Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: £30-£34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
•
Experience in Customer Service and Network Operations
•Technical Engineering background
Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Accurate data in compliance with applicable legislation
Assist with administration of receivable and payable processes
Complete regulatory checks on cash transactions in and rectify issues within timeframe
Assist with preparation of weekly/monthly cash postings
Assist with preparation of ad hoc journal postings (e.g. loan interest, adjustments)
Assist with preparation of monthly finance packs for executive reporting
Assist with given project work
Complete all mandatory training issued by Vision or Rathbones within the deadlines
Job swap with other teams in head office to gain a wider understanding of how Vision functions as a whole
Attend all AAT sessions and complete exams working towards their AAT qualification
Extra study time will be given where needed and time will be given for off-the-job learning
Acts with the best interest of clients at all times
Must be self-motivated and enjoy working in a small team environment
Takes responsibility for managing individual workload
Communicates clearly and willingly with all members of the team and advisor community
High level of attention to detail
Adheres to vision values
Training:BPP apprenticeship training programmes are delivered virtually by a fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.Training Outcome:Career progression after this apprenticeship would likely be to move on to further accountancy qualifications. Employer Description:Rathbones provides individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients’ wealth.
Our purpose, which is to think, act and invest responsibly, is delivered through our corporate values – Responsible and entrepreneurial in creating value, collaborative and empathetic in dealing with people, courageous and resilient in leading change, professional and high-performing in all our actions.
Our tradition of investing and acting responsibly has been with us from the beginning and continues to lead us forward. Our ambition is to be recognised as the UK’s most responsible wealth manager.
We want Rathbones to be a company where everyone has the opportunity to build a successful career and find the right balance between work and personal life, regardless of age, ethnicity, gender, religion or background.
Rathbones recognises that our high standards of service and our reputation depends upon us employing the right people, with the right skills and experience. We recruit individuals who match our values – those that are passionate about client service, operate with the highest levels of integrity and have a strong results focus.
We choose to invest significantly in the development of our people. We also encourage our employees to take relevant business qualifications and offer generous support packages. Our investment professionals are required to achieve standards above the regulatory minimum with a particular focus on the Chartered Wealth Manager and Chartered Financial Analyst qualifications.
We are an equal opportunity employer, and it is our policy to ensure that all job applicants and employees are treated fairly and on merit regardless of their race, gender, marital status, age, disability, religious belief, or sexual orientation.Working Hours :Monday-Friday, between 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Willingness to learn....Read more...
Accurate data in compliance with applicable legislation
Assist with administration of receivable and payable processes
Complete regulatory checks on cash transactions in and rectify issues within timeframe
Assist with preparation of weekly/monthly cash postings
Assist with preparation of ad hoc journal postings (e.g loan interest, adjustments)
Assist with preparation of monthly finance packs for executive reporting
Assist with given project work
Complete all mandatory training issued by Vision or Rathbones within the deadlines
Job swap with other teams in head office to gain a wider understanding of how Vision functions as a whole
Attend all AAT sessions and complete exams working towards their AAT qualification
Extra study time will be given where needed and time will be given for off the job learning
Acts with the best interest of clients at all times
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Plenty of opportunities for the applicant to grow within a role. There is a ladder system that every employee can climb which comes with added incentives and responsibilities.Employer Description:Vision Independent Financial Planning is a dynamic, established, financial advice network, founded and based in Cornwall. Founded 16 years as a small start-up we are now a nationally recognised Independent Network and a wholly owned subsidiary of Rathbones PLC. We pride ourselves on retaining a family culture despite the growth achieved.
We believe our people are our biggest strength; we treat our people with care and respect, openly encouraging collaboration. Finding the right person is as important to us as their qualifications; we are providing comprehensive, hands-on training to ensure your success in this role. The ideal candidate will possess excellent interpersonal skills, strong organisational abilities, and possess a proactive nature.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Team working,Self motivated,Managing individual workload,Clear communicator,Adheres to vision values,Microsoft Excel,Technological proficiency,Time management skills,Willingness to learn....Read more...
Produces accurate records and documents
Compose emails, letters
Maintains records and files
Work and interact with different departments and customers
Use of multiple IT packages and systems
Organises meetings and events
Training:
Business Administrator Level 3 Apprenticeship Standard
The College sessions are for a full day, approximately once a fortnight
Training Outcome:
Full time employment on successful completion of apprenticeship. The opportunity to explore promotion within the business
Employer Description:A&P Falmouth is part of the A&P Group, we are a Ship repair facility operating 3 dry docks as well as Port Operations and Marine Designs. With a proud history of quality driven Engineering Excellence spanning six decades from three strategic locations in the UK, A&P remain committed to our workforce and being a partner of choice to all of our customers.Working Hours :Monday - Friday, 08:00 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Tolerant,Adaptable,Punctual....Read more...
Set and operate saws
Lathe
Milling machine
Other powered machinery
Training:
Training will take place weekly (term time) at a Truro-Penwith College campus
Training Outcome:
On completion of a successful apprenticeship, there may be an opportunity for a full-time position
Employer Description:MANUFACTURE OF MARINE HYDRAULIC EQUIPMENT, WINCHES, NET HAULERS, LINE HAULERS.Working Hours :Working Days: Monday to Friday.
Working Times: Mon - Thurs 7.30 - 4.30 Fri 7.30 - 12.30.
No shiftwork , nights, or weekends.Skills: Communication skills,Team working,Timekeeping,Methodical,Interest in Engineering....Read more...
Role will include but is not limited to:
Woodwork
Roofing
Tiling
Plasterboarding
Setting out
Fitting kitchens
Training:You will be working towards a Level 2 Carpentry and Joinery Apprenticeship standard.You will be required to attend Cornwall College Camborne on a weekly basis as part of the apprenticeship training. You will receive on and off the job training and support from an assessor and your employer.Training Outcome:After completing the apprenticeship, the applicant may go on to enrol onto a Level 3 Craft Carpentry and Joinery apprenticeship.Employer Description:Trident Plumbing Heating and Electrical Ltd cover all aspects of building work. They are a small team of quality tradespeople, and they cover the whole of Cornwall.Working Hours :Monday to Friday 8am to 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
