Kia Service/Parts Advisor Apprentice - Ashford

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.

Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repairs Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

Training:

Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership

Employer Description:
Ashford Orbital is part of JCB Motor Group. Throughout all our JCB Group dealerships in Kent and Sussex, it is our aim to deliver a personal, friendly, caring and professional service to all of our customers, since we are a customer centric business. At the JCB Group we provide our customers with quality new and used vehicles, full aftercare facilities, fleet, rental and motability services, exceeding a customers automotive expectations. Whether you're just around the corner or across the country, our premium products are here for you. From convenient vehicle delivery to our JCB Concierge service, we go the extra mile and provide the JCB Group difference. Our Story Where we've come from and what makes us different? Back in 1998 our Owner and Managing Director, Jonathan Bischoff, had worked his way up to a Sales & Brand Manager in the local car industry, but thought, "I want to do things differently". Jonathan contacted Volkswagen UK Headquarters, a brand he most respected, and put forward his case. In December 1998 he was selected to become one of the first Volkswagen Sponsored Retailers, and at 28 years old, the youngest. Thus the JCB Group was born with just one showroom, which is now our Head Office, at JCB Medway in Gillingham Business Park. Over the following years, additional brands, buildings and businesses have been added to the group, expanding it from one brand, one branch to multiple manufacturers, used car and van outlets, car and van rental sites, corporate fleet sales, a van modification collaboration and trade parts centres at over 30 sites in Kent, Sussex and Essex. Jonathan remains at the head of the company, very much hands on with day-to-day business. Continuing to travel to each branch, meeting with managers and staff on a daily basis.

Working Hours :
Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working