ICT Apprenticeship

General IT support for the UK office and field teams including laptop build/support, networking and cyber security 1st/2nd line Telecommunication support for UK customer framework to meet agreed SLAs To provide cover for the office 2nd line Comms engineer and helpdesk in Ireland To provide data centre/server/cloud support for Ireland and wider business Provide local and field IT technician support via remote desk top and on-site Achieve and maintain local SME status across company based applications and 3rd party systems in order to maintain availability Support the engineering and comms support function by engaging with key stakeholders to provide valuable input. Participate in PM Admin project support utilising existing systems and engaging with specific engineering delivery functions to cover absence or annual leave Facilitate effective communications within the UK and Ireland office developing positive relationships with stakeholders to build confidence Maintain a focused commitment to the apprenticeship college course through regular weekly day-release attendance and development of the course portfolio with support from the UK Ops Manager Engage with online based training and ensure accreditation/certification is updated on your HR profile Assist with the resolution of any non-conformances or incidents in line with company policies and update records accordingly Commercially aware, understand the financial impact associated with decision making Look for opportunities to streamline processes and reduce waste. By working efficiently we can reduce costs

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
The successful candidate may be offered full-time employment

Employer Description:
EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, Office based.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Familiarity and interest in IT,Good time-keeping skills,Ambitious,Flexible,Able to adapt to new challenge