Administration Support Apprentice

Typical work tasks include:

Providing a welcoming first point of contact for clients Participating in company telephone rota Assessing the reasons for enquiries and identifying how best these enquires can be answered Providing relevant information to enquirers Referring enquirers to colleagues and other agencies where appropriate Building and managing appropriate resources Maintaining and updating records, both paper based and electronic using identified CRM systems

Undertake general administrative and clerical duties including but not limited to:

Housekeeping Health and safety checks Ensuring availability of refreshments for customers Ordering of supplies Arranging meetings and booking venues Processing expenses for customers Filing and file maintenance Producing management information as required Photocopying and scanning paperwork Minute taking Researching information Production and distribution of a wide range of leaflets, posters, letters, documents and reports to a high standard of accuracy, in a prompt and professional manner Support and comply with the quality assurance systems, and work within all Company policies, procedures, protocols and guidelines for good practice Support and comply with safeguarding and child protection principles and policies. Take appropriate responsibility for Health and Safety and risk assessments Ensure appropriate confidentiality Ensure equality of opportunity for clients, respecting diversity, belief and cultures and challenging discrimination Collect, manage and share information, in accordance with Data Protection policies

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
There is the potential for permanent employment following the successful completion of the apprenticeship to join our admin support team as an Admin Support

Employer Description:
Inspira is the leading employability skills expert, in the North West. Our mission is to empower young people and adults with the skills and confidence they need to reach their potential in life and work, we want people to be Bold and Resilient so that they can handle whatever obstacles, challenges and opportunities they face with a can-do attitude. We also want people to be Relevant, to have the necessary skills, knowledge and experience to succeed in careers of today and in the future. We partner with and work on behalf of many organisations across the North West to manage and deliver comprehensive programmes which produce results. We build strong and enduring partnerships with educational institutions, the private sector, third sector organisations, and local and national government.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience