Warehouse and Trade Counter Assistant apprenticeship

Order Fulfilment: Accurately pick and check customer orders, ensuring all items are correct and ready for dispatch. Please note this is a physically demanding role involving manual handling and heavy lifting. Customer Service: Assist customers at the trade counter and in the showroom, providing friendly and knowledgeable support. Warehouse Maintenance: Maintain a clean, safe, and organised warehouse environment through regular housekeeping duties. Teamwork & Independence: Work effectively both independently and as part of a small, collaborative team. Sales Processing: Prepare cash sales and manage trade account transactions (full training provided). Communication: Answer incoming calls professionally and direct queries appropriately.

Training Outcome:

Opportunity to join the team permanently in the Role.   
Also, lots of opportunity to gain experience in different aspects of the company including HGV Training, Forklift Training, working with foreign suppliers, working in an administrative role including accounting software. 

Employer Description:
Established by Tony Craven and Jim Hope and still run by the Craven family today, Tyne Tees Ceramics has family values at its heart and began in Stirling Court in the Team Valley Trading Estate in 1983, where it was opened by the Mayor of Gateshead and Sir John Hall. The business can still be found in the Team Valley today, but we now operate from a 13,000sqft warehouse with showrooms at 14 Perth Court, Team Valley and Wear Street, Sunderland, and our trade has grown dramatically over the years to now cover Scotland, Cumbria and Yorkshire, as well as the North East. Tyne Tees Ceramics have always focused on supplying quality products with attractive pricing to bathroom centres, tile shops, regional developments, trade and public. We hand pick and import ceramic, porcelain and mosaic tiles from Spain, Italy, Portugal and Poland to ensure our ranges are kept on trend and so we can provide the best products for any situation. We have secured our place as one of the North East’s leading independent distributors by supplying luxurious developments such as Lumley Castle, Beamish Hall, Coombe Abbey Hotel, Redewater Lakeside Lodges and the Lake District Hotel Group, along with many high-end local developments and authorities. At our showrooms on the Team Valley and Sunderland, you’ll find styles to suit all tastes and budget, with plenty of room settings to help inspire your choices. With a large selection of porcelain, ceramics and mosaics available for bathrooms, kitchens, and floors, be inspired by our unrivalled product portfolio. The staff have been with Tyne Tees Ceramics for over 20 years so have extensive experience in picking out the best designs that will suit your home interior and will advise you in a professional and friendly manner

Working Hours :
Monday – Thursday 8am – 4 pm. Friday 8am – 12 noon.

Skills:
Communication skills,Customer care skills,Team working,Physical fitness