c.v. via this website or give me, Denise Neville, a call on 07836 350309, 020 8368 0025 or 020 7613 5555 for an informal and confidential discussion.....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised and have a ke....Read more...
Within a Digital Engineering Degree Apprenticeship, you will specialise in relevant disciplines. This ensures that your skills and talents are engaged in the type of work that you will ultimately be employed in as a qualified engineer. Digital Business Analyst Engineers are responsible for exciting and varied work such as:
Interpret between two worlds: business and IT, bridging the gap of understanding between business and technology teams
Oversee design and delivery of tested system solutions throughout a project lifecycle
Detailed business requirements and performance analysis
Development of successful digital and technology solutions
Collaborate with IT delivery team
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business, there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
You will be key in helping deliver business improvements through digital and technological solutions within Shared Services which support all our BAE Systems sectors in the UK, giving you the opportunity to make a rewarding contribution to the work we do.
You will learn how to implement security infrastructures, diagnose security incidents and complete cyber risk assessments, to analyse and understand the points of vulnerability within IT systems.
Opportunities to evaluate, initiate, create and support business solutions using digital technology, utilising data to evaluate the commercial and security risks and benefits of potential digital and technology solutions.
You will specialise in a Cyber Security Analyst pathway in your third year.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Approximately 95% of apprentices choose to stay on with us. As a global business there are a world of opportunities – whether you decide to stay in the UK, or explore an overseas role.Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmed.Skills: Communication skills,Organisation skills,Team working....Read more...
A Digital and Technology Solutions Degree apprenticeship involves working collaboratively alongside experienced and world pioneering engineers. It combines spending periods of time at University, where you will acquire an Honours Degree, with time working on real projects, enhancing the skills necessary to develop a long career in the industry.
This scheme will see you specialise in the following area:
Business Analyst - business impact of change, capturing, analysing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders
Through this combination of academic study and real work experience, you will become a valued member of the digital and technology teams
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Approximately 95% of apprentices choose to stay on with us
As a global business there are a world of opportunities- whether you decide to stay in the UK, or explore an overseas role
Employer Description:At BAE Systems, we provide some of the world’s most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 people in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security, and keep critical information and infrastructure secure.Working Hours :Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working....Read more...
Product Support Administrator (6month -FTC) Location: Amersham Contract: 6-month fixed term, potential extension Salary: £26,000–£30,000 per annum About the Role: Join an innovative toy company as a Product Administrator, managing product information to ensure smooth operations and successful product launches. This role focuses on accurate data entry, organisation, and communication across teams, not data analysis or coding. You’ll support the product lifecycle from setup to market, working closely with Development, Sales, Marketing, and Sourcing teams. Key Responsibilities:Maintain product databases (TLP, Apprise ERP) with accurate SKUs, specifications, and costsCheck and validate product information before it is used by teamsCollaborate with Product Development, QA, Sales, Marketing, and Operations to ensure data consistencyManage product codes, barcodes, and relevant documentationConduct regular data audits and correct discrepanciesImprove processes for efficient product information managementPrepare reports for stakeholders on product listings and data qualitySkills & Experience Needed:Strong attention to detail and organisational skillsConfident in Microsoft Excel (pivot tables, VLOOKUP helpful)Comfortable handling and organising large datasetsGood communication skills to work across multiple teamsGCSE (or equivalent) in Maths and EnglishNice-to-Have:Previous product data management or administration experienceExperience creating efficient processes for managing product informationAbility to present product data clearly to colleaguesWorking Environment: Office-based in Amersham with structured hours and early finish on Fridays (after probation). Daily attendance is required for cross-team collaboration and system management. Why This Role: This is a product-focused role, not a data analyst or data scientist position. It’s ideal for candidates who enjoy organising information, working with teams, and ensuring data accuracy. You’ll gain exposure to all parts of the business and develop transferable skills for operations, business support, or product administration careers. Presented by: The Opportunity Hub UK – connecting analytical professionals with data-driven careers.....Read more...
Our client is expanding their business and is seeking a Senior Data Analyst to strengthen their analytics capabilities, deliver actionable insights, and support data-driven decision-making across the organization.
Role and Responsibilities:
Deliver rapid-turnaround insights, visualizations, and recommendations in response to executive questions.
Partner with Strategy and IT/Data teams to access, validate, and analyze enterprise data across membership, club operations, digital products, and marketing.
Document, standardize, and codify analytics processes, reusable queries, metric definitions, and data structures to enhance operational efficiency and analytics maturity.
Develop executive-friendly dashboards and reports to communicate findings clearly and effectively.
Support the definition and governance of KPIs and metric logic, reconciling conflicting data to establish single sources of truth.
Requirements:
5+ years in analytics or business intelligence; experience in subscription, retail/omnichannel, or consumer services preferred. Fitness industry experience is a plus.
Expert SQL skills for building performant, readable queries and reliable datasets from complex sources.
Strong BI/data visualization experience (AWS Quicksight required).
Proficiency with Excel/Sheets for analysis and presentation; familiarity with basic statistics for descriptive and diagnostic analysis.
Clear, concise communication and storytelling skills; comfortable presenting to executives and collaborating cross-functionally.
Strong organization and prioritization skills; able to deliver high-quality work quickly in a fast-moving, ambiguous environment.
Experience documenting analytics processes, creating reusable code/report assets, and using version control (e.g., Git) is a plus.
Familiarity with modern data stacks (Snowflake/Redshift/BigQuery; dbt exposure is a plus).
Python for analysis is a significant plus.
Understanding of data privacy and compliance best practices.
For more information – please apply for this job or send your CV directly and we will contact you to provide further details.Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.....Read more...
Our client is expanding their business and is seeking a Senior Data Analyst to strengthen their analytics capabilities, deliver actionable insights, and support data-driven decision-making across the organization.
Role and Responsibilities:
Deliver rapid-turnaround insights, visualizations, and recommendations in response to executive questions.
Partner with Strategy and IT/Data teams to access, validate, and analyze enterprise data across membership, club operations, digital products, and marketing.
Document, standardize, and codify analytics processes, reusable queries, metric definitions, and data structures to enhance operational efficiency and analytics maturity.
Develop executive-friendly dashboards and reports to communicate findings clearly and effectively.
Support the definition and governance of KPIs and metric logic, reconciling conflicting data to establish single sources of truth.
Requirements:
5+ years in analytics or business intelligence; experience in subscription, retail/omnichannel, or consumer services preferred. Fitness industry experience is a plus.
Expert SQL skills for building performant, readable queries and reliable datasets from complex sources.
Strong BI/data visualization experience (AWS Quicksight required).
Proficiency with Excel/Sheets for analysis and presentation; familiarity with basic statistics for descriptive and diagnostic analysis.
Clear, concise communication and storytelling skills; comfortable presenting to executives and collaborating cross-functionally.
Strong organization and prioritization skills; able to deliver high-quality work quickly in a fast-moving, ambiguous environment.
Experience documenting analytics processes, creating reusable code/report assets, and using version control (e.g., Git) is a plus.
Familiarity with modern data stacks (Snowflake/Redshift/BigQuery; dbt exposure is a plus).
Python for analysis is a significant plus.
Understanding of data privacy and compliance best practices.
For more information – please apply for this job or send your CV directly and we will contact you to provide further details.Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief.....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Senior Estimator, Estimator/ Estimating Manager
Generous, competitive package, along with genuine long-term development opportunities and excellent benefits is part of this fantastic role as a Senior Estimator, Estimator/ Estimating Manager. We are recruiting on behalf of an expanding construction fit-out specialist for an experienced Estimating Manager / Senior Estimator to join their collaborative team.
We recruiting for an expanding industry leader, specialist in the design, supply and installation of commercial, accommodation and industrial fit-outs. With a reputation as one of the UK’s premier full-envelope contractors, they collaborate with major blue-chip brands and high-profile clients across the sector.
The role is based in the Huddersfield area, with excellent transport links from Halifax, Brighouse, Wakefield, Mirfield, Dewsbury, Bradford, Leeds, Sheffield, making it highly accessible for candidates across West Yorkshire.
What’s in it for you as a Senior Estimator?
£80,000 salary with generous package of Company Bonus scheme,
Company Car or Car Allowance
Huddersfield location – strong links to M62 and M1
Company wide annual bonus
Competitive pension
Ongoing training, development and genuine career progression
Main Responsibilities of the Senior Estimator, Estimator Estimating Manager:
Providing technical and sales support when required
Updating and maintaining the company’s internal CRM system and collating project data
Reviewing labour, materials and plant requirements for live projects
Managing incoming enquiries, preparing accurate estimates and working closely with the Business Development team to provide client solutions
Requirements for the Senior Estimator, Estimator/ Estimating Manager:
A relevant construction or building-related qualification, similar to; HNC/HND Construction, BSc Construction Management, BSc Quantity Surveying, BEng Civil Engineering, NVQ Level 3–5 Construction, CIOB or RICS-accredited qualification
Experience working as an Estimator or in a similar commercial role
Strong technical and mathematical background
Experience within commercial fit-out
Ability to work to strict deadlines
To become a, Senior Estimator, Estimator/ Estimating Manager, we would love to receive CVs from Quantity Surveyor, Cost Manager, Pre-Construction Manager, Bid Manager, Bid Coordinator, Commercial Manager, Project Manager, Contracts Manager, Procurement Manager, Procurement Specialist, Cost Engineer, Cost Analyst, Planning Engineer, Commercial Sales Estimator.
Please contact Fiona McSheffrey at E3 Recruitment for more information.....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country. This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day. The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
IT Applications Manager - Central London
£80,000 - £85,000
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
• Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
• Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
• Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
• Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
• Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
• Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
• Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
• Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
• Establish governance frameworks, standards and best practices for application development and management
• Ensure security, scalability and enterprise alignment for all applications and digital workflows
• Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
• Strong experience with low-code/no-code platforms
• Proven ability to lead and deliver change management initiatives across business systems
• Experience in application standardisation and rationalisation across business units
• Leadership experience managing cross-functional teams and vendor relationships
• Skilled in business process mapping, workflow automation and data modelling
• Familiarity with enterprise integrations and APIs
• Strong understanding of IT governance, compliance and security principles
• Ideally ITIL certified with experience in ITIL change management
• Experience in user enablement, training and digital adoption
Central London – 4 days per week onsite initially, dropping to 3 once passed probation.....Read more...
