Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer.
Customer communication will take place across:
Digital Channels (Social Media Messages on Instagram and Facebook)
Email
Potentially Telephone (not a service they offer today)
As well as supporting customers across our key sales platforms:
Amazon
Ebay
The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.
Responsibilities:
Respond promptly to customer enquiries via email, phone, and social media in line with business requirements
Process commercial customer orders accurately and efficiently
Provide product information and guidance to help customers make informed purchasing decisions
Monitor Amazon and eBay messages to ensure timely and professional responses
Assist with maintaining online reviews and ratings by replying to Trustpilot reviews
Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience
In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.Training:
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification
Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential
Training Outcome:
This is a brand new role and the company have ambitious plans for growth
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury.
The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market.
The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas.
In addition to a competitive salary, you can look forward to the following:
• Pension Scheme
• 20 days annual leave (+ 8 bank holidays)
• Casual Dress code
• On-site parking
You will also be supported and mentored by Phil or Zoe as well as being supported through your training with Professional Apprenticeships.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide efficient and reliable chair-side support to Practice Clinicians.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients’ wellbeing and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:A dental nursing apprenticeship is a structured training program that combines practical experience with classroom learning. It typically includes:
Qualifications: Participants work towards a Level 3 Dental Nurse Apprenticeship Standard and may need to achieve Functional Skills in English and maths.
Training: Involves on-the-job training at a dental practice, alongside online study and weekly teaching sessions.
Delivered nationwide through blended interactive E-Learning, enabling learners to access the course from anywhere in the UK.
Assessment: Includes an End Point Assessment (EPA) to evaluate competency.
Career Path: Prepares apprentices for professional registration with the General Dental Council (GDC) as qualified dental nurses.
Overall, it provides a comprehensive pathway to a rewarding career in dental healthcare.Training Outcome:
With experience, you may be able to move into jobs like team manager, team leader or dental practice manager
With further training, you could become a dental therapist, helping a dentist carry out the more routine dentistry work. You could also become a dental hygienist, helping people to look after their teeth and gums
You might decide to train as an orthodontic therapist, helping dentists to improve the look and position of a patient's teeth
Health careers:
https://www.healthcareers.nhs.uk/Employer Description:The team at Alpha Dental Care Stockton are a highly skilled and dedicated group of professionals who are committed to providing exceptional dental care. With their expertise in various areas of dentistry, they strive to ensure the utmost comfort and satisfaction of their patients. Their friendly and compassionate approach creates a warm and welcoming environment, fostering trust and building long-lasting relationships with those they serve. Patients can trust the team at Alpha Dental Care Stockton for comprehensive dental solutions delivered with precision and care.Working Hours :Tuesday 8am- 5pm
Wednesday 8am- 5pm
Thursday 8am- 5pm
Friday 8am- 5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Assist with the creation and execution of marketing campaigns for new and existing services
Develop compelling value propositions to promote their product lines
Contribute to the preparation of marketing strategies aligned with business goals
Support with SEO tasks such as keyword research, competitor analysis, and backlink acquisition
Keep the company website updated and visually engaging
Create and publish blogs, LinkedIn posts, and digital content in collaboration with the team
Track and analyse online performance data to optimise campaigns
Use AI tools to support the development of creative marketing content
Help manage and update promotional materials
Provide insights on market trends and competitor activity to the sales team
Respond to customer queries and feedback
Assist in organising trade shows, meetings, and promotional events
Manage logistics to ensure smooth delivery of events
Maintain CRM and prospect databases
Manage mailing lists and support direct marketing activities
Training:Advanced Level Apprenticeship in Multi-Channel Marketing consisting of:
Level 3 Diploma in Multi-Channel Marketing
Level 2 Functional Skill in maths (if applicable)
Level 2 Functional Skill in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship There will also be an end point assessment. Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education
Employer Description:At TesTex NDT Ltd, they are proud to be a leading provider of innovative, high-quality non-destructive testing and asset inspection services across Europe. Their mission is simple: deliver reliability, efficiency, and innovation while keeping safety and sustainability at the heart of everything they do. Their people are central to their success; they encourage, support, and empower their team to grow and achieve their full potential.Working Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative....Read more...
Saks are working with Kleek Apprenticeships to help train new team members with the skills, knowledge and behaviours needed to be successful in their salon. Alongside the outstanding training being provided by the salon team and Kleek educators you will also be learning how a salon works, all while earning a wage.
Duties include:
Reception
Answering telephone enquiries
Greeting customers
Assisting stylists
Shampooing
General salon duties
Training:
You will be training towards a Hair Professional Level 2 qualification, supported by Kleek Apprenticeships and the team at your home salon
The level 2 qualification in hairdressing includes consultation, shampoo/condition and treating the hair, cutting hair using a range of techniques, style and finish and colouring and lightening hair
You do not need any formal qualifications to start the apprenticeship however you will need to have passed English and maths to complete it. Kleek Apprenticeships will help you gain these functional skills alongside the apprenticeship with our bespoke learning modules
The programme is ideal for those with no experience in the industry and wanting a successful and exciting career in hairdressing
Training Outcome:
After you have completed your Hair Professional Level 2 you will be a fully qualified hair stylist and will be able to work independently within your salon
You will be able to develop your skills further by advancing onto a Diploma in Advanced and Creative Hairdressing or choose any of the other apprenticeships available at Kleek Apprenticeships each of which will allow you to increase your knowledge, add to your skill set and become ever more valuable to your salon
Employer Description:Saks is an amazing hair and beauty salon located in Skipton. This is a fantastic opportunity to start your career in hairdressing at a salon which prides itself on being at the heart of the community and helping apprentices to succeed in the hairdressing industry.Working Hours :Days and shifts will be discussed with successful applicant.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Patience....Read more...
Duties to include but are not limited to:
Filing & shredding of accounting/company documents when needed
Covering reception; answering the phones, greeting visitors, sorting deliveries etc.
Assisting in light accounting works - printing invoices, stamping for processing
Assisting in distribution & returning of invoices to the wider company departments
Other Ad hoc admin jobs like: stationary orders, canteen ordering and re-stocking etc.
Training:
You will be working towards a Level 3 Business Administrator apprenticeship standard qualification.
The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace.
You will be required to attend St Austell College fortnightly, with some elements of the course being delivered online.
Training Outcome:On sucessful completion of the apprenticeship you may wish to progress onto office management, a finance role, projects, co-ordination or marine & HR.Employer Description:KML is a UK-based integrated marine contractor working worldwide. We have our own vessel fleet, assets, wharves, and labour force. With a heritage and portfolio in specialist and general merchant vessel operations, marine civil engineering contracting (including rock armour and sea defences), salvage and wreck removal, craned heavy lift, subsea cables, and specialist offshore energy installation and decommissioning including offshore wind and Tidal / Wave Energy Converter installations, operations and maintenance, the company continues with rapid growth in all of its sectors.Working Hours :Monday to Friday: Options: 8.30am - 5.00pm- 1 hour for lunch / 9.00am to 5.30pm 1 hour for lunch
No weekend or evening works.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Friendly,Approachable,Willing to learn,Strong work ethic,Computer Skills....Read more...
Assist with general admin tasks such as filing, data entry and maintaining records
Handling incoming calls and correspondence, directing them to the appropriate staff members
Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
Be the first point of contact for customer enquiries via phone, email, and online chat
Take ownership of customer requests, following through until the customer is completely satisfied
Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
Resolve customer issues promptly and effectively, escalating only when necessary
Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
Keep accurate records of customer interactions and feedback to support continuous service improvements
Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
Contribute ideas and suggestions to enhance our customer service processes
Represent the company’s values and professionalism in every customer interaction
Training:
Business Administrator Level 3
4-days per week at Seaweed & Co
1-day per week at Newcastle College
Training Outcome:
Earn a Level 3 Business Administration qualification while learning on the job
Opportunity for a full-time position upon apprenticeship completion
Employer Description:Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.Working Hours :9am - 5pm, working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Trustworthy,Positive Attitude,Self Motivated,Flexibility,Willingness to Learn....Read more...
Assist with the control, distribution, and tracking of incoming and outgoing project documentation
Ensure all project documentation is correctly filed and version-controlled
Support the Projects Team in maintaining compliance with internal document control procedures and industry standards
Upload, update, and retrieve documents from electronic document management systems (EDMS)
Liaise with project managers, engineers, contractors, and external stakeholders regarding document submissions and approvals
Assist in preparing document transmittals and reports as required
Participate in audits and quality checks of project documentation
Contribute to continuous improvement of document control processes and systems
Training:You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period. This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.Training Outcome:Potential full-time position upon completion of the apprenticeship.Employer Description:In 2016, CP Consultation was established, with a clear vision to lead in cathodic protection and marine growth prevention. Two years later, in 2018, CP Consultation evolved into OES Group. This marked the beginning of a new era, as the company began developing complete in-house solutions for cathodic protection and anti-fouling systems.
In 2020, OES Group reached a significant milestone by signing the first ICCP Anode Cage Contract.
The year 2021 brought further growth. OES Group expanded into a new facility with a combined area of 4,200m² to accommodate the growing demand and increasing order book.
In 2022, OES Group opened a new office and warehouse dedicated to development and electrical manufacturing in the Netherlands, covering 600m². This expansion enabled them to increase their production capacity and respond to market needs more quickly and efficiently.
The success continued in 2023, when OES Group launched a new foundry division and signed three major multimillion-dollar contracts for offshore wind ICCP systems. These developments reinforced their position as a global leader in protecting offshore structures.Working Hours :Monday to Thursday 8.30am till 5pm, Friday 8.30am till 3.45pmSkills: Administrative skills,Attention to detail,Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Receive, log, and forward supplier invoices to the finance department
Scan and digitally file delivery notes, ensuring they align with purchase and invoicing records
Match delivery notes to purchase invoices in accordance with purchasing procedures
Perform regular bank reconciliations in coordination with the finance team
Analyse and post corporate credit card expenditures into appropriate categories
Support petty cash handling, and expense tracking as required
Assist with general financial record-keeping, reporting, and filing
Prepare and issue order confirmations to clients and internal teams
Produce production notes for small orders and ensure handover to relevant departments
Book and dispatch small orders using approved logistics channels
Track deliveries and maintain order logs for internal visibility
Organise and maintain company documentation in digital and paper-based formats
Manage the office telephone, handling internal and external calls professionally
Run the shared admin inbox, responding promptly or escalating queries where needed
Maintain audit trails for all administrative actions, ensuring compliance with internal systems
Logging & processing tenders and small sale orders and update relevant stakeholders
Training:
You will be studying a Level 3 Business Administrator Apprenticeship standard over an 18-month period
This is a fully work-based programme
You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
Training Outcome:
Potential full-time position upon completion of the apprenticeship
Employer Description:In 2016, CP Consultation was established, with a clear vision to lead in cathodic protection and marine growth prevention. Two years later, in 2018, CP Consultation evolved into OES Group. This marked the beginning of a new era, as the company began developing complete in-house solutions for cathodic protection and anti-fouling systems.
In 2020, OES Group reached a significant milestone by signing the first ICCP Anode Cage Contract.
The year 2021 brought further growth. OES Group expanded into a new facility with a combined area of 4,200m² to accommodate the growing demand and increasing order book.
In 2022, OES Group opened a new office and warehouse dedicated to development and electrical manufacturing in the Netherlands, covering 600m². This expansion enabled them to increase their production capacity and respond to market needs more quickly and efficiently.
The success continued in 2023, when OES Group launched a new foundry division and signed three major multimillion-dollar contracts for offshore wind ICCP systems. These developments reinforced their position as a global leader in protecting offshore structures.Working Hours :Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 3.45pmSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
1. Provide administrative and first line support across the full employee lifecycle, including recruitment, employee relations, performance and absence management, with guidance from the People & Culture Partner, ensuring a smooth and efficient People service
2. Accurately update and maintain People systems and trackers, ensuring data integrity and demonstrating strong attention to detail
3. Uphold confidentiality and ensure compliance with data protection regulations, demonstrating a clear understanding of the importance of handling sensitive information
4. Support the recruitment and onboarding process, with a particular focus on the successful delivery of high-volume temporary recruitment campaigns, in close collaboration with the Recruitment Officer
5. Collaborate with the Learning & Development Officer to support and help deliver a successful Work Experience Programme
6. Support the Internal Communications Manager in the delivery of wellbeing and engagement activities across the organisation
7. Contribute to a variety of People projects and initiatives, as required by the team
8. Commit to and successfully complete the Level 3 HR Support apprenticeship, applying knowledge and skills gained through the real-life tasks within the workplaceTraining:
The candidate will follow a Level 3 apprenticeship programme and study towards a Level 3 HR Support apprenticeship standard
This training will be structured and delivered by Cheshire College– South & West
If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skills in the relevant subjects
Training Outcome:
Opportunities to progress to a higher HR qualification on completion of the apprenticeship
Employer Description:Chester Zoo is the UK’s favourite zoo as well as an international conservation charity. Known as the North of England Zoological Society and managed by a board of Trustees.
The zoo was founded by the Mottershead family and welcomed its first visitors on 10 June 1931. Three years later, the zoo was registered as a non-profit organisation to be run as a charitable educational, conservation and scientific institution. Our membership scheme was also launched. In its first year 155 members, whose subscriptions totalled £216, signed up. Today, the zoo has over 165,000 members all helping provide funds for our conservation mission, both here in the UK and around the world.
What began as a family run zoo has grown into a globally-renowned centre of excellence for conservation and scientific research, and one of the UK’s biggest and most popular visitor attractions. We have even been voted the best zoo in the UK on TripAdvisor. The zoo’s 130-acre site in Chester, which is home to more than 30,000 animals and more than 500 species, is where this species-saving work is made possible. Each year we welcome 130,000 schoolchildren and gives away over 30,000 tickets to schools in less privileged areas. Our 2 million annual visitors and huge online communities are vital in helping us create a future where nature can survive and thrive.
We pride ourselves on our global conservation work, the zoo is key part of 139 international conservation breeding programmes, working with 62 conservation partners in 19 countries to protect wildlife and people. Experts from the zoo are recognised by governments and NGOs across the world as leaders within the global conservation community. Currently, the zoo is saving species on behalf of the Bermudan, Spanish and Portuguese governments, among others.Working Hours :Monday to Friday
8.30am- 5pm
With a 30 min unpaid breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Some IT skills,Strong work ethic....Read more...
Order Fulfilment: Accurately pick and check customer orders, ensuring all items are correct and ready for dispatch. Please note this is a physically demanding role involving manual handling and heavy lifting.
Customer Service: Assist customers at the trade counter and in the showroom, providing friendly and knowledgeable support.
Warehouse Maintenance: Maintain a clean, safe, and organised warehouse environment through regular housekeeping duties.
Teamwork & Independence: ;Work effectively both independently and as part of a small, collaborative team.
Sales Processing: Prepare cash sales and manage trade account transactions (full training provided).
Communication: Answer incoming calls professionally and direct queries appropriately.
Training Outcome:Opportunity to join the team permanently in the Role. Also, lots of opportunity to gain experience in different aspects of the company including HGV Training, Forklift Training, working with foreign suppliers, working in an administrative role including accounting software. Employer Description:Established by Tony Craven and Jim Hope and still run by the Craven family today, Tyne Tees Ceramics has family values at its heart and began in Stirling Court in the Team Valley Trading Estate in 1983, where it was opened by the Mayor of Gateshead and Sir John Hall. The business can still be found in the Team Valley today, but we now operate from a 13,000sqft warehouse with showrooms at 14 Perth Court, Team Valley and Wear Street, Sunderland, and our trade has grown dramatically over the years to now cover Scotland, Cumbria and Yorkshire, as well as the North East.
Tyne Tees Ceramics have always focused on supplying quality products with attractive pricing to bathroom centres, tile shops, regional developments, trade and public. We hand pick and import ceramic, porcelain and mosaic tiles from Spain, Italy, Portugal and Poland to ensure our ranges are kept on trend and so we can provide the best products for any situation.
We have secured our place as one of the North East’s leading independent distributors by supplying luxurious developments such as Lumley Castle, Beamish Hall, Coombe Abbey Hotel, Redewater Lakeside Lodges and the Lake District Hotel Group, along with many high-end local developments and authorities.
At our showrooms on the Team Valley and Sunderland, you’ll find styles to suit all tastes and budget, with plenty of room settings to help inspire your choices. With a large selection of porcelain, ceramics and mosaics available for bathrooms, kitchens, and floors, be inspired by our unrivalled product portfolio. The staff have been with Tyne Tees Ceramics for over 20 years so have extensive experience in picking out the best designs that will suit your home interior and will advise you in a professional and friendly mannerWorking Hours :Monday – Thursday 8am – 4 pm.
Friday 8am – 12 noon.Skills: Communication skills,Customer care skills,Team working,Physical fitness....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, our level 2 Autocare Technician Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Functional Skills in English and maths if required
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed.
(With exception of weekends as per the requirement of the dealership).
40 hrs per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Providing first line remote and in person support to the seven offices within The Harris Group via our ticket system, emails, messages, and phone calls
Accurately logging, tracking, and prioritising helpdesk requests using our ticket system
Following IT standard procedures and policies
Maintaining user accounts across multiple systems
Configuring both hardware and software
Troubleshooting both hardware and software issues
When required, escalating issues to external suppliers or contacts
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team
Training Outcome:
Possible career progression upon completion of the apprenticeship
Employer Description:With over 40 years of experience and a host of industry awards, The Harris Partnership boasts a diverse and high-profile portfolio spanning retail, residential, commercial, and urban regeneration. As part of their IT team, you will play a key role in supporting the technology that underpins their innovative design work across multiple UK offices.Working Hours :Monday to Friday 37.5 Hours Per week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Assist with general admin tasks such as filing, data entry and maintaining records
Handling incoming calls and correspondence, directing them to the appropriate staff members
Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
Be the first point of contact for customer enquiries via phone, email, and online chat
Take ownership of customer requests, following through until the customer is completely satisfied
Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
Resolve customer issues promptly and effectively, escalating only when necessary
Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
Keep accurate records of customer interactions and feedback to support continuous service improvements
Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
Contribute ideas and suggestions to enhance our customer service processes
Represent the company’s values and professionalism in every customer interaction
Training:Location: 6 Vita House, Fish Quay, North Shields, NE30 1JA
Salary / Wage: £7.55 per hour
Possible Start Date: 22 September 2025
Application Deadline: 10 September 2025
Expected Duration: 18 Months
Apprenticeship Level: Advanced
Training Outcome:There is the opportunity to progress within the company at any level and section as there may be need, and that interests the person. The key is customer service, admin, and marketing activities. Employer Description:Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.Working Hours :Monday to Friday, 9 am-5 pm, but with flexible working possible.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs.
Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Physical fitness,Driving licence....Read more...
Full description:
Learning the Health & Safety rules and regulations of the construction industry
Measuring and mixing of cement using various tools, equipment and machinery
Watching, listening and putting into practice bricklaying and building techniques
Carrying out tasks such as brickwork, brick walls, repointing, building, paving, concrete bases, footings, etc
Use of personal protective equipment (PPE) as required
Training:Bricklayer Level 2 Standard.Training Outcome:Full-time employment.Employer Description:The business is run by David Roberts and Steven Henderson who have over 40 years’ joint experience in the building trade. We are supported by our team of skilled tradesmen. We are specialists in delivering both contemporary and modern high-end extensions, refurbishments and renovations across Northumberland, Tyne & Wear and County Durham.Working Hours :Monday to Thursday - 7.30am-4.00pm, Friday 7.30am - 3.00pm.Skills: Attention to detail,Communication skills,Customer care skills,Number skills,Organisation skills,Physical fitness,Problem solving skills,Team working....Read more...
This is a new role designed to support the smooth running of our fundraising operations. You’ll focus on the behind-the-scenes tasks that keep our team efficient and supporter-focused, including clerical activities such as data entry, donor care, responding to enquiries, managing our supporter database and the co-ordination of fundraising elements such as collection tins and food donation points.
Key Responsibilities:
Supporter Administration & Enquiries:
Respond to telephone and email enquiries related to fundraising and general shelter activities
Issue thank you letters and supporter communications in a timely manner
Co-ordinate community collection tin distribution, tracking and follow-up
CRM & Data Management:
Import CSV payment files and add manual transactions
Manage day-to-day administration of our CRM database
Produce data reports to support decision-making and track performance
Ensure accuracy and GDPR compliance for all record keeping
Team & Departmental Support:
Provide administrative support to the Fundraising Team and Executive Team, including minuting meetings
Maintain organised records, files, and shared resources
Help prepare presentations, reports, and correspondence as required
Support departments with their Microsoft workflows and improve operational efficiency through Power Automate
General Duties:
Undertake any training/development opportunities as required
Assist with events and other fundraising activities where needed
Carry out any other duties deemed necessary by management to support the success of the shelter
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Data Technician level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Training Outcome:Potential for permanent role after completion of apprenticeship for the right candidate.Employer Description:Newcastle Dog & Cat Shelter was established in 1896 and helps animals that are lost, unwanted, neglected, abused and abandoned. Our objective is the promotion of kindness and prevention of cruelty to animals.
We reunite lost animals with their owners and find loving new homes for those no longer wanted. We cover the whole of the North East from our shelter at Benton North Farm in Newcastle..Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Excellent time management,Passion for Data....Read more...
Working as part of our team with a mentor in all areas of Northumberland
Learning all aspects of joinery including industry health & safety, site rules and regulations
Training in first, second and final fix joinery
Door and window frame installation, skirting boards, door fitting, kitchens (cupboards, shelving), staircases etc.
Use of relevant equipment, tools and PPE Measuring, identifying, sourcing and preparing and use of relevant materials
Training:Carpentry and Joinery Level 2 Standard.Training Outcome:
Full time employment
Progression to level 3
Employer Description:The business is run by David Roberts and Steven Henderson who have over 40 years’ joint experience in the building trade. We are supported by our team of skilled tradesmen. We are specialists in delivering both contemporary and modern high-end extensions, refurbishments and renovations across Northumberland, Tyne & Wear and County Durham.Working Hours :Monday to Thursday, 7.30am-4.00pm. Friday, 7.30am - 3.00pm.Skills: Attention to detail,Communication skills,Customer care skills,Number skills,Organisation skills,Physical fitness,Problem solving skills,Team working....Read more...
Full description:
Ground working – learning to mark out and dig trenches for foundations and drains
Installing drainage and manholes
Form working – assisting in erecting and/or dismantling shuttering holding setting concrete
Concreting – mixing using various equipment
Minor road work - concreting, laying kerbs, paving and re-surfacing
Understanding why and using correct PPE for all tasks
Adhering to risk and COSHH assessments and following instructions provided in tool box talks
Recognising, then learning to implement, the organisation of materials, tools and equipment
Monitoring the work environment at all times to ensure as far as possible all clear and tidy
Support in maintain site locations as required
Any other duties reasonably requested by the Supervisors and/or managers
Understanding and following Health and Safety guidance
Training:Groundworker Level 2 Standard. One day per week at Ashington Campus, Northumberland College.Training Outcome:Possibility of a full time position.Employer Description:The business is run by David Roberts and Steven Henderson who have over 40 years’ joint experience in the building trade. We are supported by our team of skilled tradesmen. We are specialists in delivering both contemporary and modern high-end extensions, refurbishments and renovations across Northumberland, Tyne & Wear and County Durham.Working Hours :Monday to Thursday, 7.30am - 4.00pm. Friday, 7.30am - 3.00pm.Skills: Attention to detail,Communication skills,Creative,Customer care skills,Number skills,Organisation skills,Physical fitness,Problem solving skills,Team working....Read more...
Provide and support dentist with surgery
Preparation of instruments
Supporting patients
Maintaining records
Keeping all clinical areas sterile
Liaising with reception
Awareness of emergency drugs
Adhering to H&S
Training:
On the job training
Level 3 Dental Nursing qualification
Day release at Newcastle Training Office
Training Outcome:Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Our fantastic team have worked hard to deliver to you a modern, patient-focussed dental practice, offering high quality dental care to all patients in comfortable surroundings, with state-of-the-art equipment.
Our ethos is prevention of dental disease; maintaining healthy, functional teeth for you and your family. Our whole team works together to save teeth, undertaking advanced treatment to prevent tooth extraction where we can.Working Hours :Working between 08.45 - 17.45 Monday to Friday, one late evening per week, which will be 08.45 - 20.15. (Shifts to be confirmed and to include a Saturday morning).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Reporting to an Engineer Lead, the engineering apprentice will have the opportunity to develop both a practical and academic understanding of engineering. Throughout the apprenticeship, engineers at the beginning of their career will have the opportunity to apply their knowledge and learning to various business initiatives and engineering programs.
The engineering apprentices primarily work on all stages of product creation and modification. They support activities ranging from early concept feasibility, design and development stages right through to final preparation for launch and customers. This includes working on rapid prototyping, assembly, testing, validating and analysing performance. Typically working closely with engineers to bring new concepts to life or supporting redesigns of existing products.
Development:
Developing skills within an engineering apprenticeship will allow you to be involved in complex work. You will learn to be able to:
Apply safe systems of working.
Make a technical contribution to either the design, development, quality assurance, manufacture, installation, commissioning, decommissioning, operation or maintenance of products, equipment, systems, processes or services.
Apply proven techniques and procedures to solve engineering/manufacturing problems.
Demonstrate effective interpersonal skills in communicating both technical and non-technical information.
Develop a commitment to continued professional development.
Learning Specific Specialist Knowledge:
Understand mathematical techniques, formulas and calculations in a product design and development environment.
Understand material applications and methods of testing (destructive and non-destructive).
Understand Computer-Aided Design (CAD) methods and applications.
Understand material joining applications and systems.
Understand mechanical, electrical, electronic and process control systems.
Understand measurement, monitoring, testing and diagnostic methods and techniques.
Learning Specific Specialist Skills:
Read and interpret relevant data and documentation used in the design and development of components, assemblies and systems
produce components and prototypes using a wide range of hand-fitting techniques.
Produce assemblies and jigs using a range of materials and techniques.
Prepare and use lathes, milling machines, as well as other general or specialist high technology equipment such as 3D printing/additive manufacturing techniques.
Use a range of mechanical, electrical and electronic testing devices and equipment
Apply mechanical principles and joining techniques to develop products, devices and equipment.
Apply electrical and electronic principles to develop products devices and equipment.
Identify, diagnose and rectify design problems through the whole creation process including design studio, workshops, test environments or under laboratory conditions.
Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedure.
Training:
Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) - Technical Support.
Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge).
Delivery method and location to be confirmed.Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Potential for full time employment on successful completion of the apprenticeship.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Based in North Shields and USA, Elfab are a leading provider of pressure relief solutions worldwide. Basically bursting disks. They manufacture Pressure Relief Safety Devices, Pressure relief bursting discs, rupture discs, bursting panels, OEM discs, explosion vents and detecting devices Our Purpose is ‘Protecting life. Solutions for a safer, cleaner world.’ Following this purpose, we offer products and services related to all aspects of pressure management. We manufacture rupture discs, explosion vents and burst detection systems to protect people, plant and the environment around the world. Our services include specialised engineering and design consultation, product training seminars, site surveys and a stock consolidation programme. Our manufacturing facilities in Broken Arrow (USA) and North Shields (UK) are supported by six regional sales offices and over sixty approved representatives worldwide. OsecoElfab is part of the Halma GrouWorking Hours :Monday - Friday 7am - 3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You’ll be joining the UK’s leading dental network, delivering high-quality dentistry that makes people smile. We take pride in the investments we make in our people, including support for you to complete your level three apprenticeship via our trusted partner Tempdent and your ongoing professional development.
The day-to-day duties of a dental nurse can span across all areas of the practice and can include:
Reception, including answering the phone and greeting patients
Dealing with patient queries
Taking payments
Booking appointments and follow-ups
Sterilising and preparing equipment for dentists
Recording and dealing with patient records
Supporting patients' well-being and dental experience
Cleaning dental areas, including chairs
Managing stock of equipment and supplies
Any other duties to support the dentists and senior team to provide effective patient care
Training:
This qualification is a level 3 advanced apprenticeship accredited by City & Guilds and is delivered nationwide through blended interactive E-Learning, enabling learners to access the course from anywhere in the UK
Upon achievement the apprentice will be awarded a Diploma in Dental Nursing Level 3
Training Outcome:At MyDentist we are passionate about training, stability and support.
Your career could look like the below:
Apprentice dental nurse
Dental nurse
Dental nurse (2+ years GDC reg)
Dental nurse (4+ years GDC reg)
Dental nurse (6+ years GDC reg)
Area support nurse (Float Nurse)
Advanced dental nurse
Head nurse
Employer Description:As Europe's largest dental organisation, mydentist is dedicated to providing high-quality, affordable, and individual care at every step of the patient journey. We invest in our people and practices to ensure outstanding patient care and professional development opportunities for our teams.
Start Your Journey: Build a fulfilling career with us, where you'll have the opportunity to develop your skills within a caring and inclusive team that supports each other.
https://www.mydentist.co.uk/careers/dental-nurse-jobs/apprentice-dental-nursesWorking Hours :Monday - Thursday, 08:45 - 17:45. Friday, 08:45 - 17:15 earlier finish, weekday lates and Saturdays to be done on a rota basis.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Physical fitness,Motivated to learn,Desire to help,Resilience....Read more...
The broad purpose of the occupation is to methodically and accurately inspect and assess all elements of a motor vehicle that has sustained damage and requires repair. They will be able to identify and record the damage on a vehicle and determine (using prescribed information from manufacturers) which parts of the vehicle should be repaired or replaced.
Duties include:
Appraise a damaged vehicle and identify and record damage, including impact zone and severity
Identify non-accidental damage to vehicles
Make use of manual and digital image technology to record areas of damage identified
Accurately record data from the vehicle including the correct vehicle identification and model details, mileage and modifications
Differentiate between items that need repairing and items that need replacement
Training:
Vehicle Damage Assessor Level 4 Apprenticeship Standard qualification
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
Training Outcome:
Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company
Advanced apprenticeship to further improve your knowledge and skills
Career in the motor vehicle industry
Employer Description:Steer Automotive Group is an accident repair group with a difference. Our team has over 30 years of knowledge and expertise within the bodyshop industry, we’re the company you can trust. The Steer network reaches far and wide, with 57 sites and 1400 colleagues across the UK, all managed at a regional level. This makes us the UK's largest independent repair group. You’ll find our highly-qualified technicians deliver true excellence on every job. And our customer service is founded on respect and integrity.Working Hours :Monday - Friday, between 8.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Create all documents and work packs as necessary for the maintenance tasks requested
Liaise with other providers and aircraft operators to ensure all necessary maintenance data has been supplied and is sufficient to complete any requested maintenance
Maintain a good working knowledge of Microsoft Word & Excel as well as using the Internet to access various portals
Develop your customer services skills so you can act as a point of contact by phone and email for all technical services enquiries
Developing, implementing, maintaining and improving the efficiency of administrative services
Training:Business Administrator Level 3.
Live remote sessions every 2 weeks online with the training provider.Training Outcome:Once you have finished your apprenticeship, we would look to develop your skills and knowledge further in our Technical Services team. You could also look to progress to other parts of the business including planning and purchasing.Employer Description:Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.
With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.Working Hours :Monday to Friday, 40 hours per week, exact working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Apprentice Field Service Engineer to cover the North of the UK, working on volumetric concrete mixers and cement silos, diagnosing, repairing and maintaining our customers’ construction machinery.
The role includes:
The commissioning and calibration of our machines to ensure the highest level of accuracy
On-site servicing
Customer training
Machine inspections
Diagnosing mechanical, hydraulic and electrical faults, using diagnostic tools and technical knowledge
Attending emergency breakdowns
Timely completion of job reports and timesheets
Providing technical advice and support to customers when required
Presenting a positive image of Armcon at all times
A flexible approach to workload, hours and possible nights away from home
Being friendly and personable as you will be customer facing
Full training will be provided, essentially by working on customer sites alongside our Senior Field Service Engineer and occasionally at our site in Poynton Cheshire. Ultimately, you will be working solo covering the North of England.
Ideally you will already have or be working towards getting a driving licence. Once fully trained, you will be issued with a company van, fuel and credit card. Power tools will be provided and there is a company pension scheme. We offer 24 days’ holiday, uniform and ongoing training and career development. Also, an annual bonus based on company performance.Training:Maintenance and Operations Engineering Technician Level 3.
Training will take place 1 day per week at Kendal College. Training Outcome:Possibility to progress to Level 4 HNC. Continue on to a permanent role and ultimately be working solo as a Field Service Engineer.Employer Description:Armcon are suppliers to the concrete industry. We are a dealer for Proall volumetric mixers and we supply moulds to precasters for the production of items such as fence posts, gravel boards, paving slabs and an ornamental range.
We have been in business for over 30 years and are employee owned.Working Hours :Monday to Friday 7am to 5pm (with some flexibility required to meet customer needs)
This is a field-based role covering North of England. Ideally candidate will be based in or around Carnforth.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Patience,Physical fitness....Read more...
