Apprentice Study Support Operations Coordinator

Responsibilities will include the following:

Peer Mentoring Undertake regular administrative tasks to support the recruitment, monitoring and evaluation of Mentoring and Peer Support the delivery of the Peer Mentor Service: recruit and train student volunteers, coordinate the peer mentor pairings, monitor the effectiveness of the scheme and work closely with Volunteering and Careers to accredit volunteering hours. Coordinate Peer Mentoring stands and raise awareness of Mentoring and Study Support activities at university events and student meetings Liaise with colleagues in the Student Union to further the development of Mentoring and Peer Support programmes Develop an engaging communications plan and social media marketing strategy for Peer Mentoring and Study Support Coordinate marketing activities for Peer Mentoring and Study Support Internal customer support Liaise with and develop good working relationships with other UWL services and department Prepare School Board reports with the guidance of the Study Support department leads Monitor and respond to Study Support Team and Peer Mentoring email inquiries Manage and update Study Support department sites and pages Assist with the coordination of Study Support on-campus activities i.e. Functional Skills Exams, English social café, Summer School and One Day workshops Support with the coordination of Study Support Team workshops, in-module workshops and appointment delivery After training, coordinate Student Hub input for required activities
Periodically support with Functional Skills delivery of in-person pre-assessment sessions and exams Monitor student attendance and engagement with Pre-sessional, Extended Masters and other EAP courses, as required Supervising the Graduate Intern and/or Talentbank Staff tasks when recruited to join the team

Management Trainee Responsibilities:

Shadowing experienced team members to observe their work, learning about different roles, and understanding the overall operations of the company Assisting with daily tasks and projects as instructed by department supervisors or  managers Contributing to the development and implementation of operational strategy, ensuring alignment with team objectives and driving continuous improvement Observing and supporting managers by participating in team activities and learning how to contribute positively within a collaborative working environment Communicating effectively with colleagues, students, and other stakeholders Identifying areas for improvement and considering emerging technologies to contribute to the development of more efficient processes Adhering to and complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager ensuring all modules are completed on time including EAP where required Ensure personal compliance with all of UWL’s procedures, policies and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control and health and safety Work in accordance with UWL’s equality and diversity policies In addition to the above areas of responsibility the position maybe required to undertake any other reasonable duties relating to the broad scope of the position

Training:

Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:

With 6 hours allocated to off-the-job study Times to be confirmed In this apprenticeship role, you’ll work for the UWL Study Support Team and get hands-on experience You’ll gain new skills and work alongside experienced staff Your apprenticeship includes regular training within the CLBS at UWL. At least 20% of your working hours will be spent training or studying

Training Outcome:
Operations Manager 

Employer Description:
The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The College The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission.  LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university. The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.

Working Hours :
Monday-Friday, With 6 hours allocated to off-the-job study. Times to be confirmed. ay work evenings and weekends.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Cultural Awareness,Self motivated,Reliable with integrity