Business Admin Apprenticeship

You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators You will receive training, supervision and mentorship throughout the course of your apprenticeship You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems / patient database You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment This apprenticeship will enable you to develop your knowledge and understanding of a administration environment, whilst gaining invaluable practical work experience within the NHS

Training:
Business Administrator Level 3 Apprenticeship Standard In house training No college attendance, all training to be completed in company

Training Outcome:

18 Month fixed term, there may be the opportunity to apply for a full time post upon completion of the apprenticeship

Employer Description:
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: Adult and older adult mental health services. Specialist learning disability services. Mental health services for children and young people. Community healthcare services for children, young people and families in Dudley. We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion.

Working Hours :
Monday - Friday, 8.30am - 4.30 pm or 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience