JOB PURPOSE
To support the IT Operations teams in all aspects of relevant service delivery.
To assist in maintaining a high standard of customer service to the South Devon Health Community.
To support the IT Operations teams in the day-to-day running and delivery of services provided by the department.
PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
Ensure appropriate and accurate documentation is recorded relevant to the role.
Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
Participate in monitoring IT Service Desk requests.
Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
Prioritise own workload to meet deadlines.
Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
With the support of the line manager, identify own learning requirements and maintain effective skills to carry out the role.
Attend review meetings with the line manager and mentor.
Assist in monitoring health and safety in the working environment and report any concerns to senior staff.
Maintain confidentiality.
Always adhere to the Trust’s and department’s policies and procedures. Attend college as the programme outlines.
Training:
Six hours per week of study / training with South Devon College.
Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
Employer Description:We provide the Single Point of Access to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Answer the phone and respond as appropriate.
Working within the IT helpdesk system.
Answering first level technical questions.
Assist with assembly and other audiovisual presentations.
Installation and general maintenance of the school’s computer software and hardware.
Resolution of problems within software or hardware where possible; where not possible, liaison with the ICT technicians or relevant agency to effect the repair.
Maintenance of computer peripheral equipment within the school.
Provision of support/training to teaching staff and pupils using ICT within the school
Network maintenance, including the setting up, amendment and removal of user accounts as appropriate.
Undertake updates to the security of the school’s network, to include carrying out software and hardware updates as required.
Maintain appropriate records, bookings & scheduling.
Assist in allergen labelling
Training:Day release will be given to attend South Devon College, undertaking practical and theory. A full induction process will be undertaken in school to include health and safety and safeguarding and on-the-job training will be given in-house to enable you to learn all aspects relevant to the job.Training Outcome:After completing this apprenticeship, you can progress to roles such as an ICT Technician or Senior ICT Technician. These roles offer increased responsibility, including managing systems, supporting larger networks, and leading IT projects.Employer Description:Torquay Girls’ Grammar School is a girls’ 11 to 16 selective Single Academy Trust, with a mixed Sixth Form (16 to 18), located in Torquay, Devon.
Our status as a Single Academy Trust means that we have the freedom to implement a curriculum intent which focusses on the whole child: to equip students for a future in which they have the academic qualifications, character skills and self-esteem to make decisions that lead to long, happy and content lives.
Our school is founded on our core values which apply to our whole community: equality, open minded, kindness, collaboration, and well-being.
When Ofsted visited in November 2023, our hard work was recognised by achieving ‘Outstanding’ in every category of the Ofsted Framework. This is no mean feat, and we are incredibly proud of this achievement. Our academic results are consistently high - in the 2025 Sunday Times Schools Guide, we ranked 3rd in Devon and 99th nationally for academic results - which is true testament to the continued dedication from both our students and staff.
Our school is a place where students want to learn and there is a deeply engrained sense of belonging and identity to the school’s history, values and traditions. Staff and pupils fully embrace our House Culture and the opportunities for extra curricular activities and trips.Working Hours :Monday - Friday (8:00am - 4:00pm Monday - Thursday and 8:00am - 3:30pm Fridays).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
