Customer Service Apprentice

A Customer Service Specialist is responsible for helping customers with questions, problems, or concerns related to Focus SB's products or services. Their goal is to ensure customer satisfaction and build loyalty. Here's what you will learn to do:

Main Duties:

Provide information about products and services via telephone and email Managing customer complaints by providing appropriate solutions You will be the first point of contact and expected to ensure every customer feels heard and supported

Training Outcome:

To become a fully trained and qualified Customer Service Specialist with Focus S.

Employer Description:
Focus SB is a multi-award-winning British brand renowned for the design, development and manufacture of premium electrical wiring accessories.

Working Hours :
Monday to Thursday 8.30 to 5.00 and Friday 8.30 to 12.00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience,Politeness,Reliable,Self Control