Business Admin Apprentice

Process new membership applications, upgrades/downgrades, and resignations in a timely and accurate manner. Generate and issue invoices for new memberships and annual renewals. Maintain accurate and up-to-date member records within the CRM system and on the member platform. Assist with the onboarding process for new members, including welcome communications and introductory materials. Handle member queries via phone and email, ensuring a professional and helpful response at all times. Support Membership Managers with day-to-day administrative tasks and ad-hoc requests. Provide admin support across a variety of MakeUK Defence events such as webinars, Meet the Buyer sessions, and the annual MakeUK Defence Summit and Dinner. Manage event bookings and registrations, ensuring all attendee information is recorded and communicated accurately. Respond to event-related enquiries and provide clear, timely information to participants and stakeholders. Assist in the preparation of event materials, such as delegate lists, name badges, and joining instructions. Attend selected events to provide onsite support, including registration, delegate coordination, and general assistance as needed. Help gather and input post-event feedback and support follow-up communications. Ensure CRM and internal databases are kept current, accurate, and compliant with data protection regulations. Identify opportunities for process improvements in administration workflows and customer service.

Training:
This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider You will be studying the L3 Business Administrator apprenticeship standard over an 18-month period. Remote work. May be asked to travel to the office for check-ins and reviews. Dronfield, S18 8PW

Training Outcome:
Potential full-time position upon completion of the apprenticeship for the right candidate. Internal progression in the organisation is available when the opportunity arises.

Employer Description:
Make UK Defence is a national not-for-profit, member owned defence trade association, part of Make UK the manufacturers' organisation. We champion and support the UK's innovative and diverse defence supply chain.

Working Hours :
Monday - Friday, between 9.00am -5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working