IT Digital Support Apprentice

Act as the first point of contact for IT-related issues (via phone, email, or ticketing system) Log, track, and manage incidents and service requests Provide basic troubleshooting for hardware, software, and network problems Assist users with password resets and account access issues Escalate complex technical problems to specialists within the team Install, configure, and support standard desktop applications and operating systems Perform routine checks on systems, printers, and other IT equipment Guide users through simple step-by-step solutions to common IT issues Maintain clear documentation of support issues and resolutions Assist in setting up and maintaining user accounts, email, and permissions Help with onboarding new employees by preparing and configuring devices Support mobile devices and remote access where applicable Keep up to date with company IT policies and security guidelines

Training:

Training will take place within the workplace. 

Training Outcome:

Further career progression throughout our IT team.

Employer Description:
Brands Hatch is one of the UK’s premier motor racing venues, located in Kent and operated by MotorSport Vision (MSV). The circuit is a major hub for national and international motorsport, hosting flagship events such as the British Touring Car Championship (BTCC), British Superbike Championship (BSB), and GT racing, alongside corporate hospitality, track days, testing, and driver experience programmes. The venue offers two track layouts: the 1.2-mile Indy Circuit, ideal for high-frequency race events, and the 2.4-mile Grand Prix Circuit, renowned for its technical challenge and global recognition.

Working Hours :
Monday - Friday - 42.5 hours a week. Plus occasional event weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical