Hyundai Parts Advisor Apprenticeship - Birmingham West

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high level of customer service at all times and remain courteous and police to customers

Training:

Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.

They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Training Outcome:
Possible permanent position on the completion of the apprenticeship On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer Description:
At Hyundai Birmingham West, our mission is to provide exceptional service that exceeds customer expectations, ensuring growth and security for all. We are a family-owned dealership with a proud history of serving motorists across Shropshire, Herefordshire and the West Midlands for over 70 years. Established in 1953 by Mr. Derrick Grieveson under the name Worcester Carsales, our business has grown significantly while staying true to its customer-first values.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience