Air International Freight Forwarder Apprentice

Appreciate Main duties include:

Dealing with all inbound calls in a polite and timely manner Responding to customer queries via emails Liaising with Shipping lines, Agents and Port Authorities to provide regular updates to the customer Develop relationships with customers (internal/external) Ensure all customer enquiries are responded to promptly and professionally Adhere to Customs Compliance procedures and documentation

Training:

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop, identify, track and support 6 hours of off-the-job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

The apprenticeship will initially be a 21-month Fixed Term Contract (FTC), with the aim that apprentices will either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.

Employer Description:
Founded in 1998 Eagle Cargo Services LTD (ECS) are a family-owned freight management, forwarding, and haulage business, who are committed to the safe and timely movement of cargo by Sea, Air, and Road. With over 35 years of experience, our capabilities in freight forwarding, are supported by our specialist personnel, who are highly experienced in Customs procedures.

Working Hours :
Monday – Friday between 9am – 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working