Customer Service Apprentice (Internal Support)

Are you passionate about helping others, keen to develop professional skills, and ready to kickstart your career in a supportive and diverse workplace? Sandwell Council is offering a range of Customer Service Apprenticeships across several internal departments.

Opportunities Available In:

Asset Management & Improvement - Support the delivery of housing repairs and maintenance services by liaising with contractors, scheduling jobs, and providing updates to residents. You’ll develop ICT, admin, and organisational skills while helping ensure council housing services run smoothly. Revenue & Benefits Team - Work in the Business Rates team to provide information on exemptions, reliefs, and payment arrangements. A great opportunity to build your customer service and data handling skills while assisting local taxpayers. Children & Education Directorate - Provide business and project support across various education services and assist the PA to the Executive Director. You'll be involved in everything from diary management to liaising with schools and partner agencies. Skills & Employability Team - Support a high-performing careers team by organising appointments, marketing events, and keeping social media and websites up to date. Gain valuable insight into the careers guidance sector while building your communication and organisational skills. Independent Living Centre - Help support vulnerable residents by processing Blue Badge applications, managing admin tasks, and providing excellent customer service in a role that truly makes a difference. Think Sandwell Team - Be part of the council’s business support services—handling client files, supporting funding claims, arranging meetings, and promoting local employability programmes. Customer Contact Centre - Work in a fast-paced contact centre and complaints team environment where you’ll assist residents, update systems, and deliver high-quality support on a wide range of council services.

These roles provide a fantastic opportunity to gain real-world experience while working towards a recognised qualification. Whether you're supporting housing repairs, providing careers guidance, managing education admin, or helping residents access vital services, these roles will give you the skills, experience, and confidence to launch your future career.

Training:

At the end, you will gain a Level 2 Customer Service Practitioner Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include:  Safeguarding, Prevent, Fire Awareness, Data Protection & Cyber Security and Equality & Diversity.

Training Outcome:

This apprenticeship is a fixed-term 12-month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday with hours varying between 8am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Data Protection,Flexibility,Empathy/Sympathy,Confidentiality,Professionalism,Respect for others