Customer Service Apprentice

Role Overview: * Booking appointments for patients * Repairing and adjusting spectacles * Assisting patients with frame and lens selection * Administrative tasks * Contact lens and stock management

Training:

Customer Service Practitioner Level 2 Standard Off-the-Job Training Requirements: * Off-the-job training is a vital component of the apprenticeship and must be completed alongside practical work duties. * Apprentices are required to complete a minimum of 6 hours per week, or the equivalent over the practical learning duration. * This equates to 20% of a capped 30-hour working week. * Training must focus on delivering new skills and knowledge directly relevant to the apprenticeship standard. Acceptable activities for off-the-job training include: *Teaching of theory through blended learning methods * Practical training sessions * Work shadowing and supported learning * Time spent completing assignments or answering questions

Training Outcome:

Upon successful completion of the Customer Service Apprenticeship, there will be an opportunity to progress onto the Customer Service Specialist programme, with potential for continued career development within the business.

Employer Description:
Boots Opticians

Working Hours :
Monday-Saturday - shifts to be agreed (5-days)

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Team working