Multilingual (English, French, Dutch)Start: ASAPPosition SummaryAre you a dynamic leader with a passion for hospitality and fluent in English, French, and Dutch?I am looking for an experienced General Manager to lead our café, uphold our brand standards, and drive business success.As the senior business leader on site, you’ll be responsible for managing all aspects of the facility, ensuring financial goals are met, and fostering a culture where both guests and team members thrive.Your entrepreneurial spirit and strategic vision will be key in maximizing the café’s potential in a competitive market.Key Responsibilities
Business Growth: Drive consistent year-over-year growth in guest visits and overall sales performance, aiming for top results in the local market.Financial & Asset Management: Oversee the café’s operations to meet or exceed financial targets while maintaining brand standards and core values.Team Leadership: Build, inspire, and empower a high-performing team, ensuring clear communication of goals and expectations.Operational Excellence: Ensure all products and services are delivered to the highest standards, working cross-functionally to implement systems and processes.Customer Focus: Champion a guest-first culture, respond proactively to feedback from all channels, and set high standards for customer satisfaction.Talent Development: Attract, retain, and nurture top talent, supporting team members’ growth and career progression.Change Management: Lead the implementation of new initiatives and adapt to evolving business needs.Continuous Improvement: Demonstrate a commitment to ongoing personal and professional development.
QualificationsExperience, Education & Certifications
Proven experience in hospitality management, particularly in restaurant front line operations.Bachelor’s degree in Hospitality Management, Culinary Arts, or related field preferred.
Skills
Fluent in English, French, and Dutch (spoken and written).Strong leadership, interpersonal, and communication abilities.Ability to convey complex ideas clearly to diverse audiences.Confident presenting in both one-on-one and group settings.High business acumen, common sense, and a genuine enthusiasm for guest service.Excellent problem-solving skills and a proactive approach to challenges.
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Are you a natural relationship builder with a knack for driving performance and inspiring others? Ready to take the wheel in a dynamic, field-based role where every day brings something new? This is your chance to shine as a Regional Manager!Your Mission
Be the vital link between our back office, retail partners, and points of sale across Belgium.Manage and develop a network of sales points, ensuring operational excellence and top-tier customer satisfaction.Analyze sales stats, spot opportunities for growth, and implement creative solutions to boost performance.Drive like-for-like sales, build strong partnerships, and make our brand a local favorite.
What You’ll Do
Guarantee the performance of each point of sale in your region.Coach and support franchise partners to maximize profitability and operate efficiently.Roll out company policies, quality standards, and marketing initiatives at the regional level.Ensure clear, meaningful communication between head office and sales outlets.Be the go-to contact for retailers and oversee contract renewals.Stay ahead of retail trends and keep an eye on the competition.Dive into sales data, identify weak spots, and turn them into growth opportunities.Spark proactive sales activities and support partners with hands-on training and motivation.Visit each franchise partner monthly, record visits, and help them optimize their business.Conduct business reviews and create action plans to drive results.Onboard new partners and make sure they’re set up for success.
Who You Are
Experienced in a similar Regional or Area Manager role, preferably in Food & Beverage or Food Retail.A self-starter who thrives both independently and as part of a team.Results-driven, analytical, and business-minded-you love working with numbers.A problem solver who proposes concrete solutions and action plans.Highly organized, detail-oriented, and rigorous with procedures.A positive communicator and natural networker, ready to be the ambassador of your region.Comfortable in multicultural environments and fluent in French and English (Dutch is a plus!).Committed, persuasive, and supportive, with a passion for making a difference.
What’s In It For You?
A competitive salary of €50,000 – €55,000 plus bonusCompany car to keep you movingA role with real impact and plenty of room for growthThe chance to work with passionate people and make your mark in the industry
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