Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations
Promote fraud awareness within DWP and to wider external business partners
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate
Liaise with other departments/organisations within the framework of any existing partnership agreements
Prioritise workload in line with conflicting and changing priorities
Training:
Public Sector Compliance Investigator and Officer Level 3 Apprenticeship Standard
Training Outcome:
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP)
On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday- Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
• Answering calls and emails from customers and suppliers• Scheduling jobs and coordinating engineers• Keeping our job management systems and paperwork up to date• Assisting with project coordination• Supporting general admin tasks across the teamTraining:You will have a work mentor and Cambridge Regional College assessor to guide you to achieve a Level 2 Customer Service Apprenticeship.
Training would be provided for our computer software package and our telephone system.Training Outcome:There will be progression within the business to learn new aspects of the larger scale projects that we undertake.Employer Description:We’re a trusted Plumbing, Heating & Renewables company with a reputation for quality and reliability.Working Hours :8am - 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
